Exterior

Reviews of Motel 6 San Diego, CA - Southbay

2 out of 5
Motel 6 San Diego, CA - Southbay
1101 Hollister St, San Diego, CA

Reviews

7.0

Good

Rating 10 - Excellent. 189 out of 766 reviews" "
Rating 8 - Good. 234 out of 766 reviews" "
Rating 6 - Okay. 161 out of 766 reviews" "
Rating 4 - Poor. 93 out of 766 reviews" "
Rating 2 - Terrible. 89 out of 766 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In Room 143, there was no table as there was in the picture and there was a bed Springs that were popped out and almost scratched my leg.
Stayed 1 night in Mar 2024
Response from Guest Relations on 4 Mar 2024
Thank you for your feedback, you are correct some of our rooms do not have the tables, but if you let the manager know upon check in, we can do our best to ensure that you get a room with the table and chairs. In regards to our mattress, this is unacceptible and we would have moved you right away, in fact that is why we say always to check out the room upon "check in" and let us know if there are any issues and we can rectify them for you right away. I will send this to the manager so we can look into this ASAP!

10/10 Excellent

Vicky, Imperial Beach

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Vicky,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Vicky, Imperial Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesoma
Stayed 3 nights in Feb 2024
Response from Guest Relations on 14 Feb 2024
THANKS!! We really appreciate the recommendation and we look forward to your return!

8/10 Good

Arun

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on 12 Feb 2024
Thank you for taking the time to recommend us! We are happy to hear that you had a good stay and we hope to welcome you back again soon!

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on 8 Feb 2024
Thank you for your rating, we are very sorry that we did not meet your expectations. We invite you to speak with our manager to resolve any issues. We wish you the best in your future travels.

10/10 Excellent

Vicky, Imperial Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on 12 Jan 2024
Thank you for the awesome rating, it was a our pleasure! We hope to welcome you back again sometime!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked and felt amazing ! Worth the price !
Response from Guest Relations on 22 Dec 2023
Awesome, we are so happy to hear that you enjoyed your stay! Yes we have upgraded a few things and our guests are enjoying it, we are again happy to hear you had a great stay and please do come back again when you are in our area.

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from Guest Relations on 22 Dec 2023
Thank you for the great review, we greatly appreciate you sharing your recommendation. We wish you Happy Holidays and hope to see you again when you are in the area.

10/10 Excellent

Vicky

Travelled with family
Liked: Amenities
Response from Guest Relations on 5 Feb 2024
Thank you for the awesome recommendation! We are so happy to hear that you had a good stay with us and we hope to welcome you back if you are in our area!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 6 Dec 2023
Thank you for the wonderful recommendation and rating! We are pleased to see that you enjoyed your stay and we hope that you will come back and visit us when you are back in town!

10/10 Excellent

Vicky, San Ysidro

Liked: Amenities
Very good
Stayed 2 nights in Nov 2023
Response from Guest Relations on 6 Dec 2023
Thank you Vicky! It was our pleasure to accommodate you! We are happy to see that you had a very good stay with us and we hope to welcome you back again when you are in the area! We wish you safe travels.

6/10 Okay

Jeremy

Stayed 3 nights in Nov 2023
Response from Guest Relations on 20 Dec 2023
Thank you for your feedback, we wish you had a better stay and we invite you to speak wiht our manager to resolve any issues. We hope that you have safe travels and a very Merry Chrustmas!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Property was inexpensive and near the event we were attending. Quick access to highway. Room was clean and quiet. Not fancy but had amenities we needed.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 20 Nov 2023
Thank you! We are happy to hear you were location close and had a good stay. We appreciate your business and hope to welcome you back sometime if you are in our area.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent location. Price was good for the area. Check-in was quick. Felt a bit uncomfortable with some of the guests and the area of town didn't feel like we could just walk around.
Stayed 2 nights in Oct 2023
Response from Guest Relations on 12 Oct 2023
Thank you for your feedback, our area is safe but we do understand your feelings. Thank you for the wonderful rating, and taking the time to sahre. We hope to welcome you back again sometime.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poner service in lobby by attending
Stayed 1 night in Aug 2023
Response from Guest Relations on 4 Oct 2023
Thank you for your feedback, we are very confused as you stayed at our hotel in early August and this is October 4th? This is the first we are hearing of any issue, we have a long standing manager and he is very kind and we stand behind him, in addition, he said that he is happy to speak with you to resolve any issues. We wish you the best in your future travels.

2/10 Terrible

Miguel

Stayed 1 night in Oct 2023
Response from Guest Relations on 27 Oct 2023
Thank you for your feedback, we appreciate that you took the time to share your experience. We are sorry that you did not have a better stay and we invite you to speak with the manager to resolve any issues.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations on 20 Sept 2023
Thank you for the wonderful rating, we are pleased to hear that you enjoyed your stay and we hope to welcome you back if you are ever in our area, safe travels.

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations on 15 Sept 2023
Thank you for the awesome rating! We are pleased to hear you had a good stay and we wish you the best in your future travels.

10/10 Excellent

Pauline

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find right off the freeway; the stay was quiet and staff were super nice.
Stayed 3 nights in Jul 2023
Response from Guest Relations on 13 Sept 2023
Wonderful! We are so happy to hear that you enjoyed your stay and we thank you for sharing your experience. We wish you safe travels and hope to see you again sometime!

10/10 Excellent

Thulasiraman

Liked: Cleanliness, staff & service, property conditions & facilities
NO BREAKFAST NO WATER NO COFFEEE
Stayed 2 nights in Sep 2023
Response from Guest Relations on 7 Sept 2023
Thank you for your feedback, we are a Motel 6. For those of you coming from out of the U.S. this franchise has been in business for over 60 years and it is known for being a budget hotel with no amenities. Meaning you trade the low price for a clean and comfortable room and there will most likely be coffee in the lobby. The Motel 6 has never offered breakfast, we rarely ever have any issues with the water and if there was an issue, we apologize greatly and thank you for understanding and esepcially for your business.

10/10 Excellent

rachell

Convienant
Stayed 8 nights in Aug 2023
Response from Guest Relations on 15 Sept 2023
Thank you for your feedback, we agree, we enjoy our freeway close location. Thanks for taking the time to sahre and for your patronage!

4/10 Poor

Patrina

Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The king room was spacious, sadly there were fleas and microscopic translucent biting bugs. It was worse in the next room I switch to. This is not the only hotel this is happening at, ALL animal friendly hotel I've stayed (not all animal hotels lets be clear) the ones I stayed at, namely: Studio 6 San ysidro, La quinta Chula Vista motel 6 El cajon, has some of this same things going on in varying intensities. More care should be taken to thoroughly clean and treat the rooms. The fridge and floor, corners, under the hand basin area hasnt been cleaned properly in a while, its really gross. Housekeeping is not supposed to be just changing sheets and towels folks. I shouldn't have to come and be cleaning the room, this isn't what we pay for or deserve. People are paying for this place, the least this hotel can do is give us thoroughly cleaned rooms. I love that they welcome our fur babies, but please srop subjecting our animals and people to disease carrying insects in YOUR rooms.
Stayed 1 night in Aug 2023
Response from Guest Relations on 5 Sept 2023
Thank you for sharing your experience and feedback, we apologize for any inconvenience, however this is new to us as we just had someone in the room prior to you with no issues at all, we as all hotels have a company on retainer for such incidences, we will send this to the manager for review and also request that you speak with our manager to resolve any issues. Thank you!

8/10 Good

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
No big complaints. Met expectations.
Not bad for the price. I’m sure the sheets were fresh and the furniture was wiped down but a lot of hair on the floor in bathroom area, and in the shower, floor in general was kind of dirty, I’m not expecting them to fully mop the room between guests but it could have been at least swept a bit more thoroughly, maybe hit with a swifter once in a while. But with that said overall it was not bad and I would potentially stay again.
Stayed 2 nights in Aug 2023
Response from Guest Relations on 30 Aug 2023
Thank you first for your business, it means a great deal to us and we agree absolutely with your feedback and we understand what you are saying and I will message the manager to remind him to go over this with housekeeping. We hope to welcome you back again and we wish you safe travels.

10/10 Excellent

Boubker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations on 30 Aug 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

6/10 Okay

Ricardo, San Antonio

Disliked: Amenities
Lots of people traffic during the night sleeping hours
Stayed 3 nights in Aug 2023
Response from Guest Relations on 28 Aug 2023
Thank you for your business and feedback, they are both improtant to us. We are so very sorry, This is not our normal, although occasionally we are very busy on the weekends and if there is a concert or festival, we can get busy, but we generally do not have an issue with noise. We apologize for any inconvenience and please alwasy know that we ahe a 24 hour front desk and you can alert the front desk and we are happy to let the guests know to be couteous of others.

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Motel 6 Stay
This has been by far the best motel 6 we've ever stayed at. Room was renovated and extremely clean. Bathroom was also modernly renovated and clean. Shower had great water pressure and very hot water. Take in mind only bars of soap are offered. Bed and pillows were comfortable. There's a microwave and refrigerator, we'd only wish it had a coffee maker as well. Employees were nice and helpful. Overall a great stay and great value for the price.
Stayed 1 night in Aug 2023
Response from Guest Relations on 28 Aug 2023
Thank you so much for the generous compliments, we really do take great steps to ensure that our hotel is clean and comfy. So it is wonderful to hear you had a great stay, and we do hear you, but with motel 6 we are a franchise and we keep with what is required and we are not really supposed to offer more as they want them all to be alike. In addition, the more we offer in amenities the higher the price is. Thanks again for your business, we understand you have a choice and we are thankful that you choose us! We wish you safe travels.

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations on 28 Aug 2023
Thank you fo rthe awesome rating, we are so pleased to hear that you enjoyed your stay and we hope you will return in the future!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations on 25 Aug 2023
Thank you for the awesome rating! We are so pleased to see that you enjoyed your stay and we understand that you have a choice and we hope that you continue to choose us! Thank you!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overalk good. Room was cleand and spacious with nice shower and refrigerator and microwave. Would recommend
Stayed 2 nights in Aug 2023
Response from Guest Relations on 23 Aug 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

8/10 Good

Nelson

Stayed 1 night in Aug 2023
Response from Guest Relations on 7 Sept 2023
Thank you for your patronage and especially for your rating, we appreciate you taking the time to share and we wish you safe travels and hope to see you again if you are ever in our neighborhood!

8/10 Good

Grace

Liked: Staff & service, property conditions & facilities
G
Stayed 2 nights in Jul 2023
Response from Guest Relations on 1 Sept 2023
Thank you for your rating and especially your business, we appreciate that you took the time to share your experience and we hope to have you back again sometime!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathrooms are in great condition. Nice showers. Fridge and microwave are a plus. Staff was friendly and helpful. Nobody hanging around that shouldn’t be there.
Stayed 1 night in Aug 2023
Response from Guest Relations on 18 Aug 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place for the price!
Stayed 1 night in Aug 2023
Response from Guest Relations on 14 Aug 2023
Thank you! We are delighted to hear that you had a pleasant stay and we hope to see you again sometime!

4/10 Poor

Pamela

Disliked: Cleanliness
Bare bones and dirty
Room is bare bones. No hair dryer, coffee maker, shampoo & conditioner. Only provides bar soap. Bed cover was full of burn holes in a non smoking room. Room was very dirty, dead flies and thick dust.
Stayed 1 night in Aug 2023
Response from Guest Relations on 11 Aug 2023
We keep our ;hotel clean and comfortable, if there is ever an issue with cleanliness, at the time of check in, you can come back to the desk and ask and we can move you to a more suitable This is a Motel 6, this franchise has never offered the above listed with the exception of coffee. Thank you.

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Jul 2023
Response from Guest Relations on 4 Aug 2023
Thank you! We appreciate you sharing and hope to see you again sometime!

4/10 Poor

Yesenia

Travelled with partner
Disliked: Amenities, property conditions & facilities
My room had roaches and was dirty.
Response from Guest Relations on 2 Aug 2023
Thank you for your feedback, I will message the managers directly and let them know so that we can take care of this asap! This is not our normal, we care about our guests and we are known for being a clean, affordable, upgraded motel 6! Thank you.

8/10 Good

Carol

Stayed 2 nights in Jul 2023
Response from Guest Relations on 2 Aug 2023
Thank you for your rating and patronage, they both mean a great deal to us and we wish you the best in your future travels. Please do come back if you are in the area!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
I haven’t visited a motel 6 in years , but I will say these are remodeled inside and they are quite comfortable. Only thing was they need new pillows ! I enjoyed my stay . It’s 2 miles from the beach and good freeway access ! And the area was or felt a bit unsafe but it was a great price with a great room ! I will go again.
Response from Guest Relations on 31 Jul 2023
Thank you for your patronage, we really appreciate that you took the time to share your experience and we hope to welcome you back again soon.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Guest Relations on 31 Jul 2023
Thank you for the perfect rating, we value your opinion and appreciate even more that you took the time to share it with us. We hope to see you again, when you are in the area.

8/10 Good

Janette

Travelled with partner
Liked: Staff & service
For a budget motel this place does well for itself. Property looks to be well maintained.
Stayed 1 night in Jul 2023
Response from Guest Relations on 31 Jul 2023
Thank you for the compliments, we take great steps to ensure that you have a comfortable stay and we appreciate you taking the time to share your experience.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good food close by. Right off the freeway
Response from Guest Relations on 26 Jul 2023
Thank you for the compliments and especially for your business. We appreciate both!

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay . Lovely views !!
Stayed 1 night in Jul 2023
Response from Guest Relations on 26 Jul 2023
Thank you! We are so happy to hear that you enjoyed your stay Please come back and see us if you are in our area, Safe travels

10/10 Excellent

Bonnie-Jean, Mount angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. The room was very nice and comfortable. The floors needed mopping as my feet turned black walking across the room Sad there was no dresser or table to sit at. We asked for a table but never got one Otherwise it was a very nice stay.
Stayed 5 nights in Jul 2023
Response from Guest Relations on 24 Jul 2023
Thank you, we have some rooms that are larger and they have the desk, we apologize that you did not get it in time for your stay, this past weekend was Comicon and it was slammed full, (no excuse) but it is the busiest weekend of the summer, we appreciate the compliments and hope that you will come back again to visit and stay with us in your travels.

8/10 Good

Scott

Travelled with group
Liked: Property conditions & facilities
Bed was fairly comfortable and the shower was a good size. No soap dish or anywhere to put shampoo or other toiletries in shower. Room default selected to SMOKING! I am allergic but staff at check-in said there was nothing they could do (fully booked). Floor was not clean but the room was serviced daily.
Stayed 3 nights in Jul 2023
Response from Guest Relations on 24 Jul 2023
Thank you for your feedback, we do out best to keep all the room including the floor clean, we will let the manager know so we can do a better job, we are so very sorry this past weekend was the busiest of the entire summer, we apologize and there is a small area in the the shower in the corner for your toiletries, we have never offered any shampoo or cream rinses at any motel 6, it is the reason the price range is lower. thanks again for your feedback and especially your patronage!

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Its okay
It was a basic room with a mini fridge and microwave. Pleanty of parking. Close to everything.
Stayed 2 nights in Jul 2023
Response from Guest Relations on 19 Jul 2023
Thank you for your feedback and business, we appreciate both and hope to welcome you back again in the future. We wish you safe travels.

10/10 Excellent

Alya

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jul 2023
Response from Guest Relations on 17 Jul 2023
Thank you! We are so happy that you enjoyed your stay and we hope to welcome you back again, when you are in the area!

8/10 Good

Ursala

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was decent comfy and close to beach and things
Stayed 2 nights in Jul 2023
Response from Guest Relations on 17 Jul 2023
Yes that explains us to a T! Thank you for sharing your experience and especially your patronge!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice remodeled room. Quiet and decent bed. Nice staff. Sketchy area.
Stayed 1 night in Jul 2023
Response from Guest Relations on 14 Jul 2023
Thank you for your feedback, we are in a high volumne aread with the gas station and convenience store near us, however our hotel is tucked back in and we are a safe space. We aren't bothered by street traffic. Thank you for your business, we appreciate you sharing!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations on 12 Jul 2023
Thank you for the awesome rating, we are so happy to hear that you enjoyed your stay and we hope to welcome you back again in the future.

6/10 Okay

alicia

Stayed 1 night in Jul 2023
Response from Guest Relations on 31 Jul 2023
Thank you for the rating and your business, we appreciate both!