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Reviews of Homewood Suites by Hilton San Antonio Northwest

3 out of 5
Homewood Suites by Hilton San Antonio Northwest
4323 Spectrum One, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brady

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice; the room was huge. Great value.
Stayed 2 nights in Apr 2024

2/10 Terrible

Keren

Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately we did not enjoy our stay, beds are very uncomfortable you can feel the springs on the bed, mattress on sofa is even worse. This double beds are the worst, no way 2 adults can sleep comfortably, they are too small. They texted me asking if I need anything I explained the issues and did nothing. I do not recommend

4/10 Poor

Roberto

Travelled with family
After having stayed in a Homewood Suites in Houston, this property was very disappointing. It is an older property and the rooms are showing their age. The extra blankets in the room were covered in hair balls, and the bathroom was over all a mess
Stayed 3 nights in Mar 2024

8/10 Good

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Was ok for the value.
Stayed 3 nights in Feb 2024

10/10 Excellent

KIMBERLY Y

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gwendolym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will reserve our reservation here if ever in the San Antonio's area. We were hear for Grandson Air force graduation. Enjoyed our stay.
Stayed 2 nights in Mar 2024

8/10 Good

Aaron, University Place

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and bedroom separate,your own kitchen
Stayed 2 nights in Mar 2024
Response from Brenna on 16 Mar 2024
Thank you for staying with us. We appreciate the kind review and hope you visit us again.

10/10 Excellent

Alejandro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel with our young one often and Homewood Suites are perfect for a small family. The full kitchen, living room area and bedroom is like a small apartment. Plenty of space for all of us. The area is great if your planning on doing some shopping on I-10 to La Cantera area. Very nice area and convenient for I-10 and 410.
Stayed 2 nights in Feb 2024
Response from Brenna on 9 Mar 2024
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.

6/10 Okay

Joshua

Travelled with family, Travelled with family and small children
Currently under renovations.
Stayed 1 night in Feb 2024
Response from Brenna on 22 Feb 2024
Thank you for staying with us. We appreciate your feedback and are sorry you were unhappy with your stay. Thank you for letting us know.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Feb 2024
Response from Brenna on 21 Feb 2024
Thank you for staying with us. We are thrilled to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Brenna on 21 Feb 2024
Thank you for staying with us. We appreciate the kind review and look forward to your next visit with us.

10/10 Excellent

Sassy

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vehicle was broke into the last night we were here.
Stayed 3 nights in Feb 2024
Response from Brenna on 21 Feb 2024
Thank you for staying with us. Im very sorry that happened to you. We are glad you enjoyed your stay otherwise and hope you visit us again.

10/10 Excellent

Guillermo, Alisia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel and I loved it. Its clean, the breakfast is very good. I love the atmosphere
Stayed 2 nights in Feb 2024
Response from Brenna on 16 Feb 2024
Thank you for staying with us. We appreciate your feedback and are thrilled to hear you enjoyed your stay a second time. We hope to see you again soon!

8/10 Good

ROSEMARIE

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Brenna on 9 Feb 2024
Thank you for staying with us. We appreciate your feedback and look forward to your next visit with us.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenna on 9 Feb 2024
Thank you for staying with us. We appreciate the kind review and look forward to seeing you again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenna on 9 Feb 2024
Thank you for staying with us. We appreciate the kind review and look forward to seeing you again.

6/10 Okay

Jennifer

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenna on 11 Jan 2024
Thank you for staying with us. We are sorry you were unhappy with your stay. Thank you for letting us know.

6/10 Okay

MOISES

Travelled with family
Liked: Property conditions & facilities, room comfort
New year’s stay
Building is excellent, but the housekeeping didn’t clean our room for the second day stay, we had to request clean towels and new toilet paper, no coffee, sugar etc
Stayed 2 nights in Dec 2023
Response from Brenna on 4 Jan 2024
Thank you for staying with us. We are sorry you were unhappy with your stay. We will look into the items mentioned. Thank you for letting us know.

2/10 Terrible

Julie

Stayed 3 nights in Dec 2023
Response from Brenna on 4 Jan 2024
Thank you for staying with us. We are sorry you were unhappy with your stay. Thank you for letting us know.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Brenna on 4 Jan 2024
Thank you for staying with us. We appreciate the review and hope you visit us again soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brenna on 4 Jan 2024
Thank you for staying with us. We appreciate the review and hope you visit us again soon.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable stay.
Stayed 2 nights in Oct 2023
Response from Patricia on 5 Dec 2023
Thank you for your feedback, We appreciate your patronage and the opportunity to serve you,

10/10 Excellent

Quenton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday
The trip was for my daughter’s birthday and there were seven of us in a two bedroom suite. It was very spacious and the kitchen was a plus with teenagers.
Stayed 2 nights in Dec 2023
Response from Patricia on 5 Dec 2023
Happy birthday!! Thank you for choosing to spend this special day at our hotel. We hope you come back to see us.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patricia on 5 Dec 2023
Thank you for your response, Roberto. I'm happy you enjoyed your stay, and we hope you return in the future.

10/10 Excellent

Roberto de los

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Nov 2023
Response from Brenna on 30 Nov 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again.

10/10 Excellent

Chasity

Stayed 3 nights in Nov 2023
Response from Brenna on 24 Nov 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

10/10 Excellent

Salvador

Stayed 2 nights in Nov 2023
Response from Brenna on 30 Nov 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again.

10/10 Excellent

Donald

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay if you're from out of town and need to arrive the day before an early morning appointment at the nearby medical complex.
Stayed 1 night in Oct 2023
Response from Brenna on 13 Oct 2023
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.

10/10 Excellent

Arvind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brenna on 12 Oct 2023
Thank you for staying with us. We appreciate the review and hope you visit us again soon.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brenna on 25 Sept 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

6/10 Okay

Kateryna

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
When we came in we didn’t even have a shampoo in the room and we saw hair on the floor in the bathroom. Looked like no one cleaned there((( The hotel itself is really old.
Stayed 2 nights in Sep 2023
Response from Brenna on 25 Sept 2023
Thank you for staying with us. We are sorry you were unhappy with your stay and we will look into the items mentioned. Thank you for letting us know.

10/10 Excellent

Grace, El Cajon

Stayed 10 nights in Sep 2023
Response from Brenna on 12 Oct 2023
Thank you for staying with us. We appreciate the review and hope you visit us again soon.

8/10 Good

Bobbie

Liked: Cleanliness, property conditions & facilities
No waffle maker??? Serious??? Waffle makers are a must if the kiddos are to be happy. I also was charged a large deposit upon check-in, even though room was pre-paid and have not recieved it back. Front desk said i would recieve it as soon as I checked out. 4 days later i have not recieved it. Room was very comfortable and quite.
Stayed 1 night in Sep 2023
Response from Brenna on 12 Sept 2023
Thank you for staying with us. We appreciate the review. We will be bringing the waffle makers back; we did not have them during the summer as it was causing too much congestion. The holds on credit cards can take anywhere from the next day up to 10 business days to process back, depending on the financial institution. We hope you visit us again.

10/10 Excellent

Jerry L, Pearland

Travelled with family
Liked: Amenities
Great staff and accommodations…A bit aging but overall a good stay
Stayed 1 night in Sep 2023
Response from Brenna on 15 Sept 2023
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Super close to shopping centers and six flags
Stayed 1 night in Sep 2023
Response from Patricia on 4 Sept 2023
Thank you for your feedback! We hope you will visit us again soon!PatriciaGeneral Manager

8/10 Good

Luis, Brownsville

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Brenna on 11 Sept 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Brenna on 2 Sept 2023
Thank you for staying with us. We are sorry you were unhappy with your stay. Please reach out to us so we can better understand the issues you dealt with. Thank you.

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Excellent service, breakfast was pretty good, and the room itself was comfortable-especially the beds. The a c worked very well inside our room (105 tempurature that day). However, within the lobby and the 2nd floor hallway it was very warm.
Stayed 1 night in Aug 2023
Response from Brenna on 21 Aug 2023
Thank you for staying with us. We appreciate the review and are sorry you were not happy. We will look into the items mentioned. Thank you for letting us know.

4/10 Poor

Gloria

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They didnt clean up the room until the 5th day. My room wasnt cleaned on the four nights we stayed. They said yo tell them, but they said it was complimentary. So, I have to clean up My room. Better go to a rental.
Stayed 4 nights in Aug 2023
Response from Brenna on 21 Aug 2023
Thank you for staying with us. We appreciate the review and are sorry you were not happy. We will look into the items mentioned. Thank you for letting us know.

10/10 Excellent

Vanessa

Stayed 2 nights in Aug 2023
Response from Brenna on 21 Aug 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

10/10 Excellent

ROSEMARY

Stayed 3 nights in Aug 2023
Response from Brenna on 10 Aug 2023
Thank you for staying with us. We appreciate the feedback and hope you visit us again soon.

10/10 Excellent

Itzariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Brenna on 5 Aug 2023
Thank you for staying with us. We appreciate the review and look forward to your next visit with us.

10/10 Excellent

Omar

Travelled with family
Liked: Amenities
Polite and friendly
Stayed 1 night in Jul 2023
Response from Brenna on 5 Aug 2023
Thank you for staying with us. We appreciate the review and look forward to your next visit with us.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Brenna on 5 Aug 2023
Thank you for staying with us. We appreciate the review and look forward to your next visit with us.

10/10 Excellent

Guillermo

Stayed 1 night in Jul 2023
Response from Brenna on 28 Jul 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

10/10 Excellent

Theresa

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Brenna on 21 Jul 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

10/10 Excellent

Starchild

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
This is were our family stay when we go to San Antonio. The location is very convenient to all events less then 15 minutes away. Love the idea that its a home away from home. Staff was very polite, helpful and friendly.
Stayed 3 nights in Jul 2023
Response from Brenna on 19 Jul 2023
Thank you for staying with us. We are thrilled that you enjoyed your stay. We look forward to your next visit with us.

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful throughout the stay. For the most part it was quiet and i would definitely stay here again.
Stayed 3 nights in Jul 2023
Response from Brenna on 18 Jul 2023
Thank you for staying with us. We appreciate the kind review and hope you visit us again soon.

6/10 Okay

Hilda

Liked: Staff & service, room comfort
Great check- in cery friendly but when we got to room it was a non smoking room but it smelled like cigarettes everywhere.....like someone tried to clean over the smell but the cigarette smell had penetrated everywhere.
Stayed 1 night in Jul 2023
Response from Brenna on 18 Jul 2023
Thank you for staying with us. We are sorry you were unhappy with your room. We will look into the item mentioned. Thank you for letting us know.