Free daily continental breakfast

Reviews of Homewood Suites by Hilton San Diego Central

3 out of 5
Homewood Suites by Hilton San Diego Central
9880 Mira Mesa Blvd, San Diego, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 283 out of 492 reviews" "
Rating 8 - Good. 116 out of 492 reviews" "
Rating 6 - Okay. 34 out of 492 reviews" "
Rating 4 - Poor. 26 out of 492 reviews" "
Rating 2 - Terrible. 33 out of 492 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

Leeanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from - Anthony Reyes, Front Desk Supervisor on 16 Apr 2024
Dear Leeanna,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your recent stay with us. Your feedback means a lot to us and helps us continue to improve our services.We're delighted that you had a positive experience overall, and we're grateful for your kind words. If there's anything specific you think we could do to earn that extra star next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

10/10 Excellent

Berenice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice with full kitchen. My children loved the pool and mini golf! Very clean and great breakfast options! The parking was my least fav of the stay.
Stayed 2 nights in Apr 2024
Response from Anthony Reyes - Front Desk Supervisor on 15 Apr 2024
Dear Berenice,Thank you for taking the time to share your experience with us! We're delighted to hear that you and your family enjoyed your stay at our hotel, particularly the amenities like the full kitchen, pool, and mini-golf. It's wonderful to know that your children had a great time!We also appreciate your kind words about our cleanliness and breakfast options. Providing a comfortable and enjoyable experience for our guests is always our top priority.Regarding your feedback about parking, we apologize for any inconvenience you may have experienced. We'll definitely take your comments into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back for another fantastic stay in the future!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

2/10 Terrible

Cheenee

Travelled with family
Disliked: Staff & service, amenities
A
Stayed 2 nights in Apr 2024
Response from - Anthony Reyes, Front Desk Supervisor on 9 Apr 2024
Dear Cheenee,We want to extend our sincere apologies for the experience you described in your recent review. Your feedback is deeply concerning to us, as providing a comfortable and enjoyable stay for all our guests is our utmost priority.We're truly sorry to hear that your stay with us fell short of your expectations and that you found it to be terrible. We understand the importance of every aspect of your stay, from the comfort of your room to the service provided by our staff, and we regret that we did not meet your needs in these areas.Please know that we take your feedback very seriously, and we will be investigating the issues you've raised with our team to ensure that necessary improvements are made. It is through feedback like yours that we can identify areas for enhancement and strive to provide better experiences for all our guests in the future.We would welcome the opportunity to discuss your concerns further and to make things right. Please feel free to reach out to us directly so that we can address any specific issues you encountered during your stay.Once again, we apologize for the disappointment you experienced, and we hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Anthony ReyesHomewood Suites San Diego Central Management Team

10/10 Excellent

Armina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from - Anthony Reyes, Front Desk Supervisor on 10 Apr 2024
Dear Armina,I hope this message finds you well and thriving.I wanted to take a moment to express my deepest gratitude for your exceptional 5/5 review of our hotel.It's immensely rewarding to know that our dedication to excellence has resonated with you during your stay. Delivering top-notch service and ensuring your comfort is always our priority, and your glowing feedback reaffirms that we're on the right track.We cherish the opportunity to have been a part of your journey and sincerely hope to welcome you back in the near future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more extraordinary.Once again, thank you for choosing Homewood Suites San Diego Central. Your patronage and feedback are invaluable to us.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We never had issues with finding parking. Loved the breakfast options and kitchen staff. Units were kind of small. The kitchen did not have as much supplies as I was expecting. Not a lot of space for luggage for our family of four. Essentials were not replenished and we had to ask multiple times for the missing items (soap, dish soap, garbage bags) we did not get our room cleaned the whole 4 days of our stay. A couple of the front desk personnel did not seem very friendly and not look happy to be there.
Stayed 4 nights in Mar 2024
Response from - Anthony Reyes, Front Desk Supervisor on 7 Apr 2024
Dear Maria,Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our great location and that parking was convenient throughout your visit. It's also wonderful to know that you appreciated our breakfast options and the dedication of our kitchen staff.We apologize for any inconvenience caused by the size of our units and the limited kitchen supplies. Your comments regarding the space for luggage and the need for more supplies have been duly noted, and we will take steps to address these areas for improvement.We are deeply sorry to hear about the issues you encountered with the cleanliness of your room and the replenishment of essentials. This falls short of our standards, and we sincerely apologize for the oversight. Your feedback will be shared with our housekeeping team to ensure that such lapses are not repeated in the future.Furthermore, we regret any interactions with our front desk personnel that did not meet your expectations. Providing exceptional service with a friendly demeanor is important to us, and we will address this internally to ensure a more consistent experience for our guests.We truly appreciate your valuable feedback as it helps us to identify areas for improvement and strive for excellence. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Sharing a parking lot with another hotel and a Denny’s is not idea. Hard to find a parking space.
Stayed 3 nights in Mar 2024
Response from - Anthony Reyes, Front Desk Supervisor on 6 Apr 2024
Phyllis,Thank you for taking the time to share this positive rating! We do apologize for the inconvenience you faced with parking. We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stay with us again soon! Best,

10/10 Excellent

Sopida

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Nice and clean.
Stayed 1 night in Mar 2024
Response from Anthony Reyes - Front Desk Supervisor on 5 Apr 2024
Sopida, Thank you for your 5-star review! We greatly appreciate your choice to stay with us and hope to see you back again soon! Best Regards,

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the spacious room and enjoyed having a well equipped gym.
Stayed 1 night in Mar 2024
Response from - Anthony Reyes, Front Desk Supervisor on 6 Apr 2024
Alejandro,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We are so glad to hear you enjoyed your suite and our gym. We hope to enhance this experience even further in the future. We are indeed looking forward to your next stay with us!

6/10 Okay

Lieping

Liked: Cleanliness, property conditions & facilities
The staff doubly charged the cost on my credit card, costing me a lot of time to fix the issues.
Stayed 10 nights in Feb 2024
Response from Anthony Reyes - Front Desk Supervisor on 12 Mar 2024
Dear Lieping,We greatly appreciate your feedback. We sincerely apologize for the inconvenience caused to you by issues with your billing. We do hope that you stay with us again so we're able to make your next stay, a perfect one!

10/10 Excellent

Mauri

Stayed 2 nights in Feb 2024
Response from - Anthony Reyes, Front Desk Supervisor on 21 Mar 2024
Mauri,Thank you for your positive review! We are so glad that you enjoyed your stay with us! We can't wait to welcome you back home again soon.Warm Regards,

4/10 Poor

George

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Electronic Key was not readily available, bathroom supplies were low or out, room smelled musty. Desk staff seemed to be having equipment difficulties.
Stayed 1 night in Jan 2024
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
George,We are sorry that your digital key was not available by the time of check-in and that your room did not meet needs. We strive to always provide the best possible experience to our guests and acknowledge that we fell short in this instance. We would love for you to give us another chance so we can make your next stay a great one!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast options and the hot tub and pool area were great!
Stayed 7 nights in Dec 2023
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
Tonya,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We are glad to hear that you loved our breakfast options and our spa/pool area. We can't wait to welcome you back home again soon!

10/10 Excellent

Aurora

Stayed 1 night in Jan 2024
Response from - Anthony Reyes, Front Desk Supervisor on 6 Feb 2024
Hi Aurora,We're so glad you enjoyed your stay with us! We hope you felt at home.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
Jennifer, We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope you felt at home during your stay with us. We hope to have you back with us soon!

8/10 Good

Kieu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The layout of the suite was great. Room was mostly separated from kitchen and living room, so there was plenty of space and privacy for my small family of 4. Bathroom was nice, but water would sometimes drip from the showerhead and make loud “ping” sounds against the metal drain. We had to put a towel down to dampen the sound. Carpet seems a bit old/used and there was trash behind the couch. Otherwise, suite was very clean. Good variety of items for breakfast, but food ran out quick and it sometimes took a while to refill. The lobby had a complimentary holiday gift wrapping station set up for Christmas. Nice touch!
Stayed 8 nights in Dec 2023
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
Kieu,I'm so sorry to hear about the issues regarding your suite. I have alerted my engineering and housekeeping team regarding the showerhead/carpet. We hope that you give us another chance so that we are able to make your next stay a great one!

10/10 Excellent

alexk

Stayed 1 night in Jan 2024
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
alexk,Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to welcome you back again and provide another outstanding experience.

6/10 Okay

Ashley

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
Ashley, Thank you for taking the time to provide your rating of our hotel. We apologize that your experience was less than ideal, and we hope you ‘ll give us another chance to provide you with a phenomenal experience.

8/10 Good

Marine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour plaisant.
L’accueil est convivial. Le personnel réceptif à nos demandes. Le petit déjeuner est varié. Le bémol est la taille de la salle pour le petit déjeuner n’est pas assez grande. La chambre est confortable avec une petite cuisine mais pas assez de couverts et d’ustensiles de cuisine. L’hôtel est situé à proximité d’un centre commercial et à une trentaine de minutes du centre ville et de la plage de la Jolla. Je recommande cet établissement.
Stayed 2 nights in Dec 2023
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
Thank you for leaving a review. We’re so glad you were able to stay with us and that you had a stellar experience. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

2/10 Terrible

Edward

Stayed 3 nights in Dec 2023
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our hotel wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 Excellent

Latrese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
Julie, Thank you for taking a moment to share your fabulous rating of our hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Anthony Reyes - Front Desk Supervisor on 16 Feb 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your stay and, we look forward to welcoming you back the next time you stay with us.

6/10 Okay

Annie

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel with good location. A lot eatery near by. Facilities are ok. Didn’t like breakfast, sausages & links were too dry and chewy, no scrambled eggs, the eggs patty were not too appetizing. WiFi was out for almost for a whole day. Failed to notify us that telephone dial for front desk or any services not functioning.
Stayed 3 nights in Dec 2023

4/10 Poor

Jesus R

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room 210 had the noisiest air condition system making it very difficult to sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and accommodating.
Stayed 3 nights in Nov 2023

8/10 Good

Marnelli

Stayed 2 nights in Nov 2023

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was no sponge for the kitchen.
Stayed 2 nights in Nov 2023

10/10 Excellent

brooke

Stayed 3 nights in Oct 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Stay
We enjoyed our stay with a family of six. There were enough activities outside the room to let our kids burn some energy before bed and the breakfast was a big plus. We even showed up late to the Wednesday reception and the workers went out of there way to go back and grab some cookies for our kiddos even though things had been cleaned up. Great Service. The parking wasn't ideal but wasn't horrible either.
Stayed 4 nights in Oct 2023

8/10 Good

Deborah J

Stayed 1 night in Oct 2023

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was clean modern and family friendly.
Stayed 1 night in Sep 2023

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was called by Mina several hours before checking in. She needed the room I booked, so I agreed to change rooms. She offered me 100.00 off per night. The hotel guests clerk said it would be 3-5 days before it was reflected on my card. This is concerning because I have no receipt to support that. Maybe it will be available at check out tomorrow?
Stayed 2 nights in Sep 2023

10/10 Excellent

Nadia

Stayed 4 nights in Sep 2023

8/10 Good

Arnel

Stayed 2 nights in Aug 2023

10/10 Excellent

Janessa, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I booked a night at Homewood Suites last minute for a quick trip in San Diego because it was the same price as another hotel I stayed at before but was closer to where we were planning to go. I don’t regret the decision one but and was beyond impressed with our stay! The staff was all so very nice and our room was clean with a little personal touch. Was so happy to see my name on the television screen along with a separate living area and kitchenette. The property itself was clean and well kept. We loved that breakfast was included but there is also a shopping center nearby for other food options if you chose elsewhere to dine. I would stay here again in the future.
Stayed 1 night in Sep 2023

2/10 Terrible

Shivi

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service and extremely rude staff.. both my kids got severe bumps and rashes on their legs the first night we stayed here and we requested the staff to get the room inspected. Despite seeing my kids struggle, they did not change my room. Upon requesting, an inspector was sent to check for bed bugs who ripped the whole room apart.. for the next two hours we waited for the hotel housekeeping staff to come and make our beds but no one came.The hotel General Manager is extremely rude and literally threatened me when I said I’ll file a complaint. Guess Hilton lost a loyal customer forever! I wish they improve their protocols and ensure their employees learn basic skills on how to talk to their customers.
Stayed 2 nights in Sep 2023

8/10 Good

Thomong

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, convenient location- right off I-15.
Stayed 3 nights in Sep 2023

8/10 Good

Desiderio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities. Nice place to stay with family.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for tournament
My family enjoyed the stay, from the pool and spa to the mini golf. The Mickey Mouse waffles were a hit with the kids and it was convenient having a full size refrigerator. Also, the smart tv’s made it easy to log into our streaming services. A great place to stay if you’re in town for a tournament.
Stayed 2 nights in Sep 2023

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , clean place
Stayed 1 night in Sep 2023

10/10 Excellent

DAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great staff .
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great service.
Stayed 3 nights in Aug 2023

10/10 Excellent

Lelani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms and property. Staff really friendly.
Stayed 2 nights in Aug 2023

2/10 Terrible

DAEYONG, Stevenson Ranch

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoke alarm went off on the night of August 11 for one hour; left the alarm on for an hour (intentionally) when the fireman on duty could have turned it off; not the property's fault, but it was caused by poor plumbing so they can't be held responsible. Deeply resentful of being charged $10 to park my car, and I think this hotel should go out of business.
Stayed 4 nights in Aug 2023

10/10 Excellent

Janene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, very clean and tidy, staff were very friendly and always happy to help. It was very easy to get onto the freeways and explore from the location. There was a massive movie complex, supermarket and shopping 5mins away. Have a great time.
Stayed 10 nights in Jul 2023

4/10 Poor

Evelyn, Hawthorne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Alex

Stayed 2 nights in Jul 2023

10/10 Excellent

Girma

Stayed 2 nights in Jul 2023