Exterior

Reviews of Hilton Garden Inn Memphis/Southaven, MS

3 out of 5
Hilton Garden Inn Memphis/Southaven, MS
6671 Towne Center Loop, Southaven, MS

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 870 reviews" "
Rating 8 - Good. 250 out of 870 reviews" "
Rating 6 - Okay. 76 out of 870 reviews" "
Rating 4 - Poor. 39 out of 870 reviews" "
Rating 2 - Terrible. 31 out of 870 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elevators could have been cleaned
Stayed 2 nights in Mar 2024

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to get to as well as being close to restaurants.
Stayed 1 night in Mar 2024

8/10 Good

Shaneka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed in this location before. It is quiet, located close to shopping and food options. Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Valencia

Stayed 2 nights in Feb 2024

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2024

10/10 Excellent

Bill

Stayed 1 night in Jan 2024

6/10 Okay

Victoria

Stayed 1 night in Jan 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia did not send my new reservations to the Hotel. When I got to the Hotel to check in, the lady at the desk was so nice. She had to make several calls and efforts to get this problem with Expedia resolved. I waited for an hour to check in. The Hotel was great. I was also charged by Expedia to cancel my reservations and rebook for the day before. Very disappointed by Expedia.
Stayed 1 night in Dec 2023

10/10 Excellent

Kiefer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Dawn

Liked: Staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Jason

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was AMAZING. Very accomidating! Awesome place to stay.
Stayed 1 night in Dec 2023

6/10 Okay

Kerri

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Overall the property was wonderful. The check in person was AWESOME! the online site needs to be updated to what IS available and whats NOT. ROLL AWAYS ARE NOT AVAILABLE AT THIS SITE. My youngest had to make a pallet bed on floor. The check in person was VERY accommodating!! She is why we stayed. No continental breakfast also. Room very clean and nice!!
Stayed 1 night in Nov 2023

10/10 Excellent

Jos

Stayed 1 night in Nov 2023

10/10 Excellent

Melodi

Stayed 2 nights in Nov 2023

10/10 Excellent

Felicia

Check in was easy. Staff was very kind and helpful. At check out they made sure I had a way to the airport in a timely manner.
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
Road noise was horrendous. Lobby being remodeled.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept and very secure
Stayed 2 nights in Oct 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to stay at Hiltons. They are always very clean and have amenities that I appreciate, like airport transportation and a restaurant onsite. The Hilton in Southhaven is close to some great shopping.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Eartha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Our stay was very comfortable and the area is fantastic the mall is right across the street.
Stayed 2 nights in Sep 2023

8/10 Good

Angenal

Stayed 1 night in Sep 2023

8/10 Good

Betty

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great. Property was under renovation. I wasn't able to use airport shuttle. Incurred additional cost of stay of $100.
Stayed 1 night in Sep 2023

10/10 Excellent

Natasha, Hattiesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Angreha

Stayed 1 night in Sep 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
our stay
The front counter ladies were wonderful, very polite, friendly and pleasant. Was made to feel very welcome. The rooms were very clean.
Stayed 4 nights in Aug 2023

10/10 Excellent

Lakeba

Stayed 2 nights in Aug 2023

10/10 Excellent

Brandi, Kansas City

Stayed 1 night in Aug 2023

10/10 Excellent

Tonya M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Marshall on 27 Jul 2023
Thank You So Much Glad We Could Make Your Stay a Wonderful One

10/10 Excellent

Frederick

Stayed 1 night in Jul 2023

4/10 Poor

Stacey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom doors do not stay open. Does not have Smart TVs.
Stayed 2 nights in Jul 2023
Response from Marshall on 15 Jul 2023
I Apologize for Those Inconveniences That You Encountered on Your Stay with Us

4/10 Poor

Asha

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Marshall on 12 Jul 2023
Sorry your stay wasn't a plesant one may i ask what was the problem you encountered

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was quiet and clean.
Stayed 1 night in Jul 2023
Response from Marshall on 7 Jul 2023
We're Glad You Enjoyed Your Stay

4/10 Poor

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms are stark and unfriendly looking. Refrigerator does not work. Spoiled food. No free breakfast.
Stayed 1 night in Jul 2023
Response from Marshall on 12 Jul 2023
Sorry that your stay wasn't a pleasant one

10/10 Excellent

Neicosa

Stayed 1 night in Jul 2023
Response from Marshall on 5 Jul 2023
Thank You So Much Glad We Could Make Your Stay Great.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
This is an absolutely lovely hotel with excellent amenities. The staff are first class all the way. One of the front desk Ladies (Tiffany) even remembered that I am traveling frequently to spend time with family. She even gave me a hug. The rooms are so comfortable with great beds and pillows. Very nice gym and computer access room. Everything smells great too. The lobby is beautiful. Thank you for another lovely stay.
Stayed 1 night in May 2023

8/10 Good

Zambreah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expand parking if possible but it was a beautiful stay and staff was excellent and nice
Stayed 1 night in May 2023

10/10 Excellent

Marcia, Wooster

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and drinks at reasonable prices.
Stayed 2 nights in May 2023

6/10 Okay

Ahmed

Business traveller
Disliked: Property conditions & facilities
Surprisingly dated. Staff not as professional as you would expect from Hilton. My fist time staying at a Hilton Garden Inn and it will be my last.
Stayed 1 night in May 2023

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the people were very nice
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

6/10 Okay

LeAubrey

Travelled with family
Liked: Staff & service
Stay was normal. Booked the only accessible room left. The AC buttons were broken and unit was controlled by thermostat placed on the wall. Carpet was stained and water bottles were found under the bed. Hotel staff was great and very courteous.
Stayed 3 nights in May 2023

10/10 Excellent

Valerie

Stayed 1 night in Apr 2023

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 1 night in Apr 2023

2/10 Terrible

Fabien

Travelled with family
Stayed 1 night in Apr 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Good quick stay
We had to call the front desk for a tv remote but the room was very clean and the entire property was well kept. My husband said he didn’t sleep well and the bed was not comfortable. I slept okay but I always have trouble sleeping when not in my own bed.
Stayed 1 night in Apr 2023