Rifenal Holidays from NZ$2,329

A beautiful unusual hotel. Loved my room. Loved the breakfast with amazing views. The staff were all great.

This hotel was top tier for the price. The staff were incredibly helpful and polite, and the rooms were clean.

The staff were all super nice and gave great suggestions!

The bathroom layout was awkward—it required closing the door just to access the sink. The closet door wouldn’t stay open and kept swinging shut while I was changing. The TV was noticeably dusty, and while minibar snacks weren’t replaced after being eaten, some tasted old and stale. The window panels had tape annd appeared damaged, as if they had been broken previously, and several of the window shades were not functioning properly or wouldn’t close at all. That said, the bed was comfortable, and the rest of the room and bathroom were clean. The staff was friendly and accommodating, which I appreciated. I also liked the added security of needing a key card to access the elevator, and the smart TV was a nice feature. However, getting to the hotel was extremely frustrating due to ongoing construction. One-way traffic and constant road closures made parking very difficult, often taking hours to figure out a route. The parking validation was a nice touch, though. One night, the crowd in the hotel felt a bit off, which impacted the overall experience. Considering the price I paid, I expected the room to be immaculate. Overall, I don’t believe this hotel should be rated as “wonderful” on Expedia, and I wouldn’t choose to stay here again.

The price was not what the expedia website advertised. There was a mandatory $45 fee for incidentals per day that added $100 to our stay. If, at least, it had payed for our breakfast, it would have been OK but the fee essentialy covered the consumption of the content of a meager minibar (with only water and 3 sodas) and offered coffee (with pods, not environmentally friendly at all), and tea, (but without a kettle or anything to boil water). I don't think I will return to this hotel!