Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Paraiso Beach. We truly value your opinion and regret that your expectations have not been completely exceeded. Allow us to mention that gastronomy is one of the pillars of our establishment, and we do our utmost to ensure our guest's complete enjoyment of our cuisine, nevertheless, we will relay your comments to our team for their consideration and we do thank you for your constructive critique. On the other hand, regarding our Star Camp, allow us to mention that every child is provided with exclusive care, attention and safety. We can assure you that our staff are chosen and trained following strict criteria and are prepared to take care of the children and make sure all of them are having a good time. Also, in order to create activities and areas suitable for every child’s needs and abilities, we have split the activities into three categories, according to the age of the participant. We appreciate your feedback and we assure you they will be considered to improve our guests’ experience. Once more we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,

Thank you for choosing Iberostar Paraiso Beach for your recent holiday.We are sorry to hear that our reservation system for a la carte restaurants has caused you any inconvenience. It is important to mention that our restaurants operate under a system of different schedules in order to create a personalized dining experience. However, we can assure you that our team does everything in its power to assist our guests and find available spaces, since gastronomy is one of the pillars of our chain and it is essential for us that our guests enjoy our cuisine.Allow us to explain that we are proud to be an eco-friendly resort and we try to create awareness of our environment by making different ecological practices through our Wave of Change movement. The temperature in our rooms is set to 22C and they work with motion sensors in order to reduce the environmental impact. However, we kindly ask our guests to call our Guest Service department so they can assist you to set up the AC to the lowest temperature. Once again, we thank you for your feedback. We hope that you had a pleasant journey home. Best regards,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Paraiso Beach. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

Thank you for choosing Iberostar Paraiso Beach for the third time. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

Thank you for choosing Iberostar Paraiso Beach for your recent holiday. We value your opinion and regret that your expectations have not been exceeded. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Paraiso Beach. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

We would like first and foremost to thank you for choosing Iberostar Paraiso Beach for your recent holiday.Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Also, we are delighted to read that the wonderful service of our team was able to make your visit memorable.Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,

We would like to take this opportunity to thank you for choosing Iberostar Paraiso Beach for your holiday and for sharing your experience with us.Our main goal is to provide our guests with an amazing experience, and we are concerned to read that the quality of our service did not meet your expectations. We would like to emphasize that at Iberostar, service orientation and personalized attention to our customers are of the utmost importance. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times.We thank you for bringing your concerns to our attention and we regret not having made you feel as the important guest you are to us.We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in satisfying you completely.Best regards,

Thank you for choosing Iberostar Paraiso Beach for your recent holiday.We regret to know that the size of our complex did not suit your needs. Allow us to mention that Iberostar thinks about our guests’ needs and requirements and therefore, we have different Resorts with smaller facilities. You will find the same consistent level of excellent service along with beautiful facilities.We are sure we have the perfect Resort for you to have the relaxing vacations you were looking for.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

First and foremost, thank you for choosing Iberostar Paraiso Beach on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Also, we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,

It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Paraiso Beach and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,

First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards.We are delighted to read that we could satisfy you with our cuisine, at Iberostar our culinary offer is one of the pillars of our establishment, and our dedicated team of chefs do work very hard on a daily basis to please the most discerning palates, using only the highest quality ingredients, we are pleased to know that you enjoyed it.We value your opinion and regret that your expectations have not been exceeded completely. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. We hope to have the pleasure of your company in the future and we are very grateful for your opinion.Best regards,

We thank you for choosing Iberostar Paraiso Beach as host of your recent vacations.It is a pleasure to know that our excellent location on the seafront was appreciated by you. We know that pleasant surroundings are paramount to our guest's well-being and enjoyment on their holidays with us, thank you for mentioning this.On the other hand,we are saddened to hear that our exquisite buffet did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Also, we would like to mention that Iberostar thinks in the needs and requirements of all our guests and, therefore, we have different resorts with different concepts at your disposal. We are sure we have the perfect Resort for you to have the perfect vacation.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others.As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.Likewise, we want to thank you for sharing your observations and hope to have the honour of serving you again soon.Best Regards,

We thank you for choosing Iberostar Paraiso Beach as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience with us.On the other hand, allow us to inform you that we do have a policy where it is forbidden to reserve sunbeds and in the event someone reserves them for more than one hour without using them, our Security staff will kindly remove towels and personal items from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. Likewise, we appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,

We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others.As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words.Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.We regret to know that despite the inconveniences with your reservation at check in we could change your experience and turn it into a positive one. Once more, we thank you for writing and sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,

First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. On the other hand, regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was only to inform you.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

It was a pleasure to host you at Iberostar Paraiso Beach on your recent holidays.We are glad to read that you had a great vacation with us.On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction.We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration.Also, it is worth mentioning that the temperature in our rooms is set to 22C and they work with motion sensors in order to reduce the environmental impact. We are proud to be an eco-friendly resort and we try to create awareness of our environment by making different ecological practices through our Wave of Change movement. We kindly ask our guests to call our Guest Service department so they can assist you to set up the AC to the lowest temperature. Likewise, we would like to thank you for sharing your observations and we hope to host you once again to create a memorable experience together.Sincerely,

Thank you for choosing Iberostar Paraiso Beach for your recent holiday.We regret to read that our beautiful Resort did not exceed your expectations. Allow us to mention that we have a policy that forbids reserving the sunbeds and in case someone reserves them for more than one hour without using them, our staff will kindly remove towels and personal belongings from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. It is important to say that Iberostar thinks about the needs and requirements of all our guests and, therefore, we have different resorts with different concepts at your disposal. You’ll find the same consistent level of service that distinguishes Iberostar, along with beautiful facilities. We are sure we have the perfect Resort for you to have the relaxing vacations you were looking for.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

Thank you for choosing Iberostar Paraiso Beach for your recent holiday. Our guest's enjoyment is top priority and we are disappointed to hear that your stay was not as perfect as it should have been. In the future we invite you to personally convey to us during your stay any complaints or suggestions you may have and thus give us the opportunity to intervene to make your vacation even more enjoyable.We hope that you had a pleasant journey home.Best regards,

Thank you for choosing Iberostar Paraiso Beach and for sharing your experience with us.We are happy to know that you enjoyed our beautiful facilities.On the other hand, we regret reading about the inconveniences you experienced and we hope you are doing better now. Allow us to mention that we always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. It is important to say that we work with high standards and protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards our Food & Beverage team supervises that the food is prepared with the highest levels of hygiene and quality. In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, water, procedures, and every tool and equipment used for food handling. Also, it is important to explain that our Vero Water has a high technology filtration system and it uses reverse osmosis to filter the water, we can assure you that our procedures comply with the highest standards.We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Please rest assured that we have taken your concerns seriously and we are very grateful for your opinion. Best regards,

We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,

First of all, we would like to thank you for sending us your feedback.We regret to know that you had some inconveniences at your check in. It is important to mention that we cannot interfere with the travel agency’s payments, rates, policies. However, our staff will always do everything in their hands to assist our guests the best possible way. In the future, we kindly invite you to book your vacations directly through our website or call center. Our team will be glad to assist you and customize your vacation according to your preferences.We hope to have the pleasure of your company in the not too distant future and we are very grateful for your opinion.Best regards,

We would like first and foremost to thank you for choosing us for your recent holiday and also for taking the time to share your opinion with us.We sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction.We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration.Again, we thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future.Best regards,

It was a pleasure to host you at Iberostar Paraiso Beach on your recent holidays.Our main goal is to provide our guests with an amazing experience, and we are saddened to read that the quality of our service did not meet your expectations. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times. We thank you for sharing your experience with us and regret that it made your holiday seem less than perfect.Once again, we thank you for sharing your observations and we hope to have another opportunity to host you and change your perception about our resort through the excellent service that has distinguished us over the years.Sincerely,

Thank you so much not only for choosing Iberostar Paraiso Beach but also for taking the time to share your experience with us.We are happy to hear that you had a great time. On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Once again, we thank you for sharing your comments and it will be an honor to host you once again in the near future.Best regards,

We would like first of all to thank you for your kind review of your recent holiday with us.Such a friendly review of Iberostar Paraiso Beach is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Also,we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,

Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Paraiso Beach.It is saddening to read that we were not able to meet your expectations.On the other hand, allow us to mention that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. We regret that we did not completely satisfy you, and we will pass on your disappointment to our team. Also, we have taken note of your comments regarding your disappointment with our staff. We will pass them on to the head of the department, to review and improve our service. Nevertheless, we would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance.Furthermore, allow us to explain that we do have a policy that forbids reserving the sunbeds and in the event someone reserves them for more than one hour without using them, our Security staff will kindly remove towels and personal items from them. We regret that some of our guests do not well-follow this policy, however, everyday our Security staff does everything in their hands to verify this internal policy is being followed. Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

Thank you for choosing Iberostar Paraiso Beach for your recent holiday.We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, we regret you had some difficulties with your dinner reservations, however, allow us to explain that our restaurants operate under a system of different seating times planned to create a personalized and fine dining experience. Also, we do not fill our restaurant to ensure our guests have the best experience and they are not rushed, and at the same time new seatings do not get delayed. For this reason the restaurants can give the impression of being empty. We regret this meant an inconvenience for you. Once more we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,

It was a pleasure to host you at Iberostar Paraiso Beach on your recent holidays.Allow us to mention that it is of great importance for us as to guarantee a flawless check in and check out for our guests and we assure you that our front desk team does everything in their hands to accomplish this.On the other hand, it is important to say that we always have an option for all our guests to enjoy our culinary offer.Such as our Star Cafe available from 9:00 - 22:00 or our buffet La Plaza for nighttime snacks available from 23:00 - 1:00.All this information and schedules about restaurants and snack bars are available in our Iberostar app.Likewise, we thank you for sharing your observations and we hope to have the honor of hosting you once again on your upcoming vacations.Kindly,