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Reviews of Knights Inn Ruther Glen

1.5 out of 5
Knights Inn Ruther Glen
23786 Rogers Clark Blvd, Ruther Glen, VA

Reviews

5.6
Rating 10 - Excellent. 31 out of 242 reviews" "
Rating 8 - Good. 47 out of 242 reviews" "
Rating 6 - Okay. 56 out of 242 reviews" "
Rating 4 - Poor. 53 out of 242 reviews" "
Rating 2 - Terrible. 55 out of 242 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Angelyna

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing was likable
Response from Guest Relations on 6 Mar 2024
Dear Angelyna,It is upsetting to hear this. Specific feedback serves us best, so please let us know where you feel we have room for improvement. Guest satisfaction means everything to us, and we want nothing more than another chance to ensure yours.

10/10 Excellent

Mike

Stayed 2 nights in Oct 2023

4/10 Poor

Henry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sometimes you do not get what you do not pay for. The price was good but this property is worn and poorly maintained. Check in was a challenge. No information was shared about the wifi, or tv system or phone which did not work. When I went to the office the second time to speak with a person I was allowed in. She told me the phone and TV worked (they did not). Her brother responded and fixed it. He was helpful. Contrary to the web Orbitz listing there was no breakfast. If price is your first consideration this is your place. Otherwise....
Stayed 1 night in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Henry,It's unfortunate to hear that you didn't have a good time with us. We're sorry to hear about any service concerns during your visit and any disappointment in the upkeep of our accommodations. We always strive to provide our guests with the best experience possible, so we'll be sure to discuss all of your comments internally. It's our hope that you will consider giving us another chance in the future.

10/10 Excellent

Brandi

Stayed 1 night in Sep 2023

4/10 Poor

Harold

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Danuta

Liked: Staff & service
Poorest hotel i ever been
Because it was just one night, it was ok, however there was no breakfast, only some leftovers at 7:45am.
Stayed 1 night in Sep 2023

8/10 Good

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have DirecTv. Clean. Faucet in the tub was drippy constantly. Good location.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Thank u
Stayed 2 nights in Jun 2023

6/10 Okay

Fredric

Travelled with group
It was okay The price was good Everything was except able
Stayed 1 night in Jul 2023

2/10 Terrible

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place was dirty. Our room had dead bugs all over the floor, outlet covers hanging out of the wall, lights wouldnt turn on, bed sheets had stains on it, pillow had what looked like blood stains, headboard of the bed had spider webs on it, floor look like was never swept, smell of rook was horrible even for being a smoking room, door to the room was very hard to even open
Stayed 1 night in Jul 2023
Response from General Manager on 10 Jul 2023
Dear Kim,We are disappointed to read your comments. Please know that this is not indicative of the quality stay we strive to provide our guests, and rest assured, our housekeeping and maintenance team will review your room. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.

6/10 Okay

phil

Liked: Staff & service
As basic as basic can be. Absolutely "no frills" other than very basic continental breakfast. This is an old Howard Johnson's which at one time was refurbished decently. One tiny picture on wall. Mattress was beyond worn out. Pillows you might find in a prison. 5-10 tries every time to use key card. TV remote nearly dead. Toilet wobbled BADLY. Freezer in mini fridge had so much ice built up, you couldn't fit an ice cube tray. I had to take it outside to defrost all day. Cigarette burns on furniture. FILTHY. AC did work though.
Stayed 3 nights in Jun 2023

2/10 Terrible

Paliaya

Stayed 1 night in Jun 2023

6/10 Okay

Ajoy

Travelled with partner
Liked: Staff & service
The room was in fairly good condition for the cost. There were still broken fixtures in the bathroom, soap sizes cannot be humanly used;they were so small.
Stayed 1 night in May 2023

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Deja

Stayed 1 night in May 2023

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. Friendly staff. Breakfast wasn’t anything special or to write home about but was adequate for a free breakfast. Room was clean and amply supplied. Would stay again for the right price (was good this go round)
Stayed 1 night in Apr 2023

8/10 Good

Cassady

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. The room was clean and nicely put together. Just wish more area for dogs to use restroom. But will definitely stay again.
Stayed 2 nights in Apr 2023

4/10 Poor

Joshua

Stayed 1 night in Apr 2023

6/10 Okay

Jerald

Disliked: Staff & service
Stayed 2 nights in Mar 2023

4/10 Poor

cameron

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting inside Wouldn't recommend unless you can't afford anything better
Stayed 1 night in Feb 2023
Response from Guest Relations on 13 Feb 2023
Dear Cameron,We are so sorry that our accommodations failed to meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we will share your concerns with the respective teams so improvements can be made. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Camilo

Stayed 1 night in Jan 2023

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Taught that you get what you pay for ! Rooms reasonable but.dirty. Bed was clean. No shower safety item’s especially the tub bottom, it was not non-slip, hair dryer broken, no tissues, and tv remote on last leg with no battery cover. Was only there from 1:30 AM to 6:30 AM because of travel emergency. Never saw facility in daylight.
Response from Guest Relations on 29 Jan 2023
Dear Charles,We are pleased that we were able to host you for your quick stopover. That said, it looks like we have some work to do. Feedback allows us to review what matters most to our guests, and we will be sure to do just that. The next time you are in the area, we hope you will choose to revisit us for a more extended stay.

6/10 Okay

Rick

Liked: Staff & service, room comfort
Disliked: Cleanliness
The toilet and mirror were dirty. Mattresses were comfortable. Their internet was down so had to pay in cash but otherwise not a bad stay
Stayed 1 night in Jan 2023
Response from patel on 13 Jan 2023
will look forward it ,thank you and sorry for inconveniencei tried my best to fix internet but the person who come he has covid so thats why was late.

10/10 Excellent

Anna

2/10 Terrible

Nancy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Looks like they start renovating but the room was dirty, blanket had burn holes in it and front desk was locked with 5 young children camped out at 11:15 pm. Sounded like a loud party happening and I had to call several times for service. No coffee or breakfast and when asked said they were under new management. Lobby was still closed off. Always stayed at Knights Inn when traveling but never this one again.
Stayed 1 night in Dec 2022

6/10 Okay

Suzette Marie

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
I liked that it was cheap and close to our destination
Stayed 2 nights in Dec 2022
Response from patel on 13 Jan 2023
thank you.

6/10 Okay

Victoria

Stayed 1 night in Nov 2022

4/10 Poor

Sandra

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgustingly Dirty and Felt Unsafe
This hotel is the worst place I’ve ever stayed. It felt unsafe and it was filthy. We were unable to lock our door using the swing bar lock as it was broken. The mirror was filthy with splatter marks all over it, the tub had multiple hairs and an orange colored film, the waste basket had a disgusting substance, towels appeared dirty, and countertops were not wiped clean. This room looked like it hadn’t had maid service for months. It appears people live at the hotel as I saw a cat in one window, an outdoor grill, and lots of junk/personal belongings on the outside balcony. You could hear people coming and going during late hours and a car alarm going off. I would not recommend staying here.
Orange film in tub
Hairs in tub
Dirty faucet
Filthy mirror with splatter marks
Stayed 1 night in Oct 2022

6/10 Okay

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Hotel was dirty. Sink mirror had tooth paste specks all over. Toilet had fecal matter on it. Remote didn't work. The only reason I stayed in the hotel was because I was tired and didn't feel like searching for another hotel. I guess you get what you pay for.😠😡
Stayed 1 night in Sep 2022

6/10 Okay

Erik

Disliked: Cleanliness, property conditions & facilities
Not a great room but seen worse!
Our check in was about 1230 am. The clerk was nice. But the room smelled bad and was poorly painted and missing fixtures. Only half the switches worked!
Stayed 1 night in Sep 2022

2/10 Terrible

celestine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Aug 2022

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced hotel from hell
Not a good hotel at all They have no lobby u can sit in In order to check in u have to call from a phone then slide id underneath a glass window Room was EXTRA filthy refrigerator with Stains in it, Bedspreads with smoking burns in them,Big hole in Bathroom door,Nite stand food crumbs all over it,The door says Howard Johnsons on it but the sign says Knights Inn If i could give it Negative Stars i would Dont think your going to get any Sleep Shady people in parking lot and running up and down all Night.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Not very gold member
I was extremely disappointed in my first gold membership stay. I couldnt get late check out. My room wasn't a smoking room. The front desk attendant just told me to go ahead and smoke. She has a very offputting personality. The vents had bugs in them. There seemed to be rodent droppings behind the night stand.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and cheap!
Rooms were clean- smelled a little of cigarettes but overall good! Area is convenient next to Kings Dominion and good restaurants.
Stayed 1 night in May 2022
Response from Danny on 6 Jul 2022
Thank you for choosing us for your stay. We are glad to hear you enjoyed it and we hope to host you again and we will continue to improve.

6/10 Okay

Caleb

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room itsself looked clean but had this weird smell to it the mirror was dirty the tv didnt work there were holes in the wall as well and the hot water in the room didnt want to cooperate but for $71 a night you cant really expect much
Stayed 1 night in May 2022
Response from Danny on 6 Jul 2022
Thank you for choosing us for your stay. we are disappointed to hear that your didn't have comfortable stay with us. We will report this to the management and can assure you we will improve.

2/10 Terrible

matthew, springfield

Stayed 1 night in Mar 2022

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left after two hours as the smoke smell in the room was disgusting. When I went to check out and tell the manager, he said he could have put me in another room, I declined aa this hotel is listed as NON smoking. So all of the rooms would be the same.
Stayed 1 night in Feb 2022
Response from Guest Relations on 14 Feb 2022
Dear Christine, We are distressed to read about your recent experience. Please accept our apologies for the odor in your room. While our team member was correct in offering you a different room, we understand your objections. Rest assured, your feedback has been duly noted and will allow us to improve in this area. We can't change the past, but we will do everything we can to do better in the future.

10/10 Excellent

Latonya

Stayed 2 nights in Jan 2022

10/10 Excellent

BENJAMIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Danny on 16 Jan 2022
Thank you so much for choosing us and your feedback. We are glad to hear that you enjoyed your stay with us. We hope to host you again and continue serving better.

6/10 Okay

Joseph

Stayed 1 night in Dec 2021

4/10 Poor

Suzette Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was under construction, it wasn't very cleanly, there were ashes and a strong Marijuana smell in our room when we came back from the event we were attending and the staff was not available to talk to about it that night or in the morning.
Stayed 1 night in Dec 2021
Response from Guest Relations on 15 Dec 2021
Dear Suzette, We are sorry to hear that your time with us was not all that you had hoped. First and foremost, please know that we do not condone any illicit activities on our premises, and we will be investigating your concerns. Additionally, our team will review all of your feedback with the relevant parties to ensure we are meeting our own high hospitality standards, and we wish you all the best in your future travels.

8/10 Good

EMILIO

Liked: Staff & service
Stayed 1 night in Dec 2021

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People hanging around outside. People arguing late into the early morning(couldn't sleep) unpleasant odor in the room. Not a comfortable stay.
Stayed 1 night in Nov 2021
Response from General Manager on 19 Nov 2021
Dear Thomas, Thank you for taking the time to leave us your feedback. We are sorry to hear about any noise concerns you may have experienced as well as any odors you might have noticed. Our team is dedicated to positive change, so we will be sure to discuss all of your feedback with the relevant parties to ensure we are meeting our own high hospitality standards. Please know that our friendly front desk staff is always available to help rectify any issues our guests may have during their time with us. That being said, we appreciate your insight and hope you will allow us another opportunity to impress you down the line.

4/10 Poor

LaLisia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

2/10 Terrible

Cantrese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Lou-Ellen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Exit 104
Not very clean. Hair everywhere in the room. It had a bed, but that’s about all the positive. Could use a bit of $ invested.
Stayed 1 night in Oct 2021
Response from Danny on 10 Oct 2021
Thank you for choosing us for your stay and posting a review for us. We are sorry to know that you experienced inconvenience during your stay and we will make sure this would not happen again moving forward.

10/10 Excellent

Rex

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Danny on 4 Oct 2021
Thank you for choosing us for your stay and we are glad to know that you enjoyed it. We hope to host you again in future.

4/10 Poor

Rob

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The TV was broken. The place was under repair and the property had the parking blocked off so that they could have pallets of stuff for repairs taking up most of the room. BUT MOSTLY UNHAPPY DUE TO THE LACK OF TV!!!
Stayed 1 night in Oct 2021
Response from Danny on 9 Oct 2021
Thank you for choosing to stay with us Knights Inn Ruther Glen. We are disappointed to know that you experienced inconvenience during your stay and problems like TV issues are generally solved immediately but we will make sure it won't happen again.