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"The room floors (carpet and tiles) were dirty. You can tell it hasn’t been mopped or vacuumed consistently. There was sewer smell inside the bathroom. Even when the air conditioning was turned on, you’ll be welcomed by entering the room with a musty smell, not sure if it was from the vent. Upon check out, I was told that there was a missing face towel and would be charged for it. I asked them to recheck because I am not interested in keeping any of their old, used, and smelly towels. The person checking said everything was accounted for. The hotel needs maintenance."

"Outstanding staff and accomodations"

"The room we had was excellent. The only thing is the presence of monkeys was not disclosed on the booking site and i am scared of animals. So all the time i was thinking of themonkeys would come out in our Casitas veranda or on our way in and out. Otherwise our stay was very good and food are tasty."

"The pool is spectacular. I don't swim, but if I did, I would show off pictures of me in the pool. There is also a rooftop pool that I didn't get around to checking out."

"Our family enjoyed our stay at Whiterock. The kids used the water theme park and slides. The 3 villas we rented were clean but could see outdated bathrooms. Not a lot of resort guests, so it felt exclusive for our family. Overall, we had a great time."

"Comfortable and clean bed. Spacious room. Nice breakfast buffet. Staff are nice."

"I checked in , was shown 3 rooms that were out of the dark ages . Old , dilapidated , no window in one . The Hotel ? ( boarding establishment ) was run down , unwelcoming and absolutely not as described . I checked out and not stay there more than one hour . The Hotel said that they would reimburse me in total through you the booking agent I hope this happens . Please review this hotel and do not mislead other customers . The pool was murky , dirty water , the sea view was restricted . Shabby . "

"The hotel looked run down"

"very goof"