Standard Room, 2 Queen Beds

Reviews of Microtel Inn by Wyndham Wilson

2 out of 5
Microtel Inn by Wyndham Wilson
5013 Hayes Place West, Wilson, NC

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1006 reviews" "
Rating 8 - Good. 333 out of 1006 reviews" "
Rating 6 - Okay. 155 out of 1006 reviews" "
Rating 4 - Poor. 87 out of 1006 reviews" "
Rating 2 - Terrible. 54 out of 1006 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Debbie

Travelled with partner
Disliked: Property conditions & facilities
Definitely did not live up to the standards of other Microtels that we have stayed in. Carpet was very bad in the room - dirty, old with wrinkles in it. The side door was taped open to allow other guests to go out and smoke. Used furniture for sale in the hallway. Staff was so-so. Not the friendly crew that is usually at a microtel. Just disappointed in the experience of this microtel.
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean staff very friendly. Just stayed over night.
Stayed 1 night in Mar 2024
Response from Marykate on 20 Mar 2024
Thank you!!

4/10 Poor

Brittany

Disliked: Cleanliness, property conditions & facilities
Our room was filthy. Carpet molded and coming up in all corners. AC had mold in all the vents. Toilet ran constantly. My sheets and pillow cases had makeup stains and random strands of hair on them. VERY UNSAFE!! All side access and back doors were completely unlocked, anyone could walk in with no key card. The back door was propped open both nights we stayed and random people not staying in the hotel just kept coming in and out. Absolutely TERRIBLE and UNSAFE experience and I will NEVER stay here again. Was my worst stay in a hotel ever
Stayed 2 nights in Mar 2024
Response from Marykate on 17 Mar 2024
My apologies --- did you contact the front desk?Our hotel is not indicative of what you say?

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
On my drive home coming from FL…..convenient stop for not with dining options
Stayed 1 night in Mar 2024
Response from mark on 17 Mar 2024
Thank you

2/10 Terrible

jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia site has wrong information. No bar, pool, or restaurant. Fix the add!!!!!!
Stayed 1 night in Mar 2024
Response from Marykate on 17 Mar 2024
sorry about that --- thats on expedia

2/10 Terrible

Joe

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was older and dirty. I had reserved a pet room on the first floor but when we got there at 3pm no more rooms on the first floor. No elevator. But the biggest problem was the noise. There were screaming babies all night long. Also someone had left their dog in their room and left for hours. The poor dog cried and barked and I sat on the hallway floor for over an hour trying to calm him down through the door. Rooms could not be changed as the facility was full. There were at least 6 hotels on this block. I will not stay at this one again.
Stayed 1 night in Mar 2024
Response from Marykate on 4 Mar 2024
my apologies ! i wish you had asked for a manager? i was on duty until 12 midnight

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from and to highway. Friendly employees, very clean, felt safe, great value.
Stayed 1 night in Feb 2024
Response from Marykate on 4 Mar 2024
Thank you so much!!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decent for the price
Stayed 1 night in Feb 2024
Response from Marykate on 5 Feb 2024
THANK YOU SO MUCH!

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
I was apprehensive after reading several negative reviews but my experience was very positive. My room was showing signs of aging but it was spotless and more than adequate. Staff were friendly and helpful, I would like to give a big shout out to the evening desk clerk, Quinn, who went out of his way to be helpful and accommodating.
Stayed 1 night in Jan 2024
Response from Marykate on 5 Feb 2024
THANK YOU SO MUCH --- I will pass your comment on to the night person!

10/10 Excellent

Shanequa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marykate on 2 Feb 2024
Thank you!

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice to me and others . Both shifts . Room was spotless. I like the smaller rooms . You have everything but coffees. But it was available at dinner area. Thank you and I’ll stay again soon!
Stayed 1 night in Jan 2024
Response from Marykate on 2 Feb 2024
Thank you so much!!

10/10 Excellent

Shanequa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marykate on 2 Feb 2024
Thank you!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
No nonsense accommodations. Simple and clean. Great for my overnight stay.
Stayed 1 night in Jan 2024
Response from Marykate on 2 Feb 2024
Thank you so much!

8/10 Good

Theresa

Travelled with family
Disliked: Property conditions & facilities
Did not like the room, needs renovation.
Stayed 1 night in Jan 2024
Response from Marykate on 2 Feb 2024
We are renovating now

6/10 Okay

James

Stayed 1 night in Jan 2024
Response from Marykate on 17 Jan 2024
Thank you

10/10 Excellent

Tavon

Liked: Cleanliness, staff & service, property conditions & facilities
I LOVE Victoria at the Front Desk! Kind, caring, compassionate
Stayed 1 night in Jan 2024
Response from Marykate on 17 Jan 2024
Thank you !! reat to hear!!

2/10 Terrible

Maritess

Stayed 1 night in Jan 2024
Response from Marykate on 5 Feb 2024
our apologies

4/10 Poor

glen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was pet friendly. A room adjacent to ours had a large dog barked a lot. It was very annoying and we were awoken several times throughout the night from the dog barking. We had travelled 14hrs that day and needed a decent sleep to travel 14hrs the next day. Unsatisfactory
Stayed 1 night in Dec 2023
Response from Marykate on 17 Jan 2024
I am so sorry about the dog ---- please let the front desk know and they can move you

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marykate on 2 Feb 2024
thank you

4/10 Poor

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marykate on 2 Jan 2024
thank you

4/10 Poor

JASON

Travelled with family
Stains on sheets and towels. Very unclean. Had to sleep on top of blankets and bought a pillow for the stay.
Stayed 1 night in Dec 2023
Response from Marykate on 2 Jan 2024
my apologies ---- why on earth didnt you contact the front desk to switch rooms. This is not indicative of our hotel.

2/10 Terrible

Chris

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Has potential
Well we check in and the staff is great then i scan my room for cleaness and find sever narcotic pills around the room having kids this is what did it for me as well as the hair all in the floor staff was great but the cleaness not so well
Stayed 1 night in Dec 2023
Response from Marykate on 16 Dec 2023
I am sorry to hear this -- did you tell the front desk? request a different room i hope?

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and decent for price and location
Stayed 1 night in Dec 2023
Response from Marykate on 15 Dec 2023
thank you soo much!

8/10 Good

Taalib, Valley Stream

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for a short stay. Friendly staff. Good location.
Stayed 1 night in Dec 2023
Response from Marykate on 12 Dec 2023
Thank you!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marykate on 12 Dec 2023
THANK YOU SO MUCH!

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Upgrading renovations and repairs needed
Room was relatively clean but really needs to be upgraded-carpeting, fixtures and bathroom are very dated. Bathroom shower had a continuous leak. Carpet badly worn and frayed, furniture has been around for MANY years.
Stayed 1 night in Dec 2023
Response from Marykate on 8 Dec 2023
all being done.... thank you!

10/10 Excellent

Shan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in, room was clean and smelled nice
Stayed 1 night in Dec 2023
Response from Marykate on 8 Dec 2023
Thank you

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Affordable, pet friendly.
Stayed 1 night in Nov 2023
Response from Marykate on 8 Dec 2023
Thank you

10/10 Excellent

Sharnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best I’ve been in
Stayed 1 night in Dec 2023
Response from Marykate on 8 Dec 2023
Thank you so much

8/10 Good

winifred

Liked: Cleanliness, staff & service, property conditions & facilities
Good location right off highway. . Friendly staff. Clean room.
Stayed 1 night in Dec 2023
Response from Marykate on 8 Dec 2023
Thank you

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special.... just easy on and off highway courteous staff.
Stayed 1 night in Nov 2023
Response from Marykate on 4 Dec 2023
thank you

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
My new home away from home.
Stayed 1 night in Nov 2023
Response from mark on 24 Nov 2023
Thank you Kai!

6/10 Okay

mark

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Marykate on 24 Nov 2023
thank you

4/10 Poor

janis

Dirty, smelly
Stayed 1 night in Nov 2023
Response from Marykate on 23 Nov 2023
i am sorry. i wish you had spoken to the front desk?

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this place
On our way to Florida, we stayed at a Microtel in Walterboro SC. Everything was clean and upgraded. I left something in the room and they held it for me for 2 weeks until we came back north. Because of the good experience in Walterboro, we stayed at the Microtel in Wilson NC on our return. There were 6 hotels at the same exit to choose from. Boy did we make a mistake! Facility was not clean, stains on the beds, wet rooms (people had to change rooms), staff was sullen and didn't even know how to use their computer to add a pet charge. Everything was either outdated or put together with really poor workmanship.We will never stay there again, and Microtel Corporate lost us as a customer as well. Time for them to check out their Franchisees and whip them into shape.
Stayed 1 night in Nov 2023
Response from Marykate on 19 Nov 2023
Sorry to hear this --- why didn;t you mention this to someone at the front desk?? The computer system was just changed.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Wilson NC location
The employees at the front desk were friendly n courteous both on check in n out. The mattress in room 104 was hard n uncomfortable. The room was spacious n clean. The breakfast was very good esp the automatic pancake maker. Very cool. I would stay at this location in Wilson again
Stayed 1 night in Nov 2023
Response from Marykate on 19 Nov 2023
thank you!

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it. Staying there second time
Stayed 1 night in Nov 2023
Response from Marykate on 20 Nov 2023
thank you

8/10 Good

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for and for the price it was just fine.
Stayed 1 night in Nov 2023
Response from Marykate on 15 Nov 2023
thank you

2/10 Terrible

Joel

No comment.
Stayed 1 night in Nov 2023
Response from Marykate on 11 Nov 2023
well, if it was that bad--- and you didnt complain to us??

4/10 Poor

Cristal

Travelled with family
Disliked: Amenities, property conditions & facilities
Bathroom was dirty. The bed was so hard I didn’t sleep. Non smoking room and it smelled like nothing but cigarette smoke. Went to check out and desk person didn’t ask how my stay was or even thank you.
Stayed 1 night in Nov 2023
Response from Marykate on 7 Nov 2023
I am so sorry to hear this! you should have contacted the front desk??

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches
Stayed 1 night in Oct 2023
Response from Marykate on 6 Nov 2023
apologies

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Marykate on 6 Nov 2023
thank you!

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Marykate on 6 Nov 2023
thank you so much!

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find...right off of I-95 South. Walkable distance to Cracker Barrel. People were great. All staff very helpful.
Stayed 3 nights in Oct 2023
Response from Marykate on 6 Nov 2023
Thank you so much!!

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Marykate on 4 Dec 2023
Thank you so much!!

8/10 Good

Nancy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need some updating such as carpet. In bad condition
Stayed 1 night in Oct 2023
Response from Marykate on 6 Nov 2023
being replaced!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Marykate on 30 Oct 2023
thank you!

10/10 Excellent

Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay. Easy access of I-95. Easy check in but had not realized there was a pet fee until we arrived. Decent breakfast options. Sizeable grass areas to walk the dogs. No poop bags. Side access doors not locked. Basic amenities in room included drawers and wardrobe. Lots of TV channels. Near I-95 but far away enough to not hear highway noise. A few eateries close by, many more in Wilson about 8 minute drive.
Stayed 1 night in Oct 2023
Response from Marykate on 30 Oct 2023
Thank you!!

6/10 Okay

Andrew

Liked: Staff & service
Nothing specific.
Stayed 1 night in Oct 2023
Response from Marykate on 6 Nov 2023
thank you!

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean, but had strong fume smell like fresh paint or glue. Gave us headaches and unable to sleep comfortably . Bed was way too soft and lumpy to our liking. We would stay again though.
Stayed 1 night in Oct 2023
Response from Marykate on 20 Oct 2023
thank you!!