Check in was incredibly slow - there was a long queue and they didn’t have all the check in desks open. Also, one of the staff seemed more interested browsing on his phone. When we went to our room, it was a very long walk from the lift, which isn’t great if anyone has mobility issues. The room had a broken tv and a soaking wet carpet. When we rang about it we had our room changed, but it took the reception staff a long time to come up to the new room, so we had repacked, walked there and still had to wait quite a while before she appeared, sauntering and browsing on her phone with no urgency whatsoever. The new room also had a broken tv - we reported it and were told someone would come and fix it, no one ever came. The new room also had a broken bedside reading light, and the floor of the shower was uneven and spongey - the tiles moved when you stood on them and it looked like the floor had been repaired using plasticine. When used, the shower just leaked huge amounts of water all over the floor requiring all the spare towels on the floor to soak it up. We ordered room service of two starters (no snack items on menu). It took over 1 hr & 2 chasers for it to arrive and we were trying to cancel it when it finally arrived. Everything tasted fake and chemically and it was very expensive - they charged £8 delivery and didn’t even bring two sets of cutlery, they brought one we had to share. The staff were disinterested - they didn’t even ask how our stay was. I wouldn’t stay again