10/10 Excellent
Sherry
Travelled with partner
19 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at Excellence Riviera Cancun & we had a phenomenal time! The restaurants were top notch, service and staff incredibly friendly & helpful, and overall the ultimate experience in relaxation. We upgraded to the “Club” which had a terrific pool area with friendly people and afternoon games. We ended up upgrading to the Honeymoon Suite, which was absolutely amazing with two rooms, balcony overlooking the pools and view of beach & ocean, top-notch mini bar, 2 hot tubs, and pre-dinner treats delivered to us. Felt truly pampered thru the entire trip! One of the highlights was the “Silent Party” where we partied w/headphones and danced around bopping with others to our favorite songs. The evening shows and karaoke were also a blast! I sang several times—and asked if I was a professional singer (lol). Even got asked to autograph someone’s arm! Lol The staff including Chris, Itamar, Auzecena (Susie) made it fun and entertaining—from black jack in the pool to Aqua Fun Zumba, and evening show time. Everywhere we went the staff were polite, friendly and helpful. The Aroma cafe served the most delicious sweets and cappuccinos. Our favorite restaurants were the French and Indian as well as the Club’s Magna Lounge. The beach was nice as well—loved the “beds” with drop down shade on all sides. There were so many nice amenities! We had an incredibly memorable trip and would love to be back next year! Keep up the great job, Excellence Riviera Cancun!! A !!
Sherry
Stayed 7 nights in Apr 2024