Outdoor pool, pool umbrellas, pool loungers
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Reviews of Akoya Hotel & Spa

5 out of 5
Akoya Hotel & Spa
6 impasse des Goélands, La Saline Les Bains, Saint-Paul

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 222 reviews" "
Rating 8 - Good. 94 out of 222 reviews" "
Rating 6 - Okay. 37 out of 222 reviews" "
Rating 4 - Poor. 16 out of 222 reviews" "
Rating 2 - Terrible. 5 out of 222 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca Leigh, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel in a quiet location, 2 minutes from the beach, friendly staff, on-site spa with great services... It's a little piece of heaven. The only thing I could see that might turn people off is the staff don't all speak English fluently, but as a French speaker myself, I found them to be very considerate and lovely. Definitely worth the price!
Stayed 6 nights in Apr 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, restaurant below the expected level from a five star
Stayed 1 night in Nov 2019
Response from akoya on 3 Jan 2020
bonjour, nous vous remercions d'avoir séjourné parmi nous et d'avoir apprécié la beauté de notre établissement. cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Oct 2019
Response from akoya hotel on 23 Oct 2019
Bonjour, Toute l'équipe vous remercie d'avoir choisi notre établissement pour votre séjour. Nous serons ravis de vous accueillir lors d'un prochain séjour. cordialement

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice
Easy to go to beach. Good snookering experience.
Stayed 1 night in Feb 2019
Response from Akoya Hotel & Spa Team on 15 Feb 2019
Good day, Thank you for your comments. We hope to have the pleasure to welcome you again in our property. Best regards,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We spent our honey moon at this hotel and stayed for 3 nights. Definitely not a 5 star hotel. Upon our arrival no drinks or welcome cocktails were served to us while waiting for our room. We only had 2 free disposable coffee pods during our stay. Extra charge otherwise. The pillows in the room were filled with cotton balls, they were just so flat. The bed mattress was just okay but it felt like 2 twin beds next to each other. The patio outside the bedroom was dirty with bird poops and ants running. The view was beautiful, the property was well kept. The amenities were lacking and the main swimming pool is pretty shallow. The staff doesn’t speak English very well for a 5 star hotel. Worst part is the poor management. The manager was confrontational and accusatory when we told her that the cleaning staff disposed our hiking shoes that were kept in a bag next to the small garbage in our room. No compensation nor apologies were offerred even though the cleaning staff confirmed their mistake. Restaurant was also not clean with birds flying above the main buffet. Stay away!
Stayed 3 nights in Nov 2018
Response from Akoya Hotel & Spa Team on 25 Feb 2019
Good day, We are sorry to hear you faced some issues during your stay and that the former GM didn't take the appropriate actions. Despite our investigations, we, unfortunately, haven't found your hiking shoes and we are really sorry for that. We sincerely hope that we'll have another opportunity to welcome you again in our hotel and we'll upgrade you in one of our beautiful seaview rooms. We are looking forward in welcoming you again at Akoya Hotel..

6/10 Okay

RIAZ

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019
Response from Akoya Hotel & Spa Team on 14 Feb 2019
Hi, We hope to have the pleasure to welcome you back soon at Akoya. Best regards,

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from L'Equipe de Akoya Hotel & Spa on 6 Jan 2019
Bonjour, Nous espérons avoir le plaisir de vous accueillir, de nouveau, à notre établissement. Cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is new and nice, more a 4 star then a 5. Bedroom and common areas are clean and quite recent. Its next to the beach but not connected. Staff is not nice st all and barely undestands English, as everyone else on the island. Location is close to the more animated area of the island
Stayed 3 nights in Aug 2018
Response from AKoya Hotel & Spa on 20 Aug 2018
Good day, Many thanks for your comments. Since it's a French territory, the inhabitants are used to speak French.

8/10 Good

VERONIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end at Akoya
The room is spacious. Missing a shower wall in the bathroom. A beautiful garden and swimming pool with a nice view of thé sea.
Stayed 1 night in Jun 2018
Response from Akoya Hotel & Spa Team on 5 Jul 2018
Good day, Many thanks for your comments. We are looking forward to welcome you, again, at Akoya Hotel & Spa. Best regards,

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel, excellent location
We were received very well by an excellent reception team. Unfortunately we had to wait a while before being checked in. The hotel did provide a cold cinnamon drink and a towel during the wait. The room was very clean with some of the amenities. There was no soap bars in the bathroom and no milk in the room. Unfortunately there were signs of mold and water damage in the room (see pictures). This we do not expect from a "five" star hotel you pay $200/night for. However the staff was friendly and helpful and even refused to take a tip.
Stayed 1 night in Jun 2018
Response from Akoya Hotel & Spa Team on 31 Jul 2018
Good day, Apologies for this late reply. We thank you for your comments which will help us to rectify the mishaps in your room. We hope to have the pleasure to welcome you again at Akoya Hotel & Spa. Best regards,

10/10 Excellent

wael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018
Response from Akoya Hotel & Spa Team on 13 Mar 2018
Good day, Thanks for your stay at Akoya Hotel & Spa. We hope to have the pleasure to welcome you again at our property. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
bad service
Service not good
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good but clearly not 5 stars
this hotel is good but far from a five star hotel. there is an obvious shortage of personnel. the place is good and the restaurants around the lagoon are amazing.
Stayed 3 nights in Oct 2017

10/10 Excellent

Alexander, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to beach
I visited the hotel in January and was extremely lucky with the weather. I had 6 days of predominantly blue skies and very good temperatures. Whilst the prime reason behind my trip was business the hotel afforded me a very comfortable base.
Sea view from room

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to wind down
We stayed for three days. The hotel is almost brand-new (at least it seemed); all VERY well maintained. Beautiful pool. Very rich breakfast (charged extra @€30 per person - even though initially booked otherwise :-(). Very professional and friendly staff. The only downside - not a big deal though: the beach is only a walk across the street, not directly next to the hotel.

6/10 Okay

Samia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Chambre bien mais mal insonorisée
Chambre vue lagon en bas, très mal insonorisée, j’ai très mal dormi. Le lit est très inconfortable également, cela m’a donné un mal de dos…
Stayed 2 nights in Oct 2023

4/10 Poor

Elodie

Disliked: Staff & service
Pas au niveau d’un 5 étoiles
L’hôtel est agréable et le personnel gentil mais pas du tout au niveau d’un 5 étoiles et du prix demandé. Pas de service de bagage, Tenues défraîchies, boissons chaudes à la simple machine pour un petit dej à 25€, etc… il y a un gros décalage entre les prix et la prestation fournie. Nous sommes déçus.
Stayed 1 night in May 2023

2/10 Terrible

Bernadette

Stayed 2 nights in Mar 2023

10/10 Excellent

Prisca

2/10 Terrible

Sabrina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aucun l'hôtel était salle Ma chambre n'était pas propre Le personnel refusait de me servir Je ne reviendrais plus jamais Pire hôtel de ma vie
Stayed 1 night in Nov 2022

8/10 Good

Alexandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
environnement et situation exceptionnelle. service perfectibles mais équipements très bons.
Stayed 3 nights in Nov 2022

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

mahraz

Stayed 3 nights in Nov 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great, but not 5 star
the Akoya hotel is a great hotel, the pool is amazing, the view is incredible, the rooms are good, the location is super handy to walk to restaurants and the beach. But let's not kid ourselves, it is not a 5 star hotel, price quality ratio is not the greatest. Now, don't get me wrong we had a good stay, but lamps in the room and in the common areas are not working, walls are worn out and cracking ... not the type of things that should happen in a 5 star, but totally acceptable for a 3 or 4. all in all, you are paying for the pool and the view, which is OK if you have time to enjoy it
Stayed 5 nights in Nov 2022

8/10 Good

florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien mais peut être amelioré
on y a fêté un anniverssaire, l'hôtel a eu des petites attentions qui nous ont vraiment fait très plaisir. tout le personnel est chaleureux, la piscine avec vue sur le lagon est superbe(en prime nous avons eu des baleines juste devant l'hôtel) le couloir de nage chauffé était appréciable car il ne faisait pas très beau malheureusement, le petit dejeuner est bon et complet mais un peu cher, il manque des activités comme un billard ou autre, la chambre est correcte + et propre, le spa était chouette(sauna et jacuzzi) l'hôtel est propre et fleuri. il nous a juste manqué un peu de prestige par rapport au fait que ça soit un 5 étoiles mais on a passé un excellent séjour.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

cedric

Stayed 1 night in Aug 2022

10/10 Excellent

Jean francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait !
Hotel situé à 100 mètre de la plage - Chambre spacieuse et très propre - Petit déjeuner buffet très correct - Personnel avenant et sympathique
Stayed 2 nights in Aug 2022

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Nuitées en couple dans le cadre d'un anniversaire de mariage. Accueil en chambre avec 2 coupes de champagnes et lit décoré, du plus bel effet, merci l'Akoya. Seul petit bémol, la qualité des cocktails sans alcool, plus que moyen comparé à d'autres établissement dans la zone...
Stayed 2 nights in Aug 2022

10/10 Excellent

Léa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

HUBERT

Stayed 2 nights in Jul 2022

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

MICHEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ras
Stayed 1 night in Jun 2022

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour mitigé
Le séjour s’est mal commencé car la salle de bain n’avait pas de porte et après une douche, cette dernière était inondée. Puis on m’a proposé une autre chambre qui était dans le standard du prix de la location. Au niveau restauration au bar, pas de tapas le soir, ce n’est pas normal Heureusement que le personnel est très accueillant et serviable tant au niveau de l’accueil qu’au niveau des restaurants
Stayed 3 nights in May 2022

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cadre magnifique, chambres propres et bien fournies. Prestation de luxe sans excès ni prétention. Personnel très aimable et d’une gentillesse sincère. Nous retournerons sans problème.
Stayed 7 nights in May 2022

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amelioration du service ces 3 dernières années. personnel jeune et sympa, rien a redire! nuit dans une suite avec piscine avec tarif incomparable (rarissime sur hotels.com) NB: vie mer partielle > non aucune vue mer donc tres bon rapport qualité -prix… a reevaluer avec le tarif « habituel »
Stayed 1 night in Mar 2022

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Marine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon séjour à l’hôtel Akoya!
Stayed 1 night in Feb 2022

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Karolle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Jorya, Guest Manager on 6 Aug 2021
Chère Madame, Nous vous remercions de nous avoir partagé votre expérience et espérons avoir le plaisir de vous accueillir à nouveau prochainement pour un séjour dans l'Ouest de l'île. Bien cordialement,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
il n'y a pas assez de personnel pour un 5 étoiles,
Le séjour a été très bien. Pour un 5 étoiles, il n'y avait pas de peignoir, ni même un stylo et un carnet, pour noter ; et la sdb était correcte mais sans plus. Par ailleurs, nous avons attendu 2h entre l'entrée et le plat au restaurant : nous n'avons donc pas pris de dessert, de peur d'attendre encore autant. Le prix des repas est très supérieur à la moyenne par contre.
Stayed 1 night in Jul 2021
Response from Jorya, Guest Manager on 5 Aug 2021
Chère Madame, Cher Monsieur, Toute l'équipe de Akoya, qui s'efforce au quotidien de vous satisfaire, vous remercie de nous partager votre expérience réussie ! Dans le respect de notre protocole sanitaire, certains accessoires ont effectivement été enlevés de la chambre mais restent disponibles sur demande. Nous regrettons que vous n'en ayez pas informé(e) la réception afin que l'on puisse vous en apporter. Aussi, veuillez-nous excuser sincèrement pour l'attente dont vous avez fais les frais lors de votre moment passé au restaurant. L'équipe, tout juste formée suite à la réouverture de l'hôtel, est encore à la recherche de ses marques dans un souci d'amélioration permanente. Nous serions ravis de vous accueillir à nouveau pour un prochain séjour d'exception. Bien cordialement,

6/10 Okay

Morad

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

JEAN RICHEL

Disliked: Staff & service
Stayed 2 nights in Jul 2021
Response from Jorya, Guest Manager on 5 Aug 2021
Cher Monsieur Jean Richel, Nous vous remercions d'avoir pris le temps de laisser une note sur notre page. Afin de nous permettre de progresser chaque jour davantage, il nous serait intéressant de comprendre quelles ont été les raisons qui ont nui à la pleine satisfaction de votre séjour. Je vous invite à reprendre contact auprès de notre direction à l'adresse suivante : direction@akoya-hotel.com. Bien cordialement,

6/10 Okay

Laëtitia

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Grand espace vert. (nature). Pour Restauration prix excessive.contre a revoir les prix pour les locaux, ne pas attendre que quand il n'y a pas de touristes (crise sanitaire) et prendre les locaux pour des bouches trou
Stayed 1 night in Feb 2021

8/10 Good

Arnaud

Liked: Cleanliness
CINQ ETOILES ?????
SEJOUR CONVENABLE MAIS DIFFICILE DE CROIRE QUE L ON SE TROUVE DANS UN HOTEL 5 ETOLILES !
Stayed 1 night in Oct 2020

6/10 Okay

Gaëlle

Liked: Cleanliness
Un peu déçue pour un 5 etoiles. Manque des transats au niveau de la piscine dommage quela piscine n etait pas chauffée. La 2eme piscine plus petite mais chauffée a été plus appréciée. La vue est splendide
Stayed 1 night in Oct 2020

2/10 Terrible

Louis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pas un 5 étoiles du doit ! Un trois grand max !!!!
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020