Roberts Hotels, El Paso

"Room wasnt kept nicely. Damaged furniture, bathroom dingey and old, missing soap. Exterior of hotel isn't great. Lobby is nicely re-done and nice continental breakfast."

"2nd stay and we absolutely love this hotel. From the friendly valet to the amazing concierge. You want to be treated like royalty stay at the plaza. "

"If this is a Red Roof Inn Plus I'd hate yo stay ina minus. Property needed some attention. The stucgo walls had major chips and although the door closed and locked you could see light through it and the eind whistled through it all night. I requested suggestions gor dinner and was referred to a restaurat 10 mile away.. we ate at a wonderful Cheddars a mile away yhat we happened to see. And when i googled the suggested breakfast restaurant it was closed...not opening until 11. Not a stellar evening although the bed was comfortable. "

"Very convenient to the airport. "

"Every thing is good "

"T"

"Safe. Clean. Nice room"

"Check in was terrible. Front desk staff rude. Room was not ready at check in. Staff left me standing around waiting to be checked in but never said to come back after room was ready. I overheard another lady try to check in with someone else and she actually told that guest sorry and offered the bar or food as an option while waiting. The lady helping me was typing like she was checking me in but after standing there for 10 minutes and me asking her if she was almost done with my information she got rude and said i can’t check you in until room is ready. She could have said that from the beginning. Very poor service "

"I had to paid full price of $311.19, they did not acknowledge the reserve $97 plus $ 17.89 down payment I made through "