Russell Hotels, Louisville

"Front desk staff was difficult to understand, pool was very nice but the bar overlooks it which was a touch uncomfortable, website said breakfast included but it was not. Room was nice and clean , the blankets were basically just sheets though and it was chilly, no microwaves in room which is difficult with children. The biggest issue was we were put in the “A” wing on a high floor.. the only way to get luggage up there is through the front which is an extremely long walk to the room, there was no luggage carts when we checked in (and I asked and waited and still none could be located) and the one we got on check out was EXTREMELY broken I was at this hotel as a single parent with 3 small children (2,5 and 9) so couldn’t leave them in the room But they also couldn’t walk back and forth over this distance over and over and over They also told me to bring my luggage in then move my car to the back door but the key opener on the back door doesn’t work. Between all this issues and how difficult it was to find I will Not be staying at this hotel again "

"Staff was kind, big fridge with freezer was nice, but this place REEKED of cigarette smoke. We were supposed to stay 3 nights and we canceled after the first night. My clothes were so stinky just from being in the room. Yuck!"

"Pay for breakfast. Ice machine didn’t work. No awnings for rain outside. "

"All worked "

"Upon arrival, great! Woke up to a bed bug on me, they moved me rooms said they would refund and has taken well over 48 hours and still no refund. The new room, no outlets worked, the floor was disgusting, blood on the walls. Would I stay again: only if I absolutely had to. "

"The room and area was great. The included breakfast with my booking was a joke.. the only restaurant that was open for the breakfast only had buffet so they did not honor our voucher"

"Great location. Very clean & well kept."

"We let hotel staff know we would be checking in late, and they said that would not be a problem. However, there was not a room available for us when we arrived. We were told they had to put a room out of commission and there were no more available. No one tried to contact us prior to arrival to let us know, and after waiting for about 20 minutes at the front desk for everything to get sorted out, they ultimately sent us to another hotel."

"Great hotel - but difficult parking situation in downtown Louisville "