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Reviews of Hyatt Regency San Antonio Riverwalk

4 out of 5
Hyatt Regency San Antonio Riverwalk
123 Losoya St, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1105 out of 1674 reviews" "
Rating 8 - Good. 313 out of 1674 reviews" "
Rating 6 - Okay. 111 out of 1674 reviews" "
Rating 4 - Poor. 73 out of 1674 reviews" "
Rating 2 - Terrible. 72 out of 1674 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MEHDI

Liked: Cleanliness, staff & service, property conditions & facilities
Nice palace to stay
Stayed 2 nights in Mar 2024

8/10 Good

Noushin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Will P on 27 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Deepika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Will P on 26 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff & location! Beautiful hotel!
Stayed 1 night in Mar 2024
Response from Will P on 26 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Mar 2024
Response from Will P on 26 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Terry, Albuquerque

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was fine. It just shows its age. The restaurant and housekeeping staff were very friendly and polite.
Stayed 3 nights in Mar 2024
Response from Will P on 22 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that my rooms was not ready at the time of check in.
Stayed 1 night in Mar 2024
Response from Will P on 21 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have fun at Hyatt!!
Stayed 5 nights in Mar 2024
Response from Will P on 21 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Will P on 21 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Will P on 21 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Adele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot on the Riverwalk. Close to museums, Alamo, boat rides, etc
Stayed 2 nights in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Kenneth

Travelled with family
There is a lot of construction in the area at this time to make improvements, so there is noise, change in traffic.
Stayed 3 nights in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

MaryJo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Would stay again. It is clean, quiet, and in an area where there are many things to do.
Stayed 4 nights in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

4/10 Poor

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to check-in just before one hour and they mentioned the room is not available. Then they mentioned there is another one with a slightly higher price which is facing the river. We took it. But then we realized it was a mistake. This room was near to the fire exit and having a wall sharing with the adjutant room with a door. There were lot of noice from the other room, high TV volume, conversations everything was annoying a lot and this lasted till 2 AM in the morning. This is the first time I am facing this in Hyatt.
Stayed 1 night in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice close tk riverwalk was able to enjoy the overall experience
Stayed 2 nights in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

nedjie-carlie samedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, location is tight
Stayed 1 night in Mar 2024
Response from Will P on 26 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Kari

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall it was a good stay. The location is great with the river on one side and the Alamo on the other. Parking is terrible and valet is extremely expensive. The property has been updated but you can still tell the building is old with some weird smelling candy shop on the lower level. The shower pressure was bad. The beds were nice and comfy and clean. Our room was ready for us when we arrived at 5 pm however we were lucky since the lobby was filled with other travelers that were still waiting. Could definitely use a hot tub on the roof because the pool was way too cold to be enjoyed.
Stayed 2 nights in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the river walk infact on the river walk great location and clean
Stayed 1 night in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

6/10 Okay

Chrystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the area and hotel its self. I did not like getting woken up at 3am to a false alarm just to get to the bottom to be told nothing.
Stayed 3 nights in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

8/10 Good

Itzel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet Parking is extremely expensive!!! $60 per day
Stayed 2 nights in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often. Great location, very nice staff, lovely accommodations.
Stayed 6 nights in Mar 2024
Response from Will P on 14 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with the air conditioning and they fixed it promptly and with excellent service.
Stayed 2 nights in Mar 2024
Response from Will P on 13 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Mar 2024
Response from Will P on 13 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

4/10 Poor

Julie

Travelled with family
Disliked: Staff & service, property conditions & facilities
We got one night away with our family and our stay at the Hyatt was definitely the low-point. Our room was not ready when we arrived - even though it was over 2 hours past check-in. The staff was not responsive to front-text inquiries made via text even though it was posted all over the hotel as a recommendation. We had ZERO service at breakfast and my husband had to get up twice just to find someone to bring water and coffee - menus were never offered. To quote my 10 year old, “it’s like the people working there didn’t want to be there… or didn’t want us there.” We won’t be back.
Stayed 1 night in Mar 2024
Response from Will P on 20 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

2/10 Terrible

Fardin

Disliked: Staff & service, amenities, property conditions & facilities
Toooo much money for very poor Hotel
Stayed 1 night in Mar 2024
Response from Will P on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Diana, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Will P on 12 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and Alamo view room
Stayed 2 nights in Dec 2023
Response from Will P on 12 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Sherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth checkin; staff was very welcoming and accommodating.
Stayed 1 night in Mar 2024
Response from Will P on 12 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Fransisca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Alamo. I'm a DRT And there are many function I have to attend there. It's close and convenient. I did not like the long wait for my room, well to be honest, I was there at 4 in the morning and check in was at 4 in the afternoon. I did not want to pay extra cost for early check. But as a member there should be some allowances. I got my room early and I enjoyed my stay anyway.
Stayed 1 night in Mar 2024
Response from Will P on 12 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Maria V

Stayed 2 nights in Mar 2024
Response from Will P on 27 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great location. Rooms are newly remodeled and are very comfortable!
Stayed 3 nights in Mar 2024
Response from Will P on 5 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Will P on 6 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property. It was in walking distance to the river, the restaurants, the mall, and the Alamo.
Stayed 1 night in Mar 2024
Response from Will P on 4 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is prime location for the river walk. It also is very pretty and the rooms are wonderful!
Stayed 3 nights in Feb 2024
Response from Will P on 4 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Seema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient walk to riverwalk
Stayed 3 nights in Feb 2024
Response from Will P on 4 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Will P on 4 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Katlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was extremely helpful and friendly. Very convient location on the riverwalk. Central and close walk to restaurants, shops, and the alamo.
Stayed 1 night in Feb 2024
Response from Will P on 4 Mar 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an incredible stay at the Hyatt Regency! Our room was upgraded to a 1-bedroom suite and it was immaculate. The hotel is in a great spot and we could walk pretty much everywhere. The gym had plenty of equipment options and the pool was clean with a great view of the city. We would definitely return
Response from Will P on 29 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, perfect spot on the Riverwalk.
Stayed 3 nights in Feb 2024
Response from Will P on 29 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel! The staff were overly accommodating, thank you!!
Stayed 2 nights in Feb 2024
Response from Will P on 29 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room could use a redo, uninspired.
Stayed 3 nights in Feb 2024
Response from Will P on 29 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Will P on 26 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, room, staff, convenience, everything!
Stayed 1 night in Feb 2024
Response from Will P on 26 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

2/10 Terrible

Jared

Stayed 1 night in Feb 2024
Response from Will P on 27 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

8/10 Good

Xuan Cuong

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Will P on 23 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice place to stay on the Riverwalk
Stayed 2 nights in Dec 2023
Response from Will P on 23 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
How close it is to the river walk and stores near by are a walkable distance
Stayed 1 night in Feb 2024
Response from Will P on 23 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

10/10 Excellent

Christopher J

Stayed 3 nights in Feb 2024
Response from Will P on 23 Feb 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!