Bungalow, Shared Bathroom (Fale with Fan)
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Reviews of Bayview Resort

3 out of 5
Bayview Resort
Sale'aula Lava Field, Apia, Savaii Island, Sale'aula

Reviews

6.6
Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 3 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

6.2/10

Cleanliness

8.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

LM, Townsville Queensland

Disliked: Cleanliness, property conditions & facilities
Nice hotel near the beach is the only thing that is good. Inexperience staff with minimum English. Not happy with the lack of responsibility taken when checking in. Need to update their policies re-check in.
Stayed 3 nights in May 2018

8/10 Good

Dell, Wollongong, Australia

Liked: Staff & service, room comfort
Beautiful and cosy
Such lovely staff/family. Always made you feel welcome and comfortable. The traditional feeling of Samoa was evident without staying in a Faile. The best spot for relaxation, and to swim or kayaks with turtles. I'll cherish my time here, thanks to Anna and her family.
Stayed 6 nights in Sep 2017

6/10 Okay

Laurent, Auckland

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location, not so good accomodation
For starters, everywhere in Samoa you overpay accommodation for what it provides. As this is also true for Bayview, it still is way cheaper compared to other 'resorts' in the same area. That being said, you don't get what you pay for. The bungalows are old and not well maintained, don't try the cocktails at the bar or the restaurant. The 'beach' is not really a beach, just white sand in between the bungalows, the lava pool is not accessible and the bay isn't great for swimming. Breakfast was pretty good and the views from the decks are nice, location is great as it is close to other nice beaches and Lava fields. I would come here again just to sleep and have breakfast as it was cheaper than alternatives but would actually prefer a fale on a nice beach compared to these bungalows.
Stayed 3 nights in Sep 2017

6/10 Okay

Victor , Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very basic accommodation, no beach.
Friendly staff, clean beds, but rather run down. AC ok but no hot water.

8/10 Good

Deborah , Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The loveliest people we've ever met
Our holiday at Bayview resort was magical. The location is beautiful, the weather was fantastic but it was the absolutely amazing staff who made our recent nine night stay a truly unique and memorable time. We enjoyed every moment and will return again next year. If you're looking for impersonal and polished Bayview might not be for you, but if you want a real experience with the most generous and genuine people in the world - then we can't recommend Bayview highly enough.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Need to be renovated
Rooms have to rebuilt completly. Grass is growing up in the sink. no hotwater in all rooms. no remote control for the AC. You have to ask the staff to swich on the AC. No activities. They just propose 3 Kayaks with 2 paddles and one of them sink. No wifi. No fresh water pool.

10/10 Excellent

Seuga, Otaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real bay view at this hotel in Saleaula Savaii
We arrived late and checked in. Fortunately, there were others who also arrived to check into their rooms. Rooms were spacious and had all the amenities and necessities. It was nice to have a verandah where we could sit and enjoy the scenery.
Response from General Manager on 5 Aug 2016
Talofa Seuga Thank you for your feedback. All the best. Management.

4/10 Poor

Lesley, Surrey, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
I was so unimpressed that I didn’t stay!
Perhaps it is unfair to review Bayview as I didn’t stay there but it looked so awful when I checked in that I had to find somewhere else, even though I had already booked and paid. The room didn’t look anything like as nice as the photos on the website. It must have been bad to make me find somewhere else and pay a second time (and more per night to have more comfort). The room (a standard air-con bungalow) and bathroom were basic and backpacker’ish, didn’t seem all that clean and there was no hot water. The black hair on the bar of soap in the bathroom clinched the decision for me. Also, there was no wi-fi although this was supposed to be available according to the information I was given when I booked (I knew it wasn’t free though).
Talofa Leslie Thank you for your feedback. There is no excuse for what you have experienced upon your arrival and i apologise for causing you discomfort. I assure you that we have been back on top of things again starting from maintenance work, hiring more staff, hired another Manager who started in March as the one we had has taken up a Hospitality Course for 6 months starting in January before you arrived. All the best in your future travels. Sesilia.

8/10 Good

Verified traveller

Liked: Staff & service
Response from General Manager on 5 Aug 2016
Thanks for your feedback. Safe travels.

8/10 Good

Will, American Samoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Kayaking
In the middle of a lava field, stands an oasis called Bayview Resort. Fairly new, and continuing to expand (March 2015) but that does not take away from a great place to have fun and relax. A surprise when you step in the waters of the lagoon awaits you. A chill from the cold water will shock you at first, but as soon as you go deeper, the water becomes warm. Top half cold, bottom half warm, adjust your stance to your desire. Free kayaking. Was told that we could see an occasional turtle, but we didn't see one. Across the lagoon is another strip of land that was recommended for a visit, but we didn't have a chance to do that visit either. Next time for sure.
Response from Sesilia on 14 Apr 2016
Talofa Will Thank you for your feedback. We try and do our best to bring satisfaction to our guests. Our property is 100% locally owned and we are slowly doing renovations with what we can afford due to the lack of tourists to our island. Thanks for sharing your experience and maybe a rich Chinaman will come one day and offer partnership then we'll have a 5 star resort on Savaii island. All the best to your future travels.

8/10 Good

Dan, Auckland, NZ

Liked: Staff & service
Great stay due to exceptional staff
Positives: Genuine staff, great location Negative: Undercooked chicken although not charged, Mattress instead of single bed, Short water outages Honestly the staff (especially Janice) made up for where it lacked, and I would stay again
Response from Sesilia on 15 Apr 2016
Talofa Dan Thank you for your feedback. I can honestly say that we've had water problems since we started and its really upsetting not just for you but for me too. We've now sorted that part out and thank goodness, we haven't had any water complaints since we found the problem. The pool table, gee, i totally agree with you after viewing it and i tore out the bits and pieces of tapes that the staff used to repair the material as our 4 grandchildren aged 2-6 with their friends of same age are addicted to playing pool...now you'll see the marble on the table until we can get the material in from the main island,. i don't know whether to fix it or leave it as is with these little ones around. I'm glad that our staff showed you the friendly samoan hospitality that is our pride and thank you for wanting to stay again at our resort in your future travels. All the best. Sesilia.

6/10 Okay

Jan, New Zealand

Liked: Cleanliness, staff & service, room comfort
accomodation ok, but empty
We have spent 4 nights at Bayview Resort. Staff was very friendly, they helped us with everything. The problem was that it was just us there and maybe 2 other units were occupied. It was mid August. The atmosphere was not there for this reason. The bay is ok, nice swimming, very easy to see turtles. Not that good for small kids as there is basically no beach, you go directly to the water. For this reason we were going to Manase beach, 5 mins drive by car, taxi will cost you 10 Tala one way - no problem at all.
Talofa Jan Thanks for your feedback. Savaii island is still an unknown jewel to many tourists. Most of our guests only found out about Savaii when they're in Apia so more marketing is needed to put our beautiful island out there for future visitors. Safe travels.