Outdoor pool

Reviews of Howard Johnson by Wyndham San Antonio/NW Medical Center

3 out of 5
Howard Johnson by Wyndham San Antonio/NW Medical Center
6901 W Interstate 10, San Antonio, TX

Reviews

6.6
Rating 10 - Excellent. 258 out of 1002 reviews" "
Rating 8 - Good. 264 out of 1002 reviews" "
Rating 6 - Okay. 190 out of 1002 reviews" "
Rating 4 - Poor. 132 out of 1002 reviews" "
Rating 2 - Terrible. 158 out of 1002 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Dirty walls. Black mold on mini fridge. Stains on sofa bed. Stains on the mattresses of the beds.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2021

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dilapidated
We had the suite. There were holes in the walls, door handles were falling off, bed only had sheets, walls had cracks in them.... over all it was very dilapidated. The beds were clean. The staff was friendly. I would not stay here again.
Only sheets on the bed.
Holes in the walls.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2021

4/10 Poor

marco

Disliked: Cleanliness, property conditions & facilities, room comfort
Honestly very disappointed, room are dirty, the bed was horrible, not blanket just sheets, I won’t ever recommend this place…
Stayed 1 night in Jun 2021

2/10 Terrible

Dunia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
ok for the price
Stayed 1 night in Jun 2021

2/10 Terrible

Jorge

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

JOSEFINA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty, Dirty, Disgusting Hotel!!!!
This hotel it's nasty!!! The patio had rolls of old carpet lying everywhere and the parking had trash. We had 3 rooms and they were all dirty, the carpet was nasty and stained, no blankets, the pillows were gross, no towels, we had to go to the office and ask for some, and the toilet was dirty and had stuff in it. Eww!!! We will never ever ever stay at this hotel. It is GROSS!!!!
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged by for a room that I never received upon arrival at the hotel they did not have a handicap room available for me and refused to make any accommodations staff was extremely rude and refuses to do anything about it so I paid for a room that I never got and had to stay at different hotel
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Door didn’t lock took a while to fix it! Just people there were so crazy loud all day snd night in room next to us
Stayed 1 night in Jun 2021

6/10 Okay

Felix

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service
The entire place was not organized. Some of the staff members were rude. Will not be recommending this hotel nor will we be staying there in the near future.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Bathroom had flies, pipes were leaking and the draining system in toilet was not good
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
It looks tropical but it needs some maintenance, the stairs are old and need some maintenance. The room smelled like humid because there is a carpet where the sink is, I imagine the carpet was wet.
Stayed 1 night in May 2021

8/10 Good

Juana

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
It’s a horrible property, dilapidated doors paint and walls, filthy furniture,rowdy and drunk guests in parking lot with loud music, terrible plumbing fixtures, etc, etc etc etc. I could go on and on but what a dump!!!!!! You advertise free breakfast? Well the serve only coffee, of course we didn’t have it just seeing the dirty cafeteria I will call American Express to refund payment. To all Expedia and prospective guests” stay away from this dump “. You will regret it.
Stayed 1 night in Jun 2021

2/10 Terrible

Licenia

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty smells old walked in 2 men arguing over stealing something made me feel real safe went and got my own sheets and pillows this was a last minute thing would have rather slept in my car.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look like the pictures! Very clean and very comfy. Definitely worth your money. 10/10. Overall great experience.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The room with in horrible state, not clean, furniture was horrible to include the bed. The door lock was not working properly. Worst experience I’ve ever had!
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
I liked the pool, I did not like the pull out couch was broke, the micro broken, the drawers broken, room unclean.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Jun 2021

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Mayra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay go somewhere else
The hotel is run down and outdated and the service is horrible the front desk attendant kept making faces when guests went up like it bothered her to be working. Worst hotel stay of my life
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
I was disappointed that there was no coffee maker in the room. We only had two towels in the room. The room had a strange smell and a lot of small flying bugs in the bathroom. We were sad that there was no breakfast and the pool was closed when other hotels already had the pool opened and free COVID- safe breakfast. This hotel also has no free cancellations... so be sure your plans do t change. Ours did and we ended up staying there anyways. But the safe where very friendly and the cleaning lady we ran into was very kind with a very sweet smile. They are also very honest, we left our iPad and received a call immediately.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel is still enforcing COVID measures. My wife and kids like to enjoy the swimming pool but they are closing it 2 hours early and jacuzzi does not work. Free breakfast is another thing we look for in a place to stay, they are serving a bean with cheese burrito with cookies and a bottle of water in a paper bag. Disappointed.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great price BUT very unkept our room had mold in the restroom, carpet was so dirty our feet got stained. Overall bad experience and this place is located in a good area unfortunately it’s been let down.
Stayed 1 night in Jun 2021

8/10 Good

Ovidio

Liked: Staff & service
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I loved the overall security of the area. After 10PM you can only come and go one way. What we were dissatisfied with was there was so much cosmetically that needs to be addressed (cracks in the walls, tape and bedding needs to be fixed. The pull out bed had holes in the mattress, the springs that were supposed to hold the mattress up were broken so our son had to sleep on the floor, there was small sugar ants in the restroom. Over all the customer service was great.
Stayed 1 night in Jun 2021

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Celia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is old and not the best conditions. They have lobby furniture with tape, room doors security are questionable, my mattress in sofa bed was torn, carpets are old and hotel has glade plug ins to hide the old mildew smell. The hotel does not serve breakfast as listed under properties amenities. Idk where I can post pic but definitely a disappointment of a hotel, the staff was friendly and they do try to keep hotel clean.
Stayed 1 night in Jun 2021

2/10 Terrible

Silvia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The hotel was supposedly a smoke free suite, but once we got to our room it smelled so much like smoke. The room temperature felt so humid and the bathroom floor was so so sticky. The furniture is so old.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ok
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like ANYTHING! The pillows were filthy. Electrical was unsafe. No smoke alarm. Rooms were beat up bad. Toilet clogged. No blanket in room or on bed. The pictures on Expedia were Definitely not what was on site. A gross misrepresentation. I’ve filed a complaint for a reimbursement.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that it was close to the airport, downtown, and other go to places. I didn't like the conditions of the restroom. The shower head sprayed water everywhere even to the outside of the tube. The tube looked yellow from where its either too old or not cleaned properly. The toilet paper holder was broken so it had to be put on the floor or the toilet where its clearly not sanitary.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, they offer for breakfast water and coffee, is not a 3.5 stars hotel...
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs major updates. Rooms are outdated
Stayed 2 nights in May 2021

6/10 Okay

jorge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wyndham should stop letting "motel like" facilities use their name. I usually book with Wyndham directly for the rewards but i am very disappointed that I paid nearly 200.00 for a room I wouldnt spent 100 on. Floors were horribly stained with food and iron marks. I dont even remember seeing an iron. The bed felt as if there were crumbs in it. I was highly disappointed for the price.
Stayed 1 night in May 2021

2/10 Terrible

Emari

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It's location makes it easy access in and out of area, but back exit is locked off. Major face lift and remodel is needed for place. Place is set up as motel facing to inner courtyard and not hotel.
Stayed 1 night in May 2021