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"Excellent customer service. Extremely helpful and kind."

"Superb! I had a brief lay over in Cairo…. My only regret is that I wasn’t able to stay longer! Impressive service. The staff truly went above and beyond. I have stayed at many five star hotels, this is by far the best!! I will be back soon! "

"The follow up from the customer service to make sure you enjoy your stay."

"Very good "

"Great staff service, always offering help and looking out for you. Good tour options and guides. Excellent breakfast and greetings to Ibrahim and the rest of the employees. "

"Beautiful excellent services great staff "

"I have been to great hotels all around the world but this one stands out. First, it is beautifully decorated and designed. Second, the service is better than any I have seen in 10 countries. The bed and pillows are the most comfortable gift at the end of a tiring day of sight seeing. The bathroom is elegant and beautiful. Even the toilet has a water jet. The cleaning staff cleans twice a day and are so considerate. There 9 restaurants and lounges in the hotel and all are wonderful. We chose to eat exclusively at the hotel. Security is very tight and one feels very safe there. The sashimi was incredibly fresh and the fusion dishes of Bullona restaurant was delicious. The prices are expensive but in comparison to New York and Miami or Europe, it is much cheaper. All in all, it was one of the finest stays I have had, and I have been to 5 star hotels in Dubai, Paris, Rome, New York, Venice. This is truly a memorable hotel."

"Very good "

"This is the best hotel I’ve ever stayed in Cairo. The staff ia incredibly friendly and helpful, the rooms are big, nice and clean. The breakfast was great. I would like to know what the smell around the hotel is because it smells delicious. The bakery downstairs at the lobby is also really good. The view from the pool area is also very good. I would definitely come back and recommend this hotel 100%. I would just like to clarify that when it says that the spa is included it means the use of the jacuzzi. "