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Reviews of Comfort Suites Inn at Ridgewood Farm

2.5 out of 5
Comfort Suites Inn at Ridgewood Farm
2898 Keagy Rd, Salem, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 454 out of 1014 reviews" "
Rating 8 - Good. 330 out of 1014 reviews" "
Rating 6 - Okay. 129 out of 1014 reviews" "
Rating 4 - Poor. 60 out of 1014 reviews" "
Rating 2 - Terrible. 41 out of 1014 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

GUSTAVO

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful pillow top mattress, quiet, great breakfast, laundry and staff.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Very good breakfast daily.
Stayed 1 night in Mar 2024

10/10 Excellent

edwin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good

6/10 Okay

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Problems with key entrance to my room.Had to get my key re-keyed several times. After going to store and bringing back a few groceries. After going to room had to go back once again to get re-keyed, then wait was 10 mins. Had to call front desk on my phone to get someone to help.
Stayed 1 night in Mar 2024

4/10 Poor

kara

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Aashma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. We absolutely enjoyed it.
Stayed 1 night in Mar 2024

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and staff was very helpful!
Stayed 2 nights in Mar 2024

10/10 Excellent

Savannah

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very smooth for booking the hotel as well as checking in.
Stayed 1 night in Mar 2024

10/10 Excellent

Eric, Beeton

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay after a long day of traveling
Stayed 1 night in Mar 2024

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean and conveniently located
Stayed 1 night in Mar 2024

2/10 Terrible

Ken

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anna

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always feel welcomed! Its like home away from home. Breakfast is outstanding, the staff is very warm and welcoming, and laundry room is very helpful when needed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property Clean breakfast great Staff very professional housekeeping nice everything clean!!!!
Stayed 4 nights in Feb 2024

6/10 Okay

Kathryn

Disliked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Julie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Merlinda

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the scenery and for a last minute trip definitely will be coming back again
Stayed 2 nights in Feb 2024

8/10 Good

Kelly

Quiet. Well kept. Good breakfast.
Stayed 1 night in Feb 2024

2/10 Terrible

Maggie

Disliked: Staff & service
I was able to book this hotel through expedia and then turned away when i went to check in due to the locality of my address. If you want to instate this policy maybe make the necessary changes through external booking sites PRIOR to the policy change. Front desk staff was quite rude about the disappointing news and days later I have yet to recieve a refund for a room i never set foot in. Absolutely terrible.
Stayed 1 night in Feb 2024

8/10 Good

Roberto, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Not happy about the back to back charges, and long authorization holds.
Stayed 1 night in Jan 2024

8/10 Good

Lisa

Stayed 1 night in Jan 2024

6/10 Okay

Tucker

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
While room was clean, condition of facility left a bit to be desired.
Stayed 1 night in Jan 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service
It’s a nice hotel with a nice staff. But the property is in disrepair. The icemaker on the second floor has been broken for months and the equipment in the exercise room has been nonfunctional for more than a year! The TVs cable is hard to manage and old technology. The hotel needs updating badly!!
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows were fabulous
Stayed 1 night in Jan 2024

6/10 Okay

Van, Kissimmee

Stayed 4 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Larry

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the best stay
When booking I requested an accessibility room. They informed me upon arriving they only had one room and that it was booked for the duration of my stay.The room that we were assigned had a step in tub and a very low toilet. Both my sister and I have knee issues and the room was not conducive to our issues. They tried to find a taller toilet but it only had one bed which was not happening.They brought a walker and a stool for the tub but neither helped. It took two days to get another box of tissues and a basket for the coffee maker. If we had known there was no handicap room we could have made a different choice.
Stayed 5 nights in Dec 2023

8/10 Good

Makayla

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We never once had anyone come in and clean our room, despite policy stating you had to request it UNLESS you stayed longer than 3 nights in which after the 3rd night the room would be cleaned. We stayed for 4 nights and never ONCE did anyone come in and clean. I had to keep track of my own trash AND had to remove my own linens and towels. The day I left they had JUST taken the towels and such but left the linens and trash sitting there. And I have a 16 month old so it’s HARD to keep her happy when she can barely run around because trash is piling up in grocery bags.
Stayed 4 nights in Dec 2023

8/10 Good

kristi

Travelled with family
Stayed 1 night in Dec 2023

2/10 Terrible

Rudolph

Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 1 night in Dec 2023

8/10 Good

Paul D

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

EMMA

Stayed 1 night in Dec 2023

8/10 Good

Kuanchi

Travelled with family
Liked: Staff & service, room comfort
Comfortable. Breakfast great! If elevator floor and bathroom floor were cleaner, it could make me feel more comfortable
Stayed 2 nights in Dec 2023

6/10 Okay

MOHAMMAD

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The receptionist was friendly but the room floor was very dirty. We saw old garbage on the floor.
Stayed 1 night in Dec 2023

6/10 Okay

Josh

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Kelia

Stayed 1 night in Dec 2023

8/10 Good

Roberto

8/10 Good

Roberto

6/10 Okay

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Judy

Stayed 1 night in Dec 2023

10/10 Excellent

Stephenie, Hueytown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our quick overnight stay
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great place for a weekend getaway. The hotel itself was actually very clean but the outside of the hotel needs some cleanliness. Hotel staff were all friendly. I think the only suggestion would be to have more lighting in the parking lot and around the building perhaps.
Stayed 2 nights in Dec 2023

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked and was hoping for the robust views from the 3rd story rooms but instead we saw the swimming pool. And the room we had even tho very clean and roomy, it was ajacent to the elevator, room 307. The elevator squeeked all night every time someone was using it. That made it hard to sleep and the tv was small and limited to a few channels to watch. But over all it was a great location for what we needed.
Stayed 2 nights in Nov 2023

2/10 Terrible

Dawn

Stayed 1 night in Nov 2023

8/10 Good

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities
So kind and respectful Cook
Stayed 1 night in Nov 2023

8/10 Good

Joshua

Stayed 1 night in Nov 2023