Exterior

Reviews of Excellence Riviera Cancun - Adults Only All Inclusive

5 out of 5
Excellence Riviera Cancun - Adults Only All Inclusive
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1129 out of 1422 reviews" "
Rating 8 - Good. 188 out of 1422 reviews" "
Rating 6 - Okay. 39 out of 1422 reviews" "
Rating 4 - Poor. 22 out of 1422 reviews" "
Rating 2 - Terrible. 44 out of 1422 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Food was average to very good, depending on resturant. Tennis pro Alex was excellent. Limited seating around some pools
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 18 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Cassondra Gwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was excellent. This was the best all inclusive resort I have stayed at (6 total). The restaurant options were fantastic and the food was great. There were plenty of pools to choose from and the beach was very clean. Service was wonderful as were the drinks. We will be back for sure! 10/10 recommend!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 18 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very delighted to hear from you that our resort is the best All-Inclusive resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time and serving great food quality.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Grayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 17 Apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Donna Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 17 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Margaret

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was top notch. From the moment you arrive, you are treated well. Food at each restaurant was delicious and the staff was very friendly and professional. Beautiful beach and pools. The rooms were spacious and accommodating. Clean facility. Very enjoyable.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 17 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service staff were amazing and always attentive. I especially liked Walton who works at The Kitchen. He really paid attention to details. I would certainly recommend this resort to others.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was outstanding!! Beautiful property and very clean and comfortable. We celebrated our 30th wedding anniversary and the staff made it very memorable. Thank you for a wonderful experience. It was our first visit to Cancun.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean anniversary destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

David Jon, Mesquite

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Large beach area and excellent food.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Arnold

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, hospitality, service, and quality of food.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality with so many options to choose from, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Joshua David Sossio Ricci

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TLDR: This is a beautiful resort, but with an older straight crowd & virtually no nightlife. Also impossible to leave resort for under $250USD. Truly a beautiful resort — if you’re looking for a very quiet getaway. I traveled with my partner & a group of friends, and we had an amazing time with each other. But, the resort more or less closes down at 11PM, & there is an overly expensive shuttle service (we were quoted around $250USD for a round trip to Cancùn). And good luck trying to find a more reasonably priced service. Apparently, unbeknownst to us, Uber is “banned” on the resort, and after one was ordered the men running the shuttle services threatened to beat up the Uber driver that arrived. If you’re looking for a night outside the resort that won’t break the bank, consider another resort with more reasonable shuttle services. Additionally, as a queer person traveling with their partner, we felt safe & welcomed on the grounds. However, if you’re travelling as a single LGBTQ2S person, there is very little there to offer you. We felt it was a very straight, white clientele who preferred a quieter vacation experience. That being said, we found ways to have an amazing time; the food was incredible (wait times are a bit long), the drinks were good, the staff was so friendly & attentive, the grounds are gorgeous, & the beach was clean. We had an amazing time as a group, we just hoped for some more nightlife opportunities, & more affordable ways to leave the resort.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Elzbieta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice ppl
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Hardayal Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff very helpful and courteous all around despite some of them were not able to speak english. They should improve the floating bed services in the pool area. People would come early morning and grab all the floating beds and chairs even if they didn't use it right away. In our 5 days visit we were never successful to grab one that's the only bad experience we had.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Pamela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth trip to Excellence Riviera Cancun, and it won’t be our last. We like the fact that it’s a smaller resort. The food, employees and rooms are all excellent. We would highly recommend Excellence Riviera Cancun.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4/10 Poor

Makram

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wait times for food and restaurants was ridiculous. You also can’t leave the resort without using their overinflated taxi service. When we ordered an Uber, the taxi service person threaten to punch the Uber driver if he took us. It was like we were trapped. Constant banging all night like the slamming of a door from 4am to 8am every single night. Just awful. Clean resort and the staff is kind but so much is wrong. Don’t come here.
Stayed 6 nights in Apr 2024

8/10 Good

Jiarun

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from The Excellence Collection on 16 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Amy, burnsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a joy staying here. Top notch resort. Look forward to going back every year.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Monica Margarita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I really enjoyed our stay. We stayed for 5 nights and felt very safe. The staff were very friendly and helpful. I read a few reviews that said the hotel needs updating.. I disagree, the rooms were very nice and clean. We loved the jacuzzi. The food was delicious. Our favourites were Agave, Basmati and Oregano. Drinks were also very good. Entertainment was fun, we enjoyed the dancing lesson, latin night and the Silent party. Beach was nice and the staff try their best to clean up the seaweed. Overall, no complaints. Would love to come back or stay at other Excellence resorts in other countries.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to write and share such a kind feedback with other travelers.We are very pleased to know that you felt safe in our property and our colleagues were able to make your stay an amazing experience due to the excellent service provided. Moreover, we are glad to read that you were blown away by the delicious food we serve at any restaurant.As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, and we will continue working hard in this direction, in order to have happy clients with kind words for our work.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am in love with the Excellence! I've stayed at all inclusives before but this one blows everything out of the water. The food was excellent, the staff were polite and on top of everything, the experiences were so fun and the evening activities were FABULOUS! We could not have had a better experience and I cannot wait to come back here and go to another of these properties.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Connor Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Great service, food and drinks!
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on 12 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the several food and beverages options, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Braden

Travelled with partner
Liked: Staff & service, amenities
Very friendly staff, Property is starting to show some wear and age
Stayed 9 nights in Apr 2024
Response from The Excellence Collection on 12 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 15 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Earl

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and food was excellent
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 12 Apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We appreciate you mentioned the services that made your stay more comfortable and one of a kind. We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Tracy Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this resort 4 times in the past 6 years (COVID kept us from going for two years) and each time has been OUTSTANDING! The resort is extremely clean, has super friendly/helpful staff, and the food is terrific! The beach is wonderful and well maintained. I would highly recommend this resort!
Stayed 9 nights in Apr 2024
Response from The Excellence Collection on 12 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was superb
Stayed 2 nights in Apr 2024
Response from The Excellence Collection on 11 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Donna, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly, warm, and welcoming. I wish they had more umbrellas at the loungers. Maybe some portable ones that could be used were there wasn’t palapas.
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on 11 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Mithil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 12 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, great food, and friendly staff. Jose at the Excellence Vkub pool was awesome. Luis the server and Luis the bartender at Magna were awesome.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 10 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

MohammadParsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, extremely clean
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 10 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Barry, Niagara Falls

Travelled with family
Grounds were kept up better in previous years but still very nice
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 10 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Tracy Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! We love Excellence resorts and always have a great time.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 9 Apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 9 Apr 2024
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful time spending a whole week on the resort - this was our first time staying at an all-inclusive and we couldn't have had a better time! The food options were plentiful and the service really made the entire experience unforgettable - it felt like every time we turned around someone was checking on us to ask if we needed a drink or literally anything. The only thing I recommend is to coordinate a shuttle from the airport in advance as this will save you a lot of headache when all you want to do is get to your vacation ;) If you're debating whether to book this resort or not, please don't hesitate - you'll truly have the best time!
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 9 Apr 2024
Thank you for choosing Excellence Riviera Cancun for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Amika Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, I will dedicate be back. Shoutout to Gustavo, Marco, Antonio and ‘white lily’ (I forgot how to spell her name), from Bike ride and pool arobica. I have no idea who was cleaning our room every night, but I observed the cleaning staff doing other rooms, and shoutout to them too! Their all day activities was fun as well, there is so much to do. I thought I’d come to lose weight as I’d be relaxing more than I was eating, but I ate a lot. The food is delicious!
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 8 Apr 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Sagi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely incredible, it felt like every time I was looking for something or someone it/they magically showed up. Everything is “not a problem” no matter what you ask for. The food was above and beyond the quality I expected, super delicious even if you sometimes have to wait a while for it. The age of the property is starting to be apparent but it didn’t take away from my experience. Highly recommend the entire Excellence collection resorts!
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on 8 Apr 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 8 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on 8 Apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Avijot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time here and I was on my own. I felt so safe, I loved the property. The food was delicious and the service amazing. I can’t wait to be back.
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on 8 Apr 2024
Thank you for choosing Excellence Riviera Cancun for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Ava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service outstanding, smiling staff, very accommodating and above and beyond.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 5 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Thi Thuy Trang, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on 8 Apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on 5 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got home from our third stay at ERC. We had a great time and appreciated the excellent job the staff does. We have talked about going somewhere different for our next Mexican vacation, but we don’t think ERC can be beat. Grounds are beautiful, room was spotless, food was amazing, service was 10/10. Some highlights for us were morning coffee from Aroma each day, Claudia Trevino’s performance, circus show, floating along the lazy river, fillet minion at Chez Isabelle, surf and turf at Lobster House, teppanyaki at Spice. We spent some days at the pool at some on the beach. Had a couple really calm days we could swim/float in the ocean. Each night we got our steps in by walking a few laps of the resort. Saw lots of wildlife on the property which was cool. Many birds, coati, iguana, etc. Ricardo checked us in and was very welcoming and helpful. Amir was our server at Chez Isabelle and was fantastic. Oscar was a pro at Spice. Matilde gave us great service at the beach, …. I don’t know the names of the housekeeping staff who took care of our room, but they did a super job and left a new towel animal each day which was fun. Fernando checked in over the phone a few times to ask how we were enjoying the restaurants. Much appreciated. All the grounds keeping staff we passed took time to say hello. The friendly guy who cuts the grass is such a hard worker and it is clear he takes pride in his work.
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on 4 Apr 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, attention to detail, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Rejep

Liked: Cleanliness, staff & service, property conditions & facilities
My recent stay at Excellence Riviera Cancun was nothing short of delightful. From the moment I arrived, I was greeted with warmth and hospitality that set the tone for a memorable experience. The state of the hotel was immaculate, showcasing the care and attention to detail that the staff puts into maintaining the property. The grounds were beautifully landscaped, and the architecture exuded elegance and charm. The service at Excellence Riviera Cancun truly exceeded my expectations. The staff went above and beyond to ensure that every aspect of my stay was enjoyable. From the friendly concierge who helped me with recommendations for local attractions to the attentive waitstaff at the restaurants, every interaction was met with professionalism and genuine kindness. I was particularly impressed by the level of attentiveness from the staff. They anticipated my needs and were always available to assist with any requests I had. Whether it was arranging transportation or providing information about the resort’s amenities, their dedication to guest satisfaction was evident throughout my stay. Apart from a sudden case of travelers’ tummy, everything was OK. Despite this minor setback, the staff was quick to offer assistance and ensure that I was comfortable during my stay. Overall, my experience at Excellence Riviera Cancun was outstanding. I would highly recommend this resort to anyone looking for a luxurious and relaxing getaway in Cancun. The combination of pleasant surroundi
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 4 Apr 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the Expedia community.We are very pleased to read that you were impressed by the level of service provided at Excellence Riviera Cancun. The staff members are very passionate about their job and they do all their best in order to satisfy your needs and make you feel pampered all the time. We are delighted to know that the issue you experienced was dealt promptly and we followed it up accordingly to provide the attention you deserve in accordance with our quality standards. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Excellence brand continues to be at the top . ERC has wonderful pools and beach areas. Food was very good and what makes them the best is the staff. They are the best in the business
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on 4 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Ashish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 3 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here to celebrate our anniversary and really enjoyed the sunshine and warm weather. There was lots to do and a variety of restaurants to enjoy. However, we came to really get away and disconnect a bit. So we were disappointed to find out that we needed to use the app to access all the restaurant menus, resort schedules, and other resort info. I personally didn't want to bring my phone everywhere. Also, we had a two story room with the plunge pool which was lovely. But two of the days we woke to find that our plunge pool had been partially drained and needed to be refilled. While there were a variety of restaurants at the resort, the quality of food and the service took a long time compared to the other 2 Excellence resorts that we have stayed at. Our room cleaning staff did an amazing job which we appreciated. One final thought, the ocean view we had was lovely. When we were on the beach though, there was quite a bit of seaweed washed up and a few locals approached us selling their goods.
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on 2 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean anniversary destination and for taking your valued time to share your review. We are happy to hear from you that overall, you had such a great time with us and we were able to meet your expectations. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least.We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests are accustomed to.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Baylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved pulling up to this property. You are greeted with a cool towel, a glass of champagne, and a smile! Luis who helped with our luggage was extremely pleasant. Had a smile from the front door all the way to our room. He let us know the ins and outs of the resort and gave us helpful hints. The room seemed a little older but still in very nice condition with a beautiful view. The property was absolutely gorgeous and well kept. Plenty of different places to sit around the many pools and adequate lounging by the ocean. Requests were addressed fast and never had to wait long for a drink. I really loved this resort. The only downsides for me were the wait at the restaurants, especially for dinner and would have loved to have more music around the pool areas.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 2 Apr 2024
Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to share your feedback with the Expedia community.We are delighted to know that you were greeted warmly by our colleagues upon arrival and they were able to make you feel pampered all the time as a result of going above and beyond to make sure that every need was met. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least.We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests are accustomed to.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 3 Apr 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Linus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome, the rooms were always clean and the room service, both for the room and for food delivery, was the best. Osazuna and Angelo were particularly great for the activities. Additionally, Hugo provides some of the best poolside drink and food delivery there could be.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 31 Mar 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amazing entertainment and the outstanding service provided by our colleagues.Our commitment is to make every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the most luxurious vacation experience.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.