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Reviews of Days Inn by Wyndham Rock Springs

2 out of 5
Days Inn by Wyndham Rock Springs
1545 Elk St, Rock Springs, WY

Reviews

5.2
Rating 10 - Excellent. 38 out of 509 reviews" "
Rating 8 - Good. 100 out of 509 reviews" "
Rating 6 - Okay. 113 out of 509 reviews" "
Rating 4 - Poor. 127 out of 509 reviews" "
Rating 2 - Terrible. 131 out of 509 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

8/10 Good

Rebecca, San Diego, CA

Travelled with family and small children
Liked: Cleanliness
Great place for the night. Rooms were a bit run down, and outside was unkept-broken sidewalks. Room phone didnt work and needed help and no one was in the office shortly after i checked in.
Stayed 1 night in Jul 2020
Response from General Manager on 6 Aug 2020
Thank you for staying with us and sharing your feedback. Safe travels. Sincerely, Heidi Harvey

6/10 Okay

Allison

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2020
Response from General Manager on 6 Aug 2020
Thank you for your feedback and safe travels on your trip. We appreciate your business. Sincerely, Heidi Harvey

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2020
Response from General Manager on 27 Jul 2020
Thank you for letting us know about your stay. Safe travels. Sincerely, Heidi Harvey General Manager

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from General Manager on 27 Jul 2020
Thank you for your feedback we appreciate your business. Sincerely, Heidi Harvey General l Manager

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2020
Response from General Manager on 27 Jul 2020
Thank you for writing a review on our hotel. We appreciate your feedback. Safe travels. Sincerely, Heidi Harvey General Manager

10/10 Excellent

Dawna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from General Manager on 27 Jul 2020
Thank you so much for your review and your business. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

SummerTraveler, Omaha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked that it is pet friendly without smelling like pets, as well as the location (right off the interstate). What I didn't like was not having toilet paper, the disgustingly sticky-dirty tv remote, and the lazy manager's solution to pandemic continental breakfast, which was cups of orange juice. She/they could have offered packaged food items like muffins, donuts, etc. After all, a continental breakfast is advertised. It was the equivalent of staying at Motel 6, but more costly.
Stayed 1 night in Jul 2020
Response from General Manager on 27 Jul 2020
Thank you for letting us know your feedback and safe travels. Sincerely, Heidi Harvey General Manager

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Interstate side of building was extremely noisy.
Stayed 1 night in Jul 2020
Response from General Manager on 15 Jul 2020
Thank you for writing a review for the Days Inn. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

Daniel

Stayed 1 night in Jun 2020
Response from General Manager on 14 Jul 2020
Thank you for writing a review on the Days Inn. We appreciate your feedback and business. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a very good place to stay
Stayed 1 night in Jun 2020
Response from General Manager on 23 Jun 2020
Thank you writing a review on the Days Inn. We appreciate your business. Safe travels, Sincerely, Heidi Harvey General Manager

6/10 Okay

Janna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Tv and light went out but came back on in 40 or so min
Stayed 1 night in Jun 2020
Response from General Manager on 10 Jun 2020
Thank you for writing a review on the Days Inn. I am sorry about the power outage in the area that happened. Safe travels, Sincerely, Heidi Harvey General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from General Manager on 17 Mar 2020
Thank you for taking the time to write a review on our hotel. We appreciate your business. Thank you again. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

Rebekah

Business traveller
Disliked: Property conditions & facilities, room comfort
It was old and run down. Terrible WiFi where we were in the hotel actually nothing had to go to the lobby. Staff were very nice .
Stayed 1 night in Feb 2020
Response from General Manager on 25 Feb 2020
Thank you for letting us know were improvement. Sorry about your stay with us. Sincerely, Heidi Harvey General Manager

8/10 Good

Estuardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from General Manager on 11 Feb 2020
Thank you for writing a review on the Days Inn. I appreciate your business. Safe travels. Sincerely, Heidi Harvey GM

4/10 Poor

Becky

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy and dilapidated!
This motel was absolutely disappointing in every way! The building in which our room was located was dilapidated and the roof was held in place in several spots with raw plywood. The room itself was extremely dirty! Long black hairs on the toilet and debris on the bathroom floor! It appeared the room had not been vacuumed in quite some time. Would certainly have stayed elsewhere if not for prepayment of the room. Beware of this place and stay somewhere else!
Stayed 1 night in Jan 2020
Response from General Manager on 4 Feb 2020
Thank you for writing a review on the Days Inn. I appreciate your business and your feedback. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else.
Really needs to be updated. Cold air coming in around door. Poor wifi. D cent breakfast and the staff was very friendly.
Stayed 1 night in Jan 2020
Response from General Manager on 14 Jan 2020
Thank you for staying with us and letting us know your feedback. Sincerely, Heidi Harvey General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Initial room had threadbare carpet, cobwebs, few functioning lights and snarled strongly of dog. Requested a different room and was accommodated with the replacement room being much better but then intermittently through the stay had the strong smell of cigarette smoke which was coming in through the heating duct/vent. Would likely have canceled the booking after the initial room but was trapped by the non-refundable nature of the booking. Ironically, the Expedia non-refundable price was the same as the hotel listed price causing us to wonder what possible help it was to book through Expedia at all since doing so trapped us into a disappointing property.
Stayed 1 night in Jan 2020
Response from General Manager on 9 Jan 2020
Thank you for writing a review on the Days Inn hotel. I am sorry to hear about your stay with us. Thank you for letting us know were improvements can be made. Sincerely, Heidi General Manager

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one set of towels on comfortable bed noisy outside with truckers all night long. TV did not work properly Internet did not work in the room I was in.
Stayed 1 night in Nov 2019
Response from General Manager on 26 Nov 2019
Thank you for staying with us and letting us know your feedback so we can improve the guest experience. We are working hard to improve the issues you mentioned. Sincerely, Heidi GM

6/10 Okay

Jessie

Travelled with family
Liked: Staff & service
Meh
Previous reviews also state that it needs updated. It really does. But it was a place more comfy than the car to sleep.
Stayed 1 night in Oct 2019
Response from General Manager on 5 Nov 2019
Thank you for writing a review on the Days Inn. Thank you for letting us know were improvements can be made. Safe travels. Sincerely, Heidi Harvey General Manager

2/10 Terrible

Brenda

Stayed 1 night in Aug 2019

2/10 Terrible

PaulSstevens, Uk

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say is the place needs bulldozing and replacing. Thr staff at checkout were rude and unhelpful. The food hygiene was something else!!! Total waste of money
Stayed 1 night in Oct 2019
Response from General Manager on 22 Oct 2019
Thank you for writing a review on the Days Inn. We appreciate your feedback and suggestions. Sincerely, Heidi Harvey. General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No cleaning in between nights. Staff did not seem to carry a vacuum. We had to ask for clean towels, coffee, soap, etc the 2nd day. The floor was uneven (it was a cement floor under the carpet). The hotel was in desperate need of updating - walls are only 1 1/2" thick, ceiling was only 7' tall (basketball players please avoid!).
Stayed 1 night in Oct 2019
Response from General Manager on 15 Oct 2019
Thank you for letting us know were improvements can be made and taking the time to write a review on the Days Inn. We appreciate your feed back. Sincerely, Heidi Harvey General Manager

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from General Manager on 7 Oct 2019
Thank you for writing a review on the Days Inn. We appreciate your business. Sincerely, Heidi Harvey General Manager

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay
Worse stay of my life, frooze as heating system didn't work next morning was told they have disconnect under switch in bathroom area, also head only light blanked and sheet. Put us on interstate side very very loud and that combitnation means I'm way tired now then when I checked in. Staff was friendly. However it blows my mined this place has 2 star rating. I give it NO star rating. Also look at reviews there are none as owners remove them to stay in business.
Stayed 1 night in Oct 2019
Response from General Manager on 7 Oct 2019
Thank you for writing a review and letting us know were improvements can be made. We appreciate your feed back and will work hard to improve the issues you mentioned. Sincerely, Heidi Harvey General Manager

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
The first room I checked into had no heat, it was below freezing that night. The television did not work and the curtains on the window did not adequate adequately cover for privacy. The second room after I moved had no heat. The desk Clerk did not tell me where the switch for the heat was, as I discovered that in the middle of the night. Worst stay in a long time.
Stayed 1 night in Sep 2019
Response from General Manager on 7 Oct 2019
Thank you for writing a review on our hotel the Days Inn. We appreciate your feed back and will work hard on fixing the issues you mentioned. Sincerely, Heidi Harvey General Manger

6/10 Okay

Teresa

Travelled with family
Stayed 1 night in Sep 2019
Response from General Manager on 23 Sept 2019
Thank you for writing a review on the Days Inn hotel and let us know were we can improve. Sincerely, Heidi Harvey General Manager

4/10 Poor

Verified traveller

Travelled with group
The entire motel is run down. Our room was clean but the conditions of everything but the beds was worn out. Some lights didn’t work; TV did not work; not all the plugs worked; carpet was worn out and; shower was worn. And very poor benefit.
Stayed 1 night in Sep 2019
Response from Gerenal Manager on 23 Sept 2019
Thank you for writing a review on the Days Inn hotel. We will work hard to address the issues you mentioned. Sincerely, Heidi Harvey General Manager

6/10 Okay

Ol-Skool

Business traveller
Liked: Cleanliness, staff & service, amenities
This hotel was clean but was old. I was on a motorcycle trip and needed a room. At $65.00 a night I thought I would give it a try. The place was clean but the hotel could use some TLC ... Got in late and was tired, funny thing was I was tired enough I could not find the heat !!!! Found it the next morning. lol. It was okay for the price. Two other hotel were booked and the Best Western wanted $165.00 a night. I went with price.
Stayed 1 night in Sep 2019
Response from General Manager on 16 Sept 2019
Thank you for taking the time to write a review on the Days Inn hotel. We appreciate your business and feedback. We are working hard on improving our property. Thank you and safe travels. Sincerely, Heidi Harvey General Manager

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from General Manager on 16 Sept 2019
Thank you for reviewing the Days Inn. We appreciate your feedback and will work hard to improve the issues. Safe travels. Sincerely, Heidi Harvey General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is dusty, no double lock. bed is sucks.
Stayed 1 night in Aug 2019
Response from General Manager on 4 Sept 2019
Thank you for writing a review on the Days Inn. We are working hard to improve the items you mentioned. Sincerely, Heidi Harvey General Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
we drove up and notice a fairly new building with the office in it. So, we thought things would be fine. The reservation desk looked just fine. However, when we were assigned our room and drove around back as instructed, the building looked as if it was built in the 1950's. The quality of the room very much reflected that era of building. The door did not open without putting your shoulder into it. The lock on the door did not work properly. The walls had holes in them that were patched and still showing. Both the bathroom sink and the tub had large cracks in them that had been somewhat "repaired". The carpet was old, warn, and torn. It appeared as if it had not been shampooed in years. The air conditioner was somewhat installed in a window. At night when we went to bed we literally wedged the ironing board under the door knob for security. I would never recommend this motel to anyone for any reason. Their "pet friendly" policy also allowed us to listen to a dog a couple of rooms down most of the night.
Stayed 1 night in Aug 2019
Response from General Manager on 19 Aug 2019
Thank you for writing a review on our hotel the Days Inn. Thank you for your feedback and suggestions. We are working hard to improve the issues you mentioned. Sincerely, Heidi Harvey General Manager

10/10 Excellent

Shanin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and pleasent. Thank you. This was the best place out of my 2 week trip.
Stayed 1 night in Aug 2019
Response from General Manager on 4 Sept 2019
Thank you for writing a review on the Days Inn. We appreciate your feedback. Safe travels. Sincerely, Heidi Harvey General Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cost and location good
Stayed 1 night in Aug 2019
Response from General Manager on 6 Aug 2019
Thank you for writing a review on the Days Inn. I am pleased that you enjoyed your stay. Safe travels. Sincerely, Heidi Harvey General Manager

6/10 Okay

I80traveler, Colorado

Travelled with family
Liked: Staff & service
Days Inn Rock Springs was OK. Our room seemed fairly clean. The breakfast was pretty good for a budget motel. Staff seemed friendly and helpful. There was an old stain on one of the sheets which creeped out my kids. Room was well worn and could use some updating.
Stayed 1 night in Jul 2019
Response from General Manager on 2 Aug 2019
Thank you for taking time to write a review on the Days Inn. We appreciate your feedback. We are working hard to fix the issues you mentioned. Sincerely, Heidi Harvey General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terribly run down. Needed new carpet, new drapes,etc....
Stayed 3 nights in Jul 2019
Response from General Manager on 2 Aug 2019
Thank you for writing a review on the Days Inn. We appreciate your feedback and will work hard to improve the issues you mentioned. Sincerely, Heidi Harvey General Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Had better days
Sheets were so thin you could watch TV through them. Won't use Hotels.com again.
Stayed 1 night in Jul 2019
Response from General Manager on 25 Jul 2019
Thank you for letting us know were improvements can be made. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

George

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After we checked in, we found our room smelled like stale smoke. We only had one small bar of soap. When I went to see if I could get another the office was closed and the door locked. Then, going to bed it was like laying on a slab of plywood. Didn’t get a good nights sleep.
Stayed 1 night in Jul 2019
Response from General Manager on 25 Jul 2019
Thank you for writing a review on the Days Inn hotel. We are working hard to improve our hotel. Thank you for your feedback. Sincerely, Heidi Harvey General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty disgusting dump. Room was dirty, outdated, ripped bedding, dirty stained ripped carpet. Air unit in window didn’t work. Window treatments had knots and plastic ties. Door had space between for bugs to come in. I drove 12 hours and was too tired to complain. It wasn’t worth $25 a night. I paid almost 90 which was getting in and out in 6 hours!!!!
Stayed 1 night in Jul 2019
Response from General Manager on 19 Jul 2019
Thank you for your feedback we are working hard to fix the issues you mentioned. Sincerely, Heidi Harvey General Manager

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay
At the Days Inn, we were all checked in. I had asked about the pool and was told it wasn't working. My small children had been traveling all day and it was the 1 thing they were looking forward to. The room was very dated. The box springs in one bed was duct taped. In the other bed, the box springs was taped and also ripped with springs sticking out. The mattress also had red stains along the sides that I am praying was not blood. The shower bottom was all ripped up. The floor also was very bumpy under the carpet. Unsure what it was. The microwave we were told would be in the room was missing. The TV was from decades ago. We also had no working phone. There was also a puddle of water on the bathroom floor. The gentleman who checked us in was very nice but when we asked for a room change because of all the issues, we were told there were no more. There were a lot of empty rooms but maybe because of remodeling?Very scary stay!
Stayed 1 night in Jul 2019
Response from General Manager on 16 Jul 2019
Thank you for writing a review on the Days Inn and letting us know were improvements can be made. Safe travels. Sincerely, Heidi Harvey

2/10 Terrible

Josh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Gotta sleep somewhere
It was a place to stay in middle of nowhere. I got the minimum amount of sleep needed and hit the road.
Stayed 1 night in Jul 2019
Response from General Manager on 16 Jul 2019
Thank you for letting us know were improvements can be made. We are working hard to improve the issues you mentioned. Safe travels. Sincerely, Heidi Harvey General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient from the highway. The bed was comfortable as well. It had free breakfast as well.
Stayed 1 night in Jul 2019
Response from General Manager on 16 Jul 2019
Thank you for writing a review on your stay at the Days Inn. I am pleased that you did enjoy your stay with us. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well where do I begin I guess at check in there was a young lady/girl that greeted us (my wife and myself) when we walked into the lobby she proceeded to check us in and we received one door card to unlock door which didn’t work my wife drove back to office and the girl gave my wife a second card which that didn’t work so my wife walked back to the office and the girl walked back to the room with my wife and she opened the door with her card. My wife and I didn’t leave the room to go get something to eat for fear of not getting back into the room. The next thing was that the WiFi that we received at the office of the motel didn’t work as it directed us to a different website that was entirely different than what was on the card I received from the girl who checked us in so we just “said forget it” the remote for the TV didn’t work and all the channels were fuzzy or the sound was bad. As far as I am concerned for what we paid for the room wasn’t worth the cost. The only good thing I could say was the room was clean and the shower was great and the bed was comfortable and the Continental breakfast was really good. Overall I guess I could give it about 2 1/2 stars only because of the bed and shower and b-fast
Stayed 1 night in Jul 2019
Response from General Manager on 16 Jul 2019
Thank you for writing a review on the Days Inn. I am sorry about your issues. We will work hard to fix the issues you mentioned. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
This property was very rundown and even dingy. The TV was probably 30 years old and had lines across the top screen. I was unable to connect the Wi-Fi. The bed and pillows were uncomfortable and I don't consider myself a picky sleeper. The sink and bathroom area did appear clean. I truly would not stay here again if it was for free. This property was just in a very rough condition. I do not enjoy sounding so harsh but my experience just was not a good one.
Stayed 1 night in Jun 2019
Response from General Manager on 8 Jul 2019
Thank you for writing a review on our hotel. We have been working hard to fix the issues you mentioned. Thank you for your feedback. Sincerely, Heidi Harvey General Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
The curtains and carpets were in poor condition. I asked for a receipt and was told it would be sent to my email. I have not gotten a receipt.
Stayed 1 night in Jun 2019
Response from Genreal Manager on 2 Jul 2019
Thank you writing a review on the Days Inn hotel and we appreciate your feedback. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from General Manager on 1 Jul 2019
Thank you for writing a review on the Days Inn. Thank you for letting us know were improvements can be made. Safe Travels. Sincerely, Heidi Harvey GM

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The room were terrible and they was no security latch on the door.
Stayed 1 night in Jun 2019
Response from General Manager on 1 Jul 2019
Thank you for writing a review on the Days Inn. We'll work hard to fix the issues you mentioned. Thank you for letting us know. Sincerely, Heidi Harvey General Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
TV remote did not work; TV set was out-dated non-fllatscreen;; bathroom needed total renovation; drapes could not be adjusted so as to darken the room. I will not stay there again
Stayed 1 night in Jun 2019
Response from General Manager on 1 Jul 2019
Thank you for letting us now were improvements can be made. We will work hard to fix the issues you have mentioned. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

Erin

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the happiest.
Customer service out of most was a five. There was black mold in the bathroom. My friend is now sick from it because she has a weak immune system. There was no heat in room 305. I wouldn't recommend staying here for any amount of money.
Stayed 1 night in Jun 2019
Response from General Manager on 26 Jun 2019
Thank you for letting us know were improvements can be made. We have been working hard to improve our hotel the Days Inn. Safe travels. Sincerely, Heidi Harvey General Manager

4/10 Poor

Victoria L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
Place was filthy. I found it a great disappointment.
Stayed 1 night in Jun 2019
Response from General Manager on 26 Jun 2019
Thank you for letting us know were improvements can be made. We are working hard to improve our hotel the Days Inn. Safe travels, Heidi Harvey General Manager

4/10 Poor

Cathy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The inn needs major updating. Curtains are torn. Outside ceiling is ready to fall in.
Stayed 1 night in Jun 2019
Response from General Manager on 18 Jun 2019
Thank you for writing a review on the Days Inn. We are working hard to improve our property. Thank you for your feedback. Safe travels. Sincerely, Heidi Harvey General Manager