Terrace/patio

Reviews of Maison Tulum

3 out of 5
Maison Tulum
Calle Alfa Norte Esquina Con Sagitario, Poniente S/n Colonia Centro, Tulum, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 261 out of 534 reviews" "
Rating 8 - Good. 182 out of 534 reviews" "
Rating 6 - Okay. 56 out of 534 reviews" "
Rating 4 - Poor. 24 out of 534 reviews" "
Rating 2 - Terrible. 11 out of 534 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Guillermo the manager was so welcoming and helpful. The property was beautifully decorated. Rooms were clean and bed comfortable. The breakfast was amazing and all the staff were extremely kind. Highly recommend this place.
Stayed 2 nights in Feb 2024
Response from Flor on 16 Feb 2024
Very happy to hear that you enjoyed Rachel! Welcome back soon.. thank you!!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very brief stay for just one night after arriving into Cancun and gerring the ADO bus down to Tulum. Easy walk from the bus station a very friendly welcome from Guillermo and the room was clean and comfortable with a nice big bed. Lush gardens and a cute parrot. Thank you
Response from Flor on 21 Feb 2024
Thank you Edward! I am glad you had a great time!!!!!! This is your home!

10/10 Excellent

Arturo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place, cleaness is great and the place has a great vibe. Guillermo provided great host service!
Stayed 2 nights in Jan 2024

10/10 Excellent

Theresa

Liked: Cleanliness
I loved this small lively hotel in Tulum. Located perfectly close for walking to main commercial area but feeling further away than it is from all the tourist noise and busyness aLovely Little tropical courtyard, comfortable and pretty rooms that acknowledge the locale with art and decor. Guillermo the on-site proprietor is very friendly and helpful. Staff and cafe wonderful. Perfect!
Stayed 3 nights in Nov 2023
Response from Flor on 20 Nov 2023
I am glad you had a great stay and enjoyed the place Theresa! Welcome back, this is your home in Tulum

4/10 Poor

Eric

Travelled with group
Disliked: Staff & service
Booked for a 7 day stay. Room was ok, but area surrounding the hotel was very noisy and not the best. Pictures and reviews I don’t think were a fair representation. We actually checked out the day after arrival and did not get a refund for the remaining stay. We didn’t care and went to another hotel and were much happier.
Response from Flor on 7 Aug 2023
I am sorry the hotel didn’t meet your expectations. We have been in 9/10 satisfaction of our guests for more than 10 years . Most our guest feel at home and really enjoy our hotel. The pictures and reviews are from more than 600 guests .. The area is downtown, close to ADO bus stop and 2 blocks from all the restaurants and boutiques in downtown. We are away from noise, but sometimes there is noise like everywhere.. in one night that you stayed could be a bad chance .. Your rate was not refundable, I am sorry again the hotel didn’t meet your expectations.Value for money we are rated 9.5

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked that they stored baggage for us. The property was very close to the ADO bus stop so it was convenient to get to/from the hotel. The manager was also very nice. The rooms are a little old but everything worked fine. The shower pressure is a bit weak. The property is off the main drag so it's a little quieter but there will still be some vehicle traffic. I liked the green and plants of the venue, and the cats too.
Stayed 1 night in Jun 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property, I have stayed here 3 different times. Tons of character, places is clean and super cool. Guillermo is super nice and very helpful. Thanks again, see you next time.
Response from Flor on 9 Mar 2023
I am so happy that you enjoy Maison Tulum, is our goal to make guest happy and feel at home!Come back soon Daniel, this is your home in Tulum !!

10/10 Excellent

Jacques

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Maison Tulum is a real treasure. It's clean It's comfortable. The host, Guillermo, is extremely welcoming and accommodating. Maison Tulum is truly unique in its tasteful construction and decor. Everywhere you look holds a surprise. The owners are actively involved with maintenance and with the guests. And last, but not least, spending time on the rooftop terrace is a special treat.
Stayed 16 nights in Feb 2023
Response from Martha on 7 Mar 2023
Thanks for your feedback, we really appreciate it. I hope to see you again, this is your home at any time.

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service
This was our first trip to Tulum. My wife and I had a great time! The Hotel was clean and everything worked perfectly. The manager Guillermo was very personable and accommodating. We were unsure of what to do and not do. Guillermo spoke to us for long periods of time about the History of Tulum and surrounding areas. He gave us many suggestions of things to do and explained with great detail the best way to get around to see and do the things we wanted to do. We definitely recommend this hotel. We cannot wait to go back.
Stayed 4 nights in Feb 2023
Response from Flor on 21 Feb 2023
So happy to read your review Mark! Please come back, this is your home in Tulum!! Great yo have you here!

10/10 Excellent

Amy, Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very charming, artsy, & full of gorgeous plants. The room was adequate… the AC worked well. Guillermo was an excellent host w/great taste. Ge arranged a shuttle for us back to the airport in Cancun that was private & less expensive than originally planned. Great coffee & pastry at the shop attached. Great deal for your $. Thank you Guillermo. Hope your holiday was great!

10/10 Excellent

Melissa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
I would highly recommend!!!! Owner and workers are amazing! It’s beautiful and offers many services
Stayed 1 night in Dec 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time at the property, really like it here, tons of character and exactly the type of place I like to stay at. Will return again for sure next time I’m in Tulum and will tell like minded friends to stay as well.
Response from Flor on 3 Nov 2022
Thank you Daniel! It was great having you here .. come back soon! This is your home!!

8/10 Good

Sofia

Liked: Staff & service, amenities, property conditions & facilities
No hot water!!
Stayed 2 nights in Oct 2022

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're going to Tulum this is the only place to stay. It's centrally located but tucked away from the noise, the staff are absolutely fantastic and the cafe downstairs is a hidden gem. You'll feel like you're in a jungle while being located in downtown Tulum.
Stayed 15 nights in Sep 2022
Response from Flor on 4 Oct 2022
Thank you Brittany! It was great to have you at Maison! Come back, this is your home!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and cute in Downtown Tulum
Guillermo and Flor were fantastic hosts in this quaint little hotel. The room was comfortable with AC, there was purified water, and the hotel itself is gorgeous. There was a tiny bit of street noise - but far less than the main street until around 11 pm which was fine. The property has cute cats, comfy hammocks and good internet
Stayed 2 nights in Aug 2022
Response from Flor on 30 Aug 2022
It was great having you here Andrew! Come back this is your house!!

10/10 Excellent

Jessica Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, so different from other things in the area. The Staff is so kind and caring, And the restaurant connected is delicious with the most amazing staff.
Stayed 6 nights in Jun 2022
Response from Flor on 4 Jul 2022
Thank you Jessica, it was great having you here ! I am glad you enjoyed it!! Come back soon! This is your home in Tulum

10/10 Excellent

Casey Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I had the most amazing time here for his birthday. We stayed a total of 6 nights and are definitely planning a trip back! The room was beautiful and clean. The staff were absolutely amazing! Giving us recommendations for places to go and places to eat. We loved every single part of our trip and felt extremely safe. The little restaurant downstairs also has the most amazing breakfast and coffee.
Stayed 6 nights in May 2022
Response from flor on 1 Jul 2022
Cassey, I am so happy to hear you had a great time!! come back, this is your home in Tulum!!!

10/10 Excellent

Coreen, Derry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Beautiful grounds. Has a roof top terrace common space that is very peaceful. Our room #6 is very private with balcony.
Stayed 1 night in May 2022
Response from Flor on 8 May 2022
Thank you Coreen! I am happy to hear you had a great stay! Welcome back!!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in Tulum!
When we first walked in it was like entering an enchanted forest. Really charming! Then we were greeted by the host and made to feel very welcome. Excellent customer service! The room was good quality with a very comfortable king size bed. Highly recommended and very close to ADO bus station.
Stayed 1 night in Apr 2022
Response from Flor on 25 Apr 2022
Thank you Stephanie! This is your house!! Come back soon!!!

10/10 Excellent

Airat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Stayed 5 nights in Mar 2022
Response from Flor on 26 Apr 2022
Thank you Airat! come back, it was great having you here

10/10 Excellent

leonie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the owners are extremely helpful and friendly
Stayed 5 nights in Mar 2022
Response from Flor on 26 Apr 2022
Thank you Leonie, we miss you! come back!This is your home!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
I was in the top floor room it was really cool. Good view, nice balcony. Everything was clean, correct and well-considered for guest comfort. It had a comfort and welcoming about it, I wanted to just sit in my room half the day. Be advised the staircase up to top floor is really interesting, it is like a spiral to a castle, but if you are having physical difficulties you might want to stay on the lower floor. Liked it!
Stayed 2 nights in Feb 2022
Response from Flor on 15 Mar 2022
Thank you Robert!!! I am glad you had a great time!! This is your home! Welcome back

10/10 Excellent

Francesca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our host Flor was absolutely fantastic and offered help each day for activities to do around the area. She was very attentive to her guests. The hotel was charming and had a personal touch of a "home away from home". The room had all needed facilities for your stay and if you required anything else you could just ask Flor. The location is perfect for restaurants and exploring other areas around Tulum.
Stayed 5 nights in Feb 2022
Response from Flor on 1 Mar 2022
Thank you Francesca!! It was great having you here!!! This is your home!!! Welcome back!!

10/10 Excellent

HANNAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay while in Tulum! The location is perfect for walking and exploring. Staff was friendly and helpful with suggestions and anything needed. The cafe downstairs was delicious and perfect each morning!
Stayed 5 nights in Feb 2022
Response from Flor on 16 Feb 2022
I am very happy to hear that you had a wonderful time Hannah and Alexander, welcome back!! this is your home!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maison Tulum
Very quaint Colonial Mexican decor type hotel in a very good quiet location. The room we stayed in was a kitchenette studio. Very comfortable bed. Sometimes had to wait a little for hot water. Very nice grren roof top area with lots of plants and hammocks. Very nice place to relax with vino or cerveza.Staff was very helpful and attentive.
Stayed 4 nights in Feb 2022
Response from Flor on 16 Feb 2022
Thank you Paul! it was great having you at Maison! welcome back!

10/10 Excellent

Aldrein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable and area was quiet and feel safe.owner was very friendly we feel very welcome and she told as that will alwys have a home in tulum if we come back there.
Stayed 2 nights in Feb 2022
Response from Flor on 15 Feb 2022
Aldrein, it was greta having you at Maison Tulum, this is your home! Welcome back!!!

8/10 Good

Tiago

Liked: Cleanliness, property conditions & facilities
De modo geral o hotel muito organizado e limpo e área externa com muitas plantas e flores. O atendimento, por parte da Flor, muito amistoso e prestativo apesar de não ter recepção e precisar sempre levar a chave do portão do hotel nos passeios. Localização boa ficando duas quadras da avenida principal onde se encontra mercado, restaurante, bares e ônibus para diversos pontos turísticos. A cama de casal na verdade eram duas camas de solteiros juntas e o quadro para duas pessoas pode ser considerado um pouco pequeno.
Stayed 3 nights in Feb 2022
Response from Flor on 15 Feb 2022
I am glad you had a great stay Tiago.. welcome back!!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing value for Tulum, in a central location away from the busy and expensive water front area. Close to everything in the downtown area. And of course superb hosts! Nice breakfast place next attached. Would definitely stay again.
Stayed 4 nights in Feb 2022
Response from Flor on 9 Feb 2022
Thank you Sean! I am glad you had a great time! This is your house! Welcome back!

8/10 Good

Parnesh, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - just off the main strip and quiet at night. A basic hotel, but that's exactly what I was looking for.
Stayed 5 nights in Jan 2022
Response from Flor on 9 Feb 2022
Thank you for your review Pamesh! It was nice to have you here:)

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute & centrally located
Maison Tulum is such a cute place! The owner was very welcoming and it is in a very convenient location in the centro.
Stayed 1 night in Jan 2022
Response from Flor on 23 Jan 2022
Thank you Eli! I am glad you enjoy your stay! Welcome back

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Maison! I had a ground floor room (#9) and found everything to be better than expected. The room is a good size with a nice little ensuite that had good hot water and pressure, a little bar fridge, TV and good aircon. There was plenty of space for my clothes and to hang some shirts. The bed was comfortable and there was no issues with noise at anytime. Maison is only a 5min walk from the ADO which was perfect and the place has a nice cafe attached to it. Flor was great to communicate with, very friendly and welcoming and was super responsive to any msgs. She also provided a list of things to do, places to eat etc which was great for anyone who hasn’t been to Tulum before. Maison is a beautiful and unique place, filled with greenery and a nice spot on the roof to hangout in a hammock. I would definitely come back and stay again. Highly recommended!
Stayed 5 nights in Jan 2022
Response from Flor on 10 Feb 2022
Thank you Heat! It was great to have you here! This is your home! Come back soon:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and Jungley
This was a quaint stay. Small hotel with a very friendly owner. They gave us recommendations on where to eat and what to visit. They even showed us multiple rooms to best accommodate us. They always offered to clean our room and to let them know if we needed anything. The only bad thing was the water pressure, it would take longer to shower because of the water.
Stayed 8 nights in Dec 2021
Response from Flor on 9 Feb 2022
Thank you for your review! I am sorry about the water pressure.. because of the soil we have sometimes the dust gets in the way .. we are taking care of that and cleaning the showers all the time .. so our guest have good water pressure. Thank you and home to have you back

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable location in middle of Tulum, restaurants, bars etc. Very cozy. Safe area.
Stayed 3 nights in May 2021

10/10 Excellent

Woodrow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and nice, great price.
Kind staff, clean room, pleasant stay.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel está muy bien ubicado en el centro de Tulum y es un Hotel muy limpio y cómodo considerando el precio. El centro en general está muy abandonado y sucio. Si bien Tulum es una zona hermosa, los precios de la comida, bebida y taxis no tienen ninguna regulación y está ridículamente caro. Sus ruinas son muy impresionantes pero no volveríamos a Tulum
Stayed 3 nights in Apr 2021

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KoKa
Very friendly, nice location, and an excellent cafe owner downstairs that shares the building with the Maison Tulum.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2020
Response from Martha on 10 Dec 2020
Thank you for you feed back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from MArtha on 27 Nov 2020
Thank you for you review we hope see you again

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great secret place in Tulum
Small, clean, very friendly staff, great location, close to the main Road, Thanks
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
A sweet little hotel I’m a safe neighborhood. There is a delicious restaurant on the ground floor too! Easy walking distance to all the bars and restaurants on Tulum Avenue. The decor and fountains and fish ponds in the courtyard are delightful! My room was cleaned daily and fresh towels were supplied after a couple days. The sheets were a little stained but clean enough. Great water pressure, hot water, and excellent A/C! It is located in a lively neighborhood so there is some street noise at night. I was there for 5 days and would definitely stay again! Oh! And a very nice rooftop terrace with hammocks and clotheslines!
Stayed 5 nights in Feb 2020

6/10 Okay

Lupe

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Hotel was quiet and got a good night's sleep. The downfall is that there are no elevators and the steps are somewhat steep. Poor water pressure.
Stayed 4 nights in Feb 2020

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
This hotel is in a very good location, easy to walk to the ADO and downtown. The employees are all very nice, coffee provided and a very good restaurant downatairs. It has a very nice patio on top of the building with hammocks, sitting area and clotheslines. I always felt safe and the rooms are quiet. Will definitly come back here next time.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our penthouse room and the owner was very friendly. He was always there to help us if we needed anything.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Martine P.

Liked: Cleanliness
A simple and causy place to stay
Warm welcome ; a colorfulplace to stay and very nice hosts and very well located. We really enjoy our stay and recommend it strongly
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable, good location, walking distance to Ado bus station and from the main avenue.
Stayed 3 nights in Dec 2019

8/10 Good

Melissa, Houston, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lots of foliage and excellent food at the cafe.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is not in a nice area, I wasn’t expecting Hotel zone but I would not be walking around. The hotel is smaller than what I expected from the pictures. We got a room downstairs and that night it was raining and the ceiling was dripping. We reported it and the alternative was on a 3rd floor room going through a spiral staircase, we decided not to take it as we had big luggage that would have been very problematic to bring up. The owner wasn’t very friendly, he didn’t show us the place, just gave us the key for our room. There is a little restaurant in the hotel that serves french food. We only ordered a basic breakfast but it was good.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2019