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Reviews of Barceló Maya Beach - All Inclusive

4 out of 5
Barceló Maya Beach - All Inclusive
Carr Chetumal Puerto Juarez Km 266.3, Xpu-Ha, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 1010 reviews" "
Rating 8 - Good. 287 out of 1010 reviews" "
Rating 6 - Okay. 149 out of 1010 reviews" "
Rating 4 - Poor. 63 out of 1010 reviews" "
Rating 2 - Terrible. 59 out of 1010 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to love about this resort. Cleanliness, pools, ocean.... My only complaints are.....staff service is lacking. Slow if you ever need anything from the front (me had to call multiple times to get someone to come) and the buffet. That's the big glaring issue. Food is pretty meh. I've had better at a cheaper resort. Also, the staff in there are very poor. Tables go for a long while before cleaned, everything just seems like they would rather be elsewhere.
Stayed 7 nights in Mar 2024
Response from Front Desk Manager. on 28 Mar 2024
Dear Justin Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsThank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.Julio Castellanos

10/10 Excellent

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly, helpful staff
Stayed 10 nights in Mar 2024
Response from Front Desk Manager. on 28 Mar 2024
Dear PatriciaThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again we thank you for choosing our hotel for your holiday and we hope to have the opportunity to serve you again in the future.Best regards.Julio Castellanos

10/10 Excellent

William

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! we went with a family of 3 (8 year old daughter). There was so much to do. Tons of food options. The ala carte were great but tough to get into. book as soon as you arrive. The pools and kids water park were fantastic. never to busy and able to find seats. Got the premium package and was well worth it for the room alone. Beach was beautiful. and the staff was all friendly and helpful. And good entertainment nightly with a choice between 2 shows. can’t wait to go back
Stayed 7 nights in Mar 2024
Response from Front Desk Manager. on 25 Mar 2024
Dear WilliamThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again we thank you for choosing our hotel for your holiday and we hope to have the opportunity to serve you again in the future.Best regards.Julio Castellanos

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this resort. The ocean was beautiful and we got upgraded to Barceló maya riviera
Stayed 10 nights in Mar 2024
Response from Front Desk Manager. on 25 Mar 2024
Dear KirstenThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again we thank you for choosing our hotel for your holiday and we hope to have the opportunity to serve you again in the future.Best regards.Julio Castellanos

10/10 Excellent

VEDANT, BELLEVUE

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort - great facilities. Had great fun.
Stayed 7 nights in Mar 2024
Response from Front Desk Manager. on 28 Mar 2024
Dear VEDANTThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again we thank you for choosing our hotel for your holiday and we hope to have the opportunity to serve you again in the future.Best regards.Julio Castellanos

10/10 Excellent

Kateri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The ocean swimming is exceptional
Stayed 11 nights in Mar 2024
Response from Front Desk Manager. on 24 Mar 2024
Dear KateriThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. Once again we thank you for choosing our hotel for your holiday and we hope to have the opportunity to serve you again in the future.Best regards.Julio Castellanos

10/10 Excellent

STEPHEN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a group of 10 of us , 5 different rooms , 4 of them got upgraded from the Maya beach to the Rivera. We had paid for the premium package so we did not get moved , the Barcelo group made it work and were able to move us over to the same hotel with all of the original upgrades . Thank you to the Hotel manager at Barcelo beach “Edwin” and the check in lady Adrisa at The Rivera who made everything happen… the resort is beautiful, pretty good food . Amazing staff … we are only half way thru the trip but have had an amazing time already …. Truly the staff and the service is why we always come back
Response from Front Desk Manager. edwin cordero on 22 Mar 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations.I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

Jerid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Front Desk Manager. edwin cordero on 22 Mar 2024
Firstly we would like to thank you for choosing our Barceló BEACH hotel for your holidays for the review you shared on XXX, all of your kind words about your stay with us are great to hear Once more we thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

Christopher Robert

Travelled with partner
Liked: Amenities, property conditions & facilities
Barcelo Myia Rivera is beautiful and well looked after with amazing food
Stayed 7 nights in Mar 2024
Response from Front Desk Manager. edwin cordero on 22 Mar 2024
Firstly we would like to thank you for choosing our Barceló BEACH hotel for your holidays, all of your kind words about your stay with us are great to hear Once more we thank you for sharing your experience with us and look forward to serving you again soon.

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The regular lobby staff were much nicer and better than premium level staff.
Stayed 4 nights in Mar 2024
Response from The Management edwin cordero on 22 Mar 2024
Firstly we would like to thank you for choosing our Barceló beach hotel for your holidaysfor the review you shared, all of your kind words about your stay with us are great to hear Once more we thank you for sharing your experience with us and look forward to serving you again soon.

6/10 Okay

Justin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great location and family friendly. They could definitely work on improving the food quality especially at the buffets.
Stayed 4 nights in Mar 2024
Response from Front Desk Manager. on 11 Mar 2024
Dear JustinIn Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We are sorry to read that our buffet offer did not meet your expectations in terms of flavor, our professional Chefs strive to impress our guests with high standards and the possibility to savor the best of our local cuisine as well as a great selection of international delights. However as we receive guests of all nationalities and ages, we try not to over spice the dishes in order to please all palates, for this reason there is a wide spice station included in our buffet for our guests to help themselves and season their dishes to their liking.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,Julio Castellanos

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The use of all facilities
Stayed 4 nights in Dec 2023
Response from Front Desk Manager. on 27 Feb 2024
Dear ShaneThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards.Julio Castellanos

8/10 Good

Jordynne

Liked: Cleanliness, staff & service
Lots to do
Stayed 6 nights in Feb 2024
Response from Front Desk Manager. on 20 Feb 2024
Dear JordynneThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards.Julio Castellanos

8/10 Good

Natalya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, wonderful beach, pools, but their food is barely edible. We all agreed that if the food was better this place could be a gem
Stayed 6 nights in Feb 2024
Response from The Management on 18 Feb 2024
Dear NatalyaThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards.

10/10 Excellent

Landon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome mega resort. Great food, booze, staff, and facilties
Stayed 6 nights in Feb 2024
Response from The Management on 17 Feb 2024
Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best regardsJulio Castellanos

2/10 Terrible

Marcio

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Management on 16 Feb 2024
Dear MarcioWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Best regards.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Management on 8 Feb 2024
Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Julio Castellanos

10/10 Excellent

Murat, Auburn Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far it is a great resort, we really enjoyed it. Only open point I have is that the room is kind an old, there was no air ventilation, so the humidity from shower is coming inside the room. Secondly, we couldn’t control the air condition, so most of the time it was cold, and you needed to turn it off completely. Thank you
Stayed 6 nights in Jan 2024
Response from Front Desk Manager/Manger On Duty on 1 Feb 2024
Dear Murat, We are grateful to you for taking the time to review your experience.We regret to hear that the air conditioning in your room did not meet your expectations, and we apologize for any inconvenience this may have caused. It's important to us that our guests are comfortable at all times, and we're glad to confirm that our rooms do indeed have individual air conditioning controls for guests' convenience. We appreciate your feedback on the room's condition and will certainly consider it as we continue to enhance our guest experiences. On a positive note, we're delighted to know that you enjoyed your stay overall and we thank you for recognizing the efforts of our team and the high standards of cleanliness and service we strive to maintain.We look forward to welcoming you back for another stay in the future.Best wishes,Front Desk Manager/Manger On Duty

2/10 Terrible

Sara

Stayed 7 nights in Jan 2024
Response from Front Desk Manager. edwin cordero on 22 Mar 2024
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable oneFirst and foremost we are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up,Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

6/10 Okay

Alex

Disliked: Staff & service
Run down people
Stayed 7 nights in Dec 2023
Response from The Management on 9 Jan 2024
Dear AlexWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Best regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place. If you can go, go.
Stayed 6 nights in Dec 2023
Response from The Management on 9 Jan 2024
Dear MichaelThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.

6/10 Okay

Natalija

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
We traveled as a group of 31 people (7 families) just after Christmas 2023. We had all booked to stay at the Beach section of the resort but when we arrived were told they could not accommodate all of us in that section. 2 families had to go and stay in different areas of the resort which was very frustrating as when we booked we added a note we were all travelling together. Staff were not overly helpful with the situation. A couple families had Premier Rooms which was easy and quick service so I would recommend upgrading to this. Food in buffet was plentiful but cold most of the time. Grill restaurant by the pools was much better. The Steak restaurant had great staff and yummy food. The japanese restaurant in the Mall was great, highly recommend. The wifi is a little spotty around the resort. We used Canada Transfers to get us to and from the hotel which was great.
Stayed 4 nights in Dec 2023
Response from The Management on 9 Jan 2024
Dear NatalijaThank you for sharing a review of Barceló Maya Beach. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attentionWe have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Best regards.

4/10 Poor

Abraham

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from La Gerencia on 9 Jan 2024
Estimado AbrahamAunque lamentamos sinceramente su desilusión con su estancia en el Barceló Maya Beach, nos gustaría darle las gracias por compartir su opinión, ya que nos ayuda a identificar las áreas de mejora y actuar de inmediato con el fin de mejorar la experiencia de nuestros clientes en el futuro.Saludos cordiales,

6/10 Okay

Gerrit

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Liked property, but felt al a cart restaurants could be more accessible.
Stayed 4 nights in Dec 2023
Response from The Management on 7 Jan 2024
Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Beach.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We have taken good note oabout the al cart restaurants.

4/10 Poor

Ian

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Everything is overbooked: when we got to the Maya Beach resort we were told we were moved to a different resort on their property even though we had booked and confirmed rooms months earlier. Check in took over 2 hours by the time we sorted it out. We were moved to another resort on property, Maya Caribe which wasn’t too far away but was not what we booked. No upgrades or compensation was given. The check in staff at Maya Beach was very unhelpful during this whole ordeal although other resort staff were very friendly. We also could not book any reservations in any restaurants during our stay and had to eat at the buffet for our meals. The buffet food was very bland and all started tasting the same. The pools are very nice and the beaches and snorkelling were good. We also enjoyed the fitness centre. I would not book here again however.
Stayed 4 nights in Dec 2023
Response from The Management on 1 Jan 2024
Dear IanThank you for sharing a review of Barceló Maya Beach. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attentionPlease be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Best regards.Barceló Maya Beach Team

10/10 Excellent

Artur

Stayed 10 nights in Dec 2023
Response from The Management on 8 Feb 2024
Dear ArturThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Julio Castellanos

4/10 Poor

Antonio

Travelled with family
Disliked: Staff & service
Very poor customer service, very limited choices for restaurants as the ones we wanted were booked fully and we were not made aware of the reservations process. For such a beautiful resort, the service was not present.. if you just want to go to a buffet place and not get any service then this place is for you. We will not be returning to Barcelo as it was very disappointing..
Stayed 4 nights in Dec 2023
Response from The Management on 29 Dec 2023
Dear AntonioThank you for sharing a review of Barceló Maya Beach. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attentionWe understand reading your review that apprently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Best regards.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing and safe, everything was simple and easy to find, food was good, staff was friendly. Our family will definitely be returning.
Stayed 6 nights in Dec 2023
Response from The Management on 22 Dec 2023
Dear DanielleThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best regards.Julio Castellanos

6/10 Okay

Joseph

Disliked: Staff & service
Great for kids. Horrible for adults.
Stayed 6 nights in Dec 2023
Response from La Gerencia on 22 Dec 2023
Dear JosephIn Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.Julio Castellanos

10/10 Excellent

Amiran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from The Management on 18 Dec 2023
Dear Amiran,Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Too much walking, some staff at dinner with reservation were rude, Property was clean and well maintened, will not be returning.
Stayed 4 nights in Nov 2023
Response from The Management on 16 Dec 2023
Dear LesleyThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsIt is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.

2/10 Terrible

Bart

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from La Gerencia on 16 Dec 2023
Estimado BartQueremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Maya Beach. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Saludos cordiales,

8/10 Good

Liubov

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge, clean, green, beautiful territory of hotels with a lot of things to do. Good service, staff. Tasty and various food, many restaurants (you need to reserve a spot there in advance). Shops, Mexican market. Many sports and activities. Good beach of the hotel Maya Beach. I wasn't satisfied with a bathroom in our room. Leaky shower, bathtub with rust and wobbly glass curtain - you don't expect these things from the 5 star hotel. I get it all rooms at the Barcelo Maya Beach are pretty the same level and not new. But they plan to renovate their bathrooms. If they do, we would return)
Stayed 8 nights in Nov 2023
Response from The Management on 5 Dec 2023
Dear LiubovThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards,

6/10 Okay

Esteban

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Size, mall and shops were good look of every lobby and buffet were nice
Stayed 4 nights in Nov 2023
Response from The Management on 3 Dec 2023
Dear EstebanThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.

2/10 Terrible

Jasmin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband developed pneumonia during our stay, the doctor on the resort charged us just for a consult and to send us to a clinic that charged us another consult fee, plus wanted to charge us thousands just to get him treated after holding us for 4 hours they wouldn’t discharge us because we didn’t want to pay that Amt of money especially for terrible service. If you do get sick be sure to leave the resort and seek medical advice somewhere else. My husband became boarder line septic just because we wasted a whole day with the medical care from the resort. They are all in it for the money and don’t care about your well being.
Stayed 6 nights in Nov 2023
Response from The Management on 30 Nov 2023
Dear JasminAlthough we sincerely regret reading that your stay at our Barceló Maya Beach fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.We hope that your husband is feeling well, and continue being better.We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.Best regards.

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities
The resort is on the beach with lots of activities and as a bonus you have access to the other Barcelo facilities. The staff were very friendly, the food was good and overall the facilities were clean. The only downside: the rooms and ventilation system could use an update.
Stayed 8 nights in Nov 2023
Response from The Management on 12 Nov 2023
Dear KimberlyIn Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.

10/10 Excellent

Allan Alberto Chacon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por mucho uno de los mejores hoteles que he visitado en la zona con una ubicación privilegiada y prácticamente playa privada salgo los mismos huéspedes. Comida deliciosa y las habitaciones un lujo.
Stayed 4 nights in Nov 2023
Response from La Gerencia on 12 Nov 2023
Estimado Allan AlbertoQueremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Maya Beach. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.Saludos cordiales,

8/10 Good

Mehrdad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around was a good experience except the food could have been better.it was over seasoned (usually salty) and not much option for main courses. Drinks were strong and fun. Loved the beach.
Response from The Management on 12 Nov 2023
Dear MehrdadIn Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.

6/10 Okay

Manan

Travelled with family, Travelled with group
It is a nice property but needs staff that speaks English. I called room service prior to my departure for breakfast and they messed the entire order up 3 times. We had to catch a taxi early morning and couldn’t have breakfast since everything was closed.
Stayed 4 nights in Nov 2023
Response from The Management on 12 Nov 2023
Dear MananIn Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.

10/10 Excellent

Ariana Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from La Gerencia on 12 Nov 2023
Estimada Ariana MichelleQueremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Maya Beach. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.Saludos cordiales,

10/10 Excellent

Gratiella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property!
Stayed 7 nights in Oct 2023
Response from The Management on 2 Nov 2023
Dear GratiellaThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.

6/10 Okay

Liam

Liked: Property conditions & facilities
Food poisoning central, and no refund on my excursion once I got sick.
Stayed 7 nights in Oct 2023
Response from The Management on 5 Nov 2023
Although we sincerely regret reading that your stay at our Barceló Maya Beach fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.We really hope you are well now Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in, the staff was beyond friendly and welcoming. The resort was beautiful. Amazing experience.
Stayed 4 nights in Oct 2023
Response from The Management on 29 Oct 2023
Dear ElizabethWe would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Beach was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.

10/10 Excellent

luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice the staff is very friendly the food was ok the pool area is very big the drinks was ok
Stayed 6 nights in Oct 2023
Response from The Management on 28 Oct 2023
Dear luisThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards.

10/10 Excellent

kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean in front of the hotel is great small Bay Area with less waves than the other side with the open sea great for kids you can swim a long ways out and still stand up and walk
Stayed 6 nights in Sep 2023
Response from The Management on 16 Oct 2023
Dear KellieWe would like to thank you for sharing this review of your recent stay at the Barceló Maya Beach. We are delighted that you enjoyed your stay and agree with you that our attentive staff play a key role in the overall experience of our guests. The entire team works very hard to ensure that we provide a high quality service and a different and memorable experience.We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you back very soon.Best regards,

8/10 Good

Igor

Stayed 7 nights in Sep 2023
Response from La Gerencia on 16 Oct 2023
Estimado IgorQueremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Maya Beach. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.Saludos cordiales,

10/10 Excellent

KEVIN

Stayed 3 nights in Sep 2023
Response from The Management on 7 Oct 2023
Dear KEVINFirstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.

10/10 Excellent

Adrienne

Stayed 1 night in Sep 2023
Response from The Management on 7 Oct 2023
Dear AdrienneFirstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.

8/10 Good

carolina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
esta ha sido mi segunda vez que me hospedo con mi familia si noto un cambio en la comida y los restaurantes después de la pandemia todo cambio siento que antes habia muchas mas variedad de comida en el bufete y también mas oportunidades para los restaurantes. Ahora por 5 noches 6 dias solo tienes opción de 2 restaurantes. El personal, la limpieza y la atención muy buena. El hotel super grande. El proceso del checkin/check out fue rapido. Las tiendas de compras súper costosas ya que cobran en dólares mucho mas favorable comprar afuera o en la plaza. Las piscinas limpias y la atención del bar para con mis niños con las bebidas no alcohólicas excelente. En general tuvimos una estadía agradable, me encanta mexico, su comida y su gente. Un saludo a l@s chic@s del area de las toallas en la piscina que hacen un excelente y duro trabajo.
Stayed 5 nights in Aug 2023
Response from Carolina on 3 Sept 2023
Estimada Carolina En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro hotel Barceló Maya Beach, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Además, le damos gracias por sus maravillosos comentarios acerca del servicio recibido, los cuales se han compartido con todo el equipo. Siempre es una gran fuente de motivación para nuestro personal el oír que nuestros clientes aprecian sus servicios y atención de manera tan detallada. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Saludos cordiales.

8/10 Good

Maday

Stayed 4 nights in Aug 2023
Response from The Management on 7 Oct 2023
Dear MadayFirstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.