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Reviews of Hilton Sacramento Arden West

3.5 out of 5
Hilton Sacramento Arden West
2200 Harvard St, Sacramento, CA

Reviews

7.6

Good

Rating 10 - Excellent. 386 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 85 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dated
Stayed 1 night in Apr 2024
Response from JM on 8 Apr 2024
Hello Brad. Thank you for taking the time to share your feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Terene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Mar 2024
Response from JM on 14 Mar 2024
Hello Terene. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Keila

Stayed 1 night in Mar 2024
Response from JM on 1 Apr 2024
Hello Keila. We’re thrilled that you were satisfied with your stay! We hope to have you again in the near future!

6/10 Okay

Kevin

Stayed 1 night in Mar 2024
Response from JM on 13 Mar 2024
Hello Kevin. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

2/10 Terrible

Fabian

Stayed 1 night in Mar 2024
Response from JM on 1 Apr 2024
Hello Fabian. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

6/10 Okay

Enrique

Business traveller
Liked: Staff & service
The property is showing its age. The room clean, but a bit run down.
Stayed 2 nights in Feb 2024
Response from JM on 27 Feb 2024
Hello Enrique. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Dawn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Ugly suburban hotel that overcharges for food and parking when you don’t need it
Stayed 1 night in Feb 2024
Response from JM on 27 Feb 2024
Hello Dawn. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Comfortable beds and a quiet upper floor. There is no longer an executive lounge - the Expedia listing should be updated. The bathrooms need to be updated.
Stayed 2 nights in Feb 2024
Response from JM on 22 Feb 2024
Hello Amanda. Thank you for sharing your experience. We're pleased to hear you enjoyed your stay. We appreciate your feedback regarding the executive lounge and bathrooms, and we'll take this into account for future updates. Your input helps us improve, and we hope to welcome you back for an even better stay.

10/10 Excellent

manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from JM on 22 Feb 2024
Hello Manuel. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and no additional parking surcharges like my last booking. Rooms are clean and well equipped.
Stayed 1 night in Feb 2024
Response from JM on 20 Feb 2024
Hello Fernando. Thank you for the 5 star review! Thank you for choosing us. We hope to serve you again in the near future.

6/10 Okay

Rajat

Average hotel
Stayed 2 nights in Feb 2024
Response from JM on 20 Feb 2024
Hello Rajat. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was extremely quick and we were well informed at the front desk about all the things they have and offer.
Stayed 1 night in Feb 2024
Response from JM on 19 Feb 2024
Hello Vanessa. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JM on 19 Feb 2024
Hello Vahid. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

ILISAPETI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from JM on 14 Feb 2024
Hello Ilisapeti. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Hilmon

Stayed 1 night in Feb 2024
Response from JM on 14 Feb 2024
Hello Hilmon. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Czarina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs major room updates. Bathroom tub interior was peeling and floor in the room was barely vacuumed. Room curtains were stained. The room was so dusty that you could see dust floating everywhere but if you’re looking for a place to just sleep I guess this is fine. Not walking distance to anything.
Stayed 1 night in Feb 2024
Response from JM on 9 Feb 2024
Hello Czarina. Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay. Your comments are valuable to us, and we will address them with our housekeeping and maintenance teams to ensure improvements are made. We understand the importance of a clean and comfortable room, and we will work diligently to meet our guests' expectations. We appreciate your input and hope to have the opportunity to welcome you back in the future to provide a more satisfactory experience.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JM on 7 Feb 2024
Hello Antoinette. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

GAURAV

Stayed 1 night in Feb 2024
Response from JM on 22 Mar 2024
Hello Gaurav. We regret that your stay at our hotel fell short of expectations. Your feedback is important, and we look forward to hosting you again for a more enjoyable experience.

2/10 Terrible

STephanie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t give me the room that I booked. Receptionist was rude. When I asked more questions, he just stared at me. Nice lobby but once up the elevator, dirty carpet floors, hair on bed sheets. No customer service at all and old.
Stayed 3 nights in Jan 2024
Response from JM on 5 Feb 2024
Hello Stephanie. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Ashley

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Smelled really weird in elevator & hallways.
Stayed 2 nights in Jan 2024
Response from JM on 29 Jan 2024
Hello Ashley. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Excellent

Ush

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JM on 5 Feb 2024
Hello Ush. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Katherine

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from JM on 5 Feb 2024
Hello Katherine. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Yesenia

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from JM on 25 Jan 2024
Hello Yesenia. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

6/10 Okay

Quirino, Everett

Stayed 1 night in Jan 2024
Response from JM on 23 Jan 2024
Hello Qurirno. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met expectations
One night only. Didn’t use any services. One elevator not working so wait was longer than usual. Generally quiet. Not really a great area for walking. Industrial and freeway.
Stayed 1 night in Jan 2024
Response from JM on 23 Jan 2024
Hello James. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

4/10 Poor

Cameron

Stayed 1 night in Dec 2023
Response from JM on 8 Jan 2024
Hello Cameron. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Ahmad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
All was good but realize the top sheets of our bed is dirty and has stains. With that im thinking the bedsheets are not clean and so.
Stayed 2 nights in Dec 2023
Response from JM on 2 Jan 2024
Hello Ahmad. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JM on 19 Dec 2023
Hello Laura. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Deanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from JM on 19 Dec 2023
Hello Deanna. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from JM on 15 Dec 2023
Hello Richard. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Mario

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No heating...and stolen card...
Family trip to Sacramento apon arrival/ chek-in we learn that HVAC system is not working and will not be fixed until the following day, it's December lows in the 40s with 2 children. Also my wife misplaced her debit card by the lobby atm & 10 minutes later she was alerted of use, a grub hub order from another guest at the hotel. Very disappointed...
Stayed 1 night in Dec 2023
Response from JM on 15 Dec 2023
Hello Mario. Thank you for sharing your feedback. We apologize for the inconvenience caused by the HVAC issue during your stay and assure you that we have taken steps to prevent such occurrences in the future.Regarding the incident with your wife's debit card, we understand your concern. While we prioritize guest safety and security, we unfortunately cannot control individual actions. We encourage guests to report any lost items or suspicious activities immediately.We value your input and hope to provide a more positive experience on your next visit.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pocket doors for the bathrooms which aren’t on the tracks and don’t close . Heaters in entire hotel is out of service. Staff was friendly but did not tell me there was no heater until they swiped my card for incidentals and I signed . This hotel needs a major renovation .
Stayed 1 night in Dec 2023
Response from JM on 15 Dec 2023
Hello James. Thank you for your feedback. We sincerely apologize for the inconvenience with the bathroom doors and heating system. Rest assured, these issues are being addressed for future guest comfort.We also regret any communication lapses at check-in and value your comments about our staff. Your input is crucial for our ongoing improvements.We hope to have another chance to provide you with a better experience.

2/10 Terrible

Linda

Business traveller
Disliked: Property conditions & facilities
No heating in rooms and it’s 48 degrees outside
Stayed 1 night in Dec 2023
Response from JM on 15 Dec 2023
Hello Linda. We sincerely apologize for the discomfort you experienced due to the lack of heating, especially given the cold weather. We understand how crucial a warm and comfortable environment is and are actively working to resolve this issue promptly.We appreciate your understanding and hope to have the opportunity to offer you a more comfortable stay in the future.

8/10 Good

Ramona

Stayed 1 night in Dec 2023
Response from JM on 15 Dec 2023
Hello Ramona. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained but the surrounding area was quite awful. Their we’re homeless and undesirables walking around and it made me weary of leaving my car.
Response from JM on 7 Feb 2024
Hello Giovanni. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Monetizes everything
The hotel was not bad. I was there for a marathon; hundreds of runners ensured a full hotel. As we came out to catch the bus to the race, at 4:45 a.m., the hotel provided coffee. For $5 a cup. Come on folks, embrace the moment: true hospitality would be to provide at least a little urn of coffee, with little cups. For free. We made you a lot of money after all.
Stayed 1 night in Dec 2023
Response from JM on 15 Dec 2023
Hello. Thank you for staying with us during the marathon and for your valuable feedback. We're glad you had a positive experience overall.We appreciate your suggestions.We look forward to welcoming you again and hope to exceed your expectations next time.

8/10 Good

Sylvie Al

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are nice and comfortable. The TV is large and nice. The channel selection is no good. Where's the internet?The shower head is too high. I need a shower hose style shower head. The soap smells like a strange man. I won't be able to stay here again due to the bathroom. Also the shower curtain stinks.
Stayed 2 nights in Nov 2023
Response from JM on 5 Dec 2023
Hello Sylvie. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

2/10 Terrible

Nancie

Stayed 2 nights in Nov 2023
Response from JM on 15 Dec 2023
Hello Nancie. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from JM on 13 Nov 2023
Hello Erika. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Piccola, Oakland

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and convenient food options. I like the security feature of needing a keycard to access the elevator.
Stayed 1 night in Nov 2023
Response from JM on 7 Nov 2023
Hello Piccola, Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from JM on 27 Nov 2023
Hello James. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

Angel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible
Our stay was horrible, we were their for a soccer tournament for my kids. There was a halloween party that did not let us sleep at night, it waa very loud while also got broken in our friends cars and the hotel manager did not want to solve anything.
Stayed 1 night in Oct 2023
Response from JM on 31 Oct 2023
Hello Angel. We deeply regret the disruptions you faced during your stay, especially given the importance of your children's soccer tournament. Please know that your concerns about noise and security are being urgently addressed by our management. We hope for a future opportunity to better meet your expectations.

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
People who works there are nice and kind but the hotel is too old and the conditions are very poor.
Stayed 2 nights in Oct 2023
Response from JM on 30 Oct 2023
Hello Simon. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Rosalyn

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and dirty. The lobby is nice. The rooms smell like cats and cigarettes.
Stayed 2 nights in Oct 2023
Response from JM on 30 Oct 2023
Hello Rosalyn. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Wendolyn

Stayed 1 night in Oct 2023
Response from JM on 31 Oct 2023
Hello Wendolyn. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

William, sacramento

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located centrally to Sacramento and in a homeless, crime-ridden area. No lobby coffee. Onsite restaurant closed for dinner. Must eat at bar or room service. Restaurant only open for breakfast. My waiter wreaked of tobacco. Parking lot Security gates never closed but they charge guests $11 daily parking while non-guests park for free! Both you and your vehicle are not safe outside. Music from first floor private event resonated up to 10th floor, could not sleep. My room carpet was dirty. The employees and manager were "tight-lipped" about my parking fee complaint. My Hilton Honors were dis-honored at this dump.
Response from JM on 29 Oct 2023
Hello William. Thank you for taking the time to share your experience. We're deeply sorry to hear that your stay did not meet your expectations. Your concerns about safety, parking fees, and the condition of your room are all valid points that we take seriously. We will certainly address these issues with our team to ensure a better experience for future guests.Your feedback on the restaurant and the absence of lobby coffee is also noted, as we are always seeking ways to improve our services. Thank you for being a Hilton Honors member; we hope for an opportunity to restore your faith in our hotel.

10/10 Excellent

brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JM on 29 Oct 2023
Hello Brent. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Abel

Stayed 1 night in Oct 2023
Response from JM on 14 Nov 2023
Hello Abel. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JM on 29 Oct 2023
Hello Nicole. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Yitzy

Business traveller
Disliked: Amenities, property conditions & facilities
Property was old dirty and disgusting
Stayed 1 night in Oct 2023
Response from JM on 29 Oct 2023
Hello Yitzy. Thank you for your review. We hope to serve you again in the near future.