8/10 Good
Ian
27 Jan 2024
Liked: Cleanliness, amenities, property conditions & facilities
This is a very good hotel. But not as good as it should be. Many details were never explained to me when I checked in. For example: there was supposed to be a welcome drink/meeting the following morning, this was not mentioned to me. I found out days later and it would have been very helpful to me if I had known about it. As a result, several things were a mystery to me: The restaurants - I showed up at the downstairs restaurant for their buffet dinner on Saturday evening. I was told all the tables were reserved and there was no table for me. Someone else had earlier told me that reservations were not required, so I just showed up. This also happened two days later. I also wondered about towels - I had a green towel but I noticed most people had blue towels. As a result I was afraid to use the main pool and bar area because I didn't see any green towels. I went to ask about it and was told the green towel was actually a higher class and I could go anywhere. Who knew? Certainly I was never told and felt banished to the distant 600 block pool area. So...many, many strange details and lack of communications.. Perhaps a language barrier? Great hotel, not so great management I would say. Several waiting staff were also less than friendly or helpful. This hotel does the have the best location on the beach. The town area is somewhat sketchy, especially at night. Many aggressive sellers of all commodities.
Ian
Stayed 5 nights in Jan 2024
