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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Stylish property on the shore with 3 outdoor swimming pools
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Eco Family Superior
Lobby sitting area
Waterslide
Couples treatment room(s), sauna, hot tub, steam room

Overview of Sandos Caracol Eco Resort - All Inclusive

Reviews
6.8

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya Xcalacoco12 min walk
  • Popular LocationGran Coyote Golf8 min drive
  • Popular LocationQuinta Avenida13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive
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Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Separate bedroom
Blackout curtains
Ceiling fan
  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Blackout curtains
Bathrobes
  • 29.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Hairdryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
Bathrobes
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royal Elite Suite 1 Bedroom

Royal Elite Suite 1 Bedroom

Royal Elite Suite 1 Bedroom

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Sofa bed - double
Blackout curtains
Ceiling fan
Separate bedroom
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royal Elite Penthouse

Royal Elite Penthouse

Royal Elite Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royale Elite Superior Room

Royale Elite Superior Room

Royale Elite Superior Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
2 bedrooms
Blackout curtains
Ceiling fan
Bathrobes
  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 3 Single Beds and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, desk, laptop workspace

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Room Deluxe

Free minibar, in-room safe, desk, laptop workspace

Room Deluxe

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior With Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 2 Double Beds

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About the area

Playa del Carmen

Sandos Caracol Eco Resort - All Inclusive is located in Grand Coral, a neighbourhood in Playa del Carmen, and is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travellers looking to shop may want to visit Quinta Alegría Shopping Mall and Quinta Avenida. Gran Coyote Golf and 3D Museum of Wonders are two other places to visit that come recommended. Discover the area's water adventures with nearby windsurfing, or enjoy the great outdoors with skydiving.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Quinta Alegría Shopping Mall - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • The Fives Plaza - 19 min walk
  • La Laguna - 3 min walk
  • Marley Coffee - 19 min walk
  • Lizards Pool Bar & Terrace - 4 min drive
  • El Templo - 3 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale all-inclusive property near Gran Coyote Golf
Located close to Quinta Alegría Shopping Mall, Sandos Caracol Eco Resort - All Inclusive provides a free breakfast buffet, 18 holes of golf and free water park access. This property is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Indulge in a body wrap, a facial and a deep-tissue massage at SPA SANDOS, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. The health club offers fitness classes and yoga classes; other things to do include basketball, beach yoga and kayaking. In addition to a nightclub and 2 poolside bars, guests can connect to free WiFi in public areas.
Other perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, 2 outdoor tennis courts and a round-trip airport shuttle (surcharge)
  • Coffee/tea in reception, massage treatment rooms and ATM/banking services
  • Guest reviews give good marks for the family-friendly amenities
Room features
All 956 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews say good things about the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 spa tubs
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards

We should mention

This property does not have any lifts
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Grand Coral, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 380 out of 1480 reviews" "
Rating 8 - Good. 379 out of 1480 reviews" "
Rating 6 - Okay. 293 out of 1480 reviews" "
Rating 4 - Poor. 209 out of 1480 reviews" "
Rating 2 - Terrible. 219 out of 1480 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the food the customer service my kids enjoyed the pool very good hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best eco stays I have been! I highly recommend this for families with kids. We had a blast.
Stayed 4 nights in Apr 2024

6/10 Okay

holly

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very unorganized
Stayed 6 nights in Mar 2024

10/10 Excellent

Kathleen Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the first time staying at an all inclusive it was great in our opinion. The room was nice and modern. The staff was all friendly and attentive. We did have an issue with no bath towels and the toilet was plugged in our room upon arrival but then brought us towels when requested and sent some one to fix the the toilet promptly. The a la carte restruants where hard to get into but if you talked to the hostess they let you know if there was cancelation and and get you in. Lots of critters to see and things to do. The monkeys are adorable but steal things so watch out!
Stayed 3 nights in Apr 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is very family friendly. Lots of free activities available for all ages. The staff are very helpful and friendly. The food was incredible with the main buffet featuring an extensive assortment of foods, adult and child friendly. My only minor request is that they have vegetarian protein options available.
Stayed 7 nights in Apr 2024

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Lots of wildlife and jungle. Food was very good. There was lots of shade around the pool. The room was very nice, clean and well maintained. The maid service for the room was exceptional! The night entertainment was very well done as well, especially the Michael Jackson impersonator! The restaurant situation was ridiculous. You have to wake up at midnight to make a reservation or you risk not getting one, and now you can only reserve four times a week. This means you are in the buffet for almost half your trip which was not disclosed until we got there. Don't expect to sit a group of eight together for meals. You can only reserve 6 maximum and they really don't seem to want to help you sit with any of your family not staying in your room. They don't follow their own activity schedule as far as activities during the day. For instance, they have water volleyball scheduled for noon everyday written on every sign pertaining to such things, yet not once in the 9 days we were there did that actually happen. They few days they actually bothered doing it they either had it at eleven am or four pm with no announcement of schedule change. It was the first resort where i felt like I was treated like just a stupid tourist who didn't really know what they wanted so any answer to shut me up would work.
Stayed 8 nights in Apr 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! We loved the activities, jungle, and animals! We could always get chairs at the pool no matter what time of day, our room was huge and kids loved the waterslides. The shows were spectacular but some hard to view. The booking system for restaurants was not convenient but were worth the trouble as the food was great!
Stayed 8 nights in Apr 2024

8/10 Good

LUZ

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for family vacation
Stayed 4 nights in Apr 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Kelly, One hundred mile house

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were very friendly, and the grounds around the property are very well kept. We loved all the wildlife that are living in the resort, monkeys, cote’s iguana’s and even cats .Having to book the a la carte restaurants at 12 am is very frustrating after being in the sun all day and then having to set an alarm was a pain, so be aware of that. The beach is rocky there are spots to walk out but not many. Highly recommend bringing water shoes, also bring your own refillable water bottles as there is only water coolers and plastic cups no water bottles . You can however buy straw cups and hot cups at the souvenir shop at $30 US. We got dinged at the end of our stay for our beach towel cards not all being returned . $50 U.S per towel card !! That was 3 cards in this case…One of our party got sick at the pool and we left our stuff there to take them back to our room, when we returned our stuff was gone. We tried to tell the front desk that but it didn’t matter. Our room was missed being cleaned once and was missed for drink restocking 2x as well as coffee for our pot 3x . We even left tips daily for the cleaners. Was a great first experience for our kids to take in the sites and some of their culture in Mexico, but we won’t be back to this resort .
Stayed 8 nights in Apr 2024