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"Room was very well appointed and the owner was very friendly and was only to happy to make sure our stay was enjoyable. The rooms are very clean, we will be back, thank you. "

"Super clean room, great tasty free breakfast, great friendly staff. Quiet, and easy access to all amenities in the town centre. Pleasant art decor, with furniture, paintings, and gilded mirrors. "

"The room was basic but functional. For the price we paid it was perfectly acceptable. We were told at check in that we might have to let the hot water run for a while before it came out hot but we didn't experience any problems at all. The AC unit was exceptionally efficient and quiet. Wifi was a bit flaky in our room but fine everywhere else. It was great eating our evening meal out on the historic balcony at the front of the hotel. Breakfast was really just a bonus at this price point. It was a very basic continental style breakfast with bread and spreads and a few cereals with a geyser for hot water (t-bags and instant coffee). I really don't understand some of the negative reviews we saw online. It's a historic building so things will be different to a modern motel. If I was staying in Hay again I wouldn't hesitate to book this place. We had a great night's sleep and were fully refreshed for a long drive the next day."

"The stay was excellent with a smooth, hassle-free check-in and check-out process. The place was neat, clean, and well-maintained. We would love to visit again next time."

"Enjoyed relaxing in the outside space. Easy walk to everything we needed "

"Great pub middle of town next to Police station security parking available, plus great restaurants across the road "

"Very clean, spacious apartment. Spotless bathroom. Friendly staff. Lovely setting. Highly recommend this motel."

"Unit was clean and comfortable with lovely views of the lake,will no doubt try to get back again."

"Very reasonable rates room clean no issues all good"