Rivergrove Hotels, Provo

"Perfect "

"The room smelled of dog. I found hairs on my sheets and my child found a peace of meat and was eating it."

"Fabulous room, excellent breakfast. Very helpful staff!"

"Lobby had some kind of smell"

"Good"

"Staff were exceptional great ecperience"

"I like the place, we just found some personal clothes in the bathroom from the person before us. "

"My room was disgusting. I got in late around 3am the bed sheet had stains on it. Since I it was so late I had no energy to go down and complain about it so I covered and laid two hand towels over the stains. When I woke up to take a shower I used the wash cloth to wash my face and there was hair in it. There was also long hair in the shower. I bought this up to gentleman at the front desk I also took pictures of what I found and obviously he knew it wasn’t my hair because I have really short hair and the hair in the shower was really long, I also took pictures of the stains on the sheets. So he said he could offer full clean service of the room. He even bought the housekeeper over to the desk and told her to deep clean the room she said ok. I told her the disgusting things I found, she said no problem she will make sure it’s clean. However, when I got back to my room later on in the evening I noticed that there was a really big brown stain on the bed sheet, I don’t know how they did not see it because it was right there you would have to be blind to not see it. I took pictures of that as well. I was very exhausted and I was trying to sleep but there was a woman that must have been on drugs or very intoxicated yelling at the top of her lungs and cussing up a storm. The cops came and arrested her. I went to take a shower and there the same long hair there and wash cloth. I was very disappointed he said he would talk to his manager. I said at least get partial refund "

"Great breakfast. Clean. Great"