Reception

Reviews of Quality Inn Russellville I-40

2.5 out of 5
Quality Inn Russellville I-40
3019 E Parkway Dr, Russellville, AR

Reviews

8.2

Very good

Rating 10 - Excellent. 79 out of 193 reviews" "
Rating 8 - Good. 62 out of 193 reviews" "
Rating 6 - Okay. 35 out of 193 reviews" "
Rating 4 - Poor. 9 out of 193 reviews" "
Rating 2 - Terrible. 8 out of 193 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a fine motel for the price
Stayed 1 night in Apr 2024

10/10 Excellent

Reynaldo

Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Reynaldo,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Heidi,We appreciate your feedback on the cleanliness and comfort of your stay with us. Your satisfaction is important to us, and we value your comments in striving to enhance our guests' experiences. If you have any further feedback, please don't hesitate to reach out to our management team.

4/10 Poor

Leslie

Travelled with pets
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Leslie, We're sorry to hear that your recent experience at our hotel fell short of your expectations. We would appreciate it if you could reach out to us directly to provide more detailed feedback so that we can address any issues you had during your stay. Your satisfaction is our top priority and we value your input. Please contact us at your convenience.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient location and friendly front desk. Room was clean and comfortable bed. Nice having Waffle House - literally 150 ft away.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Christopher, Thank you for your kind words about our convenient location and friendly front desk. We are glad to hear that you found your room clean and enjoyed the comfortable bed. It's great to have a Waffle House nearby for a delicious meal. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Mary,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize if we did not meet your expectations. We encourage you to reach out to us directly so we can address any issues you may have experienced. We value your opinion and hope to have the opportunity to improve your future visits.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Tim,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a satisfactory experience. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Manager on 12 Jan 2024
Hello David,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future!

8/10 Good

Kristina

Travelled with partner
Liked: Amenities
Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Kristina,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Anthony,Thank you for rating us 10/10! We are delighted to hear that you had an excellent experience during your stay with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
I liked being able to park right outside of the room door.
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Claire,We're pleased to hear that you appreciated the convenience of our parking arrangements. Thank you for sharing your positive experience with us!

10/10 Excellent

Alison

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a basic hotel, pretty clean inside. Bathroom a little tired with water stain on ceiling but linens/towels etc very clean. Microwave and tea/coffee maker in room. Breakfast is as good with hot and cold options. There are plenty eating places nearby. We had a dog with us and there are grassy areas around to take them a walk. The lady at front desk was lovely and helpful.
Stayed 1 night in Nov 2023
Response from Manager on 1 Dec 2023
Hello Alison, Thank you for choosing our hotel for your stay. We're glad you found our hotel clean and enjoyed the convenience of the in-room amenities. We appreciate your feedback regarding the bathroom, and we'll address it with our team. It's great to hear that you enjoyed our breakfast options and found the nearby dining choices convenient. We're happy our staff provided friendly and helpful service at the front desk. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities
The room needed a clean smell
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Joshua,Thank you for sharing your feedback regarding your recent stay. We appreciate your input and apologize for any inconvenience caused by the room odor. We have shared your comments with our housekeeping team to ensure that similar situations are avoided in the future. We hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Bernard,Thank you for taking the time to provide us with a rating of 10! We truly appreciate your generous feedback and are delighted to hear that you had a fantastic experience at our hotel. We strive to exceed our guests' expectations and it is wonderful to know that we succeeded in providing you with exceptional service. We hope to welcome you back in the future for another outstanding stay!

10/10 Excellent

Michael, Edmond

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Michael,Thank you for your positive rating! We are thrilled to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Ronald,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Doris,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

José

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, quiet and friendly
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Josᅢᄅ,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Elizabeth

Stayed 3 nights in Jul 2023
Response from Manager on 28 Jul 2023
Hello Elizabeth,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Wilma

Travelled with partner
Disliked: Staff & service
Breakfast was blah... no fresh fruit, off brand juices, flimsy eatery. Overall I've seen better breakfasts at cheap fast food places. Check in was easy, friendly. Checkout was easy, but our late checkout was not communicated and the housekeeping walked in on us while sleeping without pajamas :-0 Tried to call front desk, no answer. Then moments later front desk called and said no late check out, they could not justify keeping housekeeping just for our checkout (woman, which I believe was the manager, was very harsh in her delivery). As we returned the little credit card key thing it appeared as the manager was fighting (verbally) with a couple which appeared to be guests. We apologized for our tardiness of check out, she intern apologized for her situation and tone.
Stayed 1 night in Jun 2023
Response from Manager on 7 Jul 2023
Hello Wilma,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our housekeeping as well as our breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Peggy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 2 nights in Jun 2023
Response from Manager on 17 Jun 2023
Hello Peggy,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Please do come see us again.

8/10 Good

Rick

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Workers were nice
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hi Rick,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Christina

Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hello Christina,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Jed

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023
Response from Manager on 4 Apr 2023
Hello Jed, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Judy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No elevator to reach 2nd floor. Luggage by hand.
Stayed 2 nights in Mar 2023
Response from Manager on 15 Mar 2023
Hello Judy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had plenty of parking .
Stayed 1 night in Mar 2023
Response from Manager on 15 Mar 2023
Hello Lisa,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our parking. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Khaled

Stayed 1 night in Jan 2023
Response from Manager on 7 Mar 2023
Hello Khaled,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on 29 Nov 2022
Hello Keri,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Liz

Stayed 1 night in Oct 2022
Response from Manager on 23 Oct 2022
Hello Liz,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Rosalyn

Travelled with partner
Liked: Cleanliness, staff & service
Our stay was good, typical for mid-style hotel. There was a Chinese buffet close for us to grab dinner. One suggestion would be that your desk clerks dress appropriately for their jobs greeting their guests. First impressions mean a lot.
Stayed 1 night in Oct 2022
Response from Manager on 18 Oct 2022
Hello Rosalyn,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 1 night in Sep 2022
Response from Manager on 28 Sept 2022
Hello Maria,We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Manager on 21 Sept 2022
Hello Steve, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Carl

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 20 Sept 2022
Hello Carl, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Julia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed a bit rundown, but the staff was friendly and helpful.
Stayed 1 night in Aug 2022
Response from Manager on 16 Aug 2022
Hello Julia, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every check out and during these pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside has been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Liked our stay.
We liked our room it was clean and everything in it worked well. The facility was a little dated. Would recommend this hotel. Really enjoyed the pool. Joe R. Colorado Springs.
Stayed 5 nights in Jul 2022
Response from Manager on 20 Jul 2022
Hello Joseph, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our room and also our pool. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

CASANDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice little place quite and clean pool was great breakfast was ok!
Stayed 1 night in Jul 2022
Response from Manager on 5 Jul 2022
Hello CASANDRA, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast and pool. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Staff was amazing. Friendly and accommodating. A large group cleaned out the breakfast and with only one person manning the front desk and breakfast area there was a long wait to restock.
Stayed 1 night in Jul 2022
Response from Manager on 5 Jul 2022
Hello Patricia, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and comments about our area. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

BjORN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly
Stayed 1 night in Jul 2022
Response from Manager on 5 Jul 2022
Hello Guest, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little dated but clean, and the bed was comfortable. Heat/Air unit was a little noisy but not to the point of distraction. The parking lot was well lighted, and I could park in front of the room. The staff was very cordial and responsive.
Stayed 1 night in May 2022
Response from Manager on 8 May 2022
Hello Edward, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and your insights regarding our bed. We appreciate you taking the time to share your experience.

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good experience. Accessible. Quiet. Nice breakfast.
Stayed 5 nights in Mar 2022
Response from Manager on 25 Apr 2022
Hello Roberto, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Jana, Condon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here as a stop over between Tennessee and Oklahoma during the later part of COVID restrictions. Very little interaction with staff due to restrictions. Breakfast was normal hotel breakfast. It was easy access from freeway; which was important to us. I would stay again. Nothing spectacular, but a nice stay.
Stayed 1 night in Oct 2021
Response from Manager on 30 Apr 2022
Hello Jana, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and also our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Sherry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on 3 Mar 2022
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Manager on 17 Dec 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 Excellent

Howard

Stayed 1 night in Nov 2021
Response from Manager on 17 Nov 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

10/10 Excellent

Cruz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on 30 Oct 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 Excellent

John S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from Manager on 26 Jan 2022
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Mark

Stayed 3 nights in Oct 2021
Response from Manager on 24 Jan 2022
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

10/10 Excellent

Molly

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice Place
We had a nice stay. The room was clean and comfortable. We had 3 large dogs that where with us
Stayed 1 night in Oct 2021
Response from Manager on 26 Oct 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Todd

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right off the Interstate. Walmart and places to eat were close.
Stayed 2 nights in Oct 2021
Response from Manager on 23 Oct 2021
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

8/10 Good

Dale

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Manager on 20 Oct 2021
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,