2/10 Terrible
James G.
3 Aug 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Absolutely horrible experience. Upon arrival we were disappointed that everything was much more dated, and worse quality compared to the appearance in photos. AC unit was not working, the lower level bedrooms carpet was soaked and the upstairs toilet would not flush. We spoke with the head office staff who was very rude and said the AC had been fixed earlier in the morning. They reluctantly sent maintenance over and could not do anything to fix it. They also were unable to get an outside company to come all weekend. The carpet was so soaked from the broken AC unit it would take at least a full day to dry and the smell in the bedroom was musty from it. During this process the head office staff was rude and visibly annoyed with our requests for help.We messaged the property owner to discuss the issues and they said they could offer us a 50 discount off the full weekend cost. That was not a fair offer. They said they did not have any other units to offer us and that if we did not want to stay we would have to leave within the hour. That left us with about 30 mins to find a new rental property for 5 adults, 2 kids and a baby on a Friday night in the summer heat. The host assured us they would give us the full refund upon departure. Once we left the host ghosted us and refused to answer phone calls from Vrbo directly. We ended up having to dispute it with the bank which took weeks. Terrible host and terrible property. Also the community facilities are not like shown in photos.
James G.
Stayed 2 nights in Jun 2025