Standard Room, 2 Queen Beds, Non Smoking

Reviews of Sleep Inn Richmond North

2.5 out of 5
Sleep Inn Richmond North
950 E Parham Rd, Richmond, VA

Reviews

7.6

Good

Rating 10 - Excellent. 164 out of 535 reviews" "
Rating 8 - Good. 201 out of 535 reviews" "
Rating 6 - Okay. 95 out of 535 reviews" "
Rating 4 - Poor. 38 out of 535 reviews" "
Rating 2 - Terrible. 37 out of 535 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Vera, Central Islip

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were pleasant. Phone in room didn’t work. Drain in sink ran slow. Comforters on beds had small stains.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen, East Islip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very accommodating hotel. Room was clean and nicely decorated. Staff was overly helpful. Parking was great for our large vehicle and trailer.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Karen,Thank you for your positive feedback. We're thrilled to hear that you had a wonderful experience with us! Providing clean and nicely decorated rooms, along with helpful staff and convenient parking, are all top priorities for us. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and it was quiet. There was a wonderful Italian restaurant across the parking lot called Bella Luna.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Lisa,Thank you very much for your stay. We're thrilled to hear that you enjoyed your clean and quiet room during your stay with us. Providing a comfortable and peaceful environment is important to us, and we're glad that we met your expectations in this regard. It's also wonderful to hear that you had a great dining experience at Bella Luna, the Italian restaurant across the parking lot. We appreciate your positive feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Rofelyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Rofelyn,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Thomas

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Thomas,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was courteous and the hotel room was clean.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear William,Thank you for your positive feedback. We're delighted to hear that you found our front desk team courteous and that your hotel room was clean. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was terrible. No selection
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Timothy,We apologize for the disappointment you experienced with the breakfast selection during your stay. We understand the importance of providing a satisfying breakfast experience for our guests, and we regret if we fell short of your expectations in this regard. We use feedback from guests to improve our services. You can expect an even better stay the next time. Hope you will visit again soon. Sincerely, Hotel Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Kevin,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

charles

Business traveller
Liked: Staff & service, amenities
Lora at the front desk was very nice and came to the room when I couldn't get the tv to work...She couldn't either. And that was one of the problems. The tv wouldn't work. The phone to the front desk didnt work. There is a massive crack at the seam of the wall and the ceiling. The floor was dirty and I took a wet cloth and walked it across the floor and you can see how dirty it was. I have a picture
Stayed 1 night in Feb 2024
Response from Hotel Manager on 10 Apr 2024
Dear Charles,We appreciate your kind words about Lora's helpfulness at the front desk. It's important to us that our guests receive friendly and attentive service. However, we apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we will address these concerns promptly to ensure a better experience for our guests in the future. I hope that you will try us again. Sincerely, Hotel Manager

8/10 Good

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bfast selection was limited. overall, a good experience. i'd stay again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 4 Feb 2024
Dear Guest,Thank you for sharing your feedback! We're glad to hear that you had an overall good experience during your stay, despite the limited breakfast selection. We appreciate your support and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Tureka

Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear guest,Thank you for your outstanding rating! We are delighted that you had a fantastic experience during your stay with us. Your satisfaction is important to us, and we hope to continue providing you with exceptional service in the future.Sincerely,Hotel Manager

8/10 Good

Tureka

Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear guest,Thank you for your rating. We appreciate your feedback and are pleased to know that you had a positive experience during your stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future.Sincerely,Hotel Manager

6/10 Okay

Julian C

Stayed 4 nights in Nov 2023
Response from Hotel Manager on 8 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your input and are constantly working to improve our services. If you have any specific suggestions or concerns you'd like to share, please feel free to reach out. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Jeffrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Hotel Manager on 8 Dec 2023
Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience at our hotel, and we deeply regret that we fell short of your expectations. Your feedback is invaluable to us, and we'll be using it to identify areas where we can improve and ensure a more positive experience for our guests in the future. We hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager

10/10 Excellent

Tihani

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on 8 Dec 2023
Dear Guest,Thank you so much for taking the time to share your fantastic 5-star review with us! We're thrilled to hear that you had an enjoyable stay at our hotel. Providing exceptional experiences for our guests is our top priority, and it's wonderful to know that we met your expectations.We look forward to welcoming you back in the future and creating more memorable moments for you. If you ever have any special requests or preferences for your next visit, please don't hesitate to let us know. Your comfort and satisfaction are very important to us.Once again, thank you for choosing our hotel, and we hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager

2/10 Terrible

Elizabeth, Greensboro

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on 2 Dec 2023
Dear Guest,We apologize for the dissatisfaction you experienced during your stay. We value your feedback, and we're sorry that we fell short of your expectations.If you have any specific comments or concerns you'd like to share with us about your stay, please feel free to do so. Your feedback is important, and it helps us identify areas that need improvement.We hope you'll consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Manager

8/10 Good

Dana

Liked: Cleanliness, staff & service
The property was close to the interstate grocery store and dining places. It was clean and neat although very worn. It looked like the floors had been redone but when you walked it was loud and I am sure other customers could hear me walking down the hall. For the price and the my time there it was good stay overall.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 21 Nov 2023
Dear Guest,Thank you for taking the time to provide feedback about your recent stay with us. We appreciate your detailed comments.We're pleased to hear that you found our property conveniently located near the interstate, grocery store, and dining options. We also appreciate your feedback regarding cleanliness and neatness.We apologize for any inconvenience you experienced due to the wear and the noise from the floors. We will take your comments into consideration as we continue to improve our property.We're glad to know that overall, you had a good stay with us, and we hope to have the opportunity to host you again in the future. Your feedback is valuable, and we aim to provide an even better experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 21 Nov 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Kay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 Excellent

Joseph, Manteo

Business traveller
I had an issue with the lock on my door and reported it to the front desk. As usual the front desk staff was very accommodating and polite, good value, always a clean room.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that our front desk staff was accommodating and polite in addressing the issue you had with the lock on your door. It's also great to know that you find good value in our hotel and appreciate our clean rooms.Your satisfaction is important to us, and we look forward to providing you with excellent service and accommodations on your future visits. If you have any specific comments or requests for your next stay, please feel free to share them with us.Warm regards,Hotel Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean, ideally located facility
It was a business trip, and I am in that part of Virginia quite often. There was a really decent rate offered and the place was a great location clean and comfortable with the breakfast. Thank you.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear guest,Thank you for your positive feedback! We're delighted to hear that you had a friendly, clean, and comfortable experience during your business trip at our ideally located facility. We appreciate your kind words and look forward to welcoming you back on your future visits to Virginia. If you have any specific comments or requests for your next stay, please feel free to share them with us.Warm regards,Hotel Manager

2/10 Terrible

Doreen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear guest,We're genuinely sorry to hear that you had a terrible experience during your stay. Your satisfaction is important to us, and we regret that we fell short of your expectations. If you would like to provide specific details or feedback about your stay, please feel free to do so, as it will help us identify areas for improvement.We understand your disappointment, and we hope you'll consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast is the best part
Response from Hotel Manager on 2 Nov 2023
Dear Guest,Thank you for your positive feedback about our complimentary breakfast. We're delighted to hear that you enjoyed it during your stay. If you have any other comments or suggestions you'd like to share, please feel free to do so. We look forward to providing you with another great breakfast and a wonderful stay in the future.Warm regards,Hotel Manager

8/10 Good

Cindy

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Richard, Newport News

Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,Thanks for the stay but sad to see the 1-star.Please share us what made you dissatisfied so that we can address the same.Your satisfaction is prime to us.Please revert.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
It’s a no for me..
Best part - Comfortable bed. Room was rundown and filthy. Slipped in shower several times. No hand soaps. Only Conditioner and hand lotion. Stained towels Will not stay again
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is important to us, and we take your comments seriously.We regret that you found the room rundown and dirty, experienced issues in the shower, and were disappointed with the amenities provided. This is not the level of experience we aim to provide, and we will use your comments to make necessary improvements.We understand your decision not to stay with us again, and we hope that you'll consider giving us another chance in the future. If you have any specific comments or suggestions for improvement, please feel free to share them.Sincerely,Hotel Manager

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. You are welcome again.Sincerely,Hotel Manager

4/10 Poor

Antoinette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated! Shower stall was peeling! Stayed 2 nights and housecleaning never came in!
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we regret that you found the hotel outdated and encountered issues with the shower stall and housekeeping service. This is not the level of experience we aim to provide, and we will use your comments to make necessary improvements. We hope you'll consider staying with us again in the future so that we can provide you with a better experience.Sincerely,Hotel Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Robert MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Joseph, Manteo

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel in a convenient location for my business. Clean comfortable room., friendly courteous staff. The only negative is them adding a cleaning fee and now some sort of Wi-Fi charge to the advertised room rate.
Stayed 1 night in Jul 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Anthony

Stayed 1 night in Jul 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sharon

Stayed 2 nights in Jul 2023

8/10 Good

Aleyah

Stayed 2 nights in Jul 2023

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Very friendly staff. Room was clean. I especially liked that there was no carpet in the room. Bed was comfortable. The grab and go breakfast was super convenient. Hotel is conveniently located close to everything. Restaurants and grocery store in walking distance. We have family in the area and will definitely stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in staff was very friendly room was very clean and most of all very convenient dining options
Stayed 1 night in Jun 2023

8/10 Good

Benjamin

Stayed 1 night in Jun 2023

6/10 Okay

Christopher R

Stayed 1 night in Jun 2023

4/10 Poor

Osman

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Stayed 2 nights in May 2023

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Ratna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility for our needs
Stayed 2 nights in May 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. They are remodeling & was clean.
Stayed 3 nights in Apr 2023

10/10 Excellent

Joseph, Manteo

Business traveller
Liked: Cleanliness, staff & service
Was a bit dusty as they are under construction but as always friendly staff, clean rooms and a good value
Stayed 1 night in Apr 2023

8/10 Good

james

Stayed 2 nights in Apr 2023

6/10 Okay

Lushion

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
I couldn’t sleep well due to being beside an elevator with noisy doors.
Stayed 2 nights in Mar 2023

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graeat hotel stay
The staff at this hotel is very accommodating and friendly. The room was very clean and the mattress and pillows extremely comfortable. The breakfast choices covered about everything imaginable. We will def stay again if we're in the area.
Stayed 1 night in Apr 2023