Private beach, white sand, snorkelling, 2 beach bars
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Reviews of El Dorado Maroma A Spa Resort - More Inclusive

4.5 out of 5
El Dorado Maroma A Spa Resort - More Inclusive
Playa del Carmen, QROO

Reviews

9.8

Exceptional

Rating 10 - Excellent. 7 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.8/10

Cleanliness

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yasser

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful relaxing all inclusive resort
Stayed 4 nights in Feb 2024
Response from Thank you for your feedback on 5 Mar 2024
Dear Yasser, thank you for choosing Hotel Dorado Maroma for your stay and for taking the time to share your review. We appreciate your kind words about our beautiful and relaxing all-inclusive resort. We hope to welcome you back in the near future. Best regards, Hotel Dorado Maroma.

10/10 Excellent

Donna

Stayed 9 nights in Jan 2024
Response from Hotel Palafitos Overwater Bungalows on 24 Mar 2024
Estimada Donna, ¡Gracias por su amable revisión! Nos alegra saber que disfrutaste de tu estancia con nosotros. Esperamos darle la bienvenida de nuevo pronto.Atentamente,

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would have liked better food options. The food quality was fine just the menu could use some updating.
Stayed 7 nights in Feb 2024
Response from Thank you for your feedback on 20 Feb 2024
Dear Joseph, Thank you for choosing Hotel Dorado Maroma for your recent stay and for taking the time to share your feedback. We appreciate your comments regarding the food options. We understand that a diverse menu is important to our guests, and we will take your feedback into account as we continue to improve our offerings. We hope to have the opportunity to welcome you back in the future. Best regards, Hotel Dorado Maroma

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 7 nights in Feb 2024
Response from Thank you for your feedback on 20 Feb 2024
Dear Paul, thank you for your positive review of Hotel Dorado Maroma. We are glad to hear that you had a great experience with us. If there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back in the future. Best regards, Hotel Dorado Maroma.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Thank you on 15 Jan 2024
Dear guest! First of all, thank you for rating us; we would like to know where we can improve to make your next stay with us more satisfactory, Best regards EDM

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
This is a great, little resort. The beach is, in my opinion, is one of the best in the area. It is white and powdery. The staff rakes it each morning so there are no rocks or debris. There could be more beach chairs, but the staff work very hard to assure that you get a chair. My room was perfectly located within walking distance to the beach. I had a room directly above Rick’s bar and the adjoining pool, but never felt it was too loud. The staff are all very hard working and welcoming. The grounds at the resort are immaculate. The staff members at the bars, the beach and the restaurants were all amazing. If you’re looking for a quiet laid back vibe, this is your place.
Stayed 8 nights in Nov 2023
Response from Thank you on 15 Jan 2024
Dear Maria, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction.We will wait for the next opportunity to serve you,SincerelyEDM

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, amenities
El servicio en los restaurantes no es lo que se espera para la calificación que tiene no llega ni al 9, muy poco personal en los restaurantes en el área de playa y alberca muy poca atención, muy decepcionado por la calificación y la atención del personal es normal pero muy poca gente para atender, muy decepcionado.
Stayed 1 night in Apr 2024
Response from Thank you for your feedback on 8 Apr 2024
Estimado Ivan, agradecemos sinceramente su reseña y lamentamos mucho no haber cumplido con sus expectativas. En Hotel Dorado Maroma nos esforzamos por brindar un servicio excepcional, por lo que tomaremos medidas para mejorar la atención en nuestros restaurantes y áreas de playa y alberca. Lamentamos sinceramente cualquier inconveniente que esto haya causado durante su estancia. Apreciamos sus comentarios que nos ayudan a crecer. Quedamos a su disposición para futuras visitas. Saludos cordiales, Hotel Dorado Maroma

10/10 Excellent

Areli

Stayed 3 nights in Dec 2023
Response from Thank you on 15 Jan 2024
Dear Guest,Firstly I wanted to thank you for rating us about your stay with us, we are very glad that your experience with us was such a great time!We will wait for the next opportunity to serve you.SincerelyEDM