Family Hotels & Resorts in Richmond from NZ$172

"The room was very clean with updated amenities. The beds were very comfortable. Staff was welcoming and friendly and we appreciated that we were able to check in a bit early. We enjoyed the sitting area off the lobby with the gas fireplace. The only place for improvement was the breakfast. The restaurant was very understaffed for a Sunday morning and the food was rather underwhelming after a long-ish wait. However, huge shout out to the young man working the restaurant during our breakfast service - he was composed, friendly and worked hard to bus tables, take orders, serve as host, and make sure guests had what they needed. Overall, we had a pleasant experience at The Pell, but would skip the breakfast next time. "

"Beautiful location!"

"It was a comfortable stay"

"Friendly, fast "

"The staff were wonderful, including the manager, who calmly and kindly helped us through a booking issue with Expedia in that we only had one room for the stay, while we had booked two through Expedia. The staff made an extra effort to make Christmas morning special, by dressing up in holiday jumpers and the buffet included luscious strawberries, whipped cream and chocolate chips fashioned into adorable santas. A plus for the staff. The hotel was beautifully decorated in all public areas and they made a special effort to decorate for the holidays inside and out. The pool areas was nice but a tad chilly. Gym was clean and workable.Towels, water and seating was abundant in both. The hotel was very clean as were our rooms. We had adjoining doubles, which was convenient for our family. We loved the public spaces by the gas fireplace and enjoyed the very cool outdoor atrium with gas warming fires under lights and the open sky. The beds were extremely firm, which was not great for our backs. This was the biggest drawback. The location is fantastic. We walked to the Aquarium and Olde Mistick VIllage, which is truly a fantastic spot for specialty shops, dining and movie theater. We had a short drive to the Seaport, which would have been walkable if it weren't 26 degrees with a windchill factor that brought us down into almost the single digits. What a great little Christmas vacation we had in Mystic, in large part thanks to the Mystic Hilton. "

"It's a great hotel, very nice style, clean and big rooms !"

"Everything great experience is good"

"good "

"Great pool! "