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Reviews

4.7 / 5Exceptional
162 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

  • Popular Location
    Hamurana Springs
    4 min drive
  • Popular Location
    Zorb
    8 min drive
  • Popular Location
    Agrodome
    9 min drive
  • Airport
    Rotorua (ROT-Rotorua Regional)
    18 min drive

Book online or call:

+64 9913 4658

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    About this area

    Rotorua

    Located in Rotorua, Hamurana Lodge is in the suburbs. Polynesian Spa is a notable landmark, and the area's natural beauty can be seen at Lake Rotoiti and Lake Rotorua. Looking to enjoy an event or a game while in town? See what's happening at Ogo or Racing Rotorua.

    Visit our Rotorua travel guide
    Popular Location

    What's nearby

    • Hamurana Springs - 4 min drive
    • Ogo - 7 min drive
    • Zorb - 8 min drive
    • Agrodome - 9 min drive
    • Lake Rotorua - 13 min drive

    Getting around

    • Rotorua (ROT-Rotorua Regional) - 18 min drive

    Restaurants

    • Where to eat
    • Gourmet Supper Platters – Garden-view delicatessen. Open daily.

    About this property

    Hamurana Lodge

    This smoke-free lodge features a restaurant, an outdoor pool and a fitness centre. Free continental breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, an outdoor tennis court and coffee/tea in a common area. All 11 individually decorated rooms feature free WiFi and pillowtop beds. Thoughtful touches include minibars (stocked with some free items) and espresso makers, and guests will also find iPod docks and LCD TVs.

    Awards and affiliations

    Green/Sustainable Property
    This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Free self parking
    Free valet parking
    Limo/town car service

    Food and drink

    Free continental breakfast available daily 8 AM–10 AM
    1 restaurant
    1 bar
    Coffee/tea in a common area

    Things to do

    Aerobics classes
    Billiards/pool table
    Fitness centre
    Outdoor pool
    Outdoor tennis court
    Pilates classes
    Tennis

    Family friendly

    Dry-cleaning service
    Outdoor pool

    Conveniences

    Lift
    Free newspapers in reception
    Front-desk safe
    Library
    Reception hall

    Guest services

    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Front desk (limited hours)
    Luggage storage
    Multilingual staff
    Porter
    Tour/ticket assistance
    Turndown service

    Languages spoken

    Chinese
    English

    Business services

    1 meeting room
    Business centre
    Conference space (100 square feet)

    Outdoors

    BBQ grill(s)
    Garden
    Picnic area
    Terrace

    More

    Fireplace in reception
    Smoke-free property
    TV in reception

    Room amenities

    Bedroom

    Heating
    Linens
    Pillow-top mattress
    Portable fan
    Premium bedding

    Bathroom

    Bathrobes
    Designer toiletries
    Hairdryer
    Towels

    Entertainment

    24-inch LCD TV
    iPod dock

    Food and drink

    Electric kettle
    Espresso maker
    Free bottled water
    Free minibar (some items)

    More

    Free local calls
    In-room massage
    Individually decorated
    Individually furnished
    Iron/ironing board (on request)
    Safe
    Turndown service
    4.7

    Exceptional

    5 - Excellent
    128
    4 - Good
    20
    3 - Okay
    6
    2 - Mediocre
    8
    1 - Poor
    0
    4.7
    Cleanliness
    4.8
    Service and Staff
    3.1
    Amenities
    4.4
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 4 nights in Jan. 2020

    2/5

    • Disliked: Staff & service, property conditions & facilities, room comfort

    Not a boutique hotel

    The lodge was very basic without a lot of amenities or fuss which would have been fine if I was expecting it. It was more a bed and breakfast but without the charm than a boutique hotel. A boutique hotel offers luxury and quality details- an experience and this wasn’t that. There was only one staff person who was very nice but I basically never saw him and mostly felt alone in the giant lodge save for being able to hear my neighbor snoring through the wall. The room was spartan and the bed was extremely old and uncomfortable. The lodge itself is not close to anything so it would have been nice to have more comfort and amenities to want to stay and enjoy it. I just feel like the way it self describes is inaccurate and set up expectations that were vastly disappointed.

    Stayed 2 nights in Dec. 2019

    2/5

      Sadly this what would’ve been a very majestic property years ago, is lacking some serious maintenance. It’s damp, musty, the beautiful sunny deck was out of commission for breakfast, and breakfast was sadly lacking unfortunately. It has had its day sorry to say.

      Stayed 1 night in Oct. 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 1 night in Oct. 2019

      2/5

      • Liked: Cleanliness
      • Disliked: Staff & service, amenities, property conditions & facilities

      The short: I'd describe our stay here as a little weird, awkward and disappointing. The language used to describe what you're paying for here is very deceptive. This is NOT 'luxury' or 'boutique'. The positive: It's clean and close enough to main attractions in Rotorua. Rooms are good sizes. The long: We had arrived early, as the property isn't directly in Rotorua we decided to check it out. It had been advertised with mtb trails, bar, restaurant and pool etc. We rang the door bell and followed the instructions on the door to wait in the reception upstairs. After a couple if minutes a lady came out apologising saying she didnt know we were there. Which was fine we hadn't been there long. I asked if it was possible to check in early and she replied check in isn't until 2pm. She asked what we had planned for the day and I replied we weren't sure yet and asked about the facilities at the property. She then started looking at the wall of pamphlets of local attractions and handing them to us. When she got to the Maori cultural experiences she said 'you're probably not interested in that'. I found that slightly offensive. I asked again about the facilities on the property mentioning the mtb on the ad and she just said 'no' and said they could put our bags in our room when it's ready. Walked us down to the car and got us to carry our bags inside. Instructed us to leave them on the floor. When came back we were shown to our room. It was clean but very confused decor. Lik

      Stayed 1 night in Sep. 2019

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