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Maya Azul
2.5 star property

Comfortable hotel, walk to Quinta Avenida
your current months are May, 2024 and June, 2024.
May 2024
June 2024
Reviews
6.2

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Air conditioningAir conditioningAir conditioning
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service

Check out the area

Map
5tA AVENIDA ENTRE 10 y 12, Playa del Carmen, ROO, 77710
  • Popular LocationPorfirio’s1 min walk
  • Popular LocationSonora Prime – Playa del Carmen1 min walk
  • Popular LocationCalle 121 min walk
  • Popular LocationQuinta Avenida1 min walk
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Room options

Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

About the area

Playa del Carmen

Maya Azul is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Mamitas Beach - 9 min walk
  • Playa del Carmen Maritime Terminal - 10 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Cervecería Chapultepec - 1 min walk
  • Starbucks - 1 min walk
  • Porfirio’s - 1 min walk
  • 100% Natural - 1 min walk
  • Sonora Prime – Playa del Carmen - 1 min walk

About this property

Maya Azul

Hotel near Xplor Theme Park
Close to Quinta Avenida and Playa del Carmen Main Beach, Maya Azul provides a garden, a restaurant and a bar. Treat yourself to a manicure/pedicure or other spa services. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Full breakfast (surcharge), a theme park shuttle and express check-out
  • Express check-in, supervised childcare (surcharge) and a front desk safe
  • Tour/ticket information
Room features
All rooms are individually furnished, and include comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • Private gardens, cots/infant beds and ceiling fans

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Daily full breakfast available for a fee: MXN 70 per person
  • A restaurant

Restaurants on site

  • Mr Chile La Quinta Ave

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Cot (surcharge)
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • Safe at front desk

Guest services

  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • In-room massages
  • Manicures/pedicures

More

  • Building
  • Designated smoking areas (fines apply)
  • Floor

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • TV

Food and drink

  • Limited room service

Outdoor space

  • Patio
  • Yard

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 70 per person
  • Airport shuttle fee: MXN 1570 per person (return)
  • Cots (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel Maya Azul
Hotel Maya Azul Playa del Carmen
Maya Azul
Maya Azul Playa del Carmen
Maya Azul Hotel PLAYA DEL CARMEN
Maya Azul Hotel
Maya Azul PLAYA DEL CARMEN
Maya Azul Hotel PLAYA DEL CARMEN

Frequently asked questions

Does Maya Azul have a pool?

Yes, this property has an outdoor pool.

Where is Maya Azul located?

Located in Downtown Playa del Carmen, this hotel is steps away from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Maya Azul Reviews

Reviews

6.2
Rating 10 - Excellent. 10 out of 122 reviews" "
Rating 8 - Good. 46 out of 122 reviews" "
Rating 6 - Okay. 34 out of 122 reviews" "
Rating 4 - Poor. 16 out of 122 reviews" "
Rating 2 - Terrible. 16 out of 122 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed
Hotel was closed. Do not recommend. Had yo book another hotel. Have not received a refund.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location and quiet
Prime location on 5th avenue where The rooms are in The back Yard so quiet at night Time. The rooms are ok and clean Garden is cool and service is more than décent

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

2/10 Terrible

Donna, St. Louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dump
pool area dirty and need of repair. Had to wash off bird poo off patio pool chairs out side toilet gross. Old mattress in room no blow dryer said was one in ad for hotel, bath towels dingy, no restraunt or club like said in ad. free breakfast was a joke table with corn flakes , bread , sanka , tang. Bugs biting in room and out side. Air conditioner to big for room.

8/10 Good

Mary, Minnesota

Liked: Cleanliness, staff & service
Location great
This was actually our 4th time staying here. Bed not comphy...not fancy but clean. Somewhat noisy from nearby disco...mainly Friday/Saturday. Just be aware of the cost. I searched one travel option site and it was far from "budget". This is a moderate budget place in a can't be beat location.

10/10 Excellent

Jeanette, Edmonton, AB Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
We were for 10 days and the service is amazing at the front desk. Room was cleaned daily and service was outstanding.

6/10 Okay

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

2/10 Terrible

nancy

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place
I booked for 6 nights and after one night I moved to another hotel because I couldn't stay there longer. Stain on the bed, no hot water, humid and very dark room, noisy, toilet couldn't flush, breakfast was dry bread on a table and Korn Flakes. I can't believe Expedia is doing business with that hotel. I lost my time and my good mood there.

2/10 Terrible

Lizzie, New York

Disliked: Property conditions & facilities, room comfort
No windows
It was like staying in solitary confident. There was no windows and the hot water took forever to trickle out. As for the beds I was better off sleeping on the beach in the sand. They were hard stiff and tough. The only good thing about the hotel was the location.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Great location
This hotel is right on 5th, one block from the beach. George at the front desk was extremely helpful. This hotel is great if you're on a budget, has basic amenities, but was clean.