Courtyard

Reviews of Hilton Richmond Downtown

4 out of 5
Hilton Richmond Downtown
501 E Broad St, Richmond, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1003 reviews" "
Rating 8 - Good. 240 out of 1003 reviews" "
Rating 6 - Okay. 82 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John, Montclair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall. Breakfast provided was good, staff attitude decent
Stayed 2 nights in Apr 2024

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great and shower had amazing pressure!
Stayed 1 night in Apr 2024
Response from Gaurav on 16 Apr 2024
Thank you staying with us at the Hilton Richmond and for your kind feedback. We hope that you choose to stay with us again.

2/10 Terrible

Carolyn

Disliked: Staff & service
Staff was very rude and inconsiderate
Stayed 1 night in Apr 2024
Response from Gaurav on 9 Apr 2024
We apologize for the inconvenience caused during your stay, your feedback is well noted and we will ensure to enhance our services.

10/10 Excellent

Chrysten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Everyone was super helpful. We had a competition across the street and didn’t have to be there until later and they were very accommodating. Would stay again.
Stayed 1 night in Apr 2024
Response from Gaurav on 9 Apr 2024
We are extremely delighted to know that you had a memorable stay with us and are happy that our facilities & the quality of service delivered by the teams have exceeded your expectations.We look forward to welcoming you back to Hilton Richmond in the not-too-distant future.

10/10 Excellent

Vickie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff & valet service is the best I've experienced ever. Our rooms are very nice & clean. The waitataff in the bar area were on point.
Stayed 1 night in Mar 2024
Response from John C on 1 Apr 2024
Thanks for your visit and 5 star review, we hope to see you again. I'll thank all those you mentioned.

10/10 Excellent

Birgit, Leland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great valet team!
Stayed 1 night in Mar 2024
Response from John on 1 Apr 2024
Birget, Thanks for your visit and 5 star review, we hope to see you again, we'll thank the valet team.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Mar 2024
Response from John C. on 1 Apr 2024
Thanks for your visit and 5 star review, we hope to see you again.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like being outside after dark, but you can't do anything about that
Stayed 1 night in Mar 2024
Response from John on 1 Apr 2024
Thanks for your visit and 5 star review, we hope to see you again.

6/10 Okay

Rachel

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Check in was very quick and easy. Parking was pricy at $41 per night. Valet team was super nice. Room was nicely sized and clean. One odd thing, the bathroom did not have a fan. The beds and pillow are awful. We all had a rough night sleeping and woke up with back pain. Check out was quick and easy.
Stayed 1 night in Mar 2024
Response from John C on 1 Apr 2024
Thanks for your visit and review. I was disappointed that you didn't sleep well, as we get compliments on our beds and bedding. We don't have fans in the room, but certainly upon request in the future we can assist.

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown, payed parking across the street, Valet is too expensive. Overall clean hotel.
Stayed 1 night in Mar 2024
Response from Gaurav on 25 Mar 2024
Good morning, thank you for staying with us at the Hilton Richmond Downtown, we are glad that you enjoyed your stay with us and your feedback with regards to Valet being expensive is well noted though we are competitive with our valet prices in comparison with other downtown hotels and management is reviewing it.

8/10 Good

Susan, Quispamsis

Liked: Cleanliness, staff & service, property conditions & facilities
I was underwhelmed by the dining options onsite. Restaurant by elevator was very poor quality. The bar/restaurant up front in the lobby was limited in what they offered and it was expensive for what you got (ie tartar did not come with any crisps or bread, lamb lollipops had no potato,pasta,rice or veg accompaniment so just a plate of meat). Also shower/tubs need redoing and some areas could use a paint. Oh and lastly, widows have zero noise reduction it is soooo loud. I was on the 4th floor and could hear peoples shoes on the sidewalk….plus everything else. Was great for what i needed but other people might want this info.
Stayed 6 nights in Mar 2024
Response from Gaurav on 25 Mar 2024
Thank you for staying with us and for your feedback. We have noted and our Food & beverage team is reviewing your feedback. We look forward to welcoming you back to Hilton Richmond in the not-too-distant future.

10/10 Excellent

Susan, Quispamsis

Liked: Staff & service, amenities, property conditions & facilities
Bathroom needed to be cleaned again after I got the room (hair in the tub). Room is getting worn. Bathtub is great but its so old and grungy I wont be using it. Shower enclosure light is broken. Doors and baseboards need paint as they are all scuffed and just don't look clean even if they are. Staff so far has been VERY accommodating and helpful. Top marks!
Stayed 1 night in Mar 2024
Response from John on 21 Mar 2024
Susan, thanks for your visit and review. We'll certainly advise houskeeping about your noted items. We hope to see you again soon, and see a better rooms product.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants and easy walking distance
Stayed 1 night in Mar 2024
Response from John on 21 Mar 2024
sara, thanks for your visit and feedback on our restaurants. Looking forward to the next visit.

8/10 Good

Sharis

Stayed 1 night in Mar 2024
Response from Gaurav on 2 Apr 2024
Thank you for staying with us as your feedback, we look forward to seeing you again.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John on 21 Mar 2024
Thanks for your visit and 5/5 review.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mickey was the best! Thank you!
Stayed 1 night in Feb 2024
Response from John on 29 Feb 2024
Jessica, thanks for your visit and review. We hope to see you soon, and we'll thank Mickey too.

10/10 Excellent

Jeanette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel with amazing service! Great restaurants and great location.
Stayed 1 night in Feb 2024
Response from John C on 21 Mar 2024
Thanks for your visit and positive feedback. Looking forward to your next visit.

10/10 Excellent

Deborah, WALDORF

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John C. on 29 Feb 2024
Deborah, Thanks for your visit and wonderful review. We hope to see you again soon.

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities
Great!
Stayed 1 night in Jan 2024
Response from John C. on 29 Feb 2024
Thanks for your visit and "great" review. We hope to see you again soon.

10/10 Excellent

montoyia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome 👍
Stayed 1 night in Jan 2024
Response from John C on 31 Jan 2024
Thanks for your visit and feedback, we hope to see you again soon.

10/10 Excellent

Wendy

Stayed 1 night in Jan 2024
Response from John on 21 Mar 2024
Wendy, thanks for your visit and 5/5 review. We hope to see you again soon.

10/10 Excellent

Sarah

Travelled with family
Stayed 1 night in Jan 2024
Response from John on 31 Jan 2024
Sarah, Thanks for your visit and feedback, we hope to see you again soon.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John on 31 Jan 2024
Thanks for your visit and feedback, we hope to see you again soon.

8/10 Good

Andrew

Stayed 1 night in Jan 2024

4/10 Poor

Thresa

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Gaurav on 16 Jan 2024
Thank you for your feedback score on your recent stay

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Would return when visiting the area in the future.
Stayed 2 nights in Jan 2024
Response from Gaurav on 16 Jan 2024
Thank you for your positive feedback and we are looking forward for your arrival.

8/10 Good

Kristy

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
We had parked our car in the convention center parking that was located next to the hotel as we would be attending the following day. Our car got broken into and several items were stolen.
Stayed 1 night in Jan 2024
Response from Gaurav on 16 Jan 2024
Thank you for your feedback. We are sorry to know about your car.

8/10 Good

Joseph

Stayed 1 night in Jan 2024
Response from Gaurav on 16 Jan 2024
Thank you for your feedback score.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
My stay was great.
Stayed 1 night in Jan 2024
Response from John C on 31 Jan 2024
Thomas, Thanks for your visit and feedback, and "10 score" we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
great location, super clean ,very nice mattress ,spacious bedroom
HILTON HOTEL .In Richmond more than a half-century ago, one of the most accessible places for the citizen to experience glamour and couture, was the department store. The retail colossi Miller & Rhoads (1885-1990) and Thalhimers (1842-1992) provided
Stayed 1 night in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your positive feedback, hope to be of service in future.

4/10 Poor

Loretta

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We were very disappointed that this hotel charged additional ($40 nightly) for parking, and WiFi. It also didn’t offer complementary coffee unless you make it yourself in your room.
Stayed 1 night in Dec 2023
Response from John on 31 Jan 2024
I'm sorry to hear of your disappointment. Yes, we do only have valet parking being in an urban / downtown area, as well only comp. coffee in your room. In the future if you sign up for Hilton Honors you will experience free wifi and other perks.

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice
Our first stay but loved it. Modern, clean and comfortable with friendly staff. Great dining and hospitality choices.
Stayed 1 night in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your feedback, we are glad that you enjoyed your stay & hope to be of service in future.

10/10 Excellent

Tamatha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from John C. on 31 Jan 2024
Tamatha, Thanks for your visit and feedback, we hope to see you again soon.

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your feedback score.

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place Downtown
Visiting my family for the holidays. The Hilton Richmond Downtown was clean and the staff was very friendly. Even the poor souls who had to work on Christmas day were friendly and helpful! Also, Biscuits and Honey is right around the corner...best fried chicken I have ever had!
Stayed 3 nights in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your feedback, we are glad that you enjoyed your stay & hope to be of service in future.

2/10 Terrible

Christine

Stayed 1 night in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your feedback score. please do let us know if there is anything we could do to improve the score.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your positive feedback score.

6/10 Okay

Mi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no hot water.
Stayed 1 night in Dec 2023
Response from John C on 31 Jan 2024
Thanks for your visit and feedback. We did replace a hot water holding tank during your last stay, our apologies.

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hard to cancel In emergency situations
Booked to attend a reception, found out the day before that one of my associates tested positive. I called to cancel right after they phoned me. I got the run around from hotels.com stating they had to speak with the manager & to call back tomorrow when at the moment was already pushing it. CG’s fed the room to my husbands name. He checked in & when I arrived they asked me for incidentals payment, he already had keys.
Stayed 1 night in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your feedback, please do let us know if there's anything we could assist you with.

8/10 Good

jin won

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your feedback score.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your positive feedback score.

10/10 Excellent

Vera, Mclean

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Gaurav on 16 Jan 2024
Thank you for your positive feedback score.

6/10 Okay

Qifei

Travelled with family
Liked: Property conditions & facilities
It’s not a good experience, I wanted to get something for second and third day but no one answered, also I found 2 bugs in the room, those scared us.
Stayed 4 nights in Nov 2023
Response from Gaurav on 11 Dec 2023
Thank you for your recent stay, we apologize for the inconvenience caused to you, we have noted your valuable feedback and are determined to improve our services. Thank you, happy holidays.

2/10 Terrible

Lance

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here, not worth the cost.
You had to run shower for at least 5 minutes before the water would run hot. Air conditioning stopped working in the middle of the night. Front desk was less than helpful with small requests. Much more…. This hotel is simply not worth the price tag. It’s convenient to convention center, that’s it.
Stayed 3 nights in Nov 2023
Response from Gaurav on 11 Dec 2023
Thank you for your recent stay, we apologize for the inconvenience caused, your valuable feedback is well noted and we are determined to improve our guest experience. We hope that this doesn't deter for you to book with us in the near future. Happy holidays.

2/10 Terrible

Seyed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing room, no wifi? Cold shower. This was one the worst hotel experiences I had. Hilton doesn’t care about guests.
Stayed 1 night in Nov 2023
Response from Gaurav on 11 Dec 2023
Thank you for your recent stay, we apologize for the inconvenience caused, your valuable feedback is well noted and we are determined to improve our guest experience. We hope that this doesn't deter for you to book with us in the near future. Happy holidays.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Gaurav on 11 Dec 2023
Thank you for your positive feedback. Happy holidays.

10/10 Excellent

Quentel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located across the street from the convention center. A short walk or Uber to plenty of dining options. Room has high ceilings and a comfortable bed. Apparently they allow pets aa well. I enjoyed my stay. Will book again.
Stayed 2 nights in Nov 2023
Response from Gaurav on 11 Dec 2023
Thank you for your recent stay and your positive feedback, we are delighted that you enjoyed your stay. Happy holidays.

6/10 Okay

Shandrilya

Stayed 1 night in Nov 2023
Response from John C on 15 Dec 2023
Thanks for your visit and review. I'm sorry to see only a "3" and should you wish to discuss further please let us know.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from John on 24 Nov 2023
Diane, thanks for your visit and positive review. We hope to see you again soon.

10/10 Excellent

LATONYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 1 night in Nov 2023
Response from John on 24 Nov 2023
Latonay, thanks for your visit and "Excellent" review. We hope to see you again soon.