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Reviews of Hotel Villa Serena

2 out of 5
Hotel Villa Serena
771 El Cajon Blvd, El Cajon, CA

Reviews

5.6
Rating 10 - Excellent. 45 out of 188 reviews" "
Rating 8 - Good. 21 out of 188 reviews" "
Rating 6 - Okay. 34 out of 188 reviews" "
Rating 4 - Poor. 26 out of 188 reviews" "
Rating 2 - Terrible. 62 out of 188 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Noemi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. The room was spacious and clean
Stayed 1 night in Mar 2024

2/10 Terrible

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t like the area at all. It was very dirty and unkept. Looked nothing like the pictures. We ended up booking another place.
Stayed 2 nights in Feb 2024

10/10 Excellent

MaryAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

ELDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Janis

Travelled with family
Disliked: Room comfort
It was fine. It’s an older hotel we didn’t expect too much. They were accommodating
Stayed 1 night in Dec 2023

2/10 Terrible

michelle

Travelled with partner
Liked: Staff & service, property conditions & facilities
The water pessure in the bathroom sink was very low and the heater did not work properly in the room. We stayed for 2 nights, the room was not cleaned in the morning time, we only have 2 towels, 2 pillows on the bed and a very thin blanket for the bed as well.
Stayed 2 nights in Dec 2023

10/10 Excellent

Teresa

Stayed 1 night in Oct 2023

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and nice
Stayed 1 night in Oct 2023

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Its ok
The hotel its fine the location not some much, have a little visit at night from a homeless:( mi wife was scared at the end having everything on mind its 7 out of 10
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is really modern and renovated beautifully. The amenities in the room were excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

Mov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a bad place. Good effort on renovations but there are minor damages in the room. Friendly staffs, and great parking lots. 8/10 would come back
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

2/10 Terrible

michael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible. There was an empty six pack of beer in my room when I checked in. The good reviews are FAKE and are ‘bought’ with an offer of a free candy bar at the reception. I was tricked into booking here by these fake reviews. Dirty and definitely not what the ‘good’ reviews describe. I highly advise avoiding this motel.

6/10 Okay

Anita

Liked: Cleanliness
Disliked: Staff & service, amenities
No place to get a meal. Office was not open and no signage as to when it would be open. No pen/pencil or paper. Towels were small, stiff and only 1 small and 2 mediums. Advertised on Expedia as Hotel.
Stayed 2 nights in Aug 2023

2/10 Terrible

Aaron

Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
The room was extremely well put together and clean they had a Keurig coffee maker even microwaves freezer fridge other amenities Even bottled water and a saved parking space Will definitely put this on a list of places to stay in the future
Stayed 1 night in Aug 2023

8/10 Good

ANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine
Stayed 1 night in Jul 2023

10/10 Excellent

Leonel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Stayed 3 nights in Jul 2023

2/10 Terrible

Elana

Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets and pillows were filthy. Bottles of water were open and towels were mostly dirty. I tried to speak to staff but there was no one there.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dylan was so attentive and kind. I liked the price and the cleanliness of the property.
Stayed 1 night in May 2023

2/10 Terrible

Sir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2023

6/10 Okay

Aseel, Everett

Disliked: Cleanliness, staff & service
Hotel, there is absolutely no cleaning service, and there is no service about a service. If you need tissues, coffee or a blanket at all 👎
Stayed 6 nights in Feb 2023

8/10 Good

John

Liked: Cleanliness, staff & service
It was clean and sanitary.
Stayed 2 nights in Jan 2023

6/10 Okay

Christy

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
I booked what I thought was a hotel room, but this is not a hotel - it's a motel. Property didn't look like it was maintained very well. There was trash and dog poop laying around. The front office wasn't labeled well and I wasn't sure where to park or go to check in. The front desk service was extremely slow. Towels were tiny. Shower leaked water from under the base of the shower and dripped from the ceiling onto the toilet seat. The rooms did look nice! The price was low. I appreciated that! Just not expecting a motel because of the name of the place.
Stayed 2 nights in Jan 2023

2/10 Terrible

Stephanie

Stayed 1 night in Jan 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, free parking, frig and microwave in room. The room is a little tight, but we don't stay in our room only to sleep.
Stayed 1 night in Jan 2023

8/10 Good

Deborah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Great shower. Big TV. Refrigerator w/ freezer. Great toiletries.

10/10 Excellent

Arisdelsy

Stayed 2 nights in Nov 2022

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

isabel

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Teofilo

Liked: Cleanliness
Cleanliness ++
Room is ok clean but parking is scary bad people hang out in the parking+it takes 2 weeks to refund your deposits upon check- in price went up.
Stayed 1 night in Sep 2022

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
When we got to our room it smelled like pot. The bed looked like someone has sat on it and there was cigarette burns on the comforter.
Stayed 1 night in Aug 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were
Stayed 1 night in Jun 2022

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s such a cute hidden hotel, really affordable price with great service. The rooms are in great condition and the bathroom as well. I will definelty book again
Stayed 1 night in Jun 2022

6/10 Okay

Katrina

Disliked: Amenities, property conditions & facilities
Super run down and almost no parking. Wifi never worked. Shower curtain was hanging from 3 hooks… that seemed almost intentionally ignorant… they cost 1.25 at Dollar Tree.
Stayed 4 nights in May 2022

4/10 Poor

Essotolome

Disliked: Cleanliness, staff & service, room comfort
Not recommend
Everything is dirty. The matraisse is bad.
Stayed 1 night in May 2022

6/10 Okay

Cesar

Stayed 1 night in Feb 2022

4/10 Poor

Staci

Business traveller
Disliked: Property conditions & facilities, room comfort
Boo. No Parking, No Blanket.
Where to begin? Had to park on the very busy street in the very scuzzy neighborhood. They entire front of the building is roped off for "construction" (yet no signs of actual construction). Asked repeatedly if I have a pet or guests. NO! I'm tired, it's late, just give me my key. No blanket or comforter OF ANY kind on the bed. Called front desk twice, hung up on both times. Had to walk over there and wait outside freezing for 5 minutes to get a thin, low quality blanket. Stains on the pillow. And tomorrow at 11am, I was informed, someone will come and sniff the room to see if I smoked. Ummm, wow, I work at Jamul Casino as an musician once a month. I will NOT be returning here. Ever. Nasty. Horrible. No parking. Scuzzy. Pictures online were very deceptive.
Stayed 1 night in Feb 2022

4/10 Poor

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There were no blankets on the bed and the heater did not work.
Stayed 1 night in Dec 2021

10/10 Excellent

Denise

Liked: Staff & service, amenities, property conditions & facilities
I liked the remodeling of the rooms. Very nice upgrade!
Stayed 1 night in Nov 2021

4/10 Poor

Victoria

Travelled with family
Disliked: Cleanliness, room comfort
Disappointed
The picture looked nothing the hotel when I arrived. My goddaughter w/o was with me informed me that hotel got a 1 star rating. I decided not to stay and cancelled my reservation. My boyfriend was told also by his friend who stayed once said the hotel was not good.
Stayed 1 night in Oct 2021
Response from Heather on 24 Oct 2021
Hello Victoria, Sorry to hear about your experience. Unfortunately your reservation was cancelled because they were insufficient funds in your card and the room was unable to be reserved. Thank you, Motel Villa Serena

2/10 Terrible

adan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Eduardo

Stayed 2 nights in Sep 2021

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like roaches on the floor and bugs on your bed this is the right place to stay. Ended up booking elsewhere. Place was disgusting.
Stayed 1 night in Aug 2021

6/10 Okay

Jose

Liked: Cleanliness
The place was deceitful and it was not as pleasant as it appeared in the ad.
Stayed 1 night in Jul 2021

2/10 Terrible

Juan S

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE!!!
TERRIBLE DON'T STAY THERE!!! PLUS, THEY TOOK HALF OF MY $100.00 CASH DEPOSIT!!! NO OTHER HOTEL OR MOTEL DOES THAT AND THE PREVIOUS MANAGEMENT DIDN'T!!! CHARGED MY CREDIT CARD 3/4THS OF THE BILL BUT TAKES 1/2 OF THE CASH DEPOSIT AND YOU HAVE TO WAIT UNTIL 11:00AM WHICH IS CHECK-OUT TO GET IT??? ANY OTHER PLACE IN THE AREA DON'T DO THAT NEITHER!!! BOTTOM LINE I WILL NEVER GET A ROOM THERE EVER AGAIN!!! BESIDES THAT IT A LOT IF DRUG ADDICT MEXICAN LIKE BUSTERS IN THE HOTEL HIGH ACTING LIKE THEY WANNA GET KNOCKED OUT!!!
Stayed 2 nights in Jul 2021

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty on the Inside.
The rooms look better than the exterior of the hotel. They need to repave the driveway and parking lot as well as have all the concrete power washed and painted. Otherwise the rooms are pretty decent.
Stayed 1 night in Jun 2021