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Reviews of Vatican Suites Hotel & Residence

Vatican Suites Hotel & Residence
Via Nicolò V, 5, Rome, RM

Reviews

7.6

Good

Rating 10 - Excellent. 189 out of 736 reviews" "
Rating 8 - Good. 280 out of 736 reviews" "
Rating 6 - Okay. 175 out of 736 reviews" "
Rating 4 - Poor. 61 out of 736 reviews" "
Rating 2 - Terrible. 31 out of 736 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nice property good value for money. Filling breakfast. Helpful staff
Stayed 1 night in Jan 2020
Response from The Management on 20 Jan 2020
Thank's for staying at our Residence. Your comment is very important to us.

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from The Management on 11 Jan 2020
Thanks for staying at our Residence. Your comment is very important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
The staff was very informative, helpful and personable from the moment I arrived. The hotel is very reasonable, clean and is only a 20 min.walk from the Vatican. A special thanks to Alessandro and Giuseppe for communicating with my friends!
Stayed 9 nights in Dec 2019
Response from Joe on 1 Jan 2020
Dear Anonymous, thank you for staying at our hotel. Your comment is very important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is excellent and has a nice view to Saint Peters we loved it we stayed all week.
Stayed 3 nights in Dec 2019
Response from Joe on 12 Dec 2019
Thank you for staying at our hotel. Your comment is very important to us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and breakfast were very nice. It was hard to find from the metro stop and a longer walk than expected to the Vatican.
Stayed 1 night in Nov 2019
Response from Joe on 12 Dec 2019
Thank you for staying at our hotel. Your comment is very important to us.

6/10 Okay

Verified traveller

Disliked: Amenities
I like the staff who are friendly, also the location was superb that you can easily walk around St. Peter’s square. Sad to say, no coffee and tea on the lobby as stated in the amenities. Only on breakfast, cold bread and pastries. Well, good enough to fill your belly for an early start of the day. I stayed for 6 nights, it’s good only to sleep, you get what you paid for. Not bad at all. Safe tho. Not a negative comment, but don’t expect more on this small, cute hotel. Walking distance in almost all of the tourist spots in Rome.
Stayed 4 nights in Nov 2019
Response from joe on 9 Dec 2019
Thank you for staying at our hotel. Your comment is very important to us.

6/10 Okay

Verified traveller

Travelled with family
This property is far from the tourist places and also it is quite calm in this area.
Stayed 1 night in Nov 2019
Response from Joe on 3 Dec 2019
Thank you for staying at our hotel. Your comment is very important to us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t help to use a dryer machine .. after heavy rain !!!!
Stayed 4 nights in Nov 2019
Response from Joe on 18 Nov 2019
Thank you for staying at our hotel. Your comment is very important to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from The Management on 28 Oct 2019
Thank you for staying at our hotel. Your comment is very important to us.

8/10 Good

Elena, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean accommodations, tasty breakfast.
Stayed 3 nights in Oct 2019
Response from The Management on 28 Oct 2019
Thank you for staying at our hotel. Your comment is very important to us

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from The Management on 27 Oct 2019
Thank you for staying at our hotel. Your comment is very important to us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
People were nice. They cleaned the room every day.
Stayed 7 nights in Oct 2019
Response from Joe on 16 Oct 2019
Thank you for staying at our hotel. Your comment is very important to us.

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Joe on 16 Oct 2019
Thank you for staying at our hotel. Your comment is very important to us.

10/10 Excellent

Haron, Upstate NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located close to Vatican sites. The suite of rooms were clean and comfortable. We were only there one night, but it was perfect for what we needed.
Stayed 1 night in Oct 2019
Response from The Management on 15 Oct 2019
Thanks for staying with us. We appreciate your feedback. Thank's

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from The Management on 15 Oct 2019
Thanks for staying with us. We appreciate your feedback. Thank's

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Joe on 5 Oct 2019
Thank you for staying at our hotel. Your comment is very important to us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of room for the price. Helpful staff. Great central location. Clean
Stayed 2 nights in Sep 2019
Response from Joe on 4 Oct 2019
Thank you for staying at our hotel. Your comment is very important to us.

10/10 Excellent

John, Aliso Viejo CA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. They daily help me arrange my transportation. The single room has a unusually bathroom. The small bathroom is one big shower with a toilet and sink. The bathroom floor remained wet and had water puddles that were easily were tracked into your bedroom causing wet dirt on the floor of your whole room. You couldn’t do anything about it until they mop everything up the next morning. Location was good. Only a couple of miles from the Vatican.
Stayed 4 nights in Sep 2019
Response from Joe on 1 Oct 2019
Thank you for staying at our hotel. Your comment is very important to us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and clean and near a lot of amenities,such as the vatican
Stayed 2 nights in Sep 2019
Response from Joe on 27 Sept 2019
Thank you for staying at our hotel. Your comment is very important to us.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Joe on 26 Sept 2019
Thank you for staying at our hotel. Your comment is very important to us.

6/10 Okay

Athena

Disliked: Property conditions & facilities
It’s very hard to find especially if you arrive at night. Very limited hot water, have to wait one hour for the hot water after each shower The safe in the room doesn’t work, It’s a good 15 minutes walk to the bus stop.
Stayed 3 nights in Sep 2019
Response from Joe on 17 Sept 2019
Thank you for staying at our hotel. Your comment is very important to us.

6/10 Okay

Verified traveller

Travelled with family
We wish we could of use the fridge for cold drinks , I didn’t care about the kitchen . The extra cost to use it , should be clear . This is very disappointing, everything is far away and no ice machine , so good luck for cold drinks . The internet is not too good either, what a waste of time .
Stayed 7 nights in Sep 2019
Response from Joe on 17 Sept 2019
Thank you for staying at our hotel. Your comment is very important to us.

8/10 Good

Danilsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio, silencioso, confortable
Stayed 3 nights in Sep 2019

4/10 Poor

jim, fontana ca.

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The problem was after we left hotel. We left at 3 am to be at airport for 6 am flight. Wife realized she forgot phone at motel.it had all our pics and video she shot at Rome. hotel was unreasonable. its extremely difficult having a pick up, package and ship a cell from italy to usa when we were in USA. We offered to pay all costs if hotel shipped phone directly.nope; we arranged courier to pick cell up. hotel wouldn't cooperate. they haven't return our email; wife is heart broken i am angry. this is unessesary rude.and actually mean it's odd because the hotel web sight states --Need any help. Don’t hesitate to contact us by phone or by email. Hotel Residence Vatican Suites is at your disposal. Right..garbage disposal
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Joe on 22 Aug 2019
Dear Anonymous, thank you for staying at our hotel. Your comment is very important to us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Welcoming staff and property is well equipped for our needs with air conditioning. Location is just walking distance to the Vatican. We will use this again.
Stayed 2 nights in Aug 2019
Response from The Management on 16 Aug 2019
Thank you for staying at our hotel. Your comment is very important to us!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
If u are in need of air conditioning this is not the hotel for you. Very very low air conditioning quality. To the point we got a fan in the bigger room because we could not get any air conditioning we called the front desk apparently there is one central unit that controls all of the air conditioning. As well u have to wait about an hour or so between showers in order to shower with warm water. The hotel was very clean I have to say, room service was okay. They charged us 75 euros on top of what we had paid already on Expedia.
Stayed 4 nights in Aug 2019
Response from The Management on 12 Aug 2019
Dear Guests, We thank you for having stayed at our hotel.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities
The Hotel itself was good and closed to St. Peter Church as I expected but poor air-condition very noisy and breakfast wasn't good so we have our on food
Stayed 4 nights in Jul 2019
Response from The Management on 31 Jul 2019
Thank's you for having stayed in our hotel.

10/10 Excellent

Verified traveller

Stayed 9 nights in Jul 2019
Response from The Management on 30 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us!

10/10 Excellent

Verified traveller

Stayed 9 nights in Jul 2019
Response from The Management on 30 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They helped us arrange for a shuttle to pick us up at the airport which was wonderful!
Stayed 2 nights in Jul 2019
Response from joe on 25 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards, The Management

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good walking distance to the Vatican and a quiet residence area
Stayed 2 nights in Jul 2019
Response from Joe on 17 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards, The Management

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jul 2019
Response from Joe on 16 Jul 2019
Dear Travelocity Anonymous, sorry but it's impossible to see what happened during your stay. Regards, The Management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and staff very friendly. Roof terrace with a view of St Peter’s basilica was a bonus
Stayed 2 nights in Jul 2019
Response from Joe on 15 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards, The Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
No what I wanted. Should have been better advised of the limited amenities
Stayed 2 nights in Jul 2019
Response from Joe on 11 Jul 2019
Dear Anonymous, we are sorry that you didn't appreciated you stay in our hotel. Unfortunately we cannot verify what happened as you are anonymous. Best regards, The Management

10/10 Excellent

TUCLEA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Joe on 10 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards, The Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 rooms in one suite was nice. Walking distance to St. Peter's Basilica. No one told us that we needed to turn the hot water button on. That caused us to take cold showers until we figured it out. Breakfast is at 7:30 am. That's late, because we left at 6:15 am without anything.
Stayed 1 night in Jul 2019
Response from Joe on 10 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards, The Management

4/10 Poor

Emma, Guam

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing special about this property. Although Darius in the guest service was very helpful. The property is outdated but clean. I was not able to sleep well for the two nights I stayed there due to the noise from the AC, it’s as if someone is draining a bath tub or the sound of someone using the faucet sink. Hot water was very little to none. After my husband showered I didn’t get any hot water at all so I showered In I ce cold water. The free breakfast is not catered for international traveler as they only have pastries and cold and hot drinks.
Stayed 2 nights in Jul 2019
Response from Joe on 9 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards, The Management

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did like the location of this property, my husband thought it was too far away from everything though. It was very close to the Vatican. The room was a good size for what we needed. We stayed here for 7 days. When we checked in, the check in person showed us to our room, showed is how to use everything in the room, like the bathroom, water, power, ac, etc. He immediately showed us the small kitchenette and what was all there for us to use, a sink, fridge, cooktop, coffee pot, utensils, plates, pots and pans. I thought, ok cool, we have a place to store drinks. We assumed it was fine to use, however upon reading the "rules" (after we had already used the fridge, two plates, and a knife) I see that these items can only be used for guests that are staying a minimum of a week (which was fine, we stayed 7 days), AND that there was a fee to use these items! 40€! At no point was this ever told to us, at this point I'm not sure if we have been charged or not. I do however wish this had been stated when we arrived to the room. My next issue was the Wi-Fi. Even though we were thankful to have internet, it was spotty at best. I wish it had been much better for the price we were paying. The bed wasn't the most comfortable but it was ok. We did have extra pillows and blankets in our room, which was great that we didn't have to ask for! Overall, I would say our stay was not great but any means, but it was ok for a short time. I wouldn't stay at this location again.
Stayed 7 nights in Jun 2019
Response from Joe on 6 Jul 2019
Dear Anonymous, thank you for taking time to write your review about our Hotel & Residence. We are centrally located as you can clearly see trough google maps. About the use of the kitchenette it's cleary written on all websites that if you stay at least 7 nights as residence there is no charge. For shorter stays (hotel) there is an extra of 40 Euro to be payed. So if you stayed 7 night you didn't pay for the use of the kitchenette. Best regards, The Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the Vatican. Clean property, friendly staff, and good continental breakfast.
Stayed 2 nights in Jun 2019
Response from Joe on 3 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards, The Management

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel is very solid.. The room okay. The mattress very poor! Small TV. Great location. Extremely difficult to park a car.... the breakfast was good but with a small selections of products.
Stayed 1 night in Jun 2019
Response from Joe on 1 Jul 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2019
Response from The management on 30 Jun 2019
Thank you for staying at our hotel. Your comment is very important to us

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was immediate upon my arrival and the gentleman at the desk made me feel as if I were a family member coming home.
Stayed 6 nights in Jun 2019
Response from Joe on 27 Jun 2019
Dear Anonymous, thank you for taking time and write your feedback. We are proud of the work of our staff and try to do all our best to let our guests feel like at home as you wrote. Best regards, The Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent. The location is great as well. The breakfast needs improvement. The options are very limited. For travellers arriving early the early check-in option is not available which was a bummer after a long international flight reaching morning as you need to wait until 2.00 PM to get a room
Stayed 3 nights in Jun 2019
Response from Joe on 25 Jun 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards,

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Joe on 20 Jun 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Joe on 18 Jun 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Godt hotel til prisen. Fint morgenmad. Flink personale. Centralt beliggenhed til Vatikanet
Stayed 3 nights in Jun 2019
Response from Joe on 14 Jun 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Joe on 11 Jun 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Air conditioner did not work and they sid not fix during my 3 day stay
Stayed 3 nights in Jun 2019
Response from Joe on 8 Jun 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Joe on 4 Jun 2019
Thank you for staying at our hotel. Your comment is very important to us! Best regards,