Studio Suite, 1 King Bed, Non Smoking | Exterior

Reviews of Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N

2 out of 5
Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N
11202 Interstate-35 North, San Antonio, TX

Reviews

6.4
Rating 10 - Excellent. 165 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 225 out of 1000 reviews" "
Rating 4 - Poor. 154 out of 1000 reviews" "
Rating 2 - Terrible. 167 out of 1000 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 6 Mar 2024
Hi Jason! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to see that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Days inn location, I thought was going to be a decent stay. However, I was extremely disappointed in this hotel staff and management the very next day, when I extended my stay for one more night. They were not accommodating. I find out there is a service charge for early check in of $12 dollars that is not posted, — Furthermore, there is a $1.08 charge from your deposit for the convenience of having a safe in your room!! (I never asked for this to be in my room! It’s ridiculous!) — — I chose to pack my bags and come back later after 3pm, due to 3rd party booking and no refunds! — Later when coming back to check in, I was already disgusted with staying another night and the front desk lady puts me in a faulty room, that needs fixed. I’ve already moved my belongings into the room at this time. But still had to be moved!!! One of the worst two day stays! I wouldn’t recommend this days inn to anybody!! Terrible service, just terrible!!!!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 27 Feb 2024
Hi Matt! We sincerely apologize for the inconvenience and frustration you experienced during your stay at our Days Inn location. Your feedback is extremely valuable to us, and we are truly sorry for falling short of your expectations. It's unacceptable that you were not properly informed about additional charges such as the early check-in fee and the safe deposit charge. We understand how frustrating this must have been for you, and we will address this issue with our staff to ensure that all charges are communicated clearly to our guests in the future. Furthermore, we apologize for the inconvenience caused by being placed in a faulty room. We understand that moving rooms can be disruptive and disappointing, and we regret that this was your experience. Our team will work to ensure that all rooms are properly maintained and inspected to prevent similar issues from occurring in the future. Please know that we take your feedback seriously, and we will use it to improve our services and operations moving forward. We sincerely hope that you will give us another chance to provide you with the quality experience you deserve. If you choose to stay with us again, please don't hesitate to contact our management team directly, and we will do everything we can to make your stay more comfortable and enjoyable.

10/10 Excellent

DIANA

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 10 Jan 2024
Hi Diana! Thank you for choosing Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N and for sharing your wonderful 5 out of 5 rating with us! We are delighted to hear that you had an outstanding experience during your stay. Your satisfaction is our greatest reward, and we appreciate your positive feedback. It's guests like you that inspire us to continue delivering exceptional service and creating memorable moments. We look forward to hosting you again in the future and providing another fantastic stay.

10/10 Excellent

anita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept there I would recommend everybody to that motel that I stayed at thank you guys keep up the good work
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 12 Nov 2023
Hi Anita! Thank you so much for taking the time to share your positive experience at our motel! We are thrilled to hear that you had a comfortable stay and appreciate your kind words. Our team works hard to ensure that our guests have a pleasant and enjoyable stay, and it's always rewarding to receive such positive feedback. Your recommendation means a lot to us, and we are grateful for your support. We look forward to serving you again in the future.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, convenient
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 30 Oct 2023
Hi Leo! We are very happy to discover that you had such a convenient experience with us! We look forward to welcoming you back during your next stay in the area.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Qiet
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 19 Sept 2023
Dear Carlos,Thank you for your positive rating and mentioning the quiet atmosphere during your stay. We're delighted to know that you had a peaceful and pleasant experience. If you have any additional comments or if there's anything else you appreciated about your visit, please feel free to share. We look forward to serving you again in the future, and we aim to make each stay just as enjoyable. Your satisfaction is important to us!

6/10 Okay

Ricardo

Liked: Property conditions & facilities
It was ok
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 17 Sept 2023
Hi Ricardo,Thank you for your feedback. We appreciate your input, and we're glad to hear that your stay was okay. If you have any specific suggestions or comments on how we can improve and make your next visit even better, please feel free to share them with us. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Corina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Dinning
Stayed 2 nights in Aug 2023
Response from Manager on 13 Aug 2023
Hello Corina,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no problem with the staff, they did what had to be done and all the right way, no problem.
Stayed 2 nights in Jul 2023
Response from Manager on 2 Aug 2023
Hello Elizabeth,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. We appreciate you taking the time to share your experience.

2/10 Terrible

Ricardo

Air conditioner would not get cold so they offered a fan… to move around the hot air in the room. They had no other room to offer me.
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
We apologize about the air conditioner and we are glad we were able to get it fixed. Thank you.

2/10 Terrible

Muhterem

Stayed 1 night in Jul 2023
Response from Manager on 11 Aug 2023
Hello Muhterem,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Zaria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello Zaria,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fast friendly service everything in the room worked as you should comfortable beds
Stayed 1 night in Jul 2023
Response from Manager on 5 Jul 2023
Hello John,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our service as well as our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Jessica

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 27 May 2023
Hello Jessica,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Richard

Liked: Staff & service
Stayed 4 nights in Mar 2023
Response from Manager on 26 Mar 2023
Hello Richard,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
We had to leave in the middle of the night. The front desk called our room saying someone was there asking for someone we didn’t know. I told them they had the wrong room. A few minutes later there was a knock at our door. We kept quiet and then there was a more aggressive knock. We asked who it was and there was no answer. Through the cracks in the door we could someone standing there for a very long time. We couldn’t sleep. I stayed there with my 3 kids and we were all awake and afraid. As soon as we saw the coast was clear, we packed up and left. The front desk said everything was ok and we’d be ok, but just at that moment someone from another room called reporting the same thing. I wasn’t going to risk my family’s safety. We had to book at another hotel at 1 in the morning. I felt there was a lack of action on behalf of the staff to ensure our safety.
Stayed 1 night in Mar 2023
Response from Manager on 21 Mar 2023
Hello Julie, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

Verified traveller

Liked: Staff & service
It's Ok!!
The outside looks Rather rough, the rooms were not that bad, easy access to stores .
Stayed 4 nights in Feb 2023
Response from Manager on 2 Mar 2023
Dear Guest,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our access. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 Poor

Zane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Mischarged my card, the TV didn't work, and told me it would be $20 if I wanted to do a late checkout when there was absolutely no demand to get in to this hotel. I basically never leave negative reviews but this place is a dud, plenty of other options in the area.
Stayed 1 night in Feb 2023
Response from Manager on 19 Feb 2023
Thank you for the feedback. We are sorry about this but as you know everything was resolved.

2/10 Terrible

Elsa

Travelled with family
Disliked: Staff & service
Unfortunately didn’t get any names- The lady that checked us in at around 9 PM on Feb 10 refused to accept that my husband and I had the same address (as we live together) and kept asking me for a “my“ address and was getting visibly upset when I kept giving her the one that matched my husbands- she eventually gave up and accepted the address I gave her (which was on the ID we gave her). Just a few hours later, at 3am, someone in the stuff actually opened our door to get in our room and didn’t stop until my husband screamed out to them “HELLO?”. Whoever this man was didn’t even apologize or even close the door that was thankfully blocked by the door stopper which kept them from opening the door completely. Whoever it was just walked away, leaving the door cracked open and my husband had to get up and look outside to see who it was. Eventually, the staff member saw my husband and apologized saying that he was getting into the wrong room. It was 3 AM and we were exhausted and scared so we decided to let A staff member know in the morning, knowing that it would be easy to just check the 3 AM camera. Instead, I was told by the staff member at the front desk that I should’ve said something earlier because now there’s nothing he can do, then tried to gaslight me by telling me that there was no way anyone went into our room because no one else has the key…
Stayed 1 night in Feb 2023
Response from Manager on 19 Feb 2023
We are so sorry about the confusion but we are glad we got it straightened out and you enjoyed the rest of your stay.

10/10 Excellent

Jason

Response from Manager on 6 Mar 2023
Thank you for the excellent review about the Days Inn by Wyndham Morgan's Wonderland IH-35 N. We are so glad you had a wonderful stay. We hope to see you soon!

10/10 Excellent

Jenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for us to stay on our trip
Response from Manager on 20 Dec 2022
Hello Jenn,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Nora

Stayed 6 nights in Dec 2022
Response from Manager on 14 Dec 2022
Hello Nora,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Carlos Alberto Coronado

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Manager on 7 Dec 2022
Hello Carlos Alberto Coronado, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Cindy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like that charged a deposit upfront although refunded back never before elsewhere charged. Keeping copy of drivers license for 7 years unheard of. Room smelled musty and ac was not very cold. Took while to cool room.
Stayed 1 night in Sep 2022
Response from Manager on 5 Sept 2022
Hello Cindy, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Aug 2022
Response from Manager on 28 Aug 2022
Hello George,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Please do come see us again.

2/10 Terrible

Jontae

Disliked: Cleanliness, amenities, property conditions & facilities
My Air conditioner was not working properly. I stay a few hours and left because it was to hot
Stayed 1 night in Aug 2022
Response from Manager on 6 Aug 2022
Hello Jontae, On behalf of our entire staff, we thank you for your business and for your comments regarding our air conditioner. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

2/10 Terrible

Lucila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Manager on 31 Oct 2022
Hello Lucila, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Family of five stayed 3 nights in double queen room. Room was clean a smelled good upon arrival. It was large could use a bigger table tho. RR was clean and looked new. A/c didn’t blow hard so luckily we take a fan every where we stay. Helped circulate air during hot summer day. Overall room was way better than expected for the price being so cheap. Pool was clean not very big but ok for us. Location was good. There is a great bakery about 5 mins and some Mexican restaurant were we got breakfast tacos in the a.m so good and great prices, sabrositios tacos is the name they had a drive thru. Oh we went to schlitterbhan 2 days and the drive is 23 mins which is not long. Definitely would stay again bc saved so much money compared to staying at rooms closer to schlitterbhan. Where they were way overpriced.I would stay again and I would recommend to stay at the days inn.
Stayed 3 nights in Jul 2022
Response from Manager on 2 Aug 2022
Hello Anthony, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our location and also our breakfast. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Erica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on 31 Jul 2022
Hello Erica, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing
Desk clerk was friendly. Room was hot and humid. A/C was on a governor set at 70. No fans available at desk. Went to Walmart to buy fan and bought a thermometer. Room temperature, by thermometer was 80. Either brand new thermometer wasn't working or they had adjusted the A/C to show a cooler temperature than it actually was. Fan was no help. After much complaining they finally sent a tech to remove governor to allow lower temperature. TV cable is shut off till someone checks into room. Which they neglected to turn bbn on. Much frustration ensued until we called to find out why the wouldn't work. Then sent someone to turn it on. Only 2 towels for 4 people. 2 shampoos. For the price it was very disappointing
Stayed 1 night in Jul 2022
Response from Manager on 29 Jul 2022
Dear Guest, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and your comments about our price. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

lee

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The lady at the front desk was nice, but the rooms were not clean or in good condition. Connecting door went to a stranger's room, but the lock had been picked and broken many times. Coffee pot filter had not been cleaned since someone else stayed there. Microwave missing in our 2nd room. Lots of hairs in bathtub. The ratings were good, but especially with Covid, I expected everything to be cleaner.
Stayed 2 nights in Jul 2022
Response from Manager on 29 Jul 2022
Hello lee, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 Poor

Desi

Travelled with partner
Disliked: Amenities
There was a lot of strange activity going on in the back of the property. It seemed as if some guest were staying long term & left there doors wide open. My room had several missing fixtures or they were damaged
Stayed 1 night in Jul 2022
Response from Manager on 29 Jul 2022
Hello Desi, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 3 nights in Jul 2022
Response from Manager on 4 Oct 2022
Hello Juan,Thank you for taking the time to share your comments regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on 27 Jul 2022
Dear Guest, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

6/10 Okay

Francisco

Stayed 2 nights in Jul 2022
Response from Manager on 17 Oct 2022
Hello Francisco,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Ricardo

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Manager on 8 Oct 2022
Hello Ricardo,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Iryna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is OK. BUT It is them completely breakfast.
Stayed 1 night in Jun 2022
Response from Manager on 5 Jul 2022
Hello Iryna, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

CHESTER

Liked: Cleanliness, staff & service
Not A Bad Stay overall
The place could use a face lift. The furniture was very old, the two chairs in the room was about to collapse if you sat in it for to long. The toilet stopped working as I was checking out. But overall the staff was very friendly
Stayed 2 nights in Jun 2022
Response from Manager on 28 Jun 2022
Hello CHESTER,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Excellent

Audrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on 27 Jun 2022
Hello Audrey, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Okay

Luis

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
N/A
Stayed 1 night in Jun 2022
Response from Manager on 22 Jun 2022
Hello Luis, Thank you for sharing this honest review and feedback about our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Allen

Disliked: Staff & service, amenities, property conditions & facilities
I stayed seven nights, house keeping never serviced my room, The person behind the desk, who told me her name was "huney", told me NO I would have to wait until the next morning for house keeping, after my fourth night. I asked for clean towels, she told me if I brought the used linens to the front desk, I could get clean ones. That is the definition "complete lack of customer service" I don't what your training for management entails, but the
Stayed 6 nights in Jun 2022
Response from Manager on 13 Jun 2022
Hello Allen,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

Kelley

Travelled with family
We heard a cat in our room. It sounded like it was under our bedd trapped in the enclosed frame. The staff denied there was a cat. We decided to check out. They refused to refund our last day of stay.
Stayed 3 nights in May 2022
Response from Manager on 11 Jun 2022
Hello Kelley, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

8/10 Good

Cargenia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2022
Response from Manager on 16 Aug 2022
Hello Cargenia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean and spacious room.
Stayed 4 nights in May 2022
Response from Manager on 10 May 2022
Hello Mayra, On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2022
Response from Manager on 18 Apr 2022
Hello Angela, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 Terrible

Tonya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs!!!
Stayed 1 night in Apr 2022
Response from Manager on 12 Apr 2022
Hello Tonya, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

8/10 Good

Phyllis

Travelled with partner
Liked: Staff & service
The staff was very nice. There was no free or continental breakfast ever.
Stayed 8 nights in Mar 2022
Response from Manager on 9 Apr 2022
Hello Phyllis, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and also our breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Richie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was pleasant, the tv in the room was not the best and they didnt have a hair dryer but still a great stay for the price
Stayed 2 nights in Apr 2022
Response from Manager on 5 Apr 2022
Hello Richie,I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

2/10 Terrible

thanh

Disliked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Mar 2022
Response from Manager on 24 Mar 2022
Hello thanh, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 Terrible

Stephanie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not a place I would recommend!
There was no breakfast like it said on the site, no coffee or stuff for coffee, hair dryer didn't work.. people slamming doors all night and managers kids ran around half the night yelling and screaming...maids don't come every day and we stayed 4 days and not once were the sheets changed...all around terrible stay so we left early because of it! Wouldn't stay again no matter what!
Stayed 5 nights in Mar 2022
Response from Manager on 23 Mar 2022
Hello Stephanie,Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.