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Reviews of Holiday Inn Rochester NY - Downtown, an IHG Hotel

3 out of 5
Holiday Inn Rochester NY - Downtown, an IHG Hotel
70 State St, Rochester, NY

Reviews

6.6
Rating 10 - Excellent. 227 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 169 out of 1001 reviews" "
Rating 4 - Poor. 138 out of 1001 reviews" "
Rating 2 - Terrible. 193 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Christie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was unsanitary.
Stayed 3 nights in Apr 2024

2/10 Terrible

Elsa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place restroom smell like sewage plumbing not working carpet smelled dirty and old did not end up staying left instead
Stayed 2 nights in Apr 2024

6/10 Okay

Amara

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was as cold as it gets. They turned off the heat and didn’t even attempt to turn it on knowing how cold the weather was. I literally had to wear sweater to keep me warm while I go to bed.
Stayed 2 nights in Apr 2024

4/10 Poor

Jane

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is under construction yet prices did not reflect this at all. Open ceiling tiles, unmarked parking areas and construction materials everywhere made the late check in frustrating. Bathroom had no toilet paper holder and roll in shower which we didn’t need but certainly important for some, just not us, and showers made the whole bathroom floor wet. Staff was friendly but at one point in the night someone tried to open our door and enter our room. My son had left the knob latch unlocked by accident and they were pushing full force. Thankfully he had closed the door latches. Hotel did not feel safe.
Stayed 1 night in Apr 2024

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I never leave reviews, period. I have traveled in third world countries and stayed in youth hostels. This was worse. The hotel is not just dirty, it's filthy. Floors are gross with dust and dirt all over them. There was a half empty wine bottle on the floor of our room. Our room had clean linens and was quiet. I throughly checked for bed bugs are couldn't find any, thank god. The staff were friendly. The rooms had paper room numbers taped to the walls. One elevator was out with a sold out hotel. Panhandlers were in the lobby in the evening. The hotel is in a not so great area. Gym is under construction which is not mentioned anywhere until you get there. The neighborhood is not safe to run or walk in alone. Under construction. We paid $450 a night to stay there for the eclipse. Unbelievable. DO NOT STAY HERE!!
Stayed 2 nights in Apr 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience, one elevator and several restrooms out of order, room cards constantly demagnetizing, bathtub literally falling apart, seriously understaffed hotel. Wouldn’t recommend to anyone
Stayed 1 night in Apr 2024

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fantastic staff but horrible building. We had to switch rooms because our sink and toilet wouldn’t drain just to have the second room have the same problems.
Stayed 2 nights in Apr 2024

2/10 Terrible

Stephen

The staff did not refund my security deposit
Stayed 1 night in Mar 2024

4/10 Poor

Mozalin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
No contact with front desk. TV did not work.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Entire Hotel is going through renovations. Makes things very inconvenient, especially for the rate of $140 per night
Stayed 1 night in Mar 2024

6/10 Okay

Kim

Stayed 1 night in Mar 2024

2/10 Terrible

Keith

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioning heater only and it blows out at 90° could not sleep room was always 85 or above
Stayed 3 nights in Mar 2024

2/10 Terrible

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great but unfortunately expedia messed up my booking and there was no room reserved for me
Stayed 1 night in Feb 2024

8/10 Good

Benjamin J

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is under construction (remodeling) so there is a lot of random stuff in the hallways, but otherwise the room was completely comfortable The one concern on our room was that the lock was not very reliable. Sometimes our keys worked and other times they did not, this was a little frustrating but not too big of a deal.
Stayed 3 nights in Jan 2024

2/10 Terrible

Tyrus, Brooklyn

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
They need to get the heating situation under control
Stayed 1 night in Jan 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was extraordinary. Just needed time away to myself to relax and get comfortable.
Stayed 1 night in Jan 2024

2/10 Terrible

Denis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently, the hotel had been closed for some time when I showed up and no one informed me about it. Ruined my new year’s eve plans!
Stayed 1 night in Dec 2022

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

PETER

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
Arrived and was told that they couldn’t make up key cards. They offered to hold onto our luggage while we went to dinner. Upon return, we checked in a d received our key cards. However, strangely, a security person accompanied us to our rooms to ensure we could get in. When we arrived on our floor, we were greeted with a construction site. Drywall dust everywhere, mattresses and bits of furniture strewn through the hall. When we arrived to our respective rooms, we found the entire room full of dust and my colleagues said that the toilet in his room was used but not cleaned. I was aware that this Holiday Inn had some poor reviews before booking, but I didn’t expect to see anything as bizarre as this. It’s great that they’re renovating, but they can’t expect guests to literally sleep in a construction site. The kind attendant at the front desk refunded our credit cards. We booked nice accommodations at another property which we should’ve done from the get-go.
Stayed 1 night in Nov 2023

2/10 Terrible

keith

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel
We were placed on the floor that was under renovation. Why would you place guest our floors that are being renovated what they should’ve done was renovated half the hotel and place guest in rooms that are not renovated We had to walk down six flights of stairs, because the elevator wasn’t working. We wasn’t informed of this by the hotel staff I recommend that no one. I repeat no one stays at this hotel at all if they gave me a free night, I would not stay at this hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

Roman

Disliked: Staff & service, amenities, property conditions & facilities
It would have been nice to know the property was under construction when booking. There was literally no warning or indication until arriving. Also in a building with at least 12 floors why shove everyone on the floor that’s under construction!?!? Not a good move! The Elevator was extremely slow and inconvenient, which took me to the 6th floor (my floor) which was completely under construction. Tools, wood, nail, paint and workers everywhere. Extremely unsafe and again no warning at all from the front desk! Then the workers didn’t even know which rooms were occupied so I was woken up at least 4 times by people trying to enter my room; how is this allowed to happen!!?? The heater was blasting in the room with no way to turn it down, the engineer had to just shut the A/C completely off;NICE! If that wasn’t enough, I left to get lunch and came back to find my room wouldn’t unlock! I go down to the front desk the lady swiped my card and sent me back up. It didn’t work again! I went up three times before she finally said “oh my bad, I forgot to update something; it should work now” Like thanks for the inconvenience. All in all would definitely NOT RECOMMEND! It’s a shame you can take my money and demand I pay using only certain methods but can’t do your guest the simple courtesy of telling them before hand! By the way we do not accept these forms of payment.
Stayed 1 night in Nov 2023

6/10 Okay

Henry L

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Nathan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot ass room
Check in took over a half hour. Place was under construction I understand that because I used to build. But construction was all over the place not in one area. Room was not clean. No ice machine to be found on property. Room was hot as hell and air conditioner just blew hot air. Woke up to workers music down the hall.
Stayed 1 night in Nov 2023

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took forever to check in, hotel overbooked. Staff started knocking on our door at 815am to clean room. Staff had their infant children running all over the hotel while cleaning other rooms. No wifi, dirty carpets, extremely lazy front desk staff. Military security guards posted all over the hotel

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I get that it was being remodeled but it was pretty disgusting. Food and garbage in the stairwells and the room didn't look or feel comfortable at all , carpets and walls were stained and damaged. Closing during the remodel would be a better idea .
Stayed 1 night in Nov 2023

2/10 Terrible

jason

Stayed 1 night in Nov 2023

2/10 Terrible

Bridget

Stayed 1 night in Nov 2023

4/10 Poor

Ken

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay away at all costs
I know construction outside the hotel on the traffic isn't the hotels fault, but it sucked! Then construction inside, started everywhere, yet so many areas, yet all partially completed? It's like NYS shutting down most of the rest areas.. almost all instead of every other. No restaurant opened the night of a huge concert? No vending machines with any drinks in them, while there is no open restaurant? One elevator while the other is out of service? Come on! Totally unacceptable... Totally. Who the hell is the Project manager? Not enough parking and being told just go across the street.. meaning drive around the block through construction and hopefully you'll find the right parking garage... Seriously? The ladies at the front desk were totally stressed, but had no help, they did great with little help. 85° in room, no matter what way you turned thermostat, it just got hotter and more stagnant. What a dump...
Stayed 1 night in Nov 2023

2/10 Terrible

Chad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under renovation. Took us almost an hour to check in. We were told the hotel had been overbooked. Our room was changed over to a king bedroom on the floor that was being remodeled. There was construction noise all night and morning.Hallways were full of constructive debis and drywall dust.The elevator would not go to our floor when we arrived and we had to take the stairs. There was no toilet paper in the room and the air conditioner did not operate. Only heat worked and the room was hot. No hair dryer and we were late to our event nearby
Stayed 1 night in Nov 2023

2/10 Terrible

Janice

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Check in was horrible. I was almost 40 minutes to check in their systems are awful. Then they almost charged me twice for my room
Stayed 1 night in Nov 2023

6/10 Okay

Mara

Liked: Room comfort
Disliked: Property conditions & facilities
Renovations underway and that's a good thing.
The hotel is in the midst of a renovation so we had to just go with the flow. The mattress was clean and comfortable so we had a good sleep. Everything else is in need of update. The 'full service restaurant' is on the main floor and definitely needs to more ambiance. The breakfast was okay. It was included in the night charge. I wasn't worth the $15 they wanted to charge us. I'm sure it will be much nicer once the renovations are done.
Stayed 2 nights in Oct 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel Experience in a Decade
The worst hotel stay I've had in at least a decade. To list my gripes: - Check-in took over an hour (not because of a line) - Three children had wandered into my room and were in there when I arrived. There we no other rooms left so I could not be reassigned. - No bulbs in any light fixture in the room - No toilet paper - Phone and TV was broken - Exposed paneling above the shower - Dirty sink - Chewed cupcake on the floor
Stayed 1 night in Oct 2023

2/10 Terrible

Jacob

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
My room was quite stuffy and the bathroom smelled like smoke. A Roach crawled up to my desk while I was working there. The restaurant was closed by the health department. My luggage came home with me smelling of the room. Not a good experience. Even though it was under renovations, it was not ready for customers.
Stayed 2 nights in Oct 2023

6/10 Okay

Keith, Floral Park

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevator was barely working and scary. The entire second floor had some type of school going on and had flying bugs all over my room. Refrigerator did not work and hotel was generally a mess. The hotel menu had 4 items on it. Staff was very nice but hotel was a disaster
Stayed 3 nights in Oct 2023

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t have our booked room. Hotel overbooked. Heater didn’t work. Floors, walls, drapes dirty. They were renovating, but still terrible. Understaffed.Holes in walls. Electrical questionable. Staff inexperienced but helpful. Had to sleep on couch (not sofa bed). Elevators and outside doors broken.
Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Stayed 1 night in Oct 2023

2/10 Terrible

Julie

Stayed 1 night in Oct 2023

10/10 Excellent

Fred

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly, Construction zone
The hotel was smelly (cabbage mildew combo). It was a construction zone, not advertised. Pool empty, also not advertised.
Stayed 1 night in Aug 2023

6/10 Okay

John

Liked: Staff & service
Hard to review this as they were under heavy renovation at the time; I'm sure it will come back amazing, right? The only complaint was the wacky shower (in room 520), which the water faucet had a center position of OFF, a leftward position of ALL HOT, and a rightward position of ALL COLD. Hopefully they can get an actual plumber to fix it.
Stayed 1 night in Sep 2023

2/10 Terrible

Eleonor

Stayed 1 night in Aug 2023

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare in Rochester
This hotel was a disaster. From waiting hours for our room to be clean so we could checkin to the handicapped shower that didn't work, this hotel was a nightmare
Stayed 2 nights in Sep 2023

2/10 Terrible

Peggy L.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

4/10 Poor

atul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is under renovations.
Stayed 1 night in Aug 2023

2/10 Terrible

Timothy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience as the hotel is under construction and everything about the property was barely operational and the room we had was dirty, beyond outdated and amid construction zones. Expedia should not have this property on their site until it is renovated. Very disappointing.
Stayed 1 night in Aug 2023

4/10 Poor

Carmen

Disliked: Property conditions & facilities
The property was under construction and parking did not had a good lay out.
Stayed 3 nights in Aug 2023

6/10 Okay

John

Travelled with partner
Doing construction work
Stayed 4 nights in Aug 2023

2/10 Terrible

juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Under construction
Stayed 2 nights in Aug 2023

2/10 Terrible

Suleiman

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is under construction, so there was a lot of dust and noise very early in the morning. Also, only one elevator was working. Furthermore, the bedroom toilet got clogged and began to flood. The beds were not completely clean either. The walls seemed to let in all sounds from the surrounding rooms, such as talking and music.
Stayed 1 night in Aug 2023