Indoor pool

Reviews of London Marriott Hotel Twickenham

4 out of 5
London Marriott Hotel Twickenham
Twickenham Rugby Stadium,198 Whitton Rd, Twickenham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1003 reviews" "
Rating 8 - Good. 318 out of 1003 reviews" "
Rating 6 - Okay. 80 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought staff were amazing. Chairs in room can use updating. Very worn out and not very clean. But liked everything else
Stayed 3 nights in Mar 2024

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lifeng

Business traveller
Liked: Cleanliness
Disliked: Staff & service
the reception put me to a bedroom with known issues of bathroom door, I had to report it and was moved to another room. Why did this happen in the first place? How can we avoid the reception putting people into rooms with known issues?
Stayed 3 nights in Feb 2024

10/10 Excellent

Rachayita, Hindhead

Stayed 1 night in Dec 2023

2/10 Terrible

Ziad, ...

Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over for the Rugby at Twickenham Stoop . Nice to stay close to Twickenham stadium. Staff were friendly , polite and very helpful. Must be great to stay here for 6 nations games.
Stayed 2 nights in Jan 2024

8/10 Good

Imran

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service at christmas, 10 out of 10. Thank you Marriott.
Stayed 1 night in Dec 2023

6/10 Okay

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Twickenham
Great! Just loses points due to extra effort for the extra effort in walking from the train station connections. If this is not a problem to you; highly recommended.
Stayed 4 nights in Dec 2023

10/10 Excellent

Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Kate

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Rubbish, terrible condition, stay somewhere else
Check in was incredibly slow - there was a long queue and they didn’t have all the check in desks open. Also, one of the staff seemed more interested browsing on his phone. When we went to our room, it was a very long walk from the lift, which isn’t great if anyone has mobility issues. The room had a broken tv and a soaking wet carpet. When we rang about it we had our room changed, but it took the reception staff a long time to come up to the new room, so we had repacked, walked there and still had to wait quite a while before she appeared, sauntering and browsing on her phone with no urgency whatsoever. The new room also had a broken tv - we reported it and were told someone would come and fix it, no one ever came. The new room also had a broken bedside reading light, and the floor of the shower was uneven and spongey - the tiles moved when you stood on them and it looked like the floor had been repaired using plasticine. When used, the shower just leaked huge amounts of water all over the floor requiring all the spare towels on the floor to soak it up. We ordered room service of two starters (no snack items on menu). It took over 1 hr & 2 chasers for it to arrive and we were trying to cancel it when it finally arrived. Everything tasted fake and chemically and it was very expensive - they charged £8 delivery and didn’t even bring two sets of cutlery, they brought one we had to share. The staff were disinterested - they didn’t even ask how our stay was. I wouldn’t stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Stayed 1 night in Nov 2023

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out the staff were highly professional. We were there for four days and when I come back I will be booking with Marriot
Stayed 3 nights in Nov 2023

10/10 Excellent

Petula

Stayed 1 night in Nov 2023

8/10 Good

Mrs S L

Travelled with family
Good but food issues let it down.
The hotel is fabulous & our suite was amazing but unfortunately the food let it down. Our evening meal in the ‘Formation’ bar was so disappointing. The starter was good then the mains came out (eventually) & we could barely eat them as they were either red hot or tasted like they’d been reheated several times as they were hard & over cooked. Our son actually burnt his mouth on his chips. Breakfast was very disappointing. Items were coming out in dribs & drabs & we had to keep asking for various different things as they weren’t out & visible. We used the leisure facilities next door at the Virgin leisure centre & only the pool was open unfortunately we couldn’t use the spa area as they were broken & out of bounds. We would stay again but just hope the food issues were better as it really took the shine off it.
Stayed 1 night in Nov 2023
Response from Tsvetan on 19 Nov 2023
Dear Mrs S L,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel and suite fabulous.However, we sincerely apologize for the disappointing experience you had with the food in our 'Formation' bar. It's disheartening to learn that the quality fell short of expectations, and we understand how this impacted your overall stay. Your comments regarding the evening meal and breakfast are duly noted, and we assure you that we will address these concerns with our culinary team to enhance the dining experience for our guests.We also appreciate your understanding regarding the limitations of our leisure facilities. Virgin Active is working diligently to resolve the issues in the spa area to ensure that it's fully operational for our guests' enjoyment.Your feedback is invaluable to us, and we will use it constructively to make necessary improvements. We hope to have the opportunity to welcome you back, providing you with an enhanced experience that truly reflects the high standards we strive to achieve.Thank you for choosing us, and we look forward to the possibility of hosting you again in the future.Warm regards,Tsvetan

8/10 Good

Sabrina

Stayed 1 night in Nov 2023

10/10 Excellent

andy

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Shaun

After reading many negative comments, I didn’t know what to expect, from the minute we set foot into hotel we had to question what was their agenda? The staff in all parts of hotel were simply amazing, the food was fantastic and the rooms were class, not outdated like many think, and we have stopped in many 5 star hotels in uk. We will definitely be back
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Disliked: Staff & service
Uninspiring reception area, room average, annoying doors to bathroom which had to be kept closed whenever the main door was being opened, breakfast reasonable
Stayed 1 night in Nov 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous trip
Fabulous hotel, amazing polite staff, best breakfast ive had in a hotel in years, large comfy bed and room and gym spa next door
Stayed 1 night in Oct 2023

6/10 Okay

Anil

Disliked: Property conditions & facilities
The TV did not work. The bathroom had leaking small amount of water
Stayed 2 nights in Oct 2023

10/10 Excellent

Rajeev

Stayed 3 nights in Oct 2023

8/10 Good

Ruth

Stayed 3 nights in Oct 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and nice clean room
Stayed 2 nights in Sep 2023

10/10 Excellent

joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tour of the stadium was awesome.
Stayed 2 nights in Oct 2023

8/10 Good

Lifeng

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay as usual overall. Though had a breakfast in the pub was inconvenient.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and willing staff and excellent customer service.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place and services! The family room for 4 people was realy nice and lots of spece for kids enjoy when inside!
Stayed 5 nights in Sep 2023

4/10 Poor

Darrell

Travelled with family
Food not great. Forgot to clean our room one day. Not enough towels. TV didn’t work in our first room. Parking too far away
Stayed 5 nights in Sep 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my three day at Twickenham Marriott
Itwas generally a good stay as staff was responsive. The bathroom needs to be updated as it has two interlocking doors on bathroom and shower head wlth little water pressure. The breakfast is outstanding and delicious. There are lots of choices for breakfast and it also stays open to 11; A.M. The hotel is isolated and there are not really any restaurants or stores within walking distant. There is a restaurant at the hotel which serves good food from a limited menu. The hotel sits close to a giant Rugby stadium and this may present problems on weekends when teams play at the stadium. The hotel is about 30 minutes driving time from airport and about 48 minutes from central London. It was a good experience.
Stayed 1 night in Aug 2023

2/10 Terrible

Abdulaziz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shouldn’t call itself a Marriott.
Was promised a refund and cancellation when I called 10min after the reservation was made provided hotels.com send an email which was done but the hotel didn’t honour the promise. They wasted my time and long distance minutes for nothing.
Stayed 1 night in Aug 2023

10/10 Excellent

SAMUEL

Liked: Staff & service
Great service
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

colin

Stayed 2 nights in Aug 2023

8/10 Good

PAUL

Liked: Cleanliness, staff & service, room comfort
Nice Hotel Great for Rugby
Nice stay, hotel starting to get a little tired. Service was good and room comfortable.
Stayed 1 night in Aug 2023

8/10 Good

Christian

Stayed 1 night in Aug 2023

8/10 Good

Amy

Stayed 1 night in Aug 2023

8/10 Good

Muhand

Stayed 1 night in Aug 2023

8/10 Good

Senthil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room we stayed had good beds, decent size love really big windows, but they need black out curtains. In London, sunrises as early as 5:30ish in the morning and day light stays longer. Light comes thru even with fully closed. Unable to sleep slightly longer. Nothing other than Wimbledon is close by.
Stayed 1 night in Aug 2023

8/10 Good

Antonio Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly staff Parking available and free but requires a 5 minute walk Fabulous gym Room are getting a little outdated
Stayed 3 nights in Aug 2023

6/10 Okay

Riquel

Stayed 1 night in Aug 2023

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hôtel close to the tube
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although the food selection was excellent, it was only lukewarm, even though we were in for breakfast 30 minutes after it opened. Check in on arrival seemed to take a long time even though there was no one in front of us
Stayed 1 night in Jul 2023

8/10 Good

Jonathon

Stayed 2 nights in Jul 2023