Stayed here many times over last 6 years. It's changed hands and is missing the personal touch. Like many Rotorua properties, it's now getting very tired, and some of the furniture is past replacing - broken drawers etc...
Lovely spa pool but one of few plus points.
With a huge number of properties to choose from, unless there's a big event on, it'll need to do some work to be attractive and competitive though the upgrade to some rooms will help....