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Reviews of The Hotel at La Valle

3.5 out of 5
The Hotel at La Valle
5690 Cancha De Golf, Rancho Santa Fe, CA

Reviews

7.6

Good

Rating 10 - Excellent. 300 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 196 out of 1001 reviews" "
Rating 4 - Poor. 102 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the event, comfortable, clean well worth it. Very nice room
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet room off of a beautiful golf course with tennis and pickleball courts. Wish I would have brought the entire family.
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Room was very clean. Loved the location. But not family friendly. It was 8:30pm and we were yelled at by the neighbors to keep it down. We weren't that loud. Your usual casual conversation and some excited kids in a hotel room. But perfect location from the surf soccer fields.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Areli

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Tonatiuh

Stayed 1 night in Mar 2024
Response from Hotel Management on 7 Apr 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Farah, Torrance

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place away from all the action Very close to surf sports parks which is a big help
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Quatara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that I was so close to my daughters soccer tournament, it was highly convenient and the staff was extremely nice
Stayed 2 nights in Mar 2024
Response from Hotel Management on 11 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing after our daughters wedding.
Stayed 1 night in Feb 2024
Response from Hotel Management on 7 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Myrna

Liked: Cleanliness, amenities
Beautiful place
Stayed 2 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Victor

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 7 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Rubi

Stayed 1 night in Jan 2024
Response from Hotel Management on 21 Mar 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Deanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property that allowed us to have a quiet night to ourselves.
Stayed 1 night in Jan 2024
Response from Kurt on 25 Jan 2024
Thank you for staying with us.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kurt on 25 Jan 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and close to our event
Stayed 2 nights in Jan 2024
Response from KJ on 25 Jan 2024
So Glad you could stay with us. We hope to see you again.

8/10 Good

Annmarie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable. However, it needed some decorating and renovation - walls were bare and room felt outdated. One day the staff forgot to clean our room. Club was beautiful. We were disappointed, however, to learn that we had to pay guest fees of $15 each per day to play tennis, since we were led to believe we had full access to all facilities since we were already being charged a $20 per day resort fee.
Stayed 8 nights in Dec 2023
Response from KJ on 25 Jan 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Yani

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and amazing. The one thing I will recommend is changing out your shower heads. No water pressure to really take a relaxing shower,
Stayed 2 nights in Dec 2023
Response from Hotel Management on 8 Jan 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Ali

Stayed 1 night in Dec 2023
Response from Hotel Management on 8 Jan 2024
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Ali

Stayed 4 nights in Dec 2023
Response from Hotel Management on 8 Jan 2024
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

JAMIE

Stayed 1 night in Dec 2023
Response from KJ on 25 Jan 2024
We hope that you will stay with us again after our renovation scheduled for the later part of this year.

10/10 Excellent

Ty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We get a room ever year and this year the room had a kitchen and fire place in it. Made it for a very nice stay. And they let us check in early
Stayed 1 night in Dec 2023
Response from Hotel Management on 13 Dec 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Doris, UPLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was treated well and helped to check in early. Print and kind
Stayed 1 night in Dec 2023
Response from Hotel Management on 11 Dec 2023
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are very dated. Walls are also very thin, so you can hear noise in hallways and on floor above you.
Stayed 1 night in Nov 2023
Response from Hotel Management on 11 Dec 2023
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Julia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Below Average
The hotel was very disappointing, I thought it was supposed to be a nice place, considering the location. Rooms are VERY old, smell and the decor is not just dated but antiquated. The bed was way too soft. Walls are thin and you can hear everything going on in the next room. The coffee maker and supplies were below average. Everything was below average!
Stayed 1 night in Nov 2023
Response from KJ on 25 Jan 2024
We hope that you will stay with us again after our renovation scheduled for the later part of this year.

10/10 Excellent

Nina

Travelled with partner
This is a golfers and tennis players haven!! It’s a beautiful location and grounds.
Stayed 1 night in Nov 2023
Response from Hotel Management on 28 Nov 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, excellent staff. A little tired in some places, but all in all a very nice place to be
Stayed 4 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Leslie

Stayed 2 nights in Oct 2023

6/10 Okay

Steven

Liked: Staff & service
The building and room seemed kind of old and run down. The roomed had a bad smell, the carpet had a hole, the cover of the ceiling fan in the bathroom was hanging down. The exterior of the property was quite nice. Would not return.
Stayed 1 night in Oct 2023

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging for bottled water diminishes the stature of the resort.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 25 Oct 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in San Diego for an event at a sports park, which was a 20-minute walk away. So that was convenient.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 22 Oct 2023
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked into our room the overwhelming smell of mold filled the room, hair in front of the toilet, beard hair in the sink. Room floor was not vacuumed and overall not a clean room. I asked for a different room and checked into the room above. No elevator, had to carry luggage up two flights of stairs. Second room was not much better. Large black spiders crawling on the walls, dead cockroach on the rug in front of the door, cobwebs on the drapes & a dried stain on the dust ruffle. This property is old, run down and didn’t have a great cleaning staff. Super disappointed.
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
I was attending a leadership meeting at the property and needed to say one night, so I decided to stay at Morgan Run. It was extremely convenient and the area was gorgeous. The property (guest room, meeting room) was a bit dated, but the food (lunch brought into the meeting) and dinner on the patio was amazing. The only dining comment I heard was that the petit filet was REALLY petit.
Stayed 1 night in Oct 2023
Response from Hotel Management on 10 Oct 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loyal Fans
As former club members we are loyal guests also. We love the pool and all the people and facilities. Looking forward to imminent remodel!
Stayed 1 night in Sep 2023
Response from Hotel Management on 9 Oct 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Shariar

Stayed 1 night in Sep 2023
Response from Hotel Management on 2 Oct 2023
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

jeff, seal beach

Disliked: Property conditions & facilities
I stayed two nights. On the second night there was no water, when I left and the next morning we were still without water. I asked the front desk and they said it occurred the prior evening and as there was no manager on staff they basically didn’t do anything until the next day.
Stayed 2 nights in Sep 2023

4/10 Poor

shana

Travelled with family
No wTer
The water wasn’t working. We had to use a bottle of water to brush our teeth. Unable to shower. Told “we are aware, we’re working on it”
Stayed 1 night in Sep 2023

4/10 Poor

Rosella

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Ali

Disliked: Amenities
Bad
Stayed 1 night in Sep 2023

6/10 Okay

Ali

Liked: Amenities
Old , but it is hood
Stayed 3 nights in Sep 2023
Response from Hotel Management on 2 Oct 2023
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

troy

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on 2 Oct 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Gregg

Liked: Cleanliness, staff & service, room comfort
Older but still great.
Fantastic grounds and views. Very good golf and practice greens. Rooms are large, but ready for updates. Poor Wi-Fi signal in room. Low water pressure in shower. Overall, location and outdoor amenities made this a great place.
Stayed 4 nights in Sep 2023
Response from Hotel Management on 2 Oct 2023
Thank you for staying with us! We appreciate your feedback.

4/10 Poor

Joy, San Diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is very old and run down. The rooms desperately need to be updated. The golf course and grounds seem to be fine. I did not eat in the restaurant so I'm not sure how that was. There were a few events happening at the property when I checked in therefore, no parking anywhere close to my room. Room smelled really bad. Back slider door was broken and wouldn't open.
Stayed 2 nights in Aug 2023

10/10 Excellent

TINAH, LAS VEGAS

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and convenient
Stayed 2 nights in Sep 2023
Response from Hotel Management on 12 Sept 2023
Thank you for staying with us! We appreciate your feedback.

4/10 Poor

Janelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on 13 Dec 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Conrado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on 12 Sept 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
We’ve stayed here many times in the same building. The hallway always has an odor about it that smells bad. The rooms are always clean and odor free. The air conditioning units are incredibly loud waking you up every time they kick on. Check in was easy and the restaurant is top notch.
Stayed 1 night in Aug 2023
Response from Hotel Management on 12 Sept 2023
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Mariana

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is old and smells like mold I didn’t get my room clean after many many times of requesting. No room service either.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 2 Oct 2023
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Kenneth

Stayed 3 nights in Aug 2023
Response from Hotel Management on 2 Oct 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

eduardo

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Kurt on 24 Aug 2023
Thank you for staying with us. We are happy you enjoyed your stay. If your travels bring you to the area again, we hope to see you again.

8/10 Good

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Management on 15 Aug 2023
Thank you for staying with us! We appreciate your feedback.