Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Reviews of Best Western Sycamore Inn

2.5 out of 5
Best Western Sycamore Inn
1935 Dekalb Ave, Sycamore, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 108 out of 270 reviews" "
Rating 8 - Good. 94 out of 270 reviews" "
Rating 6 - Okay. 44 out of 270 reviews" "
Rating 4 - Poor. 16 out of 270 reviews" "
Rating 2 - Terrible. 8 out of 270 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

tamika, Chicago

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment would get no stars if I could. The rooms were half cleaned with bugs!!! I would never recommend this place to anybody.
Stayed 2 nights in Mar 2024
Response from gm on 4 Mar 2024
Tamika,We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable stay for all our guests is our top priority, and we regret that we fell short of your expectations in this instance. Please rest assured that we take your feedback seriously, and our team is actively addressing the issue to prevent any recurrence. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future. If there's anything else we can do to make it up to you, please don't hesitate to let us know.

4/10 Poor

Eugene

Disliked: Staff & service
You have to be “21 or older” to be in this hoterl. waste of money, don't bother coming or booking.
Stayed 1 night in Feb 2024
Response from gm on 25 Feb 2024
Thank you for sharing your thoughts. We are a family friendly hotel but city ordinance is we are not allowed to rent to guests under 21 unless traveling for Military service.

10/10 Excellent

Chas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2024
Response from gm on 24 Feb 2024
Thank you for staying with us. I am glad to hear you enjoyed your stay. Please let us know if there is anything we can do to make your stay m;ore comfortable. We hope to welcome you back soon!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from hotel gm on 5 Feb 2024
Thank you for staying with us. We are glad you enjoyed your stay. If there is anything we could have done to make your stay better we would love to hear. We hope you will visit again.

6/10 Okay

Katharine

Travelled with family
Stayed 1 night in Dec 2023
Response from gm on 14 Dec 2023
Katherine,Thank you for staying with us. If there is anything we can do to make your stay better please let us know. We hope you will come back and see us!

2/10 Terrible

William

Stayed 1 night in Dec 2023
Response from gm on 28 Dec 2023
I am sorry we failed to meet your expectations. If there is any part of your stay you would like to discuss feel free to contact me at the hotel.

2/10 Terrible

Danielle

Stayed 1 night in Dec 2023
Response from gm on 26 Dec 2023
I am sorry that your stay fell below your expectations. If there is anything we could have done to make your stay better please let us know. We hope you will come back and give us an opportunity to show you we do know how to take care of our guests.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from gm on 14 Dec 2023
Thank you for staying with us. We are glad you enjoyed your stay! Hope to see you again!

4/10 Poor

Vina Marie Khristina, New Franklin

Disliked: Staff & service
Well I stayed there 4 nights and every day they keep on knocking on my door even if I put the do not disturb sign on my door.. and opening it and they say it’s the wrong room .. they’re not organized probably.. so far it was okay .. I just don’t like it when I’m relaxing and they’re trying to get inside my room I don’t know why…
Stayed 4 nights in Nov 2023
Response from gm on 28 Nov 2023
Please accept our sincere apologies for disturbing you during your stay. We do our best to honor our guests privacy. I will speak to my staff and remind them they are not to disturb a guest if the sign is on the door. I hope that other than this your stay was good. Again I am sorry and hope you will visit again. Until then safe travels!

6/10 Okay

Kathi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Horrible lighting around sink
Stayed 1 night in Nov 2023
Response from hotel gm on 28 Nov 2023
Thank you for staying with us. Please accept my sincere apologies for the staff interrupting you. We do our best to respect our guests privacy. I will speak with housekeeping and the rest of my staff and remind them to not knock on doors with do not disturbs on them. I hope that everything else was good with your stay. We wish you safe travels!

6/10 Okay

Lindsey, Elmhurst

Business traveller
Liked: Staff & service, amenities
Nothing to note
Stayed 1 night in Nov 2023
Response from gm on 16 Nov 2023
Thank you for staying with us.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty good.
Stayed 1 night in Nov 2023
Response from gm on 13 Nov 2023
James,Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you had a plenty good stay with us.Our team works hard to provide exceptional service, and it's always rewarding to know when we've succeeded in making our guests' stays enjoyable. Your kind words about our [specific aspect mentioned in the review, e.g., staff, amenities, cleanliness] are greatly appreciated.We look forward to welcoming you back to [hotel name] in the future. If there's anything specific you enjoyed during your stay that you'd like to highlight or any suggestions for improvement, we'd love to hear more.Thank you again for choosing [hotel name]. We appreciate your business and your positive feedback!

8/10 Good

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overnight trip
The room was very nice and clean. The only thing we had to complain about was the bed. It was very hard and since I have a bad back, it did not allow me to have a good night's sleep.
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Dear [Guest's Name],Thank you for taking the time to leave us a review regarding your recent stay at our hotel. We appreciate your feedback and are pleased to hear that overall, you had a good experience during your visit.We apologize that you found the bed to be too hard for your comfort. We understand that mattress preferences can vary from person to person, and it's essential for us to cater to the diverse needs of our guests. We will certainly take your feedback into consideration and explore options to provide a more comfortable sleep experience for our guests.We hope that this aspect of your stay won't deter you from returning in the future. Please feel free to reach out to us directly if you plan to visit again, and we will do our best to accommodate your specific preferences.Thank you for choosing our hotel, and we look forward to serving you better in the future.

8/10 Good

Patrick J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from gm on 6 Nov 2023
Thank you for staying with us!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great stay! Nice updated room and great service from staff!
Stayed 2 nights in Oct 2023
Response from gm on 1 Nov 2023
"Thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you had a great stay and received exceptional service from our staff. Our team is dedicated to ensuring that our guests have memorable experiences, and it's always rewarding to receive such positive feedback. We look forward to having the pleasure of welcoming you back in the future. If you have any specific compliments or suggestions, please feel free to share them with us. Your input is valuable in our continuous efforts to enhance our service."

10/10 Excellent

Lee

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was very nice and a great location for all we did with our family. Only one ice machine was working on second floor. Bottom floor and third floor was not working.
Stayed 3 nights in Oct 2023
Response from gm on 24 Oct 2023
We are glad you enjoyed your stay. We do only have two ice machines. We did get the first floor fixed we were waiting on a part. Thank you for staying with us.

6/10 Okay

Bryndon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Unsatisfied
The room’s window was left cracked open. A few bugs were inside. Pillows need a serious upgrade. I think they were made for children with the small dimensions.
Stayed 2 nights in Oct 2023
Response from gm on 16 Oct 2023
Thank you for taking the time to complete the review. I am sorry that we failed to meet your expectations. My staff usually does a great job they obviously failed this time. Please accept my sincere apologies and I hope you will give us a try in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Just Ok.
There was an alarm clock going off in the empty room next to ours. We asked 3 times for it to be turned off. There was visible grime on the bathroom floor. There was a roach crawling in the hallway when we were checking out. The staff were very friendly.
Stayed 2 nights in Oct 2023
Response from gm on 13 Oct 2023
I am sorry that your stay was interrupted by the alarm. I will speak with housekeeping and have them concentrate on details, My staff appreciates your kind words. We hope you will give us another try. Until then safe travels

6/10 Okay

Kari

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from gm on 10 Oct 2023
Thank you for staying with us. Please let us know if there is anything we could have done to make your stay better.We hope stay with us again.

10/10 Excellent

Alkesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Oct 2023
Response from gm on 4 Oct 2023
Thank you! We are glad you had a great stay. We look forward to welcoming you back.

8/10 Good

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently redone. Good water pressure. Very thin walls. Broken elliptical and broken pancake maker. Not a lot for breakfast
Stayed 2 nights in Sep 2023
Response from gm on 25 Sept 2023
Thank you for staying with us. I am sorry you did not like our breakfast options. I apologize and will have ellyptical looked at. We hope you will say with us again.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean.
Stayed 1 night in Sep 2023
Response from gm on 24 Sept 2023
We are glad you enjoyed your stay! Thank you!

4/10 Poor

Ella

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was clean and attractive. There were low-carb options for breakfast. BUT... Our room keys didn't work when we came back from dinner. There was one coffee in the room so I asked the front desk for more. Her response was she would have to try to find housekeeping for more and deliver them. It never happened. The pool was not available, being serviced over the weekend. When we checked out, their records showed someone else in our room, us in another room with a two-day reservation. It was just one error after another.
Stayed 1 night in Sep 2023
Response from gm on 24 Sept 2023
Thank you for sharing your thoughts. On behalf of my entire team I apologize that my staff did not perform to their usual high standards. I will work with my staff to improve their responses and service to guests. I hope you will not keep you from giving us another try in the future.

4/10 Poor

Talia

Liked: Staff & service
Disliked: Cleanliness
Response from gm on 25 Sept 2023
I am sorry we failed to meet your expectations. If you would like to discuss any part of your stay I would be happy to speak with you. I can be reached at 815/748-7400.

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gm on 19 Sept 2023
Thank you! We are so glad you enjoyed your stay. We hope you will stay with us again.

6/10 Okay

Jahmela

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the room didn’t have any face towels and that i saw a roach once we arrived in the room.
Stayed 1 night in Sep 2023
Response from gm on 6 Sept 2023
Please accept my sincere apologies. If you had mentioned this to the desk they would have been happy to move you. We have not had any reports of bugs in room and we do have a regular pest control program. I hope you will give us another chance if you are ever in the area again.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from gm on 5 Sept 2023
We are glad you enjoyed your stay. Thank you for staying with us.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would be repeat customer
Great 2 night stay. Hotel is fairly new; our room eas pn 3rd floor with luxury tile flooring & comfy bed. Slight issue with the wall air conditioning. It was plenty cool, but very humid. We did not co.plsin as both nights we were late getti g back to our room. I told front desk when we checked out; they were shocked to hear we didn't complain and said they would immediately have moved us. No biggie, appreciated their response. Breakfast was good, they have a little pancake thing that makes fresh hot pancakes instead of a waffle maker. Pool is small, but clean. Would DEFINITELY stay there again. On the main strip with restaurants & abundant shopping
Stayed 2 nights in Sep 2023
Response from gm on 5 Sept 2023
Happy to hear that you found everything you needed. We are glad you enjoyed the pancakes. We look forward to welcoming you back.

10/10 Excellent

Pati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, breakfast was decent, staff pleasant shower good, bed comfy but squeaky(😔) Overall ok place to stay!
Stayed 1 night in Sep 2023
Response from gm on 5 Sept 2023
Thank you for staying. I am sorry for the squeaky bed but I am glad it was comfortable. Hope you visit again!

10/10 Excellent

Cindy

Stayed 1 night in Aug 2023
Response from gm on 24 Sept 2023
Thank you for staying with us!

8/10 Good

Alex

Great for a quick stay. Good breakfast bar.
Stayed 2 nights in Aug 2023
Response from gm on 23 Aug 2023
Alex,Glad you had the opportunity to enjoy breakfast. We are not fancy but we fill the bill for the quick stay and a good breakfast. Hope to see you again!

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and rooms. Clean and modern. Great location for shopping and dining
Stayed 1 night in Aug 2023
Response from gm on 20 Aug 2023
My staff and I thank you for staying with us. We are glad that you found our location to provide a restful night sleep.We wish you safe travels!

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice welcoming staff and clean environment
Stayed 1 night in Aug 2023
Response from gm on 8 Aug 2023
Christina,Thank you for staying with us. I am happy to hear my staff made you feel welcome. If there is anything we could do to make your stay better please let us know.We wish you safe travels!

10/10 Excellent

DARRELL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars across the board & could not be more pleased with our stay. Thank you BW!
Stayed 1 night in Jul 2023
Response from gm on 27 Jul 2023
Thank you so much for staying with us. It is great to hear that you enjoyed your stay. We hope you will come stay with us again.

10/10 Excellent

Terrance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Stayed 1 night in Jul 2023
Response from gm on 11 Jul 2023
Thank you for staying with us! We are glad you enjoyed your stay.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service
It was a very nice stay
Stayed 1 night in Jun 2023
Response from gm on 18 Jun 2023
Thank you for choosing to stay with us. We are glad you enjoyed your stay. Hope you will stay with us again soon.

8/10 Good

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable the room was clean. I would recommend staying here. I would come back love the way you get your breakfast nobody had to touch anything to make pancake it was very clean where you eat
Stayed 1 night in Jun 2023
Response from gm on 5 Jul 2023
JudithThank you for staying with us. We are that you liked the accommodations. The pancakes are good as well as easy to make. We hope you come back soon!

10/10 Excellent

Nancy M

Liked: Property conditions & facilities
Staff were very helpful and responsive during this stay. The coffee and breakfast options were nice. Room was very comfortable and clean. It was a nice place to stay.
Stayed 2 nights in Jun 2023
Response from gm on 12 Jun 2023
Nancy MThank you for staying with us. We are happy to hear you had a good stay. Please let us know if there is anything we can do to improve on our service. We hope to welcome you back.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
The bathroom was oddly shaped. No water pressure in the shower. Toilet paper roll was placed on the far wall from the toilet. I’m 6’1” and could barely reach it.
Stayed 1 night in Jun 2023
Response from gm on 5 Jun 2023
I am sorry the bathroom fell below your expectations. We appreciate you sharing your thoughts. We hope you will choose to stay with us again. We hope to welcome you back soon.

4/10 Poor

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scammed?
Everything went well until 11pm when we were awaken by a call we assume was from the front desk. They asked for our credit card information for “incidentals”. Now was It a legit call at a very odd hour, 11pm, or where we being scammed into giving our credit card information?!
Stayed 1 night in May 2023
Response from gm on 31 May 2023
Jay,Please accept my apologies I have spoken with my staff and have been assured this will not happen again. My staff is new they were having issue with the credit card on file. But I was able to straighten out and destroyed your cc information. Again I am sorry this happened. We hope this will not keep you from staying with us again.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from gm on 24 May 2023
Thank you for sharing your thoughts about your recent stay. We hope you will stay with us again.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from gm on 15 May 2023
William,Thank you for staying with us. We are glad you enjoyed your stay.

6/10 Okay

Nina

Travelled with family and small children
Liked: Cleanliness
Decent stay because it looked quite new, but there was old sock under the bed so not very clean.
Stayed 2 nights in May 2023
Response from gm on 9 May 2023
Thank you for stayig with us. I am sorry that housekeeping failed to meet your expectations. We will continue to work with them so that we may improve our services so this does not happen again in the future. We hop you will come stay with us again.

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, amenities
The only thing that wasn't great about the hotel is the water never got hot. I tried to take a bath but ended up getting out chilled. It was warm, but not hot.
Stayed 2 nights in Apr 2023
Response from gm on 21 Apr 2023
Megan,Thank you for sharing your thoughts about your stay. We use your comments to help improve our service. We will have maintenance inspect water temperatures. We hope you will consider staying with us again. We look forward to welcoming you back.

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my room set up. The staff was helpful and friendly. It was a very convenient location.
Stayed 1 night in Mar 2023
Response from gm on 10 Mar 2023
Thank you for sharing your thoughts about your stay. We are glad you like our new look. It is great to hear that my staff took care of you. We wish you safe travels and hope to see you soon.

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet. Gym is minimal but clean; equipment was not well maintained. Good location if you’re doing something in Dekalb/Sycamore area. Good price.
Stayed 1 night in Feb 2023
Response from gm on 28 Feb 2023
David,We are happy that we met your expectations. If there is anything we can do to make your stay better please let us know. We hope to see you again!

10/10 Excellent

Barbara K

Stayed 1 night in Feb 2023
Response from gm on 28 Mar 2023
Thank you we are happy that you enjoyed your stay. We wish you safe travels!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice and spotless, but the water in the shower could have been hotter.
Stayed 1 night in Feb 2023
Response from gm on 17 Feb 2023
Thank you for sharing your experience. I am glad that your room met your expectations. I am sorry that water did not get hot enough I will have maintenance look into this. We hope you will come back again.

10/10 Excellent

Colleen

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great service, clean room, good value
Stayed 1 night in Feb 2023
Response from gm on 17 Feb 2023
Colleen,We are happy we could give you a good stay. Please let us know if there is anything we can do better to improve your stay. We wish you safe travels and hope to see you soon.

8/10 Good

Mejo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from gm on 5 Feb 2023
Thank you for staying with us. We hope you will come back again soon!