2 outdoor pools, pool umbrellas

Reviews of Ocean Maya Royale All Inclusive Adults Only

4.5 out of 5
Ocean Maya Royale All Inclusive Adults Only
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 99 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food was incredible definitely a great place to relax or take part in the daily activities with the blue team! We will be back thanks for an awesome vacation
Stayed 7 nights in Apr 2024

10/10 Excellent

Joel, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff in the whole hotel the whole time i was there
Stayed 6 nights in Mar 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The natural setting made this hotel very unique. I loved the trees and all the nature. The beach is wonderful and a treasure. The staff always go above and beyond and are so welcoming. 10/10 recommend.
Stayed 9 nights in Apr 2024
Response from Ocean Maya Royale on 15 Apr 2024
Dear Lauren: Thank you for sharing your experience! We're thrilled that you found our hotel's natural setting unique and enjoyable, with the trees and surrounding nature adding to its charm. It's wonderful to hear that you appreciated the beauty of the beach, considering it a treasure. We're delighted that our staff's hospitality left a positive impression on you, as they always strive to go above and beyond. We truly appreciate your recommendation and hope to welcome you back soon for another memorable stay!

10/10 Excellent

stacy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spacious and beautiful! The staff does an amazing job of keeping it clean. The food was delicious so many options. The staff was so pleasant and made sure we had all we could need. Overall I had a an amazing time and will definitely be coming back.
Stayed 3 nights in Apr 2024
Response from Ocean Maya Royale on 15 Apr 2024
Dear Stacy: Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our property spacious and beautiful, and that our staff ensured it stayed clean throughout your stay. It's fantastic to know that you enjoyed the delicious food and the variety of options available. We're glad our staff made sure you had everything you needed, contributing to an amazing time overall. We can't wait to welcome you back for another fantastic experience in the future!

10/10 Excellent

Brett Willem

Liked: Cleanliness, staff & service, property conditions & facilities
The food was amazing, great options every night. Staff was very attentive. Our concierge Octavio was truly amazing! He made sure we had everything we needed every time we saw him. Helped us with trips, and gave advice on entertainment, and much more. The beach was white sand beautiful for miles. I can't say enough good things about our stay. Will definitely go back!
Stayed 7 nights in Apr 2024
Response from Ocean Maya Royale on 15 Apr 2024
Dear Mr. Brett:That sounds like an incredible experience, thank you for sharing! We're thrilled to hear that you enjoyed the delicious food and attentive service during your stay. It's fantastic to hear that our staff went above and beyond to ensure your experience was memorable, providing helpful advice and assistance throughout your trip. We're delighted that you loved the stunning beach and had such a positive overall stay. We look forward to welcoming you back for another wonderful experience in the future!

10/10 Excellent

amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the ocean maya royale, for 6 nights. It was truly a wonderful trip. The morning buffet always had fresh fruit, tamales bacon and hashbrowns, fresh juice, plus the fresh omelettes. The food overall was very good. We really enjoyed all the resturants. The grounds were always being maintained, and the beach was constantly being cleared of seaweed. The staff was super attentive and friendly. Drink service everywhere was quick. We didnt want to leave, we did the coco bongo experience and Tori was wonderful and took care of us girls all night! The rooms were good, spacious. The AC worked great! Cleaned and stocked with water daily! We will miss this resort, 11/10 Highly reccomend!
Stayed 6 nights in Apr 2024
Response from Ocean Maya Royale on 15 Apr 2024
Dear Amber: Thank you so much for sharing your wonderful experience with us! It's truly heartwarming to hear that your 6-night stay at Ocean Maya Royale was filled with memorable moments. We're thrilled that you enjoyed the variety and freshness of our morning buffet, along with the delicious food at our restaurants. It's fantastic to hear that our dedicated staff ensured that every aspect of your stay was enjoyable, from the well-maintained grounds to the quick drink service. We're glad to hear that you found our rooms spacious, comfortable, and well-stocked. Your recommendation means the world to us, and we hope to have the pleasure of welcoming you back for another unforgettable stay in the future!

10/10 Excellent

Menda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place
Stayed 2 nights in Mar 2024
Response from Ocean Maya Royale on 15 Apr 2024
Dear Menda: We're thrilled to hear that you had a great time! Thank you for choosing our place for your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back again soon!

10/10 Excellent

Angela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Would absolutely go back.
Stayed 7 nights in Apr 2024
Response from Ocean Maya Royale on 15 Apr 2024
Dear Angela: We're thrilled to hear that you had such a positive experience with us! Thank you for your kind words. We're looking forward to having you back again in the future. If there's anything specific you'd like to see or experience on your next visit, please feel free to let us know. We'll be more than happy to accommodate your requests.

6/10 Okay

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great
Stayed 4 nights in Apr 2024
Response from Ocean Maya Royale on 15 Apr 2024
Dear Todd:We're delighted to hear that you had a positive experience with our staff! Thank you for your kind words. Providing exceptional service is always our top priority, and we're thrilled that our team made your stay enjoyable. We hope to have the pleasure of welcoming you back again soon! If there's anything else we can assist you with, please don't hesitate to reach out.Kind regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a relaxing get away. Food and amenities are great. Staff are on point. Daily activities scheduled every few hours around the pool. Beach volleyball organized twice a day. I'm glad I spent some time researching and landing on this place. The beach property is probably the best of the near by hotels. Andrea, Adele and the rest of the staff were awesome and on point.
Stayed 5 nights in Apr 2024
Response from Ocean Maya Royale on 12 Apr 2024
Dear Michael:Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a fantastic stay and that our food, amenities, and staff made your getaway so enjoyable. It's wonderful to know that you appreciated the daily activities and beach volleyball, as well as our prime beach location. We'll be sure to pass along your compliments to Andrea, Adele, and the rest of the team. We can't wait to welcome you back for another relaxing retreat soon.

4/10 Poor

Megan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Not impressed with the food or staff. Limited support when arrived
Stayed 5 nights in Apr 2024

10/10 Excellent

Tatenda Tafadzwa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Ocean Maya was the best decision we ever made for our trip to Mexico! Everything was top tier — from the moment we checked in to the moment we checked out! We even contemplated extending our stay because the service, rooms, fun, and all around experience was unmatched!
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on 10 Apr 2024
Dear Tatenda Tafadzwa: Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the friendliness of our staff, the cleanliness of our grounds, and the quality of our food. We're glad you had a great time at the beach and pool areas, and that you found our entertainment staff to be fun and friendly. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities, friendly staff, great recreational activities and good l location.
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on 10 Apr 2024
Dear Yolanda: Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the friendliness of our staff, the cleanliness of our grounds, and the quality of our food. We're glad you had a great time at the beach and pool areas, and that you found our entertainment staff to be fun and friendly. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

jaime E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort if you are looking for a quieter adults only. That being said, it is plenty fun to be at and the blue team works so hard to make it fun for everyone. It’s amazing how kendall remembers everyone’s name after just meeting one time.
Stayed 6 nights in Apr 2024
Response from Ocean Maya Royale on 10 Apr 2024
Dear Jamie E: Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the friendliness of our staff, the cleanliness of our grounds, and the quality of our food. We're glad you had a great time at the beach and pool areas, and that you found our entertainment staff to be fun and friendly. We hope to welcome you back soon for another fantastic stay!

6/10 Okay

daniel james, Chula Vista

Liked: Cleanliness, staff & service
Average all inclusive. Entertainment was a big highlight. Very little recognition for platinum Expedia member $20 credit that's it. No hotel transportation to downtown playa and the taxi services are outrageously priced
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on 11 Apr 2024
Dear Daniel James:Thank you for your feedback. We appreciate you taking the time to share your experience with us. We're glad you enjoyed the entertainment during your stay. We'll take your comments into consideration for future improvements. Looking forward to host you once again in our beuatiful resort.Kind regards.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ocean Maya Royale on 10 Apr 2024
Dear Gina: Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the friendliness of our staff, the cleanliness of our grounds, and the quality of our food. We're glad you had a great time at the beach and pool areas, and that you found our entertainment staff to be fun and friendly. We appreciate your feedback about the resort layout and room preferences. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Ocean Maya Royale on 10 Apr 2024
Dear Cornelius: Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the friendliness of our staff, the cleanliness of our grounds, and the quality of our food. We're glad you had a great time at the beach and pool areas, and that you found our entertainment staff to be fun and friendly. We appreciate your feedback about the resort layout and room preferences. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Colette Renee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and extremely clean! The food was standard. The entertainment team was amazing and made the entire trip enjoyable. Kendall, part of the "Blue Team" was super friendly, out going, and fun! The beach was cleaned daily and the sand was soft and clean with easy access to the ocean. We would definitely return!!
Stayed 5 nights in Apr 2024
Response from Ocean Maya Royale on 8 Apr 2024
Dear Colette: Thank you for your enthusiastic feedback! We're thrilled to hear that the entertainment team made your vacation awesome. It's fantastic that they interacted well with you and the crowd, contributing to a great experience. We hope your experience at Ocean Maya Royale was memorable, and that you will choose us again in the future. Our team will always be here to welcome you with open arms and provide you with the best experience possible.Thank you from the bottom of our hearts for your visit and for sharing your experience.Kind Regards.

10/10 Excellent

Gina L

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this resort in January. The staff were very friendly, the grounds were very clean and the food was quite good. The beach was well kept and clean and never had an issue finding chairs. We also had drink service there. We switched to the pool area after lunch, again, found some chairs next to each other. The entertainment staff were fun and friendly. Our favorite restaurant was the French. Plenty of options at the breakfast buffet. We ate at the a la carte by the pool for lunch everyday - so good. I really enjoyed the lay out of the resort. We were with a few other couples and never felt we were far apart. One of them booked privileged, and I honestly loved our regular room better!
Stayed 4 nights in Jan 2024
Response from Ocean Maya Royale on 7 Apr 2024
Dear Gina: Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the friendliness of our staff, the cleanliness of our grounds, and the quality of our food. We're glad you had a great time at the beach and pool areas, and that you found our entertainment staff to be fun and friendly. It's fantastic to know that you had enjoyable dining experiences at our French restaurant and buffet. We appreciate your feedback about the resort layout and room preferences. We hope to welcome you back soon for another fantastic stay!

2/10 Terrible

Alan

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on 11 Apr 2024
Dear Alan: Thank you for taking the time to rate us. We sincerely apologize for not meeting or exceeding your expectations. Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Kind Regards.

10/10 Excellent

helya Safaei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant rave enough about this resort!! The location is perfect .. the resort itself was so clean and beautiful i really enjoyed the way everything was set up. !! The staff was beyond amazing !! Everyone of them made sure you had everything you needed and more !! The entertainment team specially jules. adela and kendall were the best ever ! You were never bored there was always something to do !! The food was great specially the buffet and the mexican rest el charro ! I enjoyed everything about this resort and will def be back again
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on 7 Apr 2024
Dear Helya Safaei: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on 7 Apr 2024
Dear Jansen: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

8/10 Good

danay

Liked: Cleanliness, staff & service, property conditions & facilities
Everything magnificent
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on 7 Apr 2024
Dear Danay: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good food for an All inclusive. Nice to have a quite pool and a seperate fun pool.
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on 7 Apr 2024
Dear Ralph: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

8/10 Good

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had great customer service, overall a great experience.
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on 7 Apr 2024
Dear Vivian: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property. Very well maintained. Spacious rooms, excellent service. Lots of food options. Watch out for the free flowing tequila ;). Really nice that it’s adults only, no noise or splashing by the pool. Good beach access. Very happy with our trip.
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on 7 Apr 2024
Dear Irina: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

2/10 Terrible

Cristopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First I would like to say I have held off in writing this review in hopes the resort would contact me make things right before I wrote a negative review. We were having a great time at first, until both my wife and I got food poisoning, we ended up stuck in our room violently Ill for 2 full days, followed by another 2 days sick in hotel before we felt well enough to travel home. When we checked out of the resort we asked to speak to a manager about our experience in hopes they would make it right, as we lost a good portion of our time there being stuck in our room. We were told there was no manager on site but they would ensure we would be contacted later that day or the following day. It’s now been 3 weeks and we have not been contacted. I have made several attempts to contact the hotel via phone and email, and have had no response. Very disappointed and feel as though we completely wasted our money staying here. Not only did we lose 2 full days at the resort but ended up costing us additional money for hotel stays, travel costs, extended time away from home not to mention the extreme discomfort of being so sick. At this point I will never stay at this resort again, nor would I ever recommend it to anyone else. It’s still my hopes the resort will contact me and attempt to make things right and persuade me change my mind. Very dissatisfied

6/10 Okay

Elisha

Liked: Cleanliness
Stayed 6 nights in Mar 2024
Response from Ocean Maya Royale on 2 Apr 2024
Dear Elisha: We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. We take your comments on the condition of the room into consideration and will strive to improve the quality of our facilities. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort beach was fantastic, entertainment was great and food was very good. No fighting for chairs at beach or near pool. Restaurants did not need reservation but could book if wanted.
Stayed 7 nights in Mar 2024
Response from Ocean Maya Royale on 2 Apr 2024
Dear Terry: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

10/10 Excellent

Charanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff.clean. Very good food
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on 2 Apr 2024
Dear Charanjit: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on 2 Apr 2024
Dear Maria: We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. We take your comments on the condition of the room into consideration and will strive to improve the quality of our facilities. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards

8/10 Good

TOMER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on 2 Apr 2024
Dear Tomer: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Spacious resort. Quiet. Poor food and caters service very rude. The food is terribble and the norovirus is there. Contaminated food. Ate dinner and woke up next morning with vomitting and diarrhea. Never coming back.
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on 2 Apr 2024
Dear Jennifer: We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. We take your comments on the condition of the room into consideration and will strive to improve the quality of our facilities. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards

6/10 Okay

Daniela Castilla

Stayed 2 nights in Mar 2024
Response from Ocean Maya Royale on 2 Apr 2024
Dear Daniela: We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. We take your comments on the condition of the room into consideration and will strive to improve the quality of our facilities. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards

10/10 Excellent

Sandrika Machaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 4 nights there as a female solo traveler and I enjoyed my stay. I wish I could have stayed longer. The buffet food for dinner changed each night and the food overall was good. There are other restaurants on site were good, especially blue moon and the Japanese hibachi restaurant. All the staff were friendly and kind, I would stay here again. The beach/ pool area they have was also a fave of mine.
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on 31 Mar 2024
Dear Sandrika: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

10/10 Excellent

Juan Ramon, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on 31 Mar 2024
Dear Juan: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

10/10 Excellent

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, professional and timely. Property was beautiful and excellently maintained. Minor dislike was being told to do a pre-checkin to speed up the process but it did nothing. Was not worth doing and felt like all it did was give the parent company my information.
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on 31 Mar 2024
Dear William: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at the Maya! Highly recommend. It was located well (south from Cancun, but closer to Playa del Carmen and Xcaret). Staff was amazing and gave great service! Negatives—only one dining option for breakfast or lunch (other than the 24-hour sports bar), BUT—La Hacienda had a great buffet selection. And the evening options were good. Long road (about 2/3 of a mile) from the highway to the resort, which made it difficult to take transportation out of the resort. There are always taxis, but they are spendy. That same long road did make for a nice place to walk or run in the morning, though. Guest and hotel services were amazing! And right by the beach, which was amazing. Overall, great experience and stay!
Stayed 6 nights in Mar 2024
Response from Ocean Maya Royale on 30 Mar 2024
Dear Grant: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean Maya Royale really exceeded my expectations. My room was big and very clean. I loved the balcony and hearing the birds and seeing the coatis or iguanas walking on the property. My concierge Gabriella was very kind and helpful from day one. The staff always greeted me with an "holà" and everyone clearly did their best to make your stay enjoyable. I was travelling solo but I met many people and made friends. I like the way that the resort was walkable and have easy access to the beach. I liked the food and the dining options. The entertainment team is amazing and it was a great pleasure to get to know them, especially Kendell and Adela. They have great energy and they are both very lovely. If you're looking for a relaxing yet quiet vacation, look no further. This place is paradise!
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on 30 Mar 2024
Dear Celine: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

8/10 Good

Amanda, Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a place thats very chill, not loud, this is the place. This property is very mild and it worked for me because I personally went to relax and do nothing. I repeat this is not your turn up property, music is normally off by 11p, shows are decent, staff will get you what you need. I had a few issues in the beginning but within 24 hours things were worked out, i loved that the staff checked on me, i loved that the staff was accommodating. Food is typical all inclusive food. Its not fancy but its ediable. I like that they actually had a variety of options to choose from and wasnt just beach bar or buffet as options. This property does not offer onsite excursions but there is a representative that will get you set up with things you may be interested in doing. Now the transportation piece is interesting, i loved once i arrived that they are able to get you a taxi to and from the airport, off property resturants and pretty much anywhere you want to go! I would suggest call before you go and make sure you are spaking with someone from this actually property and not the property related to it- it makes a difference in your experience and the information you receive.
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on 29 Mar 2024
Dear Amanda:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

6/10 Okay

YURIY

Travelled with family
Liked: Cleanliness
Small, walkable, safe
Stayed 6 nights in Mar 2024
Response from Ocean Maya Royale on 30 Mar 2024
Dear Yuriy:We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards.

6/10 Okay

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay until we did not unfortunately. We both got food poisoning/Monetzumas Revenge and it ruined the rest of our trip.
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on 30 Mar 2024
Dear Ellen:We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort. The entertainment staff was excellent. Snorkeled through an excursion booked with Margarita at hotel by pool. The boardwalk along the beach was not my favorite. Prefer beach with walk into ocean access. They do have a small area of beach without the boardwalk.
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on 30 Mar 2024
Dear Rebecca:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is smaller which is really nice - it's easy to get around and a quick walk to the pool/beach/restaurants (we were staying in the building furthest from the beach/pools). The food was great and the staff members were always friendly and helpful. No issues finding a beach chair every day. We didn't experience any waits or long lines at the a la carte restaurants or buffet. Highly recommend! It's no surprise this resort has so many return guests.
Stayed 7 nights in Mar 2024
Response from Ocean Maya Royale on 29 Mar 2024
Dear Danielle:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

vladimir, rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your resort website didn't say anything about seaweed
Stayed 9 nights in Mar 2024
Response from Ocean Maya Royale on 27 Mar 2024
Dear vladimir:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

lisandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on 26 Mar 2024
Dear Lisandro:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Matthew Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property as well as the staff.
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on 26 Mar 2024
Dear Matthew Ryan:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Stephanie

Travelled with group
Liked: Staff & service, property conditions & facilities
The look of the resort is lovely, a little village in a resort where everybody has is own room in small cabana. The vegetation and landscape is beautiful, lots of green, iguanas and other small animals. The resort is easily walkable and restaurant variety is awesome as well as the service! Special mention to Alfredo that did welcome us like queens. ¡ Muchos gracias para los vacaciones ! Hasta la proxima, Laurencia y Stephanie
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on 27 Mar 2024
Dear Stephanie:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

8/10 Good

Floria

Great area and view
Stayed 7 nights in Mar 2024
Response from Ocean Maya Royale on 15 Apr 2024
Dear Floria: We're thrilled to hear that you enjoyed the area and the view during your stay! Thank you for your kind words. We strive to provide a wonderful experience for all our guests, and it's fantastic to know that you appreciated the surroundings. We look forward to welcoming you back for another memorable visit in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Ganga

Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on 15 Apr 2024
Dear Ganga: We're delighted to hear that you loved our hotel and enjoyed the variety of dining options available. It's wonderful to know that you received excellent service from all of our employees during your stay. Your feedback means a lot to us, and we look forward to welcoming you back for another memorable experience in the future!