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Reviews of Red Roof Inn Rochester - Henrietta

2 out of 5
Red Roof Inn Rochester - Henrietta
4820 W Henrietta Road, Henrietta, NY

Reviews

5.6
Rating 10 - Excellent. 178 out of 1007 reviews" "
Rating 8 - Good. 180 out of 1007 reviews" "
Rating 6 - Okay. 183 out of 1007 reviews" "
Rating 4 - Poor. 191 out of 1007 reviews" "
Rating 2 - Terrible. 275 out of 1007 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Iasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will return the staff was really nice
Stayed 4 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It’s goid
Stayed 15 nights in Mar 2024
Response from Samantha RediResponse Specialist on 24 Mar 2024
Dear Maria,Thank you for taking the time to write a review of your stay at the RED ROOF INN ROCHESTER - HENRIETTA. I am happy you had a good experience, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No need to review. Do not like it dirty it has a disturbing smell nasty.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on 25 Mar 2024
Dear Luis,Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - HENRIETTA. You indicated that the lack of cleanliness and the unpleasant odor you encountered hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management RediResponse Specialist

10/10 Excellent

Deo

Liked: Staff & service, amenities
Disliked: Cleanliness
Room was not that much cleaned !
Stayed 1 night in Mar 2024

2/10 Terrible

Hafizullah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I ever stayed, first, they charged me $30 more than I booked by Expedia, Second, due to uncleanliness and bad conditions of the hotel I checked out before I stayed my whole time and they never refund my unuse money, I informed the front desk for early check out and they told me they will refund my money but they didn’t although I contacted Expedia many times, Additionally, the toilet was not working, the bed was dirty, no towel, no toilet paper, the customer service was rude and unprofessional. It was the worst hotel i ever stayed, please don’t reserve at this property if you value yourself and your money.
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on 21 Mar 2024
Dear Hafizullah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the uncleanliness of the hotel, the toilet was not working and the other concerns you listed. In regards to being charged more than when you booked on Expedia, the 30 charge was for an early check-in fee. Based on my investigation I saw where your deposit was refunded on 03-18-2024. If you have further queries, you can reach out to our property directly or contact our guest relations department. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 19 Mar 2024
Dear Ana,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up leaving the facility my bed and bathroom were dirty Cars were playing loud music and I felt uncomfortable there
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on 2 Mar 2024
Dear Jen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. It's disheartening to hear that your stay fell short due to indicated unclean conditions, and persons playing loud music which made you feel uncomfortable. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Denise

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lady at the desk was a gem. She was patient and prompt with assistance. However, 1st room we checked into was dirty still. Wash cloths and towels still had makeup and dirt. Bathroom floor had pee on the floor. Bed was made but had dirty sheets like someone ate Cheetos. Next room was only cleaned to the minimum. New towels and new sheets. Smelled really bad of smoke. Both rooms had running toilets and one had stopped up sink and tub.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 29 Feb 2024
Dear Denise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the first room, the odor you encountered and all other concerns that you. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Thomas

Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 27 Feb 2024
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
1/10
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on 9 Feb 2024
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Eduardo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty everything
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 4 Feb 2024
Hello Eduardo,Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn Rochester - Henrietta are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We wish you the best in your future travels.Sincerely,Red Roof Management

4/10 Poor

Russell

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kamaria RediResponse Specialist on 30 Jan 2024
Hello Russell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Kathleen

The towel that I was given when I stepped out of the shower was dirty. The staff was just okay.
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 28 Jan 2024
Dear Kathleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - HENRIETTA. It's great to hear that you were pleased with our staff prompting your 3/5 score. However, I sincerely apologize for the lack of cleanliness of the towel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Jeannette

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
So dirty!!! Would never come here again.
Stayed 3 nights in Jan 2024
Response from Oshane RediResponse Specialist on 22 Jan 2024
Dear Jeannette, Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - HENRIETTA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Okay

LYNN, Dryden

Travelled with family
Liked: Cleanliness
I like its because it closer to shopping and dinners are very convenient, the room is clean but the fridge is making too noise could hardly sleep. I will definitely return again hahaha but please fix the fridge and want a better room next time so I can sleep hahaha
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 4 Jan 2024
Thank you for sharing your feedback with us, Lynn. The team at the Red Roof Inn Rochester - Henrietta was pleased to know that you were fond of our close proximity to areas of interest and our clean rooms. However, you made mention of the noise from the fridge hindering your sleep. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,Red Roof Management

10/10 Excellent

Rose-mary

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 4 Jan 2024
Thank you for sharing your 5/5 rating with us, Rose-mary. Our staff at the Red Roof Inn Rochester - Henrietta was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

6/10 Okay

Lem Heidi

Liked: Staff & service
Disliked: Cleanliness
Accessories need improvement, space between door and door frame too wide that air was coming in through my stay in this winter condition.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 28 Dec 2023
Thank you for taking a moment to leave a review, Lem. The staff and I at the RED ROOF INN ROCHESTER - HENRIETTA appreciate your 3/5 score following your stay. However, you indicated that the upkeep of the accessories and space between the door frame highlighted hindered your experience. We strive to provide guests with all the comforts of home, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,Red Roof Management

10/10 Excellent

Delores

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sharma RediResponse Specialist on 27 Dec 2023
Hello Delores, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came 12 at night. Room reeked of cigarette smoke. Sheets were so filthy that wife didn't want to sleep there. As it was VERY VERY late, finally slept there with all clothing on. Floor had crumbs and towel in bathroom had brown stains. Hard stains. I didn't touch towel, but scared to think of what the stains were from!!! ( I couldn't request a different room, because my children were in the adjacent room)
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 24 Dec 2023
Thank you for taking a moment to leave a review, Sylvia. The staff and I at the RED ROOF INN ROCHESTER - HENRIETTA were disappointed to see your 1/5 score following your stay. You indicated that the foul odor, the cleanliness of the sheets, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

2/10 Terrible

Ayesha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mild spores…beware!
Dirty and stained bedsheets. Broken door lock. Sticky floor. Mild in the heater vents.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 24 Dec 2023
Thank you for taking a moment to leave a review, Ayesha. The staff and I at the RED ROOF INN ROCHESTER - HENRIETTA were disappointed to see your 1/5 score following your stay. You indicated that the stained bed linens, broken door lock, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to learn this was not achieved with you. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

2/10 Terrible

Jay

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 31 Jan 2024
Hello Jay, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Ghislaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 18 Dec 2023
Hello Ghislaine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester - Henrietta and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Brian

Disliked: Staff & service, property conditions & facilities
Awful stay
Holes in room walls, soiled dirty towels, loud and noisy. Just plain awful!😞
Stayed 4 nights in Dec 2023
Response from Tianna RediResponse Specialist on 11 Dec 2023
Dear Brian,Thank you for sharing your experience at the Red Roof Inn Rochester - Henrietta. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the holes in the room, the uncleanliness of the towels and the noise disturbances you described. While our goal is to deliver comfortable and clean accommodations for all guests, it appears Red Roof fell short with you. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Red Roof Management

10/10 Excellent

janiqua

Stayed 1 night in Dec 2023

2/10 Terrible

April

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
I will never stay there again bedbugs is just so nasty
Stayed 14 nights in Nov 2023
Response from Tianna RediResponse Specialist on 9 Dec 2023
Dear April, I appreciate you sharing your feedback following your stay at the Red Roof Inn Rochester - Henrietta. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 5 Dec 2023
Hello Bonnie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Alice

Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 23 Dec 2023
Hello Alice,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester - Henrietta and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Dmytro

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 17 Dec 2023
Hello Dmytro,Thank you for taking a moment to complete our survey at the Red Roof Inn Rochester - Henrietta. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty. The interior of the room was dirty doesn’t look like it’s been vacuum in weeks. There were no towels in the room we had to go to the front desk to get towels the toilet barely flushed! Should I continue or are you getting the picture?
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 28 Nov 2023
Dear Paul,Thank you for sharing your thoughts on your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. I was saddened to read you had a less than desirable experience due to the uncleanliness concerns mentioned, the lack of towels and the issues you brought to our attention. Your feedback is very important to us, so thank you for sharing.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Tamara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like a cigarette, floors were sticky, dirty towels and 3 flat pillows
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 28 Nov 2023
Dear Tamara,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. It's truly disheartening to read that the uncleanliness of your floors, the condition of the towels and the other issues hindered your ability to enjoy your stay. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Angel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Both beds had stained sheets and blankets couldn’t really sleep because I was itchy all night I’m assuming whatever they use to clean the linens is cheap never again
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 25 Nov 2023
Dear Angel,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. We are sorry you had a less than satisfactory experience due to the possible stained linens. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

Onitt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The molding in bathroom was coming off the walls , the air condition / heat unit was covered in sticky stuff substance and worked poorly . Electrical outlet covered were broken and closing wires (I stayed in room 140) smaller than pictured in Expedia pictures , room did not match the size I paid for. There was 1 towel and 2 hand towel in room. I booked a stay for 2 people . I booked a kind size room and the bed I had was a queen size . Room I booked advertised a separate shower and bathtub. Not what was in room . Police came to RedRoof in 3 times to hotel thru the course of a stay from Friday to Sunday for other tenants/ issues. The parking lot was flooded and so was the walkway…. I would not recommend… they would not furnish me additional towels to room until late Saturday when I had to beg for an additional towel and hand towel. They didn’t have wash cloths… I was very disappointed. I expected a lot more based on the pictures of the room .
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 21 Nov 2023
Dear Onitt,We are sorry to hear your recent experience at the RED ROOF INN ROCHESTER - HENRIETTA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Dennis, UNIVERSITY PLACE

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend staying there
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 19 Nov 2023
Dear Dennis,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

Alex

They allow pets which is wonderful however we left after one night because it was filthy. Pizza box under the bed, dirt everywhere.
Stayed 2 nights in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on 19 Nov 2023
Dear Alex,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - HENRIETTA. While it's good to read that you were fond of our pet friendliness, I was saddened to read that the uncleanliness concern mentioned hindered your ability to enjoy your stay. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Alison

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was dirty. Condom wrappers from previous guests in the trash. Hole in bathroom wall. TV didn't work. Of all the open rooms they tried to move us next to a bunch of guys partying with the door open. Very unprofessional and dirty
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on 18 Nov 2023
Dear Alison,Thank you for sharing your thoughts following your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. I was extremely disappointed to read that your stay was than desirable. You mentioned that the faulty TV, the condition of the wall and the downsides were the hindrances of your stay. I do apologize for the inconveniences caused. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
the bed was comfy, not the cleanest, comforter had some stains, some ash in the corner of the bathroom, toilet seat would not stay open unless you held it open, tv remote didn’t work, phone didn’t work, but overall just for a night for a couple getaway on a tight budget it was good enough.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 13 Nov 2023
Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. It's good to read you found our bed to be comfortable. However, you stated that the faulty TV remote, the possible stained linens and the other downsides were the hindrances of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Fred

Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 13 Nov 2023
Hello Fred,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Raul

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 11 Nov 2023
Hello Raul,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

JOSE R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 8 Nov 2023
Hello Bill,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I were delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ceilidh

Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 28 Nov 2023
Hello Ceilidh,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

Stephen

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 6 Nov 2023
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

Elizabeth

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
gave us no towels, tub was dirty and the sheets were not cleaned. there were dog paw prints in the bed with a pee stain. i woke up and saw some sort of bite on my leg the next day. nice air conditioner though. bed was somewhat comfortable but not clean at all
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on 6 Nov 2023
Dear Elizabeth,Thank you for sharing your thoughts following your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. It's good to read that you found our air conditioner to be nice. However, you stated that the lack of towels, the uncleanliness of the tub and the other downsides were the hindrances to your visit. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Adriene

Travelled with pets, Travelled with partner
Clean and quiet. Dog friendly :)
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 4 Nov 2023
Thanks for sharing this perfect rating of our Red Roof, Adriene. We are thrilled to see that you had a great stay with us due to the cleanliness of your room, our quiet environment and that you were able to bring along your furry family member at no cost to you. Here at the Red Roof Inn, we strive to provide great experiences for our guests, so I am happy that was achieved with you. At Red Roof we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We can’t wait to see you under our roof again so that we can provide another great stay. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

4/10 Poor

Edwin

Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on 23 Nov 2023
Hi Edwin,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn Rochester - Henrietta. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

JOSE R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Jennifer

Liked: Staff & service
Can’t help noisy people
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 30 Oct 2023
Thank you for sharing your feedback with us, Jennifer. The team at the Red Roof Inn Rochester - Henrietta was pleased to know that your stay resulted in a 4/5 score. However, you made mention of other persons being noisy. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Best wishes, XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

April

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 25 Oct 2023
Hello April,Your review of the Red Roof Inn Rochester - Henrietta was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

James

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 22 Oct 2023
I appreciate the time that you took to share your sentiments with us, James. Our team at the Red Roof Inn Rochester - Henrietta appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 22 Oct 2023
Hello Robin,Your review of the Red Roof Inn Rochester - Henrietta was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist