Reception

Reviews of SpringHill Suites by Marriott San Antonio Medical Center/NW

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1002 reviews" "
Rating 8 - Good. 264 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy and quiet!!!
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Mar 2024
Thank you so much for your positive feedback.

4/10 Poor

Kelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet overflowed
Stayed 1 night in Feb 2024
Response from Front Desk on 3 Mar 2024
Thank you for taking the time to provide your valued guest experience with us. Our mainpriority is to continuously maintain a comfortable and inviting atmosphere. We genuinelyapologize for the experience you had regarding the bathroom facility and we will be takingthe necessary actions to fix this immediately. My hope is the next time you are in the area, you will giveus another chance to provide the guest experience we strive to deliver.

8/10 Good

Juan carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you so much for your positive feedback. We look forward to your next stay with us!

4/10 Poor

JoAnna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 16 Feb 2024
I am sorry to hear not every aspect of your stay met your expectations. We improve ourservice through our guests feedback, and yours is appreciated. We can't thank you enoughfor your business and hope to better serve you in the near future.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 9 Feb 2024
Thank you so much for your feedback. We look forward to your next stay with us

6/10 Okay

Ricardo

Travelled with family
Stayed 1 night in Jan 2024
Response from Front Desk on 16 Feb 2024
Thank you for sharing your feedback with us. We take guest feedback seriously, and we arecommitted to providing excellent service and well-maintained rooms. We're truly sorry for anyinconvenience you experienced, and we will work diligently to address and improve theareas of concern you mentioned. My hope is the next time you are in the area, you will giveus another chance to provide the guest experience we strive to deliver.

6/10 Okay

GIANINA

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Front Desk on 16 Feb 2024
Thank you for sharing your feedback with us. We take guest feedback seriously, and we arecommitted to providing excellent service and well-maintained rooms. We're truly sorry for anyinconvenience you experienced, and we will work diligently to address and improve theareas of concern you mentioned. My hope is the next time you are in the area, you will giveus another chance to provide the guest experience we strive to deliver.

2/10 Terrible

Hipolito

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was moved 3 times. 1st time room dirty and bad smell. 2nd time bugs in the room. 3 time shower doors not working.
Stayed 3 nights in Jan 2024
Response from Front Desk on 16 Feb 2024
We recognize your time is valuable and appreciate the feedback you have provided. Iapologize for the negative experiences you shared during your stay with us. Guestsatisfaction is our highest priority, and we clearly missed the mark. Thank you for sharingyour review as it encourages improvement for better guest stays. Please except my sincereapology and thank you for choosing to stay with us. We hope that you would want to staywith us again whenever your travels bring you back into the area, it would be a pleasure tohave the opportunity to turn your experience around.

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could smell a slight musty smell in our room. It was not real bad, but management needs to correct this. Other than that, it was a very good hotel to stay at. Also, their breakfast bar was very good. It had healthy choices which I was happy with.
Stayed 1 night in Jan 2024
Response from Front Desk on 9 Feb 2024
Thank you for sharing your guest experience with us. Your feedback is truly valuable to our success and we are grateful to have the opportunity to learn about your experience. We look forward to your next stay with us.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 13 Jan 2024
Thank you so much for your positive feedback

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice
Stayed 3 nights in Dec 2023
Response from Front Desk on 13 Jan 2024
Thank you so much for your positive feedback

2/10 Terrible

Nishit

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is undergoing renovation. Rooms are smelly, very bad experience overall
Stayed 2 nights in Dec 2023
Response from Front Desk on 9 Feb 2024
We appreciate the feedback about your stay and want to apologize for the inconveniencesyou had at our hotel with your most recent stay. Our goal is to not only meet but to exceedour guests expectations and unfortunately we did not meet your expectations. We havetaken corrective action so that we can prevent these kinds of things from happening in thefuture. Once again my apologies and we hope that you will give us a second chance inbeing your hotel of choice.

8/10 Good

WAEL

Liked: Cleanliness, staff & service, amenities
That was a business trip. 7 nights. Hotel is a little old but very well maintained and always clean. Staff are professionals nice and friendly. breakfast is adequate I have missed it a few times as I had to leave early to work. location is very good for the purpose of the trip. area has varieties of restaurants to meet wide range of tastes and budgets. Traffic was ok for the season as long as it is not rush hours. prices was a little higher than expected for the time of the year. I'm not sure about area safety and security but I did not experience any kind of troubles during my stay.
Stayed 7 nights in Nov 2023
Response from Front Desk on 13 Jan 2024
Thank you so much for your positive feedback

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front desk on 13 Jan 2024
Thank you so much for your positive feedback

6/10 Okay

Brit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jana

Business traveller
Liked: Cleanliness, staff & service
Front Desk Errors
My room was okay. When I got my invoice my room # was wrong (211 instead of 308) and my checkout date was incorrect (Dec 9 instead of Dec 8). I had a prepaid room; I was there because my husband had two procedures at TexSan heart Hospital. The second procedure was done on Thursday evening instead of Friday morning. So he was released from the hospital on Friday. I checked out before noon on that day. Do I get credit for that third day or is it cancelled?
Stayed 3 nights in Dec 2023
Response from Front desk on 13 Jan 2024
Thank you so much for your positive feedback. Please feel free to call the property with any questions about your stay

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Front desk on 13 Jan 2024
Thank you so much for your positive feedback

10/10 Excellent

Marlene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious
Stayed 1 night in Nov 2023
Response from Front desk on 29 Nov 2023
Thank you so much for your positive feedback!!

10/10 Excellent

Brittney

Stayed 1 night in Nov 2023
Response from Front desk on 13 Jan 2024
Thank you so much for your positive feedback

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived got checked in and were sent to a room on the 3rd floor the room was dirty and smelled bad
Stayed 1 night in Nov 2023

10/10 Excellent

Gerald

Stayed 1 night in Sep 2023
Response from Front Desk on 24 Nov 2023
Thank you so much for your positive feedback. We are delighted to know your stay with us meet your expectations and look forward to your next visit so we may offer you the same level of service you enjoyed.

10/10 Excellent

Carlos

Stayed 1 night in Nov 2023
Response from Front desk on 13 Jan 2024
Thank you so much for your positive feedback

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience, I had no complaints
Stayed 4 nights in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you so much for your feedback!!

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Front Desk on 29 Nov 2023
Thank you so much for your positive feedback!!

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good Stay
Breakfast was ok , coffee was great, restrooms too small sink was dirty, room smelled aweful we had to buy a candle and spray
Stayed 2 nights in Oct 2023
Response from Front Desk Staff on 31 Oct 2023
We are happy to hear your positive feed back and apologize for the inconveniences you had during your stay with us. We hope to see you again so we have the opportunity to make your stay memorable.

6/10 Okay

Steven

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Had a few things like hairs in the bathroom, bathroom light barely lights up (after a few minutes it comes on bright enough to shower). Construction outside our window on the building had scaffolding with trash all over. Toilet had a trickle of water constantly flowing into lower bowl, causing the tank to refill every few minutes which is annoying at night when trying to sleep.
Stayed 4 nights in Oct 2023
Response from Front Desk on 2 Nov 2023
We are sorry to hear you ran into some issues during your stay with us. We hope to see you again in the future so we can provide you with a better experience than you had.

4/10 Poor

Sonya

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was easy to choose the hotel because the website did a great job advertising the breakfasts and pool. Which in reality I was hoping my kids could enjoy the pool during this gorgeous weather . Unfortunately, that was not the case. Due to construction, my kids were upset to find out they packed their swimsuits and not used them. Then, the bathroom faucet was clogged up which took some time away from us trying to get ready in time for the wedding.
Stayed 1 night in Oct 2023
Response from Amara. O on 22 Oct 2023
It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Your comments are welcome as they allow us to monitor our guest experience. Thank you for staying with us and for taking the time to share your review.

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 25 Oct 2023
Thank you so much for your positive feedback!!

8/10 Good

heather

Stayed 1 night in Oct 2023
Response from Front Desk on 1 Nov 2023
Thank you so much for your positive feedback!!

10/10 Excellent

julissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front desk on 4 Oct 2023
Thank you so much for your positive feedback!!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appearance
I understand that you’re under renovation. However, the main entrance needs sweeping and surrounding landscape needs trimming. Your services and my room were great, but your appearance needs work. That’s it. Thank you for your hospitality.
Stayed 1 night in Sep 2023
Response from Front desk staff on 2 Oct 2023
Thank you so much for your positive feedback!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, the room was very comfortable. The breakfast was nice.
Stayed 1 night in Sep 2023
Response from Front Desk on 30 Sept 2023
Thank you so much for your positive feedback!!

10/10 Excellent

MARIA TERESA

Stayed 1 night in Sep 2023
Response from Front Desk on 28 Oct 2023
Thank you so much for your positive feedback!!

10/10 Excellent

Araceli

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Jacob on 17 Sept 2023
Thank you so much for your positive feed back!! We are very thankful and are happy to know you enjoyed your stay with us. We look forward to seeing you next time you visit our location. Thank you again for choosing Springhill Suites by Marriott

8/10 Good

MA. ISABEL

Stayed 3 nights in Sep 2023
Response from Sarah on 25 Oct 2023
Thank you for choosing Springhill Suites.

10/10 Excellent

Yisa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Frontdesk on 10 Sept 2023
Thank you so much for your positive feedback! We look forward to seeing you again next time you stay with us

8/10 Good

Tia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Frontdesk on 6 Sept 2023
Thank you for your feedback, we look forward to your next stay with us!!

10/10 Excellent

Jose Antonio Garcia

Liked: Cleanliness, amenities, property conditions & facilities
Excelent service
Stayed 1 night in Sep 2023
Response from front desk staff on 5 Sept 2023
Thank you for your feedback!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great place
Was a great stay! The only negative thing is their breakfast muffins had mold.
Stayed 1 night in Sep 2023
Response from Frontdesk on 6 Sept 2023
Thank you for your feedback, we look forward to your next stay with us!!

4/10 Poor

Muralidhar, Iselin

Disliked: Cleanliness, property conditions & facilities
Breakfast is horrible.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Front desk on 6 Sept 2023
Thank you for your feedback, we look forward to your next stay with us!!

8/10 Good

GREGORY

Business traveller
Liked: Cleanliness, room comfort
Great but hungry !
Everything great staff super friendly. I wish they did not serve that aweful “quiche” for breakfast and why is the coffee so so bad ? Everything else is wonderful a very good value and good location for me
Stayed 9 nights in Aug 2023

10/10 Excellent

Allan

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2023
Response from Front desk on 6 Sept 2023
Thank you for staying with us!!

10/10 Excellent

Graciela

Stayed 3 nights in Jul 2023

6/10 Okay

Maria

Stayed 1 night in Jul 2023

6/10 Okay

Manuel

Travelled with family
Lo mejor del hotel, la zona donde esta ubicada
El aire acondicionado esta pegado a una de las camas y es imposible dormir si no se tapa con algo el mismo. El Internet es muy malo; el desayuno le falta, es demasiado repetitivo y le falta variedad. De las cosas buenas, nos gusta la ubicación y la amplitud de los cuartos
Stayed 4 nights in Jul 2023

10/10 Excellent

Estela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Brenda

Stayed 1 night in Jul 2023

10/10 Excellent

Anel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone at the front desk was courteous and super helpful, the room cooled very nicely during some of the hottest days I've seen in San Antonio and it was nice that you could walk to Target (if it weren't deadly hot outside). Beds were comfortable.
Stayed 4 nights in Jun 2023

6/10 Okay

John

Travelled with family
Property is dated. The area around the property needs a clean-up. The breakfast, Spinach and egg cupcake with. sausage was served cold. Check in with priscilla was professional and efficient. The staff are doing their best to ensure you have a good stay.
Stayed 1 night in Jul 2023