Grand Riviera Princess - All Inclusive

4.5 star property
Luxury hotel on the beach, with 12 outdoor swimming pools
VIP Access
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Grand Riviera Princess - All Inclusive

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
View from property
Suite (with 2 Jacuzzies)
Lobby sitting area
Reception

Overview of Grand Riviera Princess - All Inclusive

7.8

Good

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
The price is NZ$380
Price available on 2/4/2024

Check out the area

Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Popular LocationAlberca - Pool12 min walk
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Suite With Jacuzzi and Outdoor Shower

cleanliness

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LED TV
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

Super Saver

cleanliness

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Ceiling fan
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Queen Sofa Bed

Family Room

cleanliness

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 59 sq m
  • Sleeps 5

Room

cleanliness

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 59 sq m
  • Sleeps 5

Deluxe Room, Pool Access (Pool View)

cleanliness

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed

Suite (with 2 Jacuzzies)

cleanliness

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed

Deluxe Room, Garden View

cleanliness

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed

Similar properties

About the area

Playa del Carmen

Located in Playa del Carmen, Grand Riviera Princess - All Inclusive is in the entertainment district and on the beach. El Camaleón Mayakoba Golf Course and Ferry to Cozumel are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Tres Rios Ecopark. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Take the opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Playa Xcalacoco - 7 min drive
  • Quinta Avenida - 12 min drive
  • Playa del Carmen Main Beach - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • Alberca - Pool - 12 min walk
  • Amaranto - 19 min walk
  • The Fives Plaza - 3 min drive
  • Snack Riviera - 12 min walk
  • 5th Avenue - 13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury all-inclusive hotel in a shopping district
A free breakfast buffet, a nightclub and 3 swim-up bars are just a few of the amenities provided at Grand Riviera Princess - All Inclusive. This hotel is a great place to bask in the sun with a white sand beach, 2 beach bars and sunloungers. Treat yourself to hydrotherapy, a massage or aromatherapy at the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants, which feature international cuisine and more. Fitness classes are offered at the health club; other things to do include beach volleyball, kayaking and basketball. In addition to 3 poolside bars and a free daily manager's reception, guests can connect to free in-room WiFi.
Additional perks include:
  • 12 outdoor pools and an indoor pool, with 3 swim-up bars, free cabanas and sunloungers
  • Free self-parking
  • 6 outdoor tennis courts, a water park (surcharge) and babysitting (surcharge)
  • Ping pong, ATM/banking services and a porter/bellboy
  • Guest reviews speak well of the family-friendly amenities, bar and breakfast
Room features
All 674 rooms feature comforts such as air conditioning and separate sitting areas, in addition to perks such as free stocked minibars and free WiFi. Guest reviews highly rate the size rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • Balconies, separate sitting areas and free extra beds

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

Does Grand Riviera Princess - All Inclusive have a pool?

Yes, this property has an indoor pool, 12 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Grand Riviera Princess - All Inclusive?

As of 28 Mar 2024, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on 2 Apr 2024 start from NZ$380.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Riviera Princess - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Riviera Princess - All Inclusive?

Self-parking is free at this property.

What time is check-in at Grand Riviera Princess - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Riviera Princess - All Inclusive?

Checkout is at noon. Late checkout is available for USD 50 (subject to availability).

Are there all-inclusive benefits at Grand Riviera Princess - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include football, tennis, volleyball and more.

Where is Grand Riviera Princess - All Inclusive located?

Located in Playa del Carmen, this beachfront hotel is in the entertainment district and within 3 mi (5 km) of Playa Xcalacoco, El Camaleón Mayakoba Golf Course and Punta Esmeralda Beach. Gran Coyote Golf is 2 mi (3.3 km) away.

Grand Riviera Princess - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1062 out of 2422 reviews" "
Rating 8 - Good. 620 out of 2422 reviews" "
Rating 6 - Okay. 346 out of 2422 reviews" "
Rating 4 - Poor. 199 out of 2422 reviews" "
Rating 2 - Terrible. 195 out of 2422 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival ALL restaurants were booked out for the entire stay, our only option was a terrible buffet with microwaved cafeteria quality food. They wanted you to pay for a bottle of champagne or lobster in order to get a reservation at a restaurant, which is ridiculous because an all inclusive you pay for restaurant service. We had a do not disturb sign on our handle outside the door, and they still came into our room without permission. Almost all of staff the doesn't speak English. It's outdated and rundown. Definitely won't rebook with this resort
Stayed 3 nights in Mar 2024

10/10 Excellent

Edwin Algeniss Pabon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, staff was amazing
Stayed 4 nights in Mar 2024

4/10 Poor

ALEXIS

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Very noisy
Stayed 3 nights in Mar 2024

8/10 Good

Sarah Overington and Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how comfortable and safe we all felt.
Stayed 7 nights in Mar 2024

6/10 Okay

Jamil

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The check-in process was horrible. We had (and paid for) VIP Platinum access but were not introduced to any of the Platinum amenities for the first 3 of our 7 days. We didn't even get the welcome punch you're supposed to get. We were lied to about the location and availability of our private concierge and services, so we spent the first 3 days enjoying the regular amenities, and constantly being upsold by vendors on the site. Finally after being tired of this for 3 days we were bounced between the front desk, the concierge and 2 other people and then finally given directions to the Platinum concierge. And as it turns out, everything we were told before was a lie. We were able to salvage the back half of our trip in the private pool area. There were absolutely no apologies or concessions made, and in fact there was another guest in the Platinum Villa area screaming that she would never go to this resort again while I was (finally) being checked in. I could go on and on, but I should also say, if you receive a note from the concierge saying they have a "free gift" for you in your room. The gift is actually just a "free" presentation for their timeshare plan, and some empty compliments about how young you look. Other coles notes: -The buffet is proper, and the French and Italian A La Carte restaurants are the best two. -The resort is beautiful with great wildlife on site, roaming free. -All of the outdoor staff are extremely friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

galina, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The Platinum lounge, pool and beach are wonderful places to relax. VIP Service was excellent with attentive staff, premium liquors, nice snacks and willingness to help. We really enjoyed our stay! Thank you!
Stayed 6 nights in Mar 2024

8/10 Good

Scott, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great other than the dining options and room service
Stayed 6 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Definitely coming back
Stayed 4 nights in Mar 2024

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and clean. We had a small problem the first day getting a working fridge so the last one that was brought in my husband had to put outside to thaw out for awhile then it started working. It was an issue for my diabetic meds thst needs refrigerated but otherwise everything was great. They definitely need more entertainment. They were more for family entertainment than adult.
Stayed 7 nights in Mar 2024

8/10 Good

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Grand Riviera Princess. Staff was fun & friendly, food/drink options were plentiful, and most importantly felt very safe throughout the stay.
Stayed 5 nights in Mar 2024