Lobby
Check availability

Reviews of La Quinta Inn & Suites by Wyndham Roswell

2.5 out of 5
La Quinta Inn & Suites by Wyndham Roswell
200 E 19th St, Roswell, NM

Reviews

7.4

Good

Rating 10 - Excellent. 357 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 157 out of 1002 reviews" "
Rating 4 - Poor. 130 out of 1002 reviews" "
Rating 2 - Terrible. 106 out of 1002 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly! The hotel was clean! The beds were comfortable and the breakfast great!
Stayed 1 night in Apr 2024
Response from T. Heisey on 23 Apr 2024
Thank you for taking the time to let us know about your stay. I will share your comments with the staff. They will be happy to know they made such a good impression!!

4/10 Poor

Raquel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was mold in the restroom and there was a smell of urine
Stayed 1 night in Apr 2024
Response from K Trindade on 17 Apr 2024
Thank you for letting us know. Your feedback has been shared with the maintenance personnel to evaluate the bathroom.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 3 nights in Mar 2024
Response from K Trindade on 16 Apr 2024
Thank you for staying with us.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Mar 2024
Response from K Trindade on 16 Apr 2024
Thank you for staying with us twice!

6/10 Okay

Christopher

Disliked: Property conditions & facilities
Room seem clean, but spackles of paint on the flooring bathroom seem clean, but there seem to be a water stain on the sink top and the tub would not drain. Ended up in 6” of water. Other than that-good/average
Stayed 1 night in Apr 2024
Response from K Trindade on 11 Apr 2024
Apologies for the tub drain issue. Maintenance will clear that up. Thank you for letting us know.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from K Trindade on 11 Apr 2024
Thank you for staying with us.

8/10 Good

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
In need of repairs
Stayed 2 nights in Feb 2024
Response from K Trindade on 10 Apr 2024
Thank you for staying with us.

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was good. The bed was very comfortable. We found a few bugs in the bathroom. It was disappointing that breakfast ended at 9:00 and the attendant was very strict about that. No more waffles promptly at 9:00.
Stayed 1 night in Apr 2024
Response from K Trindade on 10 Apr 2024
Thank you for letting us know about the bathroom. We will advise our pest management company, Ecolab, of the sighting.

6/10 Okay

Chantal, Edmonton

Liked: Staff & service
Water wear in 2 rooms (asked to change first room 'cause bath tub faucet wouldn't shut off) and dust is prevalent. Gets in either a little or alot. Staff were great. Pool, laundry and parking was great.
Stayed 2 nights in Apr 2024
Response from K Trindade on 8 Apr 2024
We are sorry to hear that the rooms were not up to expectations. However, we are very happy to hear that the staff, pool, laundry and parking did!

8/10 Good

Tempal

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from T. Heisey on 8 Apr 2024
Thank you for letting us know about your stay.

2/10 Terrible

Avis

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from K Trindade on 5 Apr 2024
Our apologies for the disappointing stay. We will work harder to make all guests comfortable.

4/10 Poor

diana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff was very friends but the room and pool hot tub area was very dirty
Stayed 1 night in Apr 2024
Response from K Trindade on 5 Apr 2024
My apologies for the cleanliness issues. Your comments have been shared with the entire housekeeping staff to improve in the future. Thank you for the feedback.

6/10 Okay

Rachael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a little dirty-blood stains on the comforter, crusty left over something on the sheets, the chairs in the lobby were covered in stains and crusted food, the pool was waaaay to chlorinated. Just a super cheap hotel. Set low expectations for this LaQuinta.
Stayed 1 night in Apr 2024
Response from T. Heisey on 3 Apr 2024
Thank you for taking the time to tell us about your stay. We are very sorry we did not meet expectations. We will be sharing your comments with all of our staff to improve in future.

8/10 Good

Larry

Stayed 1 night in Mar 2024
Response from T. Heisey on 23 Apr 2024
Thank you for letting us know about your stay. We look forward to hosting you again soon!

2/10 Terrible

maria

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from K Trindade on 2 Apr 2024
My apologies for the disappointing stay. We will work harder to make all of our guests more comfortable.

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from K Trindade on 20 Apr 2024
Thank you for staying with us

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Dry satisfied with this hotel.
Stayed 1 night in Mar 2024
Response from T. Heisey on 30 Mar 2024
Thank you for letting us know about your stay! We look forward to hosting you again in the future.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was old but clean
Stayed 1 night in Mar 2024
Response from T. Heisey on 27 Mar 2024
Thank you for taking the time to let us know about your stay. We hope you will stay with us in the future.

10/10 Excellent

Teresa

Stayed 1 night in Mar 2024
Response from T. Heisey on 8 Apr 2024
Thank you for letting us know about your stay!!

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My family and I stayed at about 5 different places throughout our vacation and this was the most expensive place and most disgusting place. I do not recommend this place to anyone with a family.
Stayed 1 night in Mar 2024
Response from K Trindade on 16 Mar 2024
My apologies for the disappointing stay. We want everyone to feel comfortable and fell short of your expectations. We will try to be better in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was very helpful, friendly & professional. My room was clean & very spacious. I will definitely be back & highly recommend to everyone.
Stayed 1 night in Mar 2024
Response from T. Heisey on 13 Mar 2024
Thank you for sharing your comments! I will be sure to share them with the staff. We look forward to hosting you again soon!

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The hot tub was not working, which we were hoping to enjoy. The breakfast needed fruit but other than that was great.
Stayed 1 night in Mar 2024
Response from T. Heisey on 12 Mar 2024
Thank you for letting us know about your stay. I will share your comments with the staff.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from K Trindade on 5 Mar 2024
Thank you for staying with us.

8/10 Good

JOHNNY

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from T. Heisey on 28 Feb 2024
Thank you for staying with us.

6/10 Okay

Todd

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The curtains in our room were torn, the carpet outside the elevator was filthy, It was a nice enough building just doesn't seem like it is being taken care of
Stayed 1 night in Feb 2024
Response from K Trindade on 27 Feb 2024
My apologies for the torn shear in the room and the stains on the carpet in the hallway. We are working to improve the hotel. Thank you for letting us know.

2/10 Terrible

Lesley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor was so disgusting(hair and urine stains), shower curtain was disgusting, floor needs to be vacuumed. I selected this property to swim but it was out of order. The lobby was full of boxes.
Stayed 1 night in Feb 2024
Response from T. Heisey on 26 Feb 2024
We are sorry the hotel did not meet your expectations. We are hoping to have the pool up and running in the next few days. We hope you will give us another chance to exceed expectations.

2/10 Terrible

Kari

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is closed (main reason we booked it was for indoor pool), building is hot, room took over 2 hours to cool off, filthy room with rotten half eaten apples, dirty q tips in our room. Old keys from last people - and they still worked which means if someone w and old key wants to come in, their key still works! SO UNSAFE! I almost left to get another hotel but we were exhausted and it was so late we had to stay. Breakfast was GROSS. Floor was filthy around food. Seating was dirty. I was about to get eggs when the lady came with a huge bag full of eggs and dumped them into the pot. They looked so watery and gross that I couldn’t even eat. I am calling manager bc the lady at front desk was too busy eating Cheerios to listen to my concerns. Never stay there! WORST HOTEL IVE STAYED IN!
Response from T. Heisey on 19 Feb 2024
I am so very sorry that your experience did not come close to meeting your expectations. I will be sharing your comments with all of our staff to, hopefully, improve in the future.

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from T. Heisey on 19 Feb 2024
Thank you for staying with us! We look forward to hosting you again soon!

8/10 Good

Justin

Liked: Cleanliness, staff & service
Check in was very easy, lobby is very nice. Not the cleanest rooms I’ve ever seen but not bad.
Stayed 1 night in Feb 2024
Response from K Trindade on 14 Feb 2024
Thank you for your comments. We will work to do better in the future.

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable & convenient
Stayed 1 night in Feb 2024
Response from T. Heisey on 12 Feb 2024
Thank you for letting us know that you enjoyed your stay!! We look forward to hosting you again soon!

6/10 Okay

Maria

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Loud, people coming in and out all night. Light shines through door. Used washcloth hanging on shower head. Crumbs and dust in corners. Shower head has lots of white build up. Long hairs in shower…multiple not just one or two. Just felt unclean and couldn’t sleep between people coming in and out all night and slamming doors and felt unclean.
Stayed 1 night in Jan 2024
Response from T. Heisey on 10 Feb 2024
I am very sorry we were unable to meet your expectations. I will be sharing your comments with both housekeeping and maintenance to prevent future issues like these.

4/10 Poor

Rosario

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Jan 2024
Response from T. Heisey on 8 Feb 2024
I am very sorry to see that we did not meet your expectations. We hope to better serve you in the future

10/10 Excellent

Rena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from T. Heisey on 8 Feb 2024
Thank you for staying with us! We look forward to hosting you again in the future!

10/10 Excellent

Susan, PHOENIX

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Quiet. Helpful staff.
Stayed 1 night in Jan 2024
Response from T. Heisey on 3 Feb 2024
Thank you for your lovely comments! I will share them with my staff

8/10 Good

B

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near many amenities. Location is good for walking.
Stayed 2 nights in Jan 2024
Response from T. Heisey on 3 Feb 2024
I am happy to hear that our location is a good one!We look forward to hosting you again in the future.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There wasn't a Do Not Disturb sign in the room; I had to go back downstairs and ask for one. They were out of bar soap, just had one bottle of body wash in the room; I had to go downstairs and ask for some more bottles of body wash. The Wifi wasn't letting me on it on Tuesday afternoon, and the coffee maker didn't work on Wednesday morning.
Stayed 3 nights in Jan 2024
Response from K Trindade on 1 Feb 2024
My apologies for the power outage that took the guest internet out. Thank you for letting us know about the coffee maker. We will replace it.

10/10 Excellent

Crystal

Business traveller
Liked: Amenities
Room was clean, and when I requested a new room because my neighbors were having a get together in their room at 11:30 am night, keeping me awake, they were happy to accommodate me as well as take care of the noise. Breakfast is very good
Stayed 1 night in Jan 2024
Response from K Trindade on 1 Feb 2024
Thank you for the kind words, even with the neighbor issues.

8/10 Good

Jose

Travelled with partner
Liked: Staff & service, amenities
Swimming pool and hottub qater was pretty grose
Stayed 1 night in Dec 2023
Response from K Trindade on 1 Feb 2024
My apologies for the swimming pool. Thank you for letting us know.

2/10 Terrible

Lucas

The hotel had no hand soap for the guest rooms, literally no soap to wash guests’ hands. When I requested soap, the front desk clerk gave me shampoo, conditioner, and body wash. When I reiterated that I needed anti-bacterial soap to wash my hands, the clerk called his manager who said they had no soap for any rooms and would not be getting me any. I would avoid the hotel in general…but especially the breakfast buffet, where guests self-serve with their unwashed hands.
Stayed 1 night in Jan 2024
Response from T. Heisey on 28 Jan 2024
We are sorry to hear about your issues with your stay. We will be sharing your comments with our staff to better serve all of our guests in the future.

10/10 Excellent

Gary

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from K Trindade on 24 Jan 2024
Thank you for staying with us.

6/10 Okay

Susana

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from K Trindade on 22 Jan 2024
My apologies for the disappointing stay.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant visit - I will likely return
My room was pretty comfortable and the towels were surprisingly plush (not barely-thicker-thank-handkerchiefs as so many hotels use). And the breakfast offered was decent - not the best I've experienced but certainly far better than the worst. Alas, it's not the La Quinta's fault that DirecTV has some kerfuffle with one of the channel providers so that some stations were unavailable, so i cannot hold it against the facility. Bottom line, when I need to return to Roswell I will very likely stay here.
Stayed 1 night in Jan 2024
Response from K Trindade on 22 Jan 2024
Thank you for staying with us.

10/10 Excellent

Joy

Stayed 2 nights in Jan 2024
Response from K Trindade on 22 Jan 2024
Thank you for staying with us.

8/10 Good

Nicholas

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some issues with key cards working but everything else was great.
Stayed 1 night in Jan 2024
Response from K Trindade on 22 Jan 2024
My apologies for the key card issue. We have recently replaced all of our locks to prevent exactly this issue. Thank you for staying with La Quinta Inn & Suites Roswell.

8/10 Good

vancheska

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Pool and hot tub were dirty and low on water.
Stayed 1 night in Jan 2024
Response from T. Heisey on 15 Jan 2024
We are sorry we did not exceed your expectations. Thank you for taking the time to let us know. We will share your comments with the maintenance staff.

4/10 Poor

Erica

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from T. Heisey on 15 Jan 2024
Thank you for taking the time to rate your stay. We hope to be able to provide an even better stay in the future.

10/10 Excellent

Kathlene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and willing to help any way they can. We left something in the room when we checked out and they called to let us know so we could pick it up.
Stayed 5 nights in Jan 2024
Response from T. Heisey on 15 Jan 2024
Thank you for your wonderful comments about our staff! We will be sure to share them so they can keep up the good work!

6/10 Okay

MIRNA

Travelled with family
Disliked: Amenities
Room was dirty clean bed and clean towels but tv was cleaned with dirty towel. Pool lighting. Room needed ti be vacuumed and bathroom as well elevator doors were dirty it has hands on the doors for 2 days and no one bothered to clean them. Hotel Polly maintained
Stayed 2 nights in Jan 2024
Response from T. Heisey on 15 Jan 2024
We are sorry to hear about the cleanliness issues you found. We will share your comments with our staff so that we can improve your experience in the future.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from T. Heisey on 15 Jan 2024
Thank you for taking the time to rate your stay. We hope to have the chance to exceed your expectation in the future.

10/10 Excellent

Juliette

Stayed 1 night in Jan 2024
Response from K Trindade on 2 Feb 2024
Thank you for staying with us.