Dear Joe,We thank you for your review. We find his statement regarding the problem encountered with the reception staff regarding verbal communication in English very strange. All our staff speak English, as well as French and Spanish. However, we are very pleased that you enjoyed our services and we hope to have you as our welcome guest again. Best regards.

Dear Ed,We are sorry that you did not enjoy your stay at our hotel. We are surprised that he found the bed broken and that he did not promptly report it to the reception. We would have replaced it immediately. Our rooms are all furnished in a modern-classical style and some of them are published on our site, so we do not understand his statement. We would be happy if he wanted to choose us for his next stay, in order to change his opinion of our hotelBest regards

Dear Sir,we don't understand his statement regarding the rooms. All our rooms have the same style of furniture and differ only in size and exposure (whether internal or external overlooking the street) and are the same as those published. For linen, we inform you that we use a very renowned laundry, which supplies most of the hotels in the city, and uses excellent cotton fabrics and sponges. We care a lot about the cleanliness of our hotel and take extreme care in renovating the rooms. If he had requested additional cleaning, we would have happily fulfilled his wish.His comment penalizes us and is completely unfounded and creates a false opinion in those who read it.Best regards

Dearest Mary,We thank you for the time you took to post your review. We are very pleased that you appreciated the courtesy of our staff and our breakfast.We hope to have you as our welcome guest againBest regards.