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Hotel Santa Croce

2.5 star property
Hotel with 24-hour front desk, walk to Quinta Avenida
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hotel Santa Croce

Photo gallery for Hotel Santa Croce

Deluxe Double Room, 1 Queen Bed
Family Room | Living area
Exterior
Bar (on property)
Deluxe Double Room, 1 Queen Bed

Overview of Hotel Santa Croce

Reviews
6.6

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Free WiFiFree WiFiFree WiFi
  • Breakfast availableBreakfast availableBreakfast available
  • Air conditioningAir conditioningAir conditioning
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710
  • Popular LocationPrimo1 min walk
  • Popular LocationMiDogo Café1 min walk
  • Popular LocationQuinta Alegría Shopping Mall1 min walk
  • Popular LocationQuinta Avenida2 min walk
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Room options

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room

Room

Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
  • 29 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 8
  • 3 Double Beds OR 1 Double Sofa Bed

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Playa del Carmen

Hotel Santa Croce is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 14 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Starbucks - 2 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar - 2 min walk
  • Hacienda Tequila - 2 min walk
  • Aldea Corazón - 2 min walk
  • Las Camelias - 2 min walk

About this property

Hotel Santa Croce

Hotel near Xplor Theme Park
Near Quinta Avenida and Playa del Carmen Main Beach, Hotel Santa Croce provides a terrace, a coffee shop/cafe and a bar. The on-site Italian cuisine restaurant, santa croce, features light fare. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information
  • A front desk safe and a 24-hour front desk
Room features
All guest rooms at Hotel Santa Croce offer comforts, such as air conditioning, as well as
More amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Full-sized fridge/freezers, ceiling fans and daily housekeeping

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 8 AM–11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • santa croce

Things to do

  • Pool

Family friendly

  • In-room full-sized refrigerator/freezer

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 110 for adults and from MXN 110 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have any lifts

Property is also known as

Hotel Adventure Experience playa del carmen
Hotel Adventure Experience
Adventure Experience playa del carmen
Hotel Santa Croce Hotel
Hotel Adventure Experience
Hotel Santa Croce Playa del Carmen
Hotel Santa Croce Hotel Playa del Carmen

Frequently asked questions

Is Hotel Santa Croce pet-friendly?

Yes, Hotel Santa Croce allows pets (limit 2 total).

How much is parking at Hotel Santa Croce?

This hotel doesn't offer parking.

What time is check-in at Hotel Santa Croce?

Check-in start time: 2 PM; check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Croce?

Checkout is at 11 AM.

Does Hotel Santa Croce provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1200 per vehicle applies.

Where is Hotel Santa Croce located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Hotel Santa Croce Reviews

Reviews

6.6
Rating 10 - Excellent. 21 out of 113 reviews" "
Rating 8 - Good. 39 out of 113 reviews" "
Rating 6 - Okay. 23 out of 113 reviews" "
Rating 4 - Poor. 16 out of 113 reviews" "
Rating 2 - Terrible. 14 out of 113 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance
Stayed 3 nights in Oct 2018

8/10 Good

JESSE, Irving,Tx

Liked: Cleanliness, staff & service
Good location and price hotel
Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.
Stayed 2 nights in May 2018

6/10 Okay

ravi , bze

Good and Quick
Good and Quick good for a night nothing much ... ...........................................................................
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concerned about privacy
Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.

8/10 Good

Jose , Montreal, Canada

Liked: Cleanliness, staff & service
Close to shopping areas
I booked a room for 7 , 3 adults and 4 kids, and when I got there they show me a very nice apt with a kitchen two bathrooms and 3 rooms , outside swimming pool, Very nice,the day of checking in we arrived early they told me that the room was not ready, it was fine , I ask if we was getting the apt that they had show me they said yes , At the time of checking in everything change , someone made a mistake and we paid for it, no kitchen only one bathroom and only one room, they did try to help for their mistake by giving us two free breakfast, bot it wasn't enough, if they wanted more money for what they had promised they should have ask , I had no choice but to stay I had 4 kids and a lots of bags, 7 people, what was I supposed to do , walk around playa del Carmen and look for something else . Very disappointed
Stayed 2 nights in Jan 2018

2/10 Terrible

Paola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Hotel Smells Bad Very bad Experience
This is not a family hotel, is not clean, smells so bad and is in very bad condition. The reality is so different from the pictures that they show. At the moment we saw the room we try to cancel the reservation but the manager told to us that was no possible. We just couldn’t stay there with our little kids, and we move to other hotel, but the Hotel Adventure Experience charge to us anyway and they charge us more than the price that was on the reservation. We had very bad experience. !
Stayed 2 nights in Nov 2017

2/10 Terrible

Claudia, syracuse ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
this hotel was dirty smells so bad the room didn't have any condition to stay,please expedia don't promote this hotel they don't have any they says
Stayed 3 nights in Jul 2017

10/10 Excellent

Norma, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean room
we stayed just one night.. room very clean and comfortable
Stayed 1 night in Jul 2017

8/10 Good

Matt, Winnipeg

Liked: Cleanliness, staff & service, room comfort
Great experience! Pros: - Amazing front desk staff - super friendly and helpful! - Perfect location! One block off of Fifth Ave (right near the middle!), and three blocks from the beach. We could stop by repeatedly throughout the day to cool off, drop things off, take a rest etc. -Quiet hotel! Despite how close it is to busy areas, it's very quiet. -AC and ceiling fan -TV -Good cleaning staff -Fridge (that locks - it was our safe while using the room...) - Little table/chairs and common area balcony outside the room. -Great price! Cons - Rooms are a little run down, but nothing too bad. A bit like a glorified hostel. - Sometimes there is a sewer smell that comes from the shower drain. -No free breakfast (we had some confusion with this, but I think it depends where you book it through). Overall I would definitely recommend this hotel to anyone who wants a basic, comfortable room from which they can explore Playa Del Carmen! We ended up loving the hotel!
Stayed 7 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great budget hotel but some renovations are needed
This is a budget hotel in need of renovations. The hotel staff is friendly and accommodating. The location is perfect for anyone who wants to be near the 5th avenue in Playa del Carmen. I stayed in room 11 which is aparently the suite. I had my own patio, jacuzzi, and was on the top floor.
Stayed 4 nights in Jun 2017